This document discusses social media monitoring and analysis using data visualization. It provides an overview of how social media monitoring can be used to gather metadata on consumer usage, understand how information spreads, identify influencers, and improve customer service. Examples are given showing how social media analysis was used to track topics and trends during the 2011 Singapore elections and monitor a crisis when the DBS banking network failed. Potential fallacies of social media analysis are also discussed, as well as why monitoring social media in Asia is important.
Using secured social networks for crisis managementGeorges Cowan
Use of enterprise secured social networks for crisis management during major interuptions.
Presentation made in French at the regional Forum BCI-Québec (part of BCI Canada).
This document provides an overview of social media research and how to analyze social media data. It discusses defining objectives, search strategies, metrics, and moving from data to insights. Key steps include looking at volumes, visibility, qualitative data, geography and identifying leads, drilling down into topics, explaining events, and identifying trends and patterns over time. An example is provided of a social media monitoring tool called RTO2 that was created for O2 mobile to track media, sentiment, brand reputation and the success of campaigns and products. Challenges of using such a tool include maintaining keyword searches, scaling to large volumes of data, providing training, and enabling real-time planning and customer engagement.
The document provides instructions for using the JamiQ tool to monitor social media for the Toyota Prius 2010. It demonstrates setting up a topic by selecting search engines, including keywords like "toyota", "hybrid", and "2010", must including "prius", and excluding "for sale". Once the topic is created, JamiQ will monitor search engines and provide near real-time data that can be viewed in charts or raw posts and exported to Excel. The demo shows how to effectively setup social media monitoring with JamiQ.
JamiQ Buzz is a multilingual social media monitoring platform. JamiQ's multilingual social media monitoring software helps businesses listen, measure, and gain insights from conversations taking place online. JamiQ's unique solution provides the widest coverage of the Asia-Pacific's diverse and multilingual social media. JamiQ uses advanced data mining and natural language processing technology to produce real-time buzz trending, sentiment detection, influence scoring, and market segmentation, giving you the critical insights businesses need for immediate and strategic decision-making.
Addressing Top CEO Priorities through Social Media Marketing and MetricsJacques Pavlenyi
Presented at the August 21 2012 Business Marketing Association's Southern California Chapter meeting. The world is changing - becoming more social, even in traditionally conservative B2B. B2B marketing is maturing, with social leading to more measurable successes. But taking b2b social media marketing to the next level is easier than you might think. This presentation hopes to help you:
-- Understand how to better align social media marketing with key strategic initiatives
-- Learn how to focus on the social metrics that matter
-- See applicable examples of real b2b social media marketing benefits
These views are my own and do not represent those of my employer.
Social Media: Any place for this in the fund industry?Andrew Walker
A presentation made at the 9th Annual Clearstream Fund Summit in Brussels. It discusses the 'Elephant in the room' of how social media doesn't yet have traction in the world of B2B services, especially the financial sector, but this will change as the generation who grew up with Facebook take
From Data to Insights: how to build accurate customer insights from online co...Pulsar
This case study for the RTO2 project (Real-Time O2) delves into the different parts of social media monitoring tools and analysis.
Presented at MRS Social Media Research Conference 2010 by Francesco D'Orazio, Research Director at Face, and Jake Steadman, Brand and Social Media Insight at O2.
Corporate reputation and risk management: mUmBRELLA and TCO Social Media TCO
This document provides an overview of TCO's Social Media Academy program on corporate reputation and risk management. It discusses the importance of reputation management and risk mitigation on social media. It outlines TCO's proprietary tools and experience in social listening, crisis management, and strengthening corporate reputation. The document also summarizes a workshop on developing a risk assessment process, crisis response plan, and strategies for addressing issues and influencing perceptions on social media.
Using secured social networks for crisis managementGeorges Cowan
Use of enterprise secured social networks for crisis management during major interuptions.
Presentation made in French at the regional Forum BCI-Québec (part of BCI Canada).
This document provides an overview of social media research and how to analyze social media data. It discusses defining objectives, search strategies, metrics, and moving from data to insights. Key steps include looking at volumes, visibility, qualitative data, geography and identifying leads, drilling down into topics, explaining events, and identifying trends and patterns over time. An example is provided of a social media monitoring tool called RTO2 that was created for O2 mobile to track media, sentiment, brand reputation and the success of campaigns and products. Challenges of using such a tool include maintaining keyword searches, scaling to large volumes of data, providing training, and enabling real-time planning and customer engagement.
