The document discusses various social influence tactics and cites research on how people can be influenced, such as through principles of reciprocation, where people feel obligated to repay favors, and social proof, where people determine what is correct by looking to others. It provides examples of influence techniques and research studies demonstrating how these tactics can increase compliance and change behaviors and opinions.
This document provides a summary of several articles on topics related to happiness, biases, health, and dehumanization. It includes the following summaries:
1) An article discusses 4 daily rituals identified by a neuroscientist that can increase happiness: gratitude, labeling negative feelings, making decisions, and touching people. These rituals activate reward centers in the brain and neurotransmitters like dopamine and oxytocin.
2) An article describes the "inaction inertia effect," where people who miss out on an opportunity like a sale feel regret and are then unwilling to purchase the item at full price later due to feeling the discounted price was the true value.
3) A study found that merely reminding people to think about calories
This document summarizes several articles on behavioral science topics. It discusses research on how satisfaction declines as money runs out (bottom dollar effect), how casinos use psychology to increase time spent gambling, how personality stability peaks in midlife, and strategies to nudge healthy eating through menu design. It also announces upcoming events from the London Behavioural Economics Network and a new book on designing environments for happiness.
The document summarizes and discusses several studies related to human behavior and decision making:
1. A study found that people go to great lengths to justify indulgent decisions like eating chocolate, providing many reasons to give themselves "permission" to indulge rather than seeing it as an impulse.
2. Nostalgia can increase spending by making people feel more socially connected and less needing of money.
3. Happiness fuels success more than the other way around, as positive emotions lead to cognitive advantages that increase productivity, intelligence and problem solving.
4. Materialism is negatively correlated with well-being, impacting health, relationships and self-esteem, though some careers and cultures mitigate this effect.
1) Research found that placing healthy foods to the left of unhealthy foods on menus and shelves can nudge people towards choosing healthier options by taking advantage of how the brain mentally maps magnitudes from left to right.
2) A study examined the neural correlates of altruism motivated by either compassion or reciprocity and found both activated similar brain regions but with different communication patterns between areas.
3) Additional research showed that a simple thank you can be more effective at making customers feel appreciated than minor financial rewards, which can undermine genuine gratitude by making it seem transactional.
The document provides a summary of articles from the newsletter "O BEHAVE! Issue 17". It discusses several topics:
1) Research showing both positive and negative impacts of video games on behavior, emphasizing the media only focuses on negatives.
2) The Dunning-Kruger effect where people with low ability are unaware of their incompetence and overestimate their skills.
3) A phenomenon called the "belief in a favorable future" where people think the world will change to align with their views without action needing to be taken.
4) The concept of "defensive decision making" where people choose inferior options to protect their reputation if things go wrong.
5) How people with
This document provides a summary of several articles on topics related to happiness, biases, health, and dehumanization. It includes the following summaries:
1) An article discusses 4 daily rituals identified by a neuroscientist that can increase happiness: gratitude, labeling negative feelings, making decisions, and touching people. These rituals activate reward centers in the brain and neurotransmitters like dopamine and oxytocin.
2) An article describes the "inaction inertia effect," where people who miss out on an opportunity like a sale feel regret and are then unwilling to purchase the item at full price later due to feeling the discounted price was the true value.
3) A study found that merely reminding people to think about calories
This document summarizes several articles on behavioral science topics. It discusses research on how satisfaction declines as money runs out (bottom dollar effect), how casinos use psychology to increase time spent gambling, how personality stability peaks in midlife, and strategies to nudge healthy eating through menu design. It also announces upcoming events from the London Behavioural Economics Network and a new book on designing environments for happiness.
The document summarizes and discusses several studies related to human behavior and decision making:
1. A study found that people go to great lengths to justify indulgent decisions like eating chocolate, providing many reasons to give themselves "permission" to indulge rather than seeing it as an impulse.
2. Nostalgia can increase spending by making people feel more socially connected and less needing of money.
3. Happiness fuels success more than the other way around, as positive emotions lead to cognitive advantages that increase productivity, intelligence and problem solving.
4. Materialism is negatively correlated with well-being, impacting health, relationships and self-esteem, though some careers and cultures mitigate this effect.
1) Research found that placing healthy foods to the left of unhealthy foods on menus and shelves can nudge people towards choosing healthier options by taking advantage of how the brain mentally maps magnitudes from left to right.
2) A study examined the neural correlates of altruism motivated by either compassion or reciprocity and found both activated similar brain regions but with different communication patterns between areas.
3) Additional research showed that a simple thank you can be more effective at making customers feel appreciated than minor financial rewards, which can undermine genuine gratitude by making it seem transactional.
