2. 12
years in the Call Recording
and Quality Management
business
8 offices with headquarters
in Prague, Czech Republic
800+ customers in more than 73
countries and growing
BASIC FACTSAND FIGURES
4. ZOOM’s integrated approach with Teleopti and
OEM with Genesys is awarded with the
Niche position in Gartner’s Magic Quadrant.
ZOOM now positioned as an insightful emerging
WFO vendor.
5. Number 5 in the world in IP
recording by market share.
The largest 100% indirect
only WFO vendor.
Workforce Optimization Market Share Report 2012 by DMG Consulting
6. 100%
INDIRECT SALES MODEL
ZOOM delivers software solutions through a network of highly
reputable technology partners all around the globe.
9. SUPERIOR QUALITY STANDARDS
99.25% customer retention in the last 5 years
24/7 support provided by our core employees
Certification and training for our partners
11. SATISFACTION
SURVEY RESULTS
AVERAGE RATING
FROM PARTNERS:
We requested feedback
from 150 of our partners
regarding their satisfaction
with our
products, services, support
and sales.
Survey done in Q4/2011
9.1out of
10
12. CISCO DEVELOPER
NETWORK
OURAVERAGE
RATING
Partners and customers
gave us the highest ratings
on the Cisco Developer
Network.
We are the most valued and
top rated partner in Quality
Management and Call
Recording.
*****/5
15. “Presidio has full confidence not only in the solutions offered by
ZOOM, but absolute confidence in their personnel. ZOOM exudes a level
of professionalism and Cisco expertise that is unrivaled in today’s
market. Presidio looks forward to a continued and prosperous
partnership with ZOOM in the years to come.”
Eric Chanh, Sales Manager,
Presidio Networked Solutions
16. “My pleasure… Love selling your stuff. Easy for the most part, good
margin, it works well and the support is pretty good. What else does one
need?”
Jay Barnett, Business Development Manager,
Presidio Networked Solutions
17. "Liam (ZOOM QM consultant) has a great ability in determining what
does not work and what will work in enhancing the quality of contact
center workforce. This means improving the QUALITY CONTROL of the
contact center, which in turn will improve the QUALITY of the contact
center as a butterfly effect.”
Doddy Kartiwa, Professional Services Consultant,
Alcatel-Lucent
18. “We continue to have nothing but top-notch experience working with your
company in our sales pursuits.”
Doug Bowlds, Senior Director, Solutions Delivery,
MicroAutomation Inc.
20. “Not only have the products opened new doors to
uncharted territories, which will assist in helping us to
become a world-class call center, but the implementation
of the products and especially the post-implementation
have been very helpful and enriching.”
Alex Soliman, Quality & Training,
Shangri-la Hotel, Malaysia
21. “Thank you so much for your quick response and fast work! You guys
provide the best help desk support I have ever worked with.”
Rebecca Gamble,
Gainesville Regional Utilities, Florida
22. “We are pleased with your services in general. Your support is always
helpful and ready to solve any kind of problem. Your sales team is very
agile and sophisticated, helping us with strategic decisions in our
premises.”
Marios Zagoraios, General Manager,
CYCLE EUROPEAN SRL
23. “We are grateful to ZOOM International for the very professional work
during the re-location of our data center. Everything was done in time
and on a high professional level. We believe in keeping our good
business relationship and looking forward the future cooperation with
your company.”
Novitskiy Sergey, Deputy CIO,
Home Credit & Finance Bank
24. “RusFinance selected ZOOM CallREC together with ScoreCARD to
expand operations with powerful recording and quality management to
motivate our agents and optimize our staff resources.”
Anna Ivanova, Deputy Head of Analytics and
Methodology, RusFinance.
26. “We started working several years ago with ZOOM
products, around our CallCenter portfolio.
Now, this is our standard tool for all about recording and
quality measurements needed in such solutions. We
really encourage them to continue to support and
develop the ZOOM products as we and our customers
are really satisfied.”