The document provides instructions for using the JamiQ tool to monitor social media for the Toyota Prius 2010. It demonstrates setting up a topic by selecting search engines, including keywords like "toyota", "hybrid", and "2010", must including "prius", and excluding "for sale". Once the topic is created, JamiQ will monitor search engines and provide near real-time data that can be viewed in charts or raw posts and exported to Excel. The demo shows how to effectively setup social media monitoring with JamiQ.
JamiQ Buzz is a multilingual social media monitoring platform. JamiQ's multilingual social media monitoring software helps businesses listen, measure, and gain insights from conversations taking place online. JamiQ's unique solution provides the widest coverage of the Asia-Pacific's diverse and multilingual social media. JamiQ uses advanced data mining and natural language processing technology to produce real-time buzz trending, sentiment detection, influence scoring, and market segmentation, giving you the critical insights businesses need for immediate and strategic decision-making.
Addressing Top CEO Priorities through Social Media Marketing and MetricsJacques Pavlenyi
Presented at the August 21 2012 Business Marketing Association's Southern California Chapter meeting. The world is changing - becoming more social, even in traditionally conservative B2B. B2B marketing is maturing, with social leading to more measurable successes. But taking b2b social media marketing to the next level is easier than you might think. This presentation hopes to help you:
-- Understand how to better align social media marketing with key strategic initiatives
-- Learn how to focus on the social metrics that matter
-- See applicable examples of real b2b social media marketing benefits
These views are my own and do not represent those of my employer.
Social Media: Any place for this in the fund industry?Andrew Walker
A presentation made at the 9th Annual Clearstream Fund Summit in Brussels. It discusses the 'Elephant in the room' of how social media doesn't yet have traction in the world of B2B services, especially the financial sector, but this will change as the generation who grew up with Facebook take
From Data to Insights: how to build accurate customer insights from online co...Pulsar
This case study for the RTO2 project (Real-Time O2) delves into the different parts of social media monitoring tools and analysis.
Presented at MRS Social Media Research Conference 2010 by Francesco D'Orazio, Research Director at Face, and Jake Steadman, Brand and Social Media Insight at O2.
Corporate reputation and risk management: mUmBRELLA and TCO Social Media TCO
This document provides an overview of TCO's Social Media Academy program on corporate reputation and risk management. It discusses the importance of reputation management and risk mitigation on social media. It outlines TCO's proprietary tools and experience in social listening, crisis management, and strengthening corporate reputation. The document also summarizes a workshop on developing a risk assessment process, crisis response plan, and strategies for addressing issues and influencing perceptions on social media.
The document discusses how consumer data and digital interactions have transformed marketing. It notes that consumers now generate vast amounts of data through various online and social media channels, providing marketers unprecedented insights. However, it also notes that data is often siloed within organizations and not utilized to its full potential to understand consumers. The document advocates developing a unified view of consumer data and relationships to improve marketing strategies and conversations with customers.
This presentation explores how people are discussing their finances online, bringing the story to life with real data.
It goes into who is talking, about what, and how social media analysis can help the financial industry reach its consumers on issues they care about.
A presentation @abc3d, @andrewneedham and @rikineill gave at the Tangible Financial Seminar - Money Talks.
Marshall Sponder - Social Media Monitoring Analytics - Measure13Our Social Times
Social media data provides both opportunities and challenges for businesses. While businesses have access to large amounts of structured and unstructured data, making sense of it and integrating different data sources is difficult. Current social media monitoring platforms do not natively interface with each other or a business's other systems. This makes it challenging for businesses to access, analyze, and take action on all of their available social data in a cost effective way. Future social networks and tools may better enable users and businesses to easily understand and utilize large amounts of social information.
From Data to Insights: how to build accurate customer insights from online co...Pulsar Platform
This case study for the RTO2 project (Real-Time O2) delves into the different parts of social media monitoring tools and analysis.
Presented at MRS Social Media Research Conference 2010 by Francesco D'Orazio, Research Director at Face, and Jake Steadman, Brand and Social Media Insight at O2.
This presentation was given at the IT University of Copenhagen to discuss Mindjumpers' work with social media analytics for clients. It outlines Mindjumpers' two social media business units and how they help companies organize, manage, and engage in social media through a proven process. Social analytics is defined as analyzing social media metrics and data for business intelligence and insights.