The document provides a summary of articles from the newsletter "O BEHAVE! Issue 17". It discusses several topics:
1) Research showing both positive and negative impacts of video games on behavior, emphasizing the media only focuses on negatives.
2) The Dunning-Kruger effect where people with low ability are unaware of their incompetence and overestimate their skills.
3) A phenomenon called the "belief in a favorable future" where people think the world will change to align with their views without action needing to be taken.
4) The concept of "defensive decision making" where people choose inferior options to protect their reputation if things go wrong.
5) How people with
Presentation on Transformational Leadership,meaning of leadership,transformational Leadership,components Of transformational leadership,transformational leadership style,benefits and limitations of approach..
The document discusses several topics related to leadership and social influence processes including:
1. Status and power in groups, and the different types of each.
2. Theories of leadership including trait, contingency, and function theories.
3. Followership styles and the importance of followers in group success.
4. Group norms, conformity, and the stages of group development.
Social influence involves efforts to change others' attitudes, behaviors, or perceptions. There are several types of social influence, including conformity, compliance, and obedience. Research shows that people often conform to group norms and comply with direct requests due to normative and informational social influence. However, minorities can sometimes influence majorities by persisting in their views and generating strong arguments. Compliance can be gained through tactics that increase liking, commitment, perceived scarcity or reciprocity. While people generally obey authority, resistance is possible by emphasizing personal responsibility.
Social influence refers to efforts to change others' attitudes, behaviors, or perceptions. There are three main types: conformity, compliance, and obedience. Conformity involves changing one's behavior to adhere to social norms. Compliance occurs when one agrees to a request. Obedience involves submitting to the demands of a more powerful authority figure. Many psychological factors can increase social influence, such as group size, unanimity, and perceived expertise. However, people also resist influence through a desire for individuality and personal control.
This document is a continuous assessment cover sheet from 2011 requiring the submission of an essay. It requests information like the student's surname, initials, student ID, programme of study, module, lecturer, and date of submission. It includes a declaration that the submitted work contains no plagiarized content.
The document discusses the six principles of persuasion according to Dr. Robert Cialdini: reciprocity, social proof, commitment and consistency, liking, authority, and scarcity. These principles are commonly used in e-commerce and social media games to influence user behavior and encourage spending. Specific tactics discussed include giving small gifts to create feelings of obligation, using testimonials and social indicators to show what others are doing, limiting access, time or quantities to create a sense of urgency.
This document discusses principles of behavioural economics that can be applied to fundraising and planned giving. It explains concepts like scarcity theory, reciprocity theory, social proof, authority, anchoring, and stewardship reporting. For example, scarcity theory suggests emphasizing limited time offers to activate people's fear of missing out. Reciprocity theory means offering small gifts to motivate larger future donations. The document advocates using these behavioral insights to improve fundraising appeals and stewardship practices.
The document discusses the concepts of positivity and negativity and their impacts. It shares the story of Hope, who was tasked with addressing negativity issues at her company. The presentation emphasizes providing feedback and recognition to fill others' "buckets" with positivity. Filling others' buckets also fills one's own, while complaining or negativity drains buckets. The presentation provides tools and strategies for catching oneself from complaining and focusing on positivity instead.
A two-part lecture on the psychology of influence, techniques on how to be more persuasive among people, and explanations behind the seemingly irrational behavior of subordination and concession.
1. The document discusses several cognitive biases and heuristics that influence human decision-making such as loss aversion, temporal discounting, and framing effects.
2. Examples are given to illustrate each bias, such as people preferring immediate rewards over future rewards due to temporal discounting and ascribing greater value to scarce goods due to scarcity bias.
3. Authorities and social norms also influence how people perceive value, as shown through examples of increased insulation installation when endorsed by local officials and more appropriate recycling when bins have small openings.
Essayer Wow Mist Of Pandaria. Online assignment writing service.Amanda Anderson
The document discusses two classic coming of age stories: A White Heron by Sarah Orne Jewett and The Catcher in the Rye by J.D. Salinger. It notes that coming of age stories typically involve a young protagonist making an important decision that marks their transition to adulthood. The stories show the characters shifting from innocence to gaining experiences. The document will provide an analysis of how these two stories exemplify common themes in the coming of age genre.
Storytelling: Science and Strategy - Nonprofit Supply Co. Webinar - Feb 23, 2017Brady Josephson
Storytelling has become a bit of a buzzword in the charity world and has come to mean many things. But there is great strength in stories - how they are created, how they compel, and how they get shared - that can help organizations in their marketing and fundraising. This session will look at some of the underlying science behind story and how they can best be used to drive membership, engagement, and donations.
