SPOT Consulting LLC is a business performance consulting firm that focuses on contact center optimization. Their vision is to improve client operating effectiveness through technology solutions and management practices. Their mission is to provide outstanding consulting advice to optimize revenue, reduce costs, stay current with technologies, and utilize leading procurement practices. They are headquartered in Austin, TX and have expertise in operations, finance, and technology from working with centers around the world. SPOT helps clients increase sales and margins while improving customer satisfaction and lowering costs through optimization and outsourcing solutions.
Leadership Strategies for High Performance Contact CentresTina Arora
This Presentation was prepared & shared by me as a Guest Speaker at a Conference on 'Customer Experience and Service Quality Excellence', organised by Gripel (www.gripel.com), on 27 and 28 May 2011.
The document discusses the importance of first contact resolution (FCR) for customer service. It provides definitions of FCR and FLR (first level resolution) and notes that a 1% increase in FCR can result in a 0.64% increase in customer satisfaction. It also discusses how to improve FCR rates through tools like knowledge management systems, self-service options, and empowering front-line agents to resolve issues independently. Regular measurement of metrics like FCR, customer satisfaction, and cost per call is emphasized to continuously improve service delivery.
Kendall Jay Leaman has extensive experience managing call centers and technical help desks. He has overseen hundreds of team members across multiple sites and languages. He launched new divisions for several companies, growing revenue significantly within 6 months by hiring staff and setting up infrastructure. He is certified at the highest level for call center management and currently serves as VP of Vendor Relations for a call center association chapter.
The 1E project delivery methodology is a structured process designed to overcome common IT project failures. It involves key stages like training, discovery, health checks, design, testing, implementation, pre-piloting, piloting, and closeout. By following this standardized methodology, projects benefit from lessons learned on over 100 previous projects. It aims to address issues early and manage expectations to help ensure project success.
The document discusses Six Sigma "Kaizen" workouts and provides guidance on executing Kaizen projects. Some key points:
- Kaizen is a philosophy focused on gradual, continuous improvement through problem-solving.
- Kaizen workouts engage employees to identify improvement ideas. They have helped companies like GE and Toyota save millions.
- Workouts focus on "low-hanging fruit" - obvious, frequent issues that can quickly impact goals. They require less data and more discussion than typical Six Sigma projects.
- The document provides templates and guidelines for conducting workouts, including identifying problems, data collection, solution generation, and implementation planning. It also discusses facilitating workouts and selecting high-priority topics.
1) The document outlines Mathews Michaels' telecom business advisory services which include reviewing key areas like revenue, costs, productivity, profitability and partnerships.
2) Mathews Michaels aims to uncover organizational strengths and opportunities for improvement through benchmarking sales, operations and finances against typical metrics.
3) Their process involves exercises to analyze current performance, identify gaps, set goals and drive tangible results through improved profitability, new revenue streams and business transformation.
ZOOM International is a call recording and quality management company with over 12 years of experience. It has over 800 customers in more than 73 countries, and its customer base and number of offices have grown substantially since it was founded. ZOOM provides an integrated quality management suite of call recording, screen recording, live monitoring, quality management, and workforce management tools through a global network of technology partners.
Leadership Strategies for High Performance Contact CentresTina Arora
This Presentation was prepared & shared by me as a Guest Speaker at a Conference on 'Customer Experience and Service Quality Excellence', organised by Gripel (www.gripel.com), on 27 and 28 May 2011.
The document discusses the importance of first contact resolution (FCR) for customer service. It provides definitions of FCR and FLR (first level resolution) and notes that a 1% increase in FCR can result in a 0.64% increase in customer satisfaction. It also discusses how to improve FCR rates through tools like knowledge management systems, self-service options, and empowering front-line agents to resolve issues independently. Regular measurement of metrics like FCR, customer satisfaction, and cost per call is emphasized to continuously improve service delivery.
Kendall Jay Leaman has extensive experience managing call centers and technical help desks. He has overseen hundreds of team members across multiple sites and languages. He launched new divisions for several companies, growing revenue significantly within 6 months by hiring staff and setting up infrastructure. He is certified at the highest level for call center management and currently serves as VP of Vendor Relations for a call center association chapter.
