This document discusses various social media platforms and how to effectively use them for government communication. It provides statistics on Facebook, Twitter, Flickr and YouTube to demonstrate their reach. It also gives tips for creating engaging content that follows the WHO, WHAT, WHEN, WHERE, WHY formula and drives people to take action. QR codes are presented as a way to share additional information by scanning codes with smartphones. The importance of having an online presence and voice is stressed so that the government can directly provide accurate information to the public.