SlideShare a Scribd company logo
July 10-12, 2012
                                                  Hyatt McCormick Place,
                                                               Chicago, IL


                                #RedDiamond2012




          Using Social Media for Events:
                      On the Tradeshow Floor
                                and
                        Behind the Scenes



Rachel Yeomans
Social Media | Marketing Director, Astek
Twitter.com/RachelYeomans
Social Media at the Conference


 Why

 Who

 What

 How

 Now What?

                                          2
Social Media at the Conference: Why




                                      3
Social Media at the Conference: Why




                                      4
Social Media at the Conference: Why


                   For Your Conference

 Market to gain more attendees


 Allow both attendees and non-attendees to join in conversation
  about conference topics


 Provide real-time customer service


 Show yourself as a leader in the social media space




                                                                   5
Social Media at the Conference: Why


                 For You as an Attendee

 Market yourself as an expert in your industry by sharing news
  and tips from your conference experience


 Join in conversation about conference topics and share your
  insight with both attendees and non-attendees
    Online Networking




 Take a fun approach to providing tips and even customer
  service

 You get more than just a business card

                                                                  6
Social Media at the Conference: Who


          TED (Technology Education Design)
Online:
 Since June 2006, the talks have been offered for free viewing
  online through TED.com
 As of November 2011, over 1,050 talks are available free online
 By January 2009 they had been viewed 50 million times
 In June 2011, the viewing figure stood at more than 500 million




                                                                    7
Social Media at the Conference: Who


                         SXSW Interactive
Online:
 #SXSW
 #SXSWi
 520 session hashtags




                                                 8
Social Media at the Conference: Who


              SIPA Annual Conference 2011
 The Specialized Information Publishers Association (SIPA) hired Astek
       to host its Twitter presence during its 2011 conference and
                      tradeshow in Washington D.C.
Services:
 Created and moderated content during the three-day conference
   beginning 30 minutes before the daily keynote and ending one
   hour after the final session
 Created #SIPA2011 and separate hashtags per conference session
 Organized and messaged an iPad giveaway to a randomly-selected
   winner who used #SIPA2011 in tweets
 Delivered in-depth analytics each day with an over-arching
   analytic overview & summary following theconclusion of the
   conference

                                                                     9
Social Media at the Conference: Who


              SIPA Annual Conference 2011
Highlights:
 2500 total Tweets
 10 Direct Messages on Conference Information/Questions
 34 Mentions asking technical questions & engaging in conversation
   throughout the conference
 45 Mentions included video and/or photography
 Ranked a Trending Tweet in D.C. area on 6/5




                                                                  10
Social Media at the Conference: Who


  SIPA Annual Conference 2011




                                      11
Social Media at the Conference: The Plan




                                           12
Social Media at the Conference: What


               Pick Your Platform(s)
Marketing          Engagement                  Analytics




                                                           13
Social Media at the Conference: How


                          Marketing
The Set-Up
 Private Twitter list(s)
 Blog series/outreach calendar & delegation
 Speaker “asks”
 Email list
 PPC
 Hashtag
 Venue partnerships




                                                  14
Social Media at the Conference: What


Marketing                 On-Site Engagement
 Argyle Social           Tweetdeck
 SocialBro               Rowfeeder
                          Storify
 Social Platforms        Instagram
 Blog Platform           YouTube/Viddy/Tout
 Email                   Blog Platform
 PPC
 Google Calendar
                 Reporting
      Argyle Social     TwentyFeet
      SocialBro         PowerPoint
      Rowfeeder         SlideShare
      Storify           Google Analytics

                                                15
Social Media at the Conference: How


                          Marketing
The Process
 Daily SM engagement through your selected platforms
   
      Informational
   
      Awareness
         Company
         Event
   
      Transactional

 Weekly analytics & reporting




                                                        16
Social Media at the Conference: What




                                       17
Social Media at the Conference: How




                                      18
Social Media at the Conference: How


                         Engagement
The Set-Up
 Private Twitter list(s)
 Foursquare venues (if applicable)
 Blog recap process & delegation
 Social media team
   
      Reporting
   
      Moderation
 Hashtag publication
 Internal phone tree




                                                  19
Social Media at the Conference: How




                                      20
Social Media at the Conference: How


                         Engagement
The Process
 Live tweeting through phone/tablet (including photos)
 Real-time moderation through Twitter application
 Video process (if applicable)
 Daily blog recap
 Daily Facebook post recap
 Post-event video recap (if applicable)




                                                          21
Social Media at the Conference: How


              Analytics




                                      22
Social Media at the Conference: Now What


                        Assess & Act

   New potential members/attendees
   Brand identity
   Repurpose-able content
   SEO


                   Nowhere to go but up!




                                                       23
Social Media at the Conference: Thank You


             Thank You!

