Megha Deep Rastogi is seeking a role as an Incident/Problem/Change Manager. She has over 2 years of experience in this role at HCL Technologies, where she was responsible for resolving high priority incidents, performing root cause analysis, and managing change requests. She holds an ITIL Foundation certification and bachelor's degree in computer science. Her skills include incident management, problem management, change management, and using service management tools like ServiceNow and Remedy.
Performance Engineering: Strategies, Analysis and Management meet your busine...The Digital Group
Performance Engineering helps to manage system performance, meet your customer expectations, improve user satisfaction, reduce costs and succeed so that you can focus on your business.
Performance Engineering: Strategies, Analysis and Management meet your busine...The Digital Group
Performance Engineering helps to manage system performance, meet your customer expectations, improve user satisfaction, reduce costs and succeed so that you can focus on your business.
This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with twenty four slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Incident Management Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
Making Problem Management Work for Your OrganizationAtlassian
Houston, we have a problem. Too many companies are fixated on the definitions of ITIL and problem management instead of actually getting value out of them. When you don't have a bonafide problem management policy, plus the training and skills to back it up, your team is likely to spend too much energy on ineffective activities. But there's hope. IT veteran John Custy will introduce the concepts you need to understand, dispel a few misconceptions, and explain the different problem management methodologies. He'll also cover the pros and cons of each methodology, and when to use each of them.
This assessment will provide an implementation analysis of current practices and the effective use of the JD Edwards EnterpriseOne software solution. The Mitchell & Associates investigation focuses on both the effective use of technology, and whether the technology employed is meeting the current and/or future needs of the organization. Several process areas are targeted depending on which JD Edwards EnterpriseOne modules are in use. Technical implementation issues are also addressed. System software configuration, software limitations, user access, and training issues are used to develop an action plan to close the gap between the current situation and original objectives.
Improve the efficiency, performance, and availability of DB2 workloads. Identify and prevent potential delays, outages, and performance problems. Simplify Db2 workload management. Reduce organizational costs and risk levels. Proactively solve performance problems before they occur.
This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with twenty four slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Incident Management Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
Making Problem Management Work for Your OrganizationAtlassian
Houston, we have a problem. Too many companies are fixated on the definitions of ITIL and problem management instead of actually getting value out of them. When you don't have a bonafide problem management policy, plus the training and skills to back it up, your team is likely to spend too much energy on ineffective activities. But there's hope. IT veteran John Custy will introduce the concepts you need to understand, dispel a few misconceptions, and explain the different problem management methodologies. He'll also cover the pros and cons of each methodology, and when to use each of them.
This assessment will provide an implementation analysis of current practices and the effective use of the JD Edwards EnterpriseOne software solution. The Mitchell & Associates investigation focuses on both the effective use of technology, and whether the technology employed is meeting the current and/or future needs of the organization. Several process areas are targeted depending on which JD Edwards EnterpriseOne modules are in use. Technical implementation issues are also addressed. System software configuration, software limitations, user access, and training issues are used to develop an action plan to close the gap between the current situation and original objectives.
Improve the efficiency, performance, and availability of DB2 workloads. Identify and prevent potential delays, outages, and performance problems. Simplify Db2 workload management. Reduce organizational costs and risk levels. Proactively solve performance problems before they occur.
En este presente trabajo mostraremos los tipos de datos de oracle ya que es un manejador de base de datos relacional que hace uso de los recursos del sistema informático en todas las arquitecturas de hardware, para garantizar su aprovechamiento al máximo en ambientes cargados de información.
An experienced Service Management – Operations Manager who has an open, honest, and direct style of running things. Someone who has highly developed interpersonal, motivational and influencing skills and who has strong experience of managing a variety of operational businesses. The skills needed to make an immediate and sustainable difference to a business and has a record of accomplishment for driving successful Service and Delivery Management. Right now looking for an opportunity to develop his career within a successful and progressive business.
Overall 11.7 years of experience in implementing, Manage and Maintenance of Network-based services and IT Infrastructure and Team Management and Client Management, Operation Management(Resources Day to Day activities), Planning/Execution, Vendor Management, Issue and Risk Management, SLA Management, Change Control, Service Delivery.
1. MEGHA DEEP RASTOGI
Tower15, flatno: 0006, Paras Tierea,sector137,
Noida,U.P.201301
Ph no:9899076743
Email:meghadeeprastogi@gmail.com
Summary:
Service-focusedandtechnicallysoundprofessional experiencedinprovidinganalysis,changes and
resolutionof majorincidents&problemsaffectingITandbusinesssystemsinaglobal environment.
