SlideShare a Scribd company logo
 
	
  
	
  
	
  
	
  
T11	
  
Personal	
  Excellence	
  
10/5/17	
  11:15	
  
	
  
	
  
	
  
	
  
Social	
  Skills:	
  The	
  Softer	
  Side	
  of	
  Software	
  
Testing	
  
	
  
Presented	
  by:	
  
	
  
Marcia	
  Buzzella	
  
	
  CSAA	
  Insurance	
  Group	
  
	
  
Brought	
  to	
  you	
  by:	
  	
  
	
  	
  
	
  
	
  
	
  
	
  
	
  
350	
  Corporate	
  Way,	
  Suite	
  400,	
  Orange	
  Park,	
  FL	
  32073	
  	
  
888-­‐-­‐-­‐268-­‐-­‐-­‐8770	
  ·∙·∙	
  904-­‐-­‐-­‐278-­‐-­‐-­‐0524	
  -­‐	
  info@techwell.com	
  -­‐	
  http://www.starwest.techwell.com/	
  	
  	
  
	
  
	
  	
  
	
  
 
Marcia	
  Buzzella	
  
CSAA	
  Insurance	
  Group	
  
	
  
Originally	
  focused	
  on	
  becoming	
  an	
  accountant,	
  Marcia	
  Buzzella	
  shifted	
  gears	
  and	
  
twenty	
  years	
  ago	
  applied	
  her	
  passion	
  for	
  quality	
  and	
  details	
  to	
  the	
  art	
  of	
  software	
  
testing.	
  She	
  is	
  now	
  the	
  testing	
  practice	
  leader	
  at	
  CSAA	
  Insurance	
  Group,	
  where	
  
she	
  manages	
  the	
  creation	
  and	
  maintenance	
  of	
  testing	
  standards,	
  builds	
  trusted	
  
partner	
  relationships,	
  oversees	
  staff	
  augmentation	
  resources,	
  and	
  owns	
  the	
  
design	
  and	
  delivery	
  of	
  enterprise	
  test	
  data	
  management	
  services.	
  As	
  a	
  leadership	
  
scholar-­‐practitioner	
  and	
  strengths	
  coach,	
  Marcia	
  enjoys	
  using	
  her	
  knowledge,	
  
attention	
  to	
  detail,	
  and	
  inquisitive	
  nature	
  to	
  collaboratively	
  solve	
  problems,	
  set	
  
objectives,	
  deliver	
  results,	
  and	
  help	
  others	
  be	
  successful.	
  Connect	
  with	
  Marcia	
  on	
  
LinkedIn.	
  
	
  
1	
  
SOCIAL SKILLS
The Softer Side of Software Testing
DR. MARCIA BUZZELLA
STARWEST – OCTOBER 2017
“ADDING
MANPOWER TO A
LATE SOFTWARE
PROJECT MAKES
IT LATER.”
Brooks, F. P. (1975). The mythical man-month: Essays on software engineering. Boston, MA, Addison-Wesley.
Brooks, F. P. (1995). Mythical man-month, the: Essays on software engineering, anniversary edition. Boston, MA, Addison-Wesley Longman, Inc.
2	
  
PROJECT FAILURE
PERFORMANCE
Communication Breakdown
Social
Skills
Technical
Skills
3	
  
SUCCESS
• Scope
• Budget
• Schedule
• Quality
• Usability
Desired by
whom?
4	
  
SOCIOTECHNICAL
SYSTEM
PROJECT SUCCESS
Technical
Skills
Social
Skills
PERFORMANCE
5	
  
How do the SOCIAL SKILLS of
software test professionals AFFECT
the SUCCESS of IT projects?
Communication
Coordination
Interpersonal
Problem-Solving
Organizational
Adaptability
Supportiveness
Teamwork
6	
  
SOCIAL SKILL ANALYSIS
• All 8 Social Skills Deemed Relevant
• Social Skill Training Not Prioritized
§ One individual attended one class in last 5
years
§ Only one individual planned to take a social
skill training class in the next 12 months
SOCIAL SKILL ANALYSIS
STRENGTHS
ü Communication
ü Problem-Solving
ü Adaptability
OPPORTUNITIES
o Assertiveness
o Communication
Across Roles and
Levels
7	
  
Social interactions
enable us to ASSESS
situations and
COURSE CORRECT
in ways machines
cannot.
CHALLENGES FACED
• Aggressive Due Dates
• Shrinking Timelines
• Scope Creep
• Ambiguous / Changing Requirements
(NOT)
8	
  
WHY WE NEED SOCIAL SKILLS
• Align Expectations
• Promote Trust
• Enable Knowledge Sharing
• Establish Definitions of
Success
Balance
Boosts
Performance
DEVELOPING SOCIAL SKILLS
INDIVIDUALS
• Set Aside Time to Practice
• Try Something New
• Attend a Training Class
9	
  