This document describes a study that used both explicit and implicit questioning methods to gain a deeper understanding of consumer values, attitudes, and brands. The study found that consciously reported values and brand preferences often differed significantly from unconscious motivations. This suggests consumers have conflicting inner drives and a more complex psyche than traditional segmentation allows. The study also identified a new consumer group called "Generation World" that defies traditional demographics and values individuality, fluid identity, and empowerment through technology. This group feels marketers do not understand their multidimensional nature. The findings imply a need for marketing that speaks to universal tensions rather than singular concepts.
Before you get started fundraising, you need to understand donors - why they do or do not give. Then using stories to connect and communicate - online and offline. Once that is in place, leveraging the cost effective, high learning, easy to spread nature of online to infuse your fundraising becomes easier.
Storytelling is a bit of a buzzword nowadays in the nonprofit space but there are some frameworks and formats that can be used to help your cause reach more people and raise more money.
The document discusses common logical fallacies or tricks in reasoning. It identifies three main categories of fallacies: 1) providing erroneous assumptions, 2) distracting from the conclusion by making irrelevant information seem relevant, and 3) assuming a claim is true without proof. Specific fallacies defined include ad hominem, slippery slope, searching for the perfect solution, appeal to popularity, appeal to questionable authority, appeal to emotion, straw person, either-or, explaining by naming, glittering generality, red herring, begging the question, faulty analogy, and hasty generalization. Examples are provided for many of the fallacies.
This document discusses an ethics assignment that is due on December 11th. It provides details about revising the assignment and doing a student presentation. It also lists other due dates, including a quiz, late work, and a final exam. The document then discusses an example involving the last slice of pie and the different rules that could shape the decision around taking it, including moral, natural, civil and biblical laws. It provides an overview of ethics and the types of rules that govern ethical choices. Finally, it presents some case studies on making ethical decisions and walks through the steps of analyzing different options using a Christian worldview framework.
Recognizing logical fallacies and emotional appealsccramer7
The document discusses common propaganda techniques such as logical fallacies, emotional appeals, and misleading language that are often used in advertising and political persuasion. It provides examples of logical fallacies like circular reasoning, overgeneralization, and false analogy. Additionally, it examines emotional appeals like fear, pity, and bandwagoning that aim to manipulate attitudes.
Presentation on Transformational Leadership,meaning of leadership,transformational Leadership,components Of transformational leadership,transformational leadership style,benefits and limitations of approach..
The document discusses several topics related to leadership and social influence processes including:
1. Status and power in groups, and the different types of each.
2. Theories of leadership including trait, contingency, and function theories.
3. Followership styles and the importance of followers in group success.
4. Group norms, conformity, and the stages of group development.
Social influence involves efforts to change others' attitudes, behaviors, or perceptions. There are several types of social influence, including conformity, compliance, and obedience. Research shows that people often conform to group norms and comply with direct requests due to normative and informational social influence. However, minorities can sometimes influence majorities by persisting in their views and generating strong arguments. Compliance can be gained through tactics that increase liking, commitment, perceived scarcity or reciprocity. While people generally obey authority, resistance is possible by emphasizing personal responsibility.
Social influence refers to efforts to change others' attitudes, behaviors, or perceptions. There are three main types: conformity, compliance, and obedience. Conformity involves changing one's behavior to adhere to social norms. Compliance occurs when one agrees to a request. Obedience involves submitting to the demands of a more powerful authority figure. Many psychological factors can increase social influence, such as group size, unanimity, and perceived expertise. However, people also resist influence through a desire for individuality and personal control.
This document is a continuous assessment cover sheet from 2011 requiring the submission of an essay. It requests information like the student's surname, initials, student ID, programme of study, module, lecturer, and date of submission. It includes a declaration that the submitted work contains no plagiarized content.
The document discusses the six principles of persuasion according to Dr. Robert Cialdini: reciprocity, social proof, commitment and consistency, liking, authority, and scarcity. These principles are commonly used in e-commerce and social media games to influence user behavior and encourage spending. Specific tactics discussed include giving small gifts to create feelings of obligation, using testimonials and social indicators to show what others are doing, limiting access, time or quantities to create a sense of urgency.
This document discusses principles of behavioural economics that can be applied to fundraising and planned giving. It explains concepts like scarcity theory, reciprocity theory, social proof, authority, anchoring, and stewardship reporting. For example, scarcity theory suggests emphasizing limited time offers to activate people's fear of missing out. Reciprocity theory means offering small gifts to motivate larger future donations. The document advocates using these behavioral insights to improve fundraising appeals and stewardship