Having stellar customer service is what differentiates the good, the bad, and the ugly Barber. Make people want to pay you, tip you, and book again every time with great service. Lady Bizness will teach you the following: Consulting clients and setting expectations for their best experience; Providing easy ways for customers to book and pay you; and Up-selling customers with products to make additional sales

1. Soft
Skills
Chisa D. Pennix-Brown, MBA
CEO of Lady Bizness

2. Housekeeping
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3. Soft Skills
Emotional Intelligence
Personality Traits, Social Graces,
Communication, language, personal habits,
friendliness, managing people, leadership
that characterize your relationship with other
people.

4. Soft Skill Characteristics
1. Rules for mastering can change
depending on your emotional state, external
circumstance, and the type of people you
interact with.

5. Soft Skill Characteristics
2. The Skill is Valuable & Portable
You can take it to any job/career
Its about your inner strength
Its about your personal effectiveness

6. Soft Skill Characteristics
3. Mastering the Skills is an Ongoing Journey
You can reach a level of competency
But you will always encounter new situations

7. 28 Skills to Develop
10 Self Management
18 People Skills
Review & See which ones YOU
Need to improve upon

8. Self Management
1. Growth Mindset
2. Self-Awareness
3. Emotion Regulation
4. Self-Confidence
5. Stress Management

9. Self Management
6. Resilience
7. Forgive & Forget
8. Persistence &
Perseverance
9. Patience
10. Perceptiveness

10. People Skills
People Skills address how to best interact &
work with others so you can build meaningful
work relationships, influence others
perspective of you & your work, and
motivate their actions

11. People Skills
1. Communication Skills
2. Teamwork Skills
3. Interpersonal
4. Presentation
5. Meeting
Management
6. Facilitating
7. Selling
8. Management
9. Leadership
10. Mentoring
Conventional
Skills

12. People Skills
11. Managing Upwards
12. Self-Promotion
13. Dealing w Difficult
Personalities
14. Dealing w Difficult
Situations
15.Savvy w Office Politics
16. Influence /Persuasion
17. Negotiation
18. Networking
Tribal
Skills

13. What is Your Show Up & Show
Out! Moment?
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