Social Media Insights: 2018 Social Media Trends and Analytics Implications | ...PaloServices
In this presentation, Marina Grapsa, Client Service Director at PaloServices, focused on analyzing four (4) trends in social media that drive social media insights. Particularly:
1. Brands are turning into broadcasting technology and videos in replace of writing and publications.
2. The rise in the impact of influencers and micro-influencers as a result of the public's lack of public confidence in media, social media and institutions.
3. The influence and development of Artificial Intelligence, which helps automate and facilitate understanding and customer service.
4. The momentum for Social Data, where brands seem to show more emphasis on social media insights and try to get a piece of the channels themselves.
Finally, Mrs. Grapsa referred to the kinds of analysis that can be made in social media, but she also provided some useful tips for a successful Social Media Insights analysis and export, practices that are used and evolved continuously by PaloPro.
Learn more about PaloPro, the most user-friendly Social Media Monitoring Tool, at https://palopro.io
LegalTech09: 5 Things Every Practice Should Know About Web 2.0Lee Bryant
V. Mary Abraham very kindly agreed to run a joint session at LegalTech NY, February 2009, and these are the slides we used for what turned out to be a very well-attended and interactive session. Many thanks to all who took part.
The document discusses the changing landscape of market research driven by new technologies and data sources, noting that data collection is moving beyond traditional methods like surveys to incorporate online panels, social media, and big data. It also argues that effective decision making now requires combining multiple sources of data, including primary and secondary research, to understand customer behavior beyond just stated preferences. Finally, the document suggests market researchers must strike a balance between these new approaches and more established methodologies to fully understand customers.
The document discusses the changing landscape of market research driven by new technologies and data sources, noting that data collection is moving beyond traditional methods like surveys to incorporate online panels, social media, and big data. It also argues that effective decision making now requires combining multiple sources of data, including primary and secondary research, to understand customer behavior beyond just stated preferences. Finally, the document suggests market researchers must strike a balance between these new approaches and more established methodologies to fully understand customers.
This document discusses the role and impact of social media. It notes that while social media was once seen as strange and irrelevant, it is now an essential part of product development, analytics and insight, and business processes. The document outlines how social media can enhance these areas by reducing costs, improving data quality, and facilitating collaboration. It also predicts that privacy, manufacturing, and mobile technology will be significantly impacted by social media in the long run. The document encourages an open approach to social media's opportunities rather than skepticism.
DataSift's Rob Bailey at The Social Media Strategies Summit DataSift
Social monitoring has gone from a fancy nice-to-have, to an essential strategic tool for all organizations. DataSift provides insights into customers, the market and trending topics.
DataSift attended the Social Media Strategies Summit in San Francisco, where Rob Bailey, our CEO, discussed the seven measurable actions that further your company’s marketing and social media efforts. In addition to providing a framework for moving your company’s efforts from beginner to pro, Rob highlighted companies who are thinking strategically about social media, such as Taco Bell, Burberry and KFC.
Presented at Measurement.ie 15th Feb 2012 by Gina Bowes (Glanbia Digital Communications Manager).
Contact: gina.bowes@gmail.com
Sources & images sourced where possible.
Improve Customer Experience Management with Text Analytics - MeaningCloud web...MeaningCloud
Discover the WHY behind your Customer Scores
Improve Customer Experience Management with Text Analytics
A webinar by MeaningCloud, featuring Seth Grimes
June 10, 2015
More contents from the webinar http://www.meaningcloud.com/blog/improve-your-customer-experience-management-with-text-analytics-recorded-webinar/
MeaningCloud turns unstructured content into actionable data http://www.meaningcloud.com
Student track: Smarter analytics, Torben Noer, IBM Danmark
This document discusses how data analytics can help students and institutions be smarter. It provides examples of how analyzing social media and other unstructured data can provide insights. Analytics has evolved from a business initiative to a business imperative, and from analyzing enterprise data to analyzing big data from many sources. When refined, data can power decisions and outcomes in many domains like healthcare.
This document discusses the importance of customer insights and data integration for Reitmans Canada, a large Canadian retailer. It argues that to remain relevant, the company must partner IT and business units to collect, integrate, and analyze customer data from multiple sources. This will allow Reitmans Canada's brands to better understand customers and exceed their expectations through personalized products, promotions, and service. It also outlines a 5-step approach to establishing a cross-departmental customer insights program, starting with forming a steering committee and reframing the vision before obtaining quick wins, piloting initiatives, and fostering symbiosis across teams.