          Rachel Yeomans
              Astek
        www.astekweb.com
       Twitter.com/AstekWeb
    Twitter.com/RachelYeomans
   Rachel.yeomans@astekweb.com




                                            24

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Social Media for Events

  • 1. July 10-12, 2012 Hyatt McCormick Place, Chicago, IL #RedDiamond2012 Using Social Media for Events: On the Tradeshow Floor and Behind the Scenes Rachel Yeomans Social Media | Marketing Director, Astek Twitter.com/RachelYeomans
  • 2. Social Media at the Conference  Why  Who  What  How  Now What? 2
  • 3. Social Media at the Conference: Why 3
  • 4. Social Media at the Conference: Why 4
  • 5. Social Media at the Conference: Why For Your Conference  Market to gain more attendees  Allow both attendees and non-attendees to join in conversation about conference topics  Provide real-time customer service  Show yourself as a leader in the social media space 5
  • 6. Social Media at the Conference: Why For You as an Attendee  Market yourself as an expert in your industry by sharing news and tips from your conference experience  Join in conversation about conference topics and share your insight with both attendees and non-attendees  Online Networking  Take a fun approach to providing tips and even customer service  You get more than just a business card 6
  • 7. Social Media at the Conference: Who TED (Technology Education Design) Online:  Since June 2006, the talks have been offered for free viewing online through TED.com  As of November 2011, over 1,050 talks are available free online  By January 2009 they had been viewed 50 million times  In June 2011, the viewing figure stood at more than 500 million 7
  • 8. Social Media at the Conference: Who SXSW Interactive Online:  #SXSW  #SXSWi  520 session hashtags 8
  • 9. Social Media at the Conference: Who SIPA Annual Conference 2011 The Specialized Information Publishers Association (SIPA) hired Astek to host its Twitter presence during its 2011 conference and tradeshow in Washington D.C. Services:  Created and moderated content during the three-day conference beginning 30 minutes before the daily keynote and ending one hour after the final session  Created #SIPA2011 and separate hashtags per conference session  Organized and messaged an iPad giveaway to a randomly-selected winner who used #SIPA2011 in tweets  Delivered in-depth analytics each day with an over-arching analytic overview & summary following theconclusion of the conference 9
  • 10. Social Media at the Conference: Who SIPA Annual Conference 2011 Highlights:  2500 total Tweets  10 Direct Messages on Conference Information/Questions  34 Mentions asking technical questions & engaging in conversation throughout the conference  45 Mentions included video and/or photography  Ranked a Trending Tweet in D.C. area on 6/5 10
  • 11. Social Media at the Conference: Who SIPA Annual Conference 2011 11
  • 12. Social Media at the Conference: The Plan 12
  • 13. Social Media at the Conference: What Pick Your Platform(s) Marketing Engagement Analytics 13
  • 14. Social Media at the Conference: How Marketing The Set-Up  Private Twitter list(s)  Blog series/outreach calendar & delegation  Speaker “asks”  Email list  PPC  Hashtag  Venue partnerships 14
  • 15. Social Media at the Conference: What Marketing On-Site Engagement  Argyle Social Tweetdeck  SocialBro Rowfeeder Storify  Social Platforms Instagram  Blog Platform YouTube/Viddy/Tout  Email Blog Platform  PPC  Google Calendar Reporting  Argyle Social  TwentyFeet  SocialBro  PowerPoint  Rowfeeder  SlideShare  Storify  Google Analytics 15
  • 16. Social Media at the Conference: How Marketing The Process  Daily SM engagement through your selected platforms  Informational  Awareness  Company  Event  Transactional  Weekly analytics & reporting 16
  • 17. Social Media at the Conference: What 17
  • 18. Social Media at the Conference: How 18
  • 19. Social Media at the Conference: How Engagement The Set-Up  Private Twitter list(s)  Foursquare venues (if applicable)  Blog recap process & delegation  Social media team  Reporting  Moderation  Hashtag publication  Internal phone tree 19
  • 20. Social Media at the Conference: How 20
  • 21. Social Media at the Conference: How Engagement The Process  Live tweeting through phone/tablet (including photos)  Real-time moderation through Twitter application  Video process (if applicable)  Daily blog recap  Daily Facebook post recap  Post-event video recap (if applicable) 21
  • 22. Social Media at the Conference: How Analytics 22
  • 23. Social Media at the Conference: Now What Assess & Act  New potential members/attendees  Brand identity  Repurpose-able content  SEO Nowhere to go but up! 23
  • 24. Social Media at the Conference: Thank You Thank You! Rachel Yeomans Astek www.astekweb.com Twitter.com/AstekWeb Twitter.com/RachelYeomans Rachel.yeomans@astekweb.com 24

Editor's Notes

  1. Alternate title Core Zone, Core Events, Spaces,
  2. Why social media for events, who is using social for events (case studies!) and end with “you are”, what platforms/tools should you use, how do you use those tools, and the conference is over, now what?
  3. Follower account increased by 76 after the 2 ½ day conference