Dragos Stroescu, Sales Manager,
Datanet Systems, Romania
(Awarded ZOOM Solution on CDN with 5 stars)
STANDARD SOLUTION
27. “We have been working exclusively with ZOOM QM suite for the
past 2+ years. We had tried at least two other vendors in the same
realm and our experience with ZOOM has exceeded our
expectations of the technology. As a Cisco partner specializing in
Cisco contact centers, we value the ease and flexibility of
integration with UCCE and UCCX portfolio. The stability of the
product (and the fact that it's built on hardened Linux) also gives a
peace of mind. Very good experience with all ZOOM organizations:
Sales (quite responsive), presales (quick and helpful) and support
(very capable).”
Peter Iskander, Managing Director,
Experflow, Egypt
(Awarded ZOOM Solution on CDN with 5 stars)
FLEXIBLE AND POWERFUL QM SUITE
28. “I have been working with ZOOM for over five years
and I am still amazed by the product innovation and
how well our customer base enjoys the adoption of
the technology. The ZOOM Partnership truly sets the
bar for our ecosystem channel and we continue to
enjoy this amazing business relationship.”
Eric Chanh, Sales Manager,
Presidio Networked Solutions
(Awarded ZOOM Solution on CDN with 5 stars)
SETTING THE BAR
29. “We have been deploying ZOOM in Cisco UCCX and UCCE
contact centers, as well as on Callmanager throughout
Africa, the Middle East and Pakistan for the last two years in
very small and large deployments (700 agents). We have
worked previously with alternative VR/ QM solutions, but are
now exclusively working with ZOOM. ZOOM is a complete
product that is very well integrated with Cisco components. We
also found the team to provide very good support, be very
flexible and adapt to new customer requirements.”
Andreas Stuber, CEO,
Expertflow, Switzerland
(Awarded ZOOM Solution on CDN with 5 stars)
VERY GOOD SUPPORT
30. “ZOOM International makes a solid set of Quality Management products for
call recording and agent performance management. The products are very
easy to use, and all nicely integrated into web-based GUIs that provide the
various functions based on the license that is purchased. Perhaps what they
are best known for is the CallREC product, which is one of the leading call
recording apps on the market for recording IP calls. There are good reasons
for this market dominance. They support SPAN and SPANless
recording, their application can be virtualized, and they work hand in hand
with Cisco when new releases of Cisco products are released. They support
all Cisco phone handsets on the market today (6900, 7900, 8900, 9900 and
IP Communicator). Their support is outstanding, and always leaves you that
WOW customer service experience. I highly recommend this product!”
Matthew Bynum, Solution Architect,
Softchoice, US
(Awarded ZOOM Solution on CDN with 5 stars)
SOLID PRODUCT SUITE
31. “Through several years of partnership, ZOOM has proven to
deliver the highest quality products that truly meet the business
needs of today's contact centers. ZOOM has repeatedly been
first to market with innovative ideas that have helped to shape
the entire WFO industry. As one of the fastest growing
providers of WFO, ZOOM has maintained a strong commitment
to their customers and continues to set the bar with innovative
ideas and successful delivery.”
Kevin Parrett, Vice President, Contact Center,
Presidio Networked Solutions, US
(Awarded ZOOM Solution on CDN with 5 stars)
INNOVATIVE
32. CONTACT US
North America
761 Old Hickory Blvd, Suite 201
Brentwood, TN 37027, USA
Phone: +1 615-435-3575
Email: sales-us@zoomint.com
Russian Federation
17B, Butlerova street
Moscow, 117146, Russia
Phone: +7 495 967 9079
Email: sales-ru@zoomint.com
Middle East
Dubai Media City, Building 8, Office 55
P.O.Box 214371 Dubai, UAE
Phone: +971 (43) 671-125
Email: sales-me@zoomint.com
Europe HQ
Havlíčkovo náměstí 2
Prague 3, 130 00, Czech Republic
Phone: +420 222 554 111
Email: sales-eu@zoomint.com
www.zoomint.com
Ukraine
25, Petra Sahaidachnoho street
Kyiv, Ukraine
Phone: +380 50 3536307
Email: sales-ru@zoomint.com
Romania
10 Montreal Square, World Trade Center
Bucharest, 011469, Romania
Phone: +40 746 124 924
Email: sales-eu@zoomint.com
