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12. For the next couple years, every time I
needed a lamp, that's where I went.
13. On the other hand, I've bought (or
tried to buy) things and the
salesperson had the opposite effect.
14. I said I wanted to spend 20 bucks, and
they's show me something for 30
bucks.
15. Once I was taking a piano class, and I
wanted to buy a cheap keyboard.
16. Since I was just beginning, I wanted
the cheapest one I could find.
17. So I went to my local Guitar Center,
and the guy noticed me looking at
keyboards.
18. He didn't ask me many questions, only
noticed I was looking at the more
cheaper models.
19. "You don't want those, man! That's kid
stuff! You need this one over here!"
And he showed me this $500 model
that had too many buttons in to count.
20. Needless to say, not only did I NOT buy
a keyboard from this guy, but I don't
think I EVER shopped at that particular
Guitar Center again.
21. Even if you're not selling anything, or
not overtly persuading anybody, I'm
sure you can see the difference in
communication styles.
22. Talking to somebody based on THEIR
needs, vs. talking to somebody based
on YOUR needs.
23. The funny thing is, if you take some
time to get to know them, find out not
only what you want, but what their
limitations are (real or imagined) you'll
be MUCH MORE LIKELY to get YOUR
needs met.
24. That lamp guy went out of his way to
help me find the cheapest lamp.
25. But over the next two years or so, I
probably bought 5 or 6 lamps from
him.
26. When you first find out about others,
you can create a much, much stronger
relationship.
27. And they'll remember you for a lot
longer. Even know, I can picture that
lamp guy in my mind.
28. This type of communication will help
you create much, much more.