The 1E project delivery methodology is a structured process designed to overcome common IT project failures. It involves key stages like training, discovery, health checks, design, testing, implementation, pre-piloting, piloting, and closeout. By following this standardized methodology, projects benefit from lessons learned on over 100 previous projects. It aims to address issues early and manage expectations to help ensure project success.
The document discusses Six Sigma "Kaizen" workouts and provides guidance on executing Kaizen projects. Some key points:
- Kaizen is a philosophy focused on gradual, continuous improvement through problem-solving.
- Kaizen workouts engage employees to identify improvement ideas. They have helped companies like GE and Toyota save millions.
- Workouts focus on "low-hanging fruit" - obvious, frequent issues that can quickly impact goals. They require less data and more discussion than typical Six Sigma projects.
- The document provides templates and guidelines for conducting workouts, including identifying problems, data collection, solution generation, and implementation planning. It also discusses facilitating workouts and selecting high-priority topics.
1) The document outlines Mathews Michaels' telecom business advisory services which include reviewing key areas like revenue, costs, productivity, profitability and partnerships.
2) Mathews Michaels aims to uncover organizational strengths and opportunities for improvement through benchmarking sales, operations and finances against typical metrics.
3) Their process involves exercises to analyze current performance, identify gaps, set goals and drive tangible results through improved profitability, new revenue streams and business transformation.
ZOOM International is a call recording and quality management company with over 12 years of experience. It has over 800 customers in more than 73 countries, and its customer base and number of offices have grown substantially since it was founded. ZOOM provides an integrated quality management suite of call recording, screen recording, live monitoring, quality management, and workforce management tools through a global network of technology partners.
Transforming Privately Held Firms: Proven Strategies from a CFO's perspective...UCICove
About UCI Applied Innovation:
UCI Applied Innovation is a dynamic, innovative central platform for the UCI campus, entrepreneurs, inventors, the business community and investors to collaborate and move UCI research from lab to market.
About the Cove @ UCI:
To accelerate collaboration by better connecting innovation partners in Orange County, UCI Applied Innovation created the Cove, a physical, state-of-the-art hub for entrepreneurs to gather and navigate the resources available both on and off campus. The Cove is headquarters for UCI Applied Innovation, as well as houses several ecosystem partners including incubators, accelerators, angel investors, venture capitalists, mentors and legal experts.
Follow us on social media:
Facebook: @UCICove
Twitter: @UCICove
Instagram: @UCICove
LinkedIn: @UCIAppliedInnovation
For more information:
cove@uci.edu
http://innovation.uci.edu/
Roundtable: Best Practices in First Call Resolution (FCR) Sheri Greenhaus
Best Practices in First Call Resolution (FCR). Participants are Genesys, NICE Systems, OpenSpan and Virtual Hold Technology. Discussing first contact resolution, customer loyalty and predictive analytics.
Visit CRMXchange.com to join the premiere CRM community.
Webinar presentation the discussed how to leverage the "Buyers Journey" to overcome obstacles, gain insight and better predict outcomes and customer actions. Learn how to plan with foresight by maximizing customer insight and communicate the value of social captivation
World’s first Oracle Platinum Partner with Financial Services and full FLEXCUBE Specialization, JMR Infotech provides end-to-end solutions and services for BFSI technology requirement | JMR Infotech
As a company leader, you are responsible for the strategic direction and tactical execution of your business. Knowing your customers, both the “squeaky wheels” and the “silent majority”, is key. You need facts.
Your customers will love you - your competition will hate us.
Uni-Solutions provides lead generation and marketing services. Their business model involves cold calling target accounts to identify decision makers, scheduling meetings with prospects, and ensuring leads are genuinely interested before passing them to clients. They aim to engage in meaningful conversations with high-level executives and provide intensive training to staff so they can effectively represent clients. Uni-Solutions uses a proven methodology tailored to client needs involving strategy, data, profiling, and lead/appointment generation. They can support various industries including IT, telecommunications, manufacturing, education and more.
