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Group Members
1. Satyesh Prajapati
2. Brijesh Makwana
3. Prashant Nigam
4. Needa Pagarkar
5. Akshay Shrivastav
Introduction
 Started by Naresh Goyal as Air Operator in April
1992.
 Started Indian commercial airline operation on 5
may 1993.
 Scheduled airline status was granted on January
1995.
 Initial investment of US$10 million.
 80% of its stake controlled by Naresh Goyal.
 Jet, is headquarters in Mumbai, India.
JET AIRWAYS
Product
JET AIRWAYS
 :- FLYING SERVICES
 :- CUSTOMER
SATISFACTION
 :-
 :- CREATE A
GOODWILL
Price
 Discounted fare for senior citizens,
defense personal.
 Economy & Club Premiere Fare.
 Advance Passenger Excursion.
Place
Promotion
 Companion free offer, concessional fares
 Jet airways Citibank credit cards
 Corporate deal offers
 Festival specials, student specials
Advertising and Branding
Hoardings and advertisement
Brand ambassadors
Sponsorships
Event organization
Physical Evidence
 Cuisine
 In-flight entertainment facilities
 Kiosks-check-in counters
 Jet boutique – in flight fashion apparel.
 Jet kids – in flight kids program
 Jet mall – in flight shopping
People
 Trained cabin crew
 Immigration & transportation
Process
 Greetings method and standard
procedure of treatment for customers
for each class.
 Booking tickets made online and in
counters.
 Flights sticking to schedules
 In flight service – baby care, disabled
care
 Travelling with pets.
Productivity
 Operates over 370 daily flights to about
74 destinations both worldwide.
 Listed in the NSE in the year 2005.
 Includes major cities like Mumbai, Delhi,
Chennai, Jaipur etc.
 21 international destinations in 17
countries across Asia, Europe & North
America.
 International destinations.
The Joy Of Flying

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Ssm of airlines

  • 1. Group Members 1. Satyesh Prajapati 2. Brijesh Makwana 3. Prashant Nigam 4. Needa Pagarkar 5. Akshay Shrivastav
  • 2. Introduction  Started by Naresh Goyal as Air Operator in April 1992.  Started Indian commercial airline operation on 5 may 1993.  Scheduled airline status was granted on January 1995.  Initial investment of US$10 million.  80% of its stake controlled by Naresh Goyal.  Jet, is headquarters in Mumbai, India.
  • 4. JET AIRWAYS  :- FLYING SERVICES  :- CUSTOMER SATISFACTION  :-  :- CREATE A GOODWILL
  • 5. Price  Discounted fare for senior citizens, defense personal.  Economy & Club Premiere Fare.  Advance Passenger Excursion.
  • 7. Promotion  Companion free offer, concessional fares  Jet airways Citibank credit cards  Corporate deal offers  Festival specials, student specials Advertising and Branding Hoardings and advertisement Brand ambassadors Sponsorships Event organization
  • 8. Physical Evidence  Cuisine  In-flight entertainment facilities  Kiosks-check-in counters  Jet boutique – in flight fashion apparel.  Jet kids – in flight kids program  Jet mall – in flight shopping
  • 9.
  • 10. People  Trained cabin crew  Immigration & transportation
  • 11. Process  Greetings method and standard procedure of treatment for customers for each class.  Booking tickets made online and in counters.  Flights sticking to schedules  In flight service – baby care, disabled care  Travelling with pets.
  • 12. Productivity  Operates over 370 daily flights to about 74 destinations both worldwide.  Listed in the NSE in the year 2005.  Includes major cities like Mumbai, Delhi, Chennai, Jaipur etc.  21 international destinations in 17 countries across Asia, Europe & North America.  International destinations.
  • 13.
  • 14.
  • 15. The Joy Of Flying