DEVELOPING SOCIAL SKILLS
MANAGERS
• Be Supportive
• Provide Recognition and Feedback
• Promote Training Opportunities
• Set Expectations (Interviews & Evaluations)
How do the SOCIAL SKILLS of
software test professionals AFFECT
the SUCCESS of IT projects?
• Dedication to Delivery
• Tactical Communication
• Accommodating Shifting Scope &
Reduced Timelines
• Creative Technical Solutions
10	
  
How do the SOCIAL SKILLS of
software test professionals AFFECT
the SUCCESS of IT projects?
Software test professionals
use SOCIAL SKILLS to
MINIMIZE RISK &
IMPROVE QUALITY
during IT Projects.
SYSTEMS EVOLVE
• Team Composition
• Desired Goals
• Collective Abilities
• Technological Advancements
Social Skill
Training is NOT
Once & Done!
11	
  
QUESTIONS
CONTACT INFORMATION
marciabuzzella@gmail.com
linkedin.com/in/marciabuzzella
@MarciaBuzzella
www.marciabuzzella.com

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Social Skills: The Softer Side of Software Testing

  • 1.           T11   Personal  Excellence   10/5/17  11:15           Social  Skills:  The  Softer  Side  of  Software   Testing     Presented  by:     Marcia  Buzzella    CSAA  Insurance  Group     Brought  to  you  by:                   350  Corporate  Way,  Suite  400,  Orange  Park,  FL  32073     888-­‐-­‐-­‐268-­‐-­‐-­‐8770  ·∙·∙  904-­‐-­‐-­‐278-­‐-­‐-­‐0524  -­‐  info@techwell.com  -­‐  http://www.starwest.techwell.com/              
  • 2.   Marcia  Buzzella   CSAA  Insurance  Group     Originally  focused  on  becoming  an  accountant,  Marcia  Buzzella  shifted  gears  and   twenty  years  ago  applied  her  passion  for  quality  and  details  to  the  art  of  software   testing.  She  is  now  the  testing  practice  leader  at  CSAA  Insurance  Group,  where   she  manages  the  creation  and  maintenance  of  testing  standards,  builds  trusted   partner  relationships,  oversees  staff  augmentation  resources,  and  owns  the   design  and  delivery  of  enterprise  test  data  management  services.  As  a  leadership   scholar-­‐practitioner  and  strengths  coach,  Marcia  enjoys  using  her  knowledge,   attention  to  detail,  and  inquisitive  nature  to  collaboratively  solve  problems,  set   objectives,  deliver  results,  and  help  others  be  successful.  Connect  with  Marcia  on   LinkedIn.    
  • 3. 1   SOCIAL SKILLS The Softer Side of Software Testing DR. MARCIA BUZZELLA STARWEST – OCTOBER 2017 “ADDING MANPOWER TO A LATE SOFTWARE PROJECT MAKES IT LATER.” Brooks, F. P. (1975). The mythical man-month: Essays on software engineering. Boston, MA, Addison-Wesley. Brooks, F. P. (1995). Mythical man-month, the: Essays on software engineering, anniversary edition. Boston, MA, Addison-Wesley Longman, Inc.
  • 4. 2   PROJECT FAILURE PERFORMANCE Communication Breakdown Social Skills Technical Skills
  • 7. 5   How do the SOCIAL SKILLS of software test professionals AFFECT the SUCCESS of IT projects? Communication Coordination Interpersonal Problem-Solving Organizational Adaptability Supportiveness Teamwork
  • 8. 6   SOCIAL SKILL ANALYSIS • All 8 Social Skills Deemed Relevant • Social Skill Training Not Prioritized § One individual attended one class in last 5 years § Only one individual planned to take a social skill training class in the next 12 months SOCIAL SKILL ANALYSIS STRENGTHS ü Communication ü Problem-Solving ü Adaptability OPPORTUNITIES o Assertiveness o Communication Across Roles and Levels
  • 9. 7   Social interactions enable us to ASSESS situations and COURSE CORRECT in ways machines cannot. CHALLENGES FACED • Aggressive Due Dates • Shrinking Timelines • Scope Creep • Ambiguous / Changing Requirements (NOT)
  • 10. 8   WHY WE NEED SOCIAL SKILLS • Align Expectations • Promote Trust • Enable Knowledge Sharing • Establish Definitions of Success Balance Boosts Performance DEVELOPING SOCIAL SKILLS INDIVIDUALS • Set Aside Time to Practice • Try Something New • Attend a Training Class
  • 11. 9   DEVELOPING SOCIAL SKILLS MANAGERS • Be Supportive • Provide Recognition and Feedback • Promote Training Opportunities • Set Expectations (Interviews & Evaluations) How do the SOCIAL SKILLS of software test professionals AFFECT the SUCCESS of IT projects? • Dedication to Delivery • Tactical Communication • Accommodating Shifting Scope & Reduced Timelines • Creative Technical Solutions
  • 12. 10   How do the SOCIAL SKILLS of software test professionals AFFECT the SUCCESS of IT projects? Software test professionals use SOCIAL SKILLS to MINIMIZE RISK & IMPROVE QUALITY during IT Projects. SYSTEMS EVOLVE • Team Composition • Desired Goals • Collective Abilities • Technological Advancements Social Skill Training is NOT Once & Done!