Akash Das has over 13 years of experience in IT delivery, business development, account management, and program management. He currently works as a senior manager overseeing a team of 60 people and a $20 million portfolio. He has a track record of growing accounts, developing solutions, and ensuring projects meet budgets and timelines. His experience spans multiple industries including banking, retail, and manufacturing.
This document discusses strategies for managing marketing campaigns and sales leads at a company called Charleston Gas Light. It provides guidelines for setting up marketing campaigns with defined targets, costs, and metrics. It also describes processes for capturing leads from various sources, qualifying them, routing them to sales reps, and tracking their progress through the sales pipeline. Key performance metrics like conversion rates and cost per lead are discussed. The overall aim is to establish standards and visibility for marketing and sales activities and results.
Managed Print Services Within The Copier IndustryFred Berger
This document discusses managed print services and how they present opportunities and benefits for dealerships, sales representatives, and customers. It outlines how managed print services can actively manage an organization's entire print fleet, processes, and strategy. The presentation notes that customers are looking for partners that can meet their changing demands, and that the landscape of solution providers is changing. It also describes several benefits of managed print services for customers, sales representatives, and dealerships themselves, and provides some keys to success in various areas like executives, sales, service, and operations.
The document discusses customer-inspired design and applying the voice of the customer to improve new product success rates. It outlines the objectives of understanding best practices in customer needs acquisition and requirements definition. It also reviews voice of the customer techniques and their use in gathering needs and converting them into requirements for a project. The document contains an agenda for a workshop on these topics, and provides background on PRTM, a worldwide organization dedicated to helping clients achieve superior performance in their core processes.
Feedback is part our everyday life, from parents, school, sports/fitness, through to 360 degree appraisals at work. Why then do many companies seem to be afraid of receiving feedback from their most valuable resources – customers?
Best practices for contact center performance managementJennifer Whedbee
This webinar covers the best practices for implementing a real-time contact center performance management (CCPM) solution.
- Best-of-breed contact center performance management solution functionality
- Benefits of implementing a contact center management solution
- Top reasons for investing in a real-time contact center management solution
Recorded Thursday, April 21, 2015
Connect and Engage Better with Provocation-based SellingAlinean, Inc.
Today's buyer has been forced to do-more-with-less, and has less time than ever before to uncover their issues, and explore solution options.
How can you sell to a prospect if they are unaware of the opportunity or priority of the issues you can address, and that indeed a remedy exists?
New Business Strategies helps companies increase revenue through strategic consulting. They use a proprietary methodology called the Seller's Compass to understand buyer journeys and align marketing and sales. A case study showed how using this approach helped Good Technology double annual revenue by improving customer engagement, new product adoption, and strategic planning. Attendees were encouraged to start a pilot project focusing on buyer expectations to test and refine the Seller's Compass approach.
The document discusses how companies can adapt to changing consumer behaviors and new technologies. It recommends using a framework called the Sellers' Compass to enable engagement with buyers, establish relationships, and deliver value. The framework involves understanding buyers, aligning marketing and sales, measuring success, and training employees. Implementing this approach can accelerate sales and reduce costs.
Digging into HANA ROI and Biz Case Analysis - Discussed by Jon Reed and Tony ...Jon Reed
This document provides guidance on building a business case for implementing SAP HANA. It outlines steps to identify critical business processes, understand HANA use cases, create a value wheel to quantify benefits, and conduct a proof-of-concept to reduce risk. Conducting interviews, prioritizing processes, and mapping them to value drivers allows for estimating return on investment. A proof-of-concept can validate assumptions and increase the likelihood of realizing benefits to support the case.
This document discusses the services offered by TriSynergy, an independent consulting firm that specializes in contact centers and customer relationship management. TriSynergy helps clients consolidate resources, improve technology and processes, enhance customer relationships and agent performance. Some past client results include saving $2 million in licensing costs, reducing abandon rates from 12% to 2%, and increasing customer satisfaction from the low 70s to mid 90s. The document promotes TriSynergy's expertise in assisting clients across various business areas and services such as contact center assessments, process improvement, strategy/planning, technology management and agent performance optimization.