Well versedinmanagingthe dailysupportof ITbusinessneeds.
24*7 incidentsupport andresolution ensuringthe executionandcompliance of Incident,Problemand
Change managementprocessestomeetassociatedSLA’s.
ITIL foundationcertified.
TECHNICAL CERTIFICATION: ITIL- V3 FOUNDATION
WORK EXPERIENCE: 26 months(27 Aug’14 to till date)
2 yearand 2 monthof experience in HCLTECHNOLOGIES - infrastructure division.
• Working as an Incident/ Problem/ Change Manager at HCL technologies.
• Worked on projects with GE Health care and Cummins Inc. Accountable for resolution of high
Priority Incidents in predefined SLA’s.
• Driving Problem Management meetings to propose Root Cause Analysis and Permanent
resolutions to business.
• Carrying out Change Management tasks to introduce changes in the environment.
• Responsible for managing Service Delivery to customers.
• Performing Incident Analysis post Outage resolution and assigning roles and responsibilities to
resources working for a permanent fix.
• Process Development as per ITIL standards
• Creating reports in Excel for analysis of incidents.
Roles of Incident Management:
Save Incidents from SLA breach.
Analyzing the root cause of problems.
Drive cases to their closure by engaging correct teams.
Check about the workarounds and fixes.
Sending outage notifications to business for Critical incidents.
Directing Critical incidents TCON bridges with technical teams.
Provide approvals to reboot servers and applications.
Analyzing business criticality of incidents.
Working on emergency changes.
Monitorednetwork,serversandapplicationstoensureserviceandsystemreliabilityandstability.
Preparing reports for analyzing reoccurring issues.
Drive the resolutionof incidentsthroughprocess and escalations to minimize business impact.
Manage communications with business leaders and stakeholders during major incidents.
Review, analyze and drive continuous improvement of incident processes.
Provide quality assurance for incident ticket content, notifications and communications.
Update and improve knowledge bases and the Known Error Database (KEDB).
2. Roles of Problem Management:
Minimize and prevent the impact of Incidents/Problems to the business by identifying Known
Errors through RCA and Corrective Action or workarounds.
Perform trend analysis to proactively identify problems
Prioritize problems based on impact and urgency
Drive Root Cause Analysis and Corrective Action
Ensure communication of problem status and metrics
Maintain and update the Known Error Database
Review and improve the Problem Management process
Additional Roles of Change Management:
Worked on Emergency changes.
Setup meetingswithLegal Departmentstodiscussif the change isrequiredandto what extent.
Validate and check compatibility of changes to the environment.
Verifying and approving all RFCs.
Calculating risk factor of implementing changes.
Confirm back out plans in case any change falls out.
Review all implemented changes to ensure they met their objectives.
Mitigate the impact of change on other CIs.
Rolesof Service DeliveryManagement:
Managing service deliveryforcustomersatisfaction.
DeliveringITServicestovariousenterprises.
Managing SLA’s.
Conductingmeetingswithcustomerstocrosscheckservicesdelivered.
AREAS OF INTEREST:
• Incident/Problem/Change management
• Service delivery Management
• Project Management
SKILL SET:
Critical Incident Management
Problem management
Change Management
MIS Reports
BSM, BAC, Site scope monitoring tools
Service Now, BSMRemedy, SDMtools
MS- Excel
3. EDUCATION:
GraduationinFour Year Full time Bachelorof TechnologyCourse inComputerScience and
EngineeringfromIdeal Instituteof Technology(UttarPradeshTechnical University).Formerly
Maha Maya Technical University,Ghaziabad,UP,India.
GRADUATIONDETAILS:
COLLEGE UNIVERSITY Ist Year %
2010-11
IInd Year %
2011-12
IIIrd Year %
2012-13
IVst Year %
2013-14
Aggregate
Ideal Institute
of
Technology,
Ghaziabad
UPTU 70.05 67.15 73.45 76.00 72.88
PERSONAL TRAITS:
SKILLS:Good communicationskills,responsible andcongenial,quicklearner
STRENGTHS: Alwaysfocusedonthe goals,hardworking,determined,helpful,andadaptable
and alwayswillingtolearnnewthings.
INTERESTS:travelling,dancing,cookinganddoglover.
HOBBIES: sketching,watchingEnglishTV series.
PERSONAL DETAILS:
Date of Birth: December31st
1991
Father’sname: Mr. DeepakRastogi