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Contents
• History.
• Definition.
• Approach.
• Principle & Techniques of social marketing.
• Components of social marketing.
• Phases in social marketing.
• Scope.
• Social marketing in India.
• Barrier in social marketing.
• Global SM challenges.
History
• Dr. G.D.Weibe in his article “Merchandising
commodities and citizenship on Telivision”.
• He asked a question ‘Can brotherhood be sold
like soap?’
• First documented evidence of its application in
1963.
• By K.T. Chandy at IIM Kolkata.
• For implementation of Family planning
programme.
Definition
• “Social marketing is the systematic application
of marketing concepts and techniques, to
achieve specific behavioural goals to improve
health and reduce health inequalities”(French
& Blair Stevens,p.33).
Approach
• Consumer as “king” of services.
• Consumer consultation- feed forward is
important.
• Precise delivery of precise product or service,
precise idea, to precise client at the precise
time of their precise need.
• Primary focus is on the consumer.
Principle & Techniques of Social
Marketing
• SM consist of four marketing elements
(marketing mix).
• 6Ps: Product, Price, Place, Promotion,
Partnership , Policy.
• The Product: (what we are offering
people?)
• Tangible material:(for example, Contraceptive)
• Intangible: (for example, counselling)
Price: It may be financial or other aspects.
Place: where user most likely to find them.
It should be identified and known to people.
Promotion: To create sustained demand.
It can be through mass media, dedicated websites,
etc.
• Partnership: To make an impact on large
scale level.
• Policy : Govt. policy must encourage and
support SMP.
Components of Social marketing
• Eight essential components :Craig and Flora,
1988.
• 1. Consumer orientation to realize social goals.
• 2. Voluntary exchange of goods & services.
• 3. Research in audience analysis and
segmentation strategy.
• 4. Use of formative research in product &
message design.
• 5. Analysis of distribution (or Communication
)channel.
• 6. Use of marketing mix in intervention
planning and management.
• 7. A process of tracking system with both
integrative and control function.
• 8. A management process that involves
problem analysis, planning, implementation,
and feedback function.
Phases in Social Marketing
Scope in Health System
• To promote the product and services.
• For example: ORS, Condom, CU-T, etc.
• To change the attitude and behaviour.
• For example : Use of seat belts, lifestyles
modifications, etc.
SMP in India
• NPP 2000 stressed the need for Social
Marketing Scheme.
• National Strategies on SMP:
• 1. Maximal use of health infrastructure in rural
and urban area.
• 2.Enhance partnership between NGO, Private
and public sector.
• 3. Expand the basket of products.
• 4. Social Franchise of health care sector.
• 5. Promote IEC for SMP.
• Achievements of SMP in India.
• 1. One third of total condom & OCP
distributed in India are through SMP.
• 2.NACP promoting the use of condom through
SMP.
• 3. NIRODH---became a generic name.
• National strategy for Social marketing 2001
• A strategy was developed for social marketing
of product and services of RCH.
• Social marketing focuses at the lower (20%),
lower middle (15%) and middle- middle
(12%), income bracket for a 47% share of
Indian population.
• Commercial marketing targets an estimated
8% upper middle class and 5% upper class,
total 13% share.
Govt. Subsidy to SMOs
• The DOFW buys OCPs from manufacturer at
Rs 3.55/ cycle.
• SMOs buy OCPs from DOFW t 1.60/cycle.
• SMOs receive promotional subsidy from GOI
of 0.25/ cycle sold.
• SMOs buy their own packaging with a Govt.
subsidy of Rs 0.35/cycle.
Barrier in social marketing
• Potential of social marketing is unappreciated.
• Heterogeneous consumer base, customization
of products is difficult.
• Privately owned Media, expensive.
• Product can not be easily changed, due to
policy level at national or state level.
Challenges at Global level
• Cutting Through the Noise: Thousands of
brands competing for user attention on social
media.
• Authentic Connections: Connecting with
their target audience on a personal and
individual level.
• Expanding Your Reach: Promoting your
content and generating attention is a big
challenge.