The document discusses optimizing the customer experience through call centers. It covers why call centers are focusing on customer experience, measuring the impact of call center profitability on customer experience, and lessons learned. The key points are that customer trust, advocacy, and experience significantly impact brand, sales, and profits. Meeting customer expectations at critical touch points can improve retention while optimizing costs. Case studies demonstrate how gathering customer feedback in real time and empowering agents improves experience and financial results.
Team Volare created a marketing strategy for Comintelli, a small B2B software company. Comintelli's current mission statement is brief and lacks clarity on its purpose. Team Volare suggested a new mission statement focusing on providing powerful information access solutions that value customers and excellence. They also set strategic goals to introduce a new low-cost software service to appeal to more customers, and target selling 5 licenses in 2012 and 100 in 2013.
This document provides an overview of 1E Professional Services. It discusses who they are, why customers should use their services, their goals for growth, and how sales and professional services can work together. Key points include that the team has 16 consultants with experience across 25+ projects, their focus on customer satisfaction and flawless execution, and how packaging offerings can help customers deploy solutions more quickly and profitably through reuse of best practices.
In this presentation you will discover how the PMO is vital to delivering real business results to companies that are seeking to maximized return on their investments and accelerate performance.
Transforming Privately Held Firms: Proven Strategies from a CFO's perspective...UCICove
About UCI Applied Innovation:
UCI Applied Innovation is a dynamic, innovative central platform for the UCI campus, entrepreneurs, inventors, the business community and investors to collaborate and move UCI research from lab to market.
About the Cove @ UCI:
To accelerate collaboration by better connecting innovation partners in Orange County, UCI Applied Innovation created the Cove, a physical, state-of-the-art hub for entrepreneurs to gather and navigate the resources available both on and off campus. The Cove is headquarters for UCI Applied Innovation, as well as houses several ecosystem partners including incubators, accelerators, angel investors, venture capitalists, mentors and legal experts.
Follow us on social media:
Facebook: @UCICove
Twitter: @UCICove
Instagram: @UCICove
LinkedIn: @UCIAppliedInnovation
For more information:
cove@uci.edu
http://innovation.uci.edu/
Roundtable: Best Practices in First Call Resolution (FCR) Sheri Greenhaus
Best Practices in First Call Resolution (FCR). Participants are Genesys, NICE Systems, OpenSpan and Virtual Hold Technology. Discussing first contact resolution, customer loyalty and predictive analytics.
Visit CRMXchange.com to join the premiere CRM community.
Webinar presentation the discussed how to leverage the "Buyers Journey" to overcome obstacles, gain insight and better predict outcomes and customer actions. Learn how to plan with foresight by maximizing customer insight and communicate the value of social captivation
World’s first Oracle Platinum Partner with Financial Services and full FLEXCUBE Specialization, JMR Infotech provides end-to-end solutions and services for BFSI technology requirement | JMR Infotech
As a company leader, you are responsible for the strategic direction and tactical execution of your business. Knowing your customers, both the “squeaky wheels” and the “silent majority”, is key. You need facts.
Your customers will love you - your competition will hate us.
Uni-Solutions provides lead generation and marketing services. Their business model involves cold calling target accounts to identify decision makers, scheduling meetings with prospects, and ensuring leads are genuinely interested before passing them to clients. They aim to engage in meaningful conversations with high-level executives and provide intensive training to staff so they can effectively represent clients. Uni-Solutions uses a proven methodology tailored to client needs involving strategy, data, profiling, and lead/appointment generation. They can support various industries including IT, telecommunications, manufacturing, education and more.
Akash Das has over 13 years of experience in IT delivery, business development, account management, and program management. He currently works as a senior manager overseeing a team of 60 people and a $20 million portfolio. He has a track record of growing accounts, developing solutions, and ensuring projects meet budgets and timelines. His experience spans multiple industries including banking, retail, and manufacturing.
