This document summarizes a presentation about social CRM tools. It discusses how social tools are commonly deployed separately from CRM rather than being integrated. It also notes that while organizations want benefits like efficiency and collaboration, they are not achieving benefits like improved customer service. The presentation recommends focusing social tools on business processes and customers by selecting the right tools for each process and context rather than deploying all tools. It provides examples of how tools like group chat could be used for customer support escalation.
A wide-ranging survey of US systems administrators that captures the rapidly evolving nature of the sysadmin role and their thoughts on life inside and outside of the workplace in October 2013
Providing Tweetworthy Customer Service in the Social Media AgeBrian Cheung
You'd never ignore calls from your members, right? But that's what your association is doing if you're not tuned into what members, customers, meeting attendees, sponsors, and other stakeholders are saying about your association on Twitter, LinkedIn, Facebook, Google Plus, and all the other social sites. Learn from the marketing manager at an association for customer service executives about research they've commissioned on the use of social media to provide customer service. What you learn may shock you! Walk away with tech tools, practical techniques, and sample policies you can use to implement an effective social customer service initiative at your association.
The Future of Work: Social and Mobile Technologies That MatterCharlene Li
Webinar by Charlene Li on June 8, 2012. Audio recording and slides also available at http://learn.gotomeeting.com/060812-NA-G2MC-WBR-SM?ID=70150000000YDip
Sponsored by GoToMee
A wide-ranging survey of US systems administrators that captures the rapidly evolving nature of the sysadmin role and their thoughts on life inside and outside of the workplace in October 2013
Providing Tweetworthy Customer Service in the Social Media AgeBrian Cheung
You'd never ignore calls from your members, right? But that's what your association is doing if you're not tuned into what members, customers, meeting attendees, sponsors, and other stakeholders are saying about your association on Twitter, LinkedIn, Facebook, Google Plus, and all the other social sites. Learn from the marketing manager at an association for customer service executives about research they've commissioned on the use of social media to provide customer service. What you learn may shock you! Walk away with tech tools, practical techniques, and sample policies you can use to implement an effective social customer service initiative at your association.
The Future of Work: Social and Mobile Technologies That MatterCharlene Li
Webinar by Charlene Li on June 8, 2012. Audio recording and slides also available at http://learn.gotomeeting.com/060812-NA-G2MC-WBR-SM?ID=70150000000YDip
Sponsored by GoToMee
CRM 101: Session 3: Less is More - How to Plan a Successful CRM RolloutSugarCRM
Most implementations fail because they are too complex. Technology Advisors’ Sam Biardo explains the difference between thorough and complicated and will illustrate ways you can plan for the important parts of a CRM rollout without getting sidetracked by details that aren’t so important. Learn what causes project failures, how to prevent them, and what techniques you can use to make your CRM project successful.
Social Media and the Energy Industry May 2012DEER digital
This presentation come from DEER digital's May Breakfast Briefing on Social Media and the Energy Industry. Sparked by the vast contrast between BP’s management of the Deepwater Horizon Oil Spill and the Total Elgin Gas Leak, it is clear that the public demands communication on these channels. In this presentation we examine to what degree the energy industry has embraced social media, with key learnings for the future.
Every year KWD surveys the plans and challenges facing Web Managers at the largest listed companies in Europe. This year KWD received detailed answers from 122 Web Managers from 100 companies in 17 countries in many different sectors. 62% of the companies that took part in the survey are included in Financial Times Europe 500.
KWD’s report discusses the responses to the KWD Web Management Survey 2012 which was sent out in March 2012. We asked 34 questions ranging from the size of corporate website budget to the importance of social media in corporate communications. Our research gives a good insight into what companies will focus on over the next 12 months and, in this difficult economic period, what issues are important to them.
The KWD Web Management Report is published as open research under a Creative Commons license. As a gesture of appreciation to companies having participated in the survey, KWD sends them the extended KWD Web Management Report 2012 which included management and budget information.
Social Media Bootcamp 2013
Cory Edwards-Adobe Presentation
Adobe's Journey:>From Social as an After-Thought to an Integrated Social Business Framework that Scales
Measure Your Product Management Effectiveness And SuccessRegalix
Title: Measure Your Product Management Effectiveness and Success
Presenter: Greg Geracie
Description:
In this webinar, ‘Measure Your Product Management Effectiveness and Success’, Greg Geracie, a recognized thought leader in the field of product management and the President of Actuation Consulting shares his insights on the importance of Product Management and the key factors to statistically optimize product team performance.