Trend Micro held a series of events in Q1 2011 to promote cloud security, including an executive security conference, market research survey, and live streaming of conference speakers. The conference had 80 attendees and included keynotes on securing the cloud. A follow-up thank you page and ongoing editorial content on ZDNET promoted Trend Micro's leadership on cloud security issues.
Trend Micro planned a series of events and engagements in Q1 2011 to position itself as a leader in cloud security. This included an executive security conference, market research, channel enablement events like an affinity partner summit, and ongoing press and media coverage. The goal was to educate customers, partners and the market on cloud security threats and Trend Micro's solutions.
ANZ Trend Micro Cloud Thought Leadership 16 MARGraeme Wood
Trend Micro held a series of events in Q1 2011 to promote cloud security, including an executive security conference, market research survey, and live streaming of conference speakers. The conference had 80 attendees and included keynotes on securing the cloud. A follow-up thank you page and ongoing editorial content on ZDNET promoted Trend Micro's leadership on cloud security issues.
Canada Media Marketplace, Tim Marklein, April 12, 2010Tim Marklein
This was my professional development presentation on "Evaluating & Measuring Online Media Coverage," presented April 12, 2010 to the travel PR and marketing leaders at Canada Media Marketplace in San Francisco, hosted by the Canadian Tourism Commission (Weber Shandwick client)
SoLomo Thursday 280814 Fashion Marketing - On Mobile!SoLoMo Thursday
Mobile marketing is no longer just fashionable -- it's been taken over by Fashion! Hear how top Fashion labels are branding themselves on Mobile & Social Media, check out case studies from luxury fashion house Burberry and trendy lifestyle brand Converse, and hear how Fashion marketers measure ROI on their social marketing efforts.
This talk was delivered by Rena Koh, Director of Marketing & Communications at The Fashory, a fashion platform that allows users to discover and shop exclusive fashion from social celebrities. The platform has received supports and endorsements by international fashion brands.
SoLoMo Thursday is powered by Techsailor and The Vault. Check out the next talk at SoLoMoThursday.com!
This document summarizes the presentation given by Henrik van den Worm on succeeding with advertising and branding on mobile devices. The presentation covered topics such as forms of mobile advertising including display, search, content, and SMS advertising. It provided examples of mobile advertising campaigns for brands like Adidas and games like Candy Crush Saga. The presentation also discussed innovations in mobile advertising and recommendations for getting started with mobile advertising.
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The document discusses how consumer data and digital interactions have transformed marketing. It notes that consumers now generate vast amounts of data through various online and social media channels, providing marketers unprecedented insights. However, it also notes that data is often siloed within organizations and not utilized to its full potential to understand consumers. The document advocates developing a unified view of consumer data and relationships to improve marketing strategies and conversations with customers.
This presentation explores how people are discussing their finances online, bringing the story to life with real data.
It goes into who is talking, about what, and how social media analysis can help the financial industry reach its consumers on issues they care about.
A presentation @abc3d, @andrewneedham and @rikineill gave at the Tangible Financial Seminar - Money Talks.
Marshall Sponder - Social Media Monitoring Analytics - Measure13Our Social Times
Social media data provides both opportunities and challenges for businesses. While businesses have access to large amounts of structured and unstructured data, making sense of it and integrating different data sources is difficult. Current social media monitoring platforms do not natively interface with each other or a business's other systems. This makes it challenging for businesses to access, analyze, and take action on all of their available social data in a cost effective way. Future social networks and tools may better enable users and businesses to easily understand and utilize large amounts of social information.
From Data to Insights: how to build accurate customer insights from online co...Pulsar Platform
This case study for the RTO2 project (Real-Time O2) delves into the different parts of social media monitoring tools and analysis.
Presented at MRS Social Media Research Conference 2010 by Francesco D'Orazio, Research Director at Face, and Jake Steadman, Brand and Social Media Insight at O2.
This presentation was given at the IT University of Copenhagen to discuss Mindjumpers' work with social media analytics for clients. It outlines Mindjumpers' two social media business units and how they help companies organize, manage, and engage in social media through a proven process. Social analytics is defined as analyzing social media metrics and data for business intelligence and insights.