Thank You
For Your Attention

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Social marketing

  • 1.
  • 2. Contents • History. • Definition. • Approach. • Principle & Techniques of social marketing. • Components of social marketing. • Phases in social marketing. • Scope. • Social marketing in India. • Barrier in social marketing. • Global SM challenges.
  • 3. History • Dr. G.D.Weibe in his article “Merchandising commodities and citizenship on Telivision”. • He asked a question ‘Can brotherhood be sold like soap?’ • First documented evidence of its application in 1963. • By K.T. Chandy at IIM Kolkata. • For implementation of Family planning programme.
  • 4. Definition • “Social marketing is the systematic application of marketing concepts and techniques, to achieve specific behavioural goals to improve health and reduce health inequalities”(French & Blair Stevens,p.33).
  • 5. Approach • Consumer as “king” of services. • Consumer consultation- feed forward is important. • Precise delivery of precise product or service, precise idea, to precise client at the precise time of their precise need. • Primary focus is on the consumer.
  • 6. Principle & Techniques of Social Marketing • SM consist of four marketing elements (marketing mix). • 6Ps: Product, Price, Place, Promotion, Partnership , Policy. • The Product: (what we are offering people?) • Tangible material:(for example, Contraceptive) • Intangible: (for example, counselling)
  • 7. Price: It may be financial or other aspects. Place: where user most likely to find them. It should be identified and known to people. Promotion: To create sustained demand. It can be through mass media, dedicated websites, etc.
  • 8. • Partnership: To make an impact on large scale level. • Policy : Govt. policy must encourage and support SMP.
  • 9. Components of Social marketing • Eight essential components :Craig and Flora, 1988. • 1. Consumer orientation to realize social goals. • 2. Voluntary exchange of goods & services. • 3. Research in audience analysis and segmentation strategy. • 4. Use of formative research in product & message design.
  • 10. • 5. Analysis of distribution (or Communication )channel. • 6. Use of marketing mix in intervention planning and management. • 7. A process of tracking system with both integrative and control function. • 8. A management process that involves problem analysis, planning, implementation, and feedback function.
  • 11. Phases in Social Marketing
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  • 13. Scope in Health System • To promote the product and services. • For example: ORS, Condom, CU-T, etc. • To change the attitude and behaviour. • For example : Use of seat belts, lifestyles modifications, etc.
  • 14. SMP in India • NPP 2000 stressed the need for Social Marketing Scheme. • National Strategies on SMP: • 1. Maximal use of health infrastructure in rural and urban area. • 2.Enhance partnership between NGO, Private and public sector. • 3. Expand the basket of products.
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  • 16. • 4. Social Franchise of health care sector. • 5. Promote IEC for SMP. • Achievements of SMP in India. • 1. One third of total condom & OCP distributed in India are through SMP. • 2.NACP promoting the use of condom through SMP. • 3. NIRODH---became a generic name.
  • 17. • National strategy for Social marketing 2001 • A strategy was developed for social marketing of product and services of RCH. • Social marketing focuses at the lower (20%), lower middle (15%) and middle- middle (12%), income bracket for a 47% share of Indian population. • Commercial marketing targets an estimated 8% upper middle class and 5% upper class, total 13% share.
  • 18. Govt. Subsidy to SMOs • The DOFW buys OCPs from manufacturer at Rs 3.55/ cycle. • SMOs buy OCPs from DOFW t 1.60/cycle. • SMOs receive promotional subsidy from GOI of 0.25/ cycle sold. • SMOs buy their own packaging with a Govt. subsidy of Rs 0.35/cycle.
  • 19. Barrier in social marketing • Potential of social marketing is unappreciated. • Heterogeneous consumer base, customization of products is difficult. • Privately owned Media, expensive. • Product can not be easily changed, due to policy level at national or state level.
  • 20. Challenges at Global level • Cutting Through the Noise: Thousands of brands competing for user attention on social media. • Authentic Connections: Connecting with their target audience on a personal and individual level. • Expanding Your Reach: Promoting your content and generating attention is a big challenge.
  • 21. Thank You For Your Attention