Key Takeaways:
• What product teams say about their performance and efforts or lack thereof to improve (trend one)
• Product methodology adoption trends and profitability
• Factors that positively impact product team performance
If you are like most marketers you would have established your organizations presence in Facebook, Linkedin , Pinterest, Klout and Twitter. However the efficacy of your campaign would be directly related to what metrics you are using to measure the impact of your social campaign.
View the ondemand version of the webinar at http://www.regalix.com/webinars/social%20media%20metrics%20that%20matter/421
Kreeo : Enterprise Social Collaboration PlatformSumeet Anand
Kreeo, is an unique Data-aware and flexible/customizable collaboration platform, that helps enhance workforce productivity by over 20% and simplifies compliance and knowledge retention for enterprises. It takes less than a week to configure the platform to suit the specific needs of the business and rollout, with options to host it on premise or from cloud.
Kreeo provides the unique ability to unify structured datasets and unstructured content under one hood and enable intelligence and collaboration on same. It enables creation of unique custom collaboration/digital solutions as well and takes very little time to deliver.
Complaciendo al Cliente Social: donde el proceso se encuentra con el caosMundo Contact
Clint Oram, Cofundador y CTO de SugarCRM en el marco del Congreso CRM + Social Media + Centros de Contacto México 2012 en el WTC de la Ciudad de México
Flexing Sugar Platform: Session 1 - Boost Your Business by Using your SAP Dat...SugarCRM
Using SAP ERP data within the CRM solution increases knowledge about customers, improves customer responsiveness and eases the preparation of quotes and handling of orders. it-novum developed methods and interfaces for bidirectional data exchange between SugarCRM and SAP ERP to boost your business by using existing data more efficiently and without maintaining that data twice. In this session, it-novum’s team will define the benefit gained by enhancing seamless business processes across underlying systems and provide an overview of the interface methods they employed.
Emulex and Enterprise Strategy Group Present Why I/O is Strategic for Virtual...Emulex Corporation
This webcast is the second in a monthly series on why I/O is strategic for the data center. Bob Laliberte, senior analyst from ESG, will present the importance of I/O to virtualized environments. As they continue to mature and become more flexible and dynamic, I/O becomes critical to a successful deployment.
I was invited to give a talk at Eastside Incubator on how startups can incorporate customer experience management into their companies. These are the slides. You can read my blog post on this topic (http://businessoverbroadway.com/three-customer-experience-management-tips-for-startups) that are a good complement to these slides.
Lessons Learned: Building IBM's Next Generation CRM ArchitectureSugarCRM
This session is a more in-depth look at the architecture that drives the IBM Social CRM solution and integrates SugarCRM with enterprise Master Data Management, Line of Business applications, legacy data sources, analytics and collaboration solutions to drive seller productivity. Focusing on seller experience and seamlessly integrating over a dozen applications, we were able to deliver a single instance global server to over 50,000 users . We will be discussing the technologies and patterns implemented to ensure business agility while meeting our enterprise architecture blueprint.
Social media has become essential to today’s business - organizations of all sizes are engaging at higher rates. How do you monitor, manage, and report on these conversations? What can you do with all the data collected? And more importantly, how can you leverage social intelligence to influence and cross-inform multiple levels across the entire enterprise? Social media is no longer simply a marketing channel. Social is now a resource that intelligent organizations are leveraging to make strategic business decisions, inform product direction, build sales leads, enhance customer support, monitor brand health, and talent prospecting.
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CRM 101: Session 3: Less is More - How to Plan a Successful CRM RolloutSugarCRM
Most implementations fail because they are too complex. Technology Advisors’ Sam Biardo explains the difference between thorough and complicated and will illustrate ways you can plan for the important parts of a CRM rollout without getting sidetracked by details that aren’t so important. Learn what causes project failures, how to prevent them, and what techniques you can use to make your CRM project successful.
Social Media and the Energy Industry May 2012DEER digital
This presentation come from DEER digital's May Breakfast Briefing on Social Media and the Energy Industry. Sparked by the vast contrast between BP’s management of the Deepwater Horizon Oil Spill and the Total Elgin Gas Leak, it is clear that the public demands communication on these channels. In this presentation we examine to what degree the energy industry has embraced social media, with key learnings for the future.
Every year KWD surveys the plans and challenges facing Web Managers at the largest listed companies in Europe. This year KWD received detailed answers from 122 Web Managers from 100 companies in 17 countries in many different sectors. 62% of the companies that took part in the survey are included in Financial Times Europe 500.
