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1. Speech Commands in IVR Telephone Systems
Speech commands are a way for users to interact with an IVR (Interactive Voice
Response) telephone system using voice commands instead of pressing touch-tone buttons on a
phone keypad.
The goal of speech commands in IVR systems is to improve the user experience by making the
interaction with the system more natural and intuitive.
Speech commands can be used to perform a variety of tasks within an IVR system, such as:
Navigation: Users can say “main menu” or “go back” to navigate through the IVR system.
Input: Users can provide input to the system using voice commands, such as yes, no, or
numbers.
Selection: Users can make selections by saying the appropriate option, such as billing or
“technical support.

2. Confirmation: Users can confirm their selections by saying “confirm” or yes.
Speech commands in IVR systems are typically implemented using speech recognition technology,
which converts spoken words into text that can be processed by the IVR system.
To ensure high accuracy, speech recognition systems need to be trained on large amounts of speech
data and be optimized for the specific use case.
In general, the use of speech commands in IVR systems can greatly improve the user experience,
making it easier and faster to interact with the system. However, speech recognition technology is
still an evolving field and may not be suitable for all IVR applications.