Social Media Insights: 2018 Social Media Trends and Analytics Implications | ...PaloServices
In this presentation, Marina Grapsa, Client Service Director at PaloServices, focused on analyzing four (4) trends in social media that drive social media insights. Particularly:
1. Brands are turning into broadcasting technology and videos in replace of writing and publications.
2. The rise in the impact of influencers and micro-influencers as a result of the public's lack of public confidence in media, social media and institutions.
3. The influence and development of Artificial Intelligence, which helps automate and facilitate understanding and customer service.
4. The momentum for Social Data, where brands seem to show more emphasis on social media insights and try to get a piece of the channels themselves.
Finally, Mrs. Grapsa referred to the kinds of analysis that can be made in social media, but she also provided some useful tips for a successful Social Media Insights analysis and export, practices that are used and evolved continuously by PaloPro.
Learn more about PaloPro, the most user-friendly Social Media Monitoring Tool, at https://palopro.io
LegalTech09: 5 Things Every Practice Should Know About Web 2.0Lee Bryant
V. Mary Abraham very kindly agreed to run a joint session at LegalTech NY, February 2009, and these are the slides we used for what turned out to be a very well-attended and interactive session. Many thanks to all who took part.
The document discusses the changing landscape of market research driven by new technologies and data sources, noting that data collection is moving beyond traditional methods like surveys to incorporate online panels, social media, and big data. It also argues that effective decision making now requires combining multiple sources of data, including primary and secondary research, to understand customer behavior beyond just stated preferences. Finally, the document suggests market researchers must strike a balance between these new approaches and more established methodologies to fully understand customers.
The document discusses the changing landscape of market research driven by new technologies and data sources, noting that data collection is moving beyond traditional methods like surveys to incorporate online panels, social media, and big data. It also argues that effective decision making now requires combining multiple sources of data, including primary and secondary research, to understand customer behavior beyond just stated preferences. Finally, the document suggests market researchers must strike a balance between these new approaches and more established methodologies to fully understand customers.
This document discusses the role and impact of social media. It notes that while social media was once seen as strange and irrelevant, it is now an essential part of product development, analytics and insight, and business processes. The document outlines how social media can enhance these areas by reducing costs, improving data quality, and facilitating collaboration. It also predicts that privacy, manufacturing, and mobile technology will be significantly impacted by social media in the long run. The document encourages an open approach to social media's opportunities rather than skepticism.
DataSift's Rob Bailey at The Social Media Strategies Summit DataSift
Social monitoring has gone from a fancy nice-to-have, to an essential strategic tool for all organizations. DataSift provides insights into customers, the market and trending topics.
DataSift attended the Social Media Strategies Summit in San Francisco, where Rob Bailey, our CEO, discussed the seven measurable actions that further your company’s marketing and social media efforts. In addition to providing a framework for moving your company’s efforts from beginner to pro, Rob highlighted companies who are thinking strategically about social media, such as Taco Bell, Burberry and KFC.
Presented at Measurement.ie 15th Feb 2012 by Gina Bowes (Glanbia Digital Communications Manager).
Contact: gina.bowes@gmail.com
Sources & images sourced where possible.
Improve Customer Experience Management with Text Analytics - MeaningCloud web...MeaningCloud
Discover the WHY behind your Customer Scores
Improve Customer Experience Management with Text Analytics
A webinar by MeaningCloud, featuring Seth Grimes
June 10, 2015
More contents from the webinar http://www.meaningcloud.com/blog/improve-your-customer-experience-management-with-text-analytics-recorded-webinar/
MeaningCloud turns unstructured content into actionable data http://www.meaningcloud.com
Student track: Smarter analytics, Torben Noer, IBM Danmark
This document discusses how data analytics can help students and institutions be smarter. It provides examples of how analyzing social media and other unstructured data can provide insights. Analytics has evolved from a business initiative to a business imperative, and from analyzing enterprise data to analyzing big data from many sources. When refined, data can power decisions and outcomes in many domains like healthcare.
This document discusses the importance of customer insights and data integration for Reitmans Canada, a large Canadian retailer. It argues that to remain relevant, the company must partner IT and business units to collect, integrate, and analyze customer data from multiple sources. This will allow Reitmans Canada's brands to better understand customers and exceed their expectations through personalized products, promotions, and service. It also outlines a 5-step approach to establishing a cross-departmental customer insights program, starting with forming a steering committee and reframing the vision before obtaining quick wins, piloting initiatives, and fostering symbiosis across teams.