KWD’s report discusses the responses to the KWD Web Management Survey 2012 which was sent out in March 2012. We asked 34 questions ranging from the size of corporate website budget to the importance of social media in corporate communications. Our research gives a good insight into what companies will focus on over the next 12 months and, in this difficult economic period, what issues are important to them.
The KWD Web Management Report is published as open research under a Creative Commons license. As a gesture of appreciation to companies having participated in the survey, KWD sends them the extended KWD Web Management Report 2012 which included management and budget information.
Social Media Bootcamp 2013
Cory Edwards-Adobe Presentation
Adobe's Journey:>From Social as an After-Thought to an Integrated Social Business Framework that Scales
Measure Your Product Management Effectiveness And SuccessRegalix
Title: Measure Your Product Management Effectiveness and Success
Presenter: Greg Geracie
Description:
In this webinar, ‘Measure Your Product Management Effectiveness and Success’, Greg Geracie, a recognized thought leader in the field of product management and the President of Actuation Consulting shares his insights on the importance of Product Management and the key factors to statistically optimize product team performance.
Key Takeaways:
• What product teams say about their performance and efforts or lack thereof to improve (trend one)
• Product methodology adoption trends and profitability
• Factors that positively impact product team performance
If you are like most marketers you would have established your organizations presence in Facebook, Linkedin , Pinterest, Klout and Twitter. However the efficacy of your campaign would be directly related to what metrics you are using to measure the impact of your social campaign.
View the ondemand version of the webinar at http://www.regalix.com/webinars/social%20media%20metrics%20that%20matter/421
Kreeo : Enterprise Social Collaboration PlatformSumeet Anand
Kreeo, is an unique Data-aware and flexible/customizable collaboration platform, that helps enhance workforce productivity by over 20% and simplifies compliance and knowledge retention for enterprises. It takes less than a week to configure the platform to suit the specific needs of the business and rollout, with options to host it on premise or from cloud.
Kreeo provides the unique ability to unify structured datasets and unstructured content under one hood and enable intelligence and collaboration on same. It enables creation of unique custom collaboration/digital solutions as well and takes very little time to deliver.
Complaciendo al Cliente Social: donde el proceso se encuentra con el caosMundo Contact
Clint Oram, Cofundador y CTO de SugarCRM en el marco del Congreso CRM + Social Media + Centros de Contacto México 2012 en el WTC de la Ciudad de México
Flexing Sugar Platform: Session 1 - Boost Your Business by Using your SAP Dat...SugarCRM
Using SAP ERP data within the CRM solution increases knowledge about customers, improves customer responsiveness and eases the preparation of quotes and handling of orders. it-novum developed methods and interfaces for bidirectional data exchange between SugarCRM and SAP ERP to boost your business by using existing data more efficiently and without maintaining that data twice. In this session, it-novum’s team will define the benefit gained by enhancing seamless business processes across underlying systems and provide an overview of the interface methods they employed.
Emulex and Enterprise Strategy Group Present Why I/O is Strategic for Virtual...Emulex Corporation
This webcast is the second in a monthly series on why I/O is strategic for the data center. Bob Laliberte, senior analyst from ESG, will present the importance of I/O to virtualized environments. As they continue to mature and become more flexible and dynamic, I/O becomes critical to a successful deployment.
I was invited to give a talk at Eastside Incubator on how startups can incorporate customer experience management into their companies. These are the slides. You can read my blog post on this topic (http://businessoverbroadway.com/three-customer-experience-management-tips-for-startups) that are a good complement to these slides.
Lessons Learned: Building IBM's Next Generation CRM ArchitectureSugarCRM
This session is a more in-depth look at the architecture that drives the IBM Social CRM solution and integrates SugarCRM with enterprise Master Data Management, Line of Business applications, legacy data sources, analytics and collaboration solutions to drive seller productivity. Focusing on seller experience and seamlessly integrating over a dozen applications, we were able to deliver a single instance global server to over 50,000 users . We will be discussing the technologies and patterns implemented to ensure business agility while meeting our enterprise architecture blueprint.
Social media has become essential to today’s business - organizations of all sizes are engaging at higher rates. How do you monitor, manage, and report on these conversations? What can you do with all the data collected? And more importantly, how can you leverage social intelligence to influence and cross-inform multiple levels across the entire enterprise? Social media is no longer simply a marketing channel. Social is now a resource that intelligent organizations are leveraging to make strategic business decisions, inform product direction, build sales leads, enhance customer support, monitor brand health, and talent prospecting.
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https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
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At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.