This document discusses strategies for managing marketing campaigns and sales leads at a company called Charleston Gas Light. It provides guidelines for setting up marketing campaigns with defined targets, costs, and metrics. It also describes processes for capturing leads from various sources, qualifying them, routing them to sales reps, and tracking their progress through the sales pipeline. Key performance metrics like conversion rates and cost per lead are discussed. The overall aim is to establish standards and visibility for marketing and sales activities and results.
Managed Print Services Within The Copier IndustryFred Berger
This document discusses managed print services and how they present opportunities and benefits for dealerships, sales representatives, and customers. It outlines how managed print services can actively manage an organization's entire print fleet, processes, and strategy. The presentation notes that customers are looking for partners that can meet their changing demands, and that the landscape of solution providers is changing. It also describes several benefits of managed print services for customers, sales representatives, and dealerships themselves, and provides some keys to success in various areas like executives, sales, service, and operations.
The document discusses customer-inspired design and applying the voice of the customer to improve new product success rates. It outlines the objectives of understanding best practices in customer needs acquisition and requirements definition. It also reviews voice of the customer techniques and their use in gathering needs and converting them into requirements for a project. The document contains an agenda for a workshop on these topics, and provides background on PRTM, a worldwide organization dedicated to helping clients achieve superior performance in their core processes.
Feedback is part our everyday life, from parents, school, sports/fitness, through to 360 degree appraisals at work. Why then do many companies seem to be afraid of receiving feedback from their most valuable resources – customers?
Best practices for contact center performance managementJennifer Whedbee
This webinar covers the best practices for implementing a real-time contact center performance management (CCPM) solution.
- Best-of-breed contact center performance management solution functionality
- Benefits of implementing a contact center management solution
- Top reasons for investing in a real-time contact center management solution
Recorded Thursday, April 21, 2015
Connect and Engage Better with Provocation-based SellingAlinean, Inc.
Today's buyer has been forced to do-more-with-less, and has less time than ever before to uncover their issues, and explore solution options.
How can you sell to a prospect if they are unaware of the opportunity or priority of the issues you can address, and that indeed a remedy exists?
New Business Strategies helps companies increase revenue through strategic consulting. They use a proprietary methodology called the Seller's Compass to understand buyer journeys and align marketing and sales. A case study showed how using this approach helped Good Technology double annual revenue by improving customer engagement, new product adoption, and strategic planning. Attendees were encouraged to start a pilot project focusing on buyer expectations to test and refine the Seller's Compass approach.
The document discusses how companies can adapt to changing consumer behaviors and new technologies. It recommends using a framework called the Sellers' Compass to enable engagement with buyers, establish relationships, and deliver value. The framework involves understanding buyers, aligning marketing and sales, measuring success, and training employees. Implementing this approach can accelerate sales and reduce costs.
Digging into HANA ROI and Biz Case Analysis - Discussed by Jon Reed and Tony ...Jon Reed
This document provides guidance on building a business case for implementing SAP HANA. It outlines steps to identify critical business processes, understand HANA use cases, create a value wheel to quantify benefits, and conduct a proof-of-concept to reduce risk. Conducting interviews, prioritizing processes, and mapping them to value drivers allows for estimating return on investment. A proof-of-concept can validate assumptions and increase the likelihood of realizing benefits to support the case.
This document discusses the services offered by TriSynergy, an independent consulting firm that specializes in contact centers and customer relationship management. TriSynergy helps clients consolidate resources, improve technology and processes, enhance customer relationships and agent performance. Some past client results include saving $2 million in licensing costs, reducing abandon rates from 12% to 2%, and increasing customer satisfaction from the low 70s to mid 90s. The document promotes TriSynergy's expertise in assisting clients across various business areas and services such as contact center assessments, process improvement, strategy/planning, technology management and agent performance optimization.
The document discusses optimizing the customer experience through call centers. It covers why call centers are focusing on customer experience, measuring the impact of call center profitability on customer experience, and lessons learned. The key points are that customer trust, advocacy, and experience significantly impact brand, sales, and profits. Meeting customer expectations at critical touch points can improve retention while optimizing costs. Case studies demonstrate how gathering customer feedback in real time and empowering agents improves experience and financial results.