Trend Micro held a series of events in Q1 2011 to promote cloud security, including an executive security conference, market research survey, and live streaming of conference speakers. The conference had 80 attendees and included keynotes on securing the cloud. A follow-up thank you page and ongoing editorial content on ZDNET promoted Trend Micro's leadership on cloud security issues.
Trend Micro planned a series of events and engagements in Q1 2011 to position itself as a leader in cloud security. This included an executive security conference, market research, channel enablement events like an affinity partner summit, and ongoing press and media coverage. The goal was to educate customers, partners and the market on cloud security threats and Trend Micro's solutions.
ANZ Trend Micro Cloud Thought Leadership 16 MARGraeme Wood
Trend Micro held a series of events in Q1 2011 to promote cloud security, including an executive security conference, market research survey, and live streaming of conference speakers. The conference had 80 attendees and included keynotes on securing the cloud. A follow-up thank you page and ongoing editorial content on ZDNET promoted Trend Micro's leadership on cloud security issues.
Canada Media Marketplace, Tim Marklein, April 12, 2010Tim Marklein
This was my professional development presentation on "Evaluating & Measuring Online Media Coverage," presented April 12, 2010 to the travel PR and marketing leaders at Canada Media Marketplace in San Francisco, hosted by the Canadian Tourism Commission (Weber Shandwick client)
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Mobile marketing is no longer just fashionable -- it's been taken over by Fashion! Hear how top Fashion labels are branding themselves on Mobile & Social Media, check out case studies from luxury fashion house Burberry and trendy lifestyle brand Converse, and hear how Fashion marketers measure ROI on their social marketing efforts.
This talk was delivered by Rena Koh, Director of Marketing & Communications at The Fashory, a fashion platform that allows users to discover and shop exclusive fashion from social celebrities. The platform has received supports and endorsements by international fashion brands.
SoLoMo Thursday is powered by Techsailor and The Vault. Check out the next talk at SoLoMoThursday.com!
This document summarizes the presentation given by Henrik van den Worm on succeeding with advertising and branding on mobile devices. The presentation covered topics such as forms of mobile advertising including display, search, content, and SMS advertising. It provided examples of mobile advertising campaigns for brands like Adidas and games like Candy Crush Saga. The presentation also discussed innovations in mobile advertising and recommendations for getting started with mobile advertising.
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SoLoMo Thursday - Gamification: Level Up Audience Engagement with Fun & Play SoLoMo Thursday
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Skybuffer AI: Advanced Conversational and Generative AI Solution on SAP Busin...Tatiana Kojar
Skybuffer AI, built on the robust SAP Business Technology Platform (SAP BTP), is the latest and most advanced version of our AI development, reaffirming our commitment to delivering top-tier AI solutions. Skybuffer AI harnesses all the innovative capabilities of the SAP BTP in the AI domain, from Conversational AI to cutting-edge Generative AI and Retrieval-Augmented Generation (RAG). It also helps SAP customers safeguard their investments into SAP Conversational AI and ensure a seamless, one-click transition to SAP Business AI.
With Skybuffer AI, various AI models can be integrated into a single communication channel such as Microsoft Teams. This integration empowers business users with insights drawn from SAP backend systems, enterprise documents, and the expansive knowledge of Generative AI. And the best part of it is that it is all managed through our intuitive no-code Action Server interface, requiring no extensive coding knowledge and making the advanced AI accessible to more users.
Building Production Ready Search Pipelines with Spark and MilvusZilliz
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Trusted Execution Environment for Decentralized Process MiningLucaBarbaro3
Presentation of the paper "Trusted Execution Environment for Decentralized Process Mining" given during the CAiSE 2024 Conference in Cyprus on June 7, 2024.
Digital Marketing Trends in 2024 | Guide for Staying AheadWask
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
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HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
3. What we can do in the next 30 mins
o Get to know social media monitoring and analysis
o Understand data visualisations
o Leverage upon real time analysis to
• Gather metadata from consumer usage to understand device
type, usage locations, purposes, consumer
preferences, customer habits
• Understand how information spreads and chief influencers
• Improve customer service with additional touch, possibly
integrating social into a call centre
28 June 2012 PAGE3
4. What we can do in the next 30 mins
o “Social” customer as the centre for
• Customer service excellence
• Understand needs and wants (while pricing it correctly)
• Anticipating future trends
28 June 2012 PAGE4
5. What is Social Media Monitoring & Analysis?
24/7 real-time monitoring is discussed publicly on the…
Social Media YOUR BRAND
Data Acquisition Data Structuring Data Verification Data Analysis Data Cubing
RSS Feeds Date / Time De-duplication Sentiment Detection Filters
APIs Headline Time Stamp Influence Score Data Index
Purchased Sources Body Verification Media Type Detection Search Database
Web Spiders Comments Spam Detection Market Segmentation Etc.
Search Engines Etc. Etc. Language Detection
Etc. Etc.
Consulting
Research Research
Dashboard Data Trending
Reports Analysis
Daily / Weekly / Discover Trends Cloud Based Buzz Trending
Monthly Identify Influencers Almost Real- Sentiment Trending
Brand Audits Uncover Issues / Crisis time Word Trending
Crisis Reports Etc. 24/7 Available Spike Detection
Etc. Top Sites
Etc.
Login with
Username
& Password
Client
Presentation and interpretation
28 June 2012 PAGE5
24. Topical, trends and online media
type analysis
o Used by senior management to trend
shifts in key messages of their brand and the competition
o Used by customer service and PR teams to
identify most influential content sources
o Early detection of potential crisis as keywords relating
to issues increase
o Used by marketing teams to identify top trending words
used by the public around their brand
28 June 2012 PAGE24
30. Real-time Crisis Monitoring:
DBS Network Failure
Spike forms as people realize
ATMs and Internet Banking are
down. 95% of the posts are from
microblogs like Twitter and Later spike due to
Plurk. amplification of news
coverage in local media.
83% of the buzz around this
crisis comes from Microblogs.
31. Real-time Crisis Monitoring:
DBS Network Failure
DBS CEO apologizes on
webpage, and story is
covered on front page on
both Straits Times and
Business Times.
Just when all the chatter had
died down…
32. Real-time Crisis Monitoring:
DBS Network Failure
DBS CEO’s apology mentions
failure of IBM to keep the
system up. Local and
international jumped on this
story.
Few mentions of IBM when
the system first went down.
PAGE32
33. Real-time Crisis Monitoring:
DBS Network Failure
Dramatic increase in negative
mentions of IBM.
At first not much blame was
given to IBM.
PAGE33
34. Fallacies
o Not everyone uses social media… yet
o Difficulty of analyzing Asian languages
o “Echo chamber” syndrome
o Lack of clear laws in digital data usage
28 June 2012 PAGE34
35. Why Monitor & Analyse The Social Media in Asia?
Research by Trendstream
1. Everyone, especially
Asians, are getting
online.
2. One third (34%
according to Forbes) of
the world’s largest 2000
companies now based in
Asia.
3. Brands, governments,
and even individuals get
talked about (and
criticized) online.
4. The first place a crisis
hits is the social media.
28 June 2012 PAGE35
36. Fallacies
o Not everyone uses social media… yet
o Difficulty of analyzing Asian languages
o “Echo chamber” syndrome
o Lack of clear laws in digital data usage
28 June 2012 PAGE36
37. Fallacies & Insights
from Social Media Visualisations
Helpful –
Kelvin Quee http://blog.jamiq.com
Head, Business Development http://slideshare.net/jamiq
http://vimeo.com/jamiq
kelvin.quee@jamiq.com Drop me an email and I will
send you materials shown here.
+65 9177 3635
28 June 2012 PAGE37
38. JamiQ Buzz
Example Case Study
In this example, we analyze the social media from the
point of view of the airline brand AirAsia.
Disclaimer
This is only an example based on publicly available data. Actual
usage of JamiQ Buzz from this brand or any other client is kept
strictly private.
28 June 2012 PAGE38
39. Brand Overview
1. As AirAsia’s social
media manager, I
1 want to see what’s
been happening in
the last 30 days
globally.
2. The chart shows a
2
total of 24,381
Entries (unique
posts).
3. Trending Words in
multiple languages
3
seem to hint that
people talking about
“big sale” and
“promotion to Bali”.
Which is in line with
our marketing
efforts.
28 June 2012 PAGE39
40. Brand Overview
1. Interestingly, most of
the posts are coming
from Indonesia.
2. Amazingly the bulk of
the chatter comes
from Microblogs such
as Twitter. Which also
means most people
are responding to our
1 Twitter accounts.
3. It is also good to
know that the sources
making the most
2 3 noise is AirAsia’s
social media
properties.