Team Volare created a marketing strategy for Comintelli, a small B2B software company. Comintelli's current mission statement is brief and lacks clarity on its purpose. Team Volare suggested a new mission statement focusing on providing powerful information access solutions that value customers and excellence. They also set strategic goals to introduce a new low-cost software service to appeal to more customers, and target selling 5 licenses in 2012 and 100 in 2013.
This document provides an overview of 1E Professional Services. It discusses who they are, why customers should use their services, their goals for growth, and how sales and professional services can work together. Key points include that the team has 16 consultants with experience across 25+ projects, their focus on customer satisfaction and flawless execution, and how packaging offerings can help customers deploy solutions more quickly and profitably through reuse of best practices.
In this presentation you will discover how the PMO is vital to delivering real business results to companies that are seeking to maximized return on their investments and accelerate performance.
TSI is a leading performance improvement and management consulting firm that provides process, organization and technology improvements to mid-market businesses and nonprofit/higher education institutions. Our unique and balanced approach involves examining how People, Process and Technology resources can be leveraged to drive improved financial and operational results.
The TSI Team is made up of experienced consultants with a strong blend of business, financial, technology and consulting expertise. Our versatility, collaborative work style and passion for delivery set us apart from other consulting firms.
Whether you are seeking to transform your organization, improve operating and financial performance or better leverage technology, TSI has the knowledge, expertise, tools and proven methods to put your organization on the right track.
Webinar on the shift in measuring customer differentiation from satisfaction to engagement, where customers emotionally connect with the service organization versus simply receive service within preestablished time limits. Source of competition for companies looking to differentiate themselves on other than simply price.
WQD2011 - Breakthrough Process Improvement - Mashreq Bank - Improving Sales, ...Dubai Quality Group
Breakthrough Process Improvement case study submitted by Mashreq Bank during 3rd Continual Improvement & Innovation Symposium organized by Dubai Quality Group's Continual Improvement Subgroup to celebrate World Quality Day 2011.
Linda Nowlin has over 20 years of experience in project management, financial analysis, and business process improvement. She has worked at Dell and Accenture, managing global teams and multi-million dollar budgets. Her Six Sigma Black Belt project at Dell still saves the company $14 million annually. She is recognized for her strategic planning, customer experience expertise, and people leadership skills.
Rob Jones, managing director of Peloton Partners, shares emerging pricing trends in the industry based on data from 70 advised firms across Australia, and strategies for advice practices to extract latent value out of their business.
Neoteam offers presentation services including PowerPoint slide production, template design, and animation. Their methodology involves scoping the project, analyzing source documents and data, developing a storyline and structure, and creating visual slides. They aim to enhance clients' communication and impact with audiences through compelling presentation design that simplifies complex information. Samples shown include presentations for business proposals, trade shows, case studies, and more.
Why Use "Profit Through Service"?normanhuckerby
Profit-Through-Service is a customer service consultancy that has been operating since 1997. They help businesses improve their customer service operations to increase profits. Their consultants provide strategic and operational consultancy, change management, training, and interim management. Their goal is to reduce service costs, boost quality, improve loyalty, and leverage more sales through enhanced customer service. They deliver measurable results like higher satisfaction, lower costs, improved staff retention, and increased profitability for clients.
5 Reasons to Improve Your Customer Experience in Your Avaya Contact CenterSpoken Communications
The document discusses the importance of improving customer experience in Avaya contact centers. It notes that by 2020, customer experience will be the top brand differentiator. It also discusses how contact center agents remain important despite self-service tools, and that improving customer experience allows companies to gain customer data insights, improve agent efficiency, outpace competitors, and become market leaders. The document encourages focusing on transforming the contact center to power the customer experience.
11 Proven Approaches to Customer Feedback Employee EngagementGenroe
This document outlines 11 proven approaches to improving customer feedback and employee engagement: 1) have a strong change management focus, 2) introduce Employee NPS, 3) share insights with customers and employees, 4) empower employees to tag bad business processes, 5) team NPS targets and personal development plans rather than individual targets, 6) appoint customer champions, 7) brand the NPS process, 8) create "Vox Pop" videos to share success stories, 9) have senior management call employees associated with top ratings, 10) push positive customer comments into reward programs, and 11) add NPS to the employee induction program. It also advertises a free guide to implementing NPS from Genroe, an Australian customer experience management
Sindy Terry Mitchell is applying for a position with Gerald Denicola's organization. She has over 20 years of experience in management, sales, customer service, and communications. Her resume details her education, which includes a BA in Political Science/English and an MBA. She has held several leadership positions with companies like AT&T and Ameritech/SBC, where she exceeded sales goals. Mitchell is looking for a new challenge that utilizes her skills to achieve revenue objectives and opportunities for growth.
This document provides a summary of Timothy J. Rowe's experience including over 15 years in marketing, services, sales, software development and operations roles at both startup and Fortune 100 companies. It highlights his experience in strategic planning, community development, customer support, cross-group coordination, innovation management and performance management. Specific experiences at Microsoft from 1998-2010 are detailed covering roles such as Adoption Strategy Lead, Infrastructure Optimization Lead, and Senior Product Manager.
Mark E. Jackman has over 20 years of experience in sales and business development. He has held several leadership roles where he exceeded sales quotas and grew partnerships nationwide. Most recently, he worked as the Director of National Sales for icertifi where he managed website development, sales orders, and partnerships. He has a proven track record of generating new sales through trade shows, referrals, and cold calls.
Strategize your company’s cost reduction plan using Cost Reduction Plans PowerPoint Presentation Slides. Reduce cost of the production of the product and increase the profit by using cost reduction plans PPT templates. Apply various techniques and tools to reduce the costs such as budgetary control, standard costing, cost benefit analysis, value analysis, contribution analysis, and more. Go step by step to reduce expenditure and continuously analyse costs, functions, etc. This deck covers various topics to help you strategize your cost reduction plan such as key levers to cost management, levers to achieve successful cost optimization, levels of strategic cost optimization, detailed levels within strategic cost optimization framework, prioritizing IT cost optimization, IT cost optimization, cost optimization techniques, cost optimization planning, stages in cost reduction, cost design, comparison of stages, etc. You can use price optimization PowerPoint presentation templates for better cost reduction plan. Create more demand for the product, increase sales and revenue, increase competitive strength and more using cost reduction plan PPT presentation slideshow. Assess the fallout of emerging circumstances with our Cost Reduction Plans PowerPoint Presentation Slides. It helps decipher the implications.
This document provides 10 recommendations for running a call center on a budget. It discusses framing the call center as a profit center rather than just a cost center to unlock bigger budgets. It also recommends measuring the call center's impact, hiring agents in lower cost areas, keeping agents happy, implementing tracking systems, spot checking calls for quality, and building a positive culture. Additional recommendations include utilizing cloud call center providers for lower long term costs, focusing on simplicity and workflow support in technology tools, and prioritizing feature quality over quantity. The document is from Ringio promoting their virtual call center solution.
Preparing for ERP? 9 Steps to Minimizing Mistakes and Maximizing ROIJeff Carr
When looking for a new ERP system, your organization should take the time to evaluate software vendors and their systems to find the best fit for your needs. Equally important is to look internally and evaluate the level of readiness for ERP among your project team and throughout your company. This informative webinar helps companies jump-start their efforts when considering an ERP project.
Get the details on avoiding common pitfalls when preparing for ERP including:
- Project Management Strategies
- Executive Alignment
- Data Conversion
- Future State Visioning
Alexandru Ivan is seeking a new opportunity that values employees and their development. He has over 10 years of experience in marketing, sales, and customer service. His most recent role was as an Area Manager for Transitions Optical, where he established strategies to increase brand awareness and developed relationships with partners.
NOE Partners provides energy procurement, IT infrastructure, and "green" technology services and solutions to medium and large enterprises. They aim to establish trusted advisor status by helping clients maximize savings and return on investment across electricity, gas, IT spending, staffing solutions, and LED/solar products. NOE delivers these services through both in-house expertise and strategic partnerships that complement their core offerings. Their goal is to ensure clients obtain and maintain best-in-class solutions while controlling costs and delivering maximum value.