28 June 2012 PAGE40
41. Competition
1. Having created a
Topic to track the
competitor
JetStar, we can turn
it on to see how we
stack up.
2
2. The chart shows
clearly that JetStar
does not get as much
buzz as AirAsia does.
1
28 June 2012 PAGE41
42. Market Specific
1 1. While getting all the
buzz is good, I now
want to focus on
Malaysia, our home
market.
2. I think I’ve just
spotted an issue
brewing. People are
talking about the
Australian lawsuit.
2
28 June 2012 PAGE42
43. Sentiment
1. Switching over to
Sentiment charts to
see where the
problem could be.
2 2. There is a clear
negative trend on 24
Jan! Could this be
because of the
Australian Lawsuit
news?
1
28 June 2012 PAGE43
44. Actual Data
1. Clicking on the chart
or on the trending
1 word I get to see the
4 actual data with the
filters set to exactly
what I need.
2
2. True enough, lots of
negative entries on
blogs, Twitter, and
other sites about the
lawsuit.
3 3. Clicking the links in
blue lets me see the
actual post.
4. Now I need all this
data to send to the
PR team, so I down
load it all to Excel.
28 June 2012 PAGE44
45. 1
Deep Dive
2 1. Now that I’m sure the
lawsuit is a hot topic
for Malaysia, let me
be specific and
search for every post
that talks about the
issue.
2. There seems to be
another spike relating
to this issue!
(Response from
AirAsia that it won’t
affect sales)
3. I need this exact
3 trending report to be
sent to PR too. I
download it to a
Word Doc.
28 June 2012 PAGE45
46. Influencers
1. In order to solve this
problem I need to
1 know who the
influencers are. So I
look into the Top
2 Sites and set the
filters to Blogs in
Malaysia talking
about “lawsuit”.
2. I now have a list of
the top bloggers in
Malaysia talking
about the issue.
28 June 2012 PAGE46
47. Spike Detection
1. Now that I’ve taken
care of the lawsuit
issue, let me see if I
can spot any other
trends with the Spike
Detection.
2
2. There seems to be a
spike on Feb 15.
What could that be
about?
1
48. From: JamiQ Email Alerts no.reply@jamiq.com
To: Me
Date: 15 Feb 2012
Subject: [Spike Alert] AirAsia - JamiQ
Spike Detection
Dear Benjamin,
1. The email immediate
No Entry Mentions Media Link tells you what the
1 . Type number one issue is.
1 RT @Destawrs: Tiket ke bali sampe bulan oktober 67 Microblog2 Link It clusters similar
lagi promo gila-gilaan banget x_X articles together so
you know
2 RT @tnooz: Latest! Airline social seating? AirAsia 46 Microblog Link
X goes antisocial with Empty Seat Option
immediately what
http://t.co/lLi2VwbY most people are
saying.
3 almost all the big sale tickets at airasia are sold 34 Microblog Link
out
2. All the links to the
4 Japan Airlines orders 10 new Boeing Dreamliners 21 News Link dashboard are
5 AirAsia and AirAsia X Launch Big Sale Promotion 13 News Link available so if you
want to check them
This could be a crisis or issue around AirAsia. Click here to view the conversations around this spike. out you can.
View AirAsia | My Dashboard | My Account
This email was automatically generated by JamiQ.
28 June 2012 PAGE48
49. Spike Detection
1. While there’s a lot of
on this day, it seems
pretty normal where
there’s chatter in the
day and less when
people are asleep.
1
2. The trends seem to
point to our “hot
promotions” and “big
sale” with some
chatter about our
waiting room.
2 3. Mostly positive too,
3
meaning this is a
good day with
nothing to worry
about.
50. Main Dashboard
1. As you can see, I have
many Topics in my
Dashboard, but even
with 1 Topic, I have
completely managed
my brand’s social
media monitoring.
1
28 June 2012 PAGE50
51. EarlyBulk Buying Deal
o Buy SoLoMo Thursday Tickets @ 4 for $45.00.
o Purchase at Reception. Cash Only.
o Tickets are transferable.
28 June 2012 PAGE51
52. Next SoLoMo Thursday
(26 July 2012)
Topic: “Social Media Marketing for
Events: Don’t Get Left Behind”
Speaker: Benjamin Chiang
28 June 2012 PAGE52
53. Questions?
www.techsailor.com
Feel free to approach our colleagues
Brought to you by: &
28 June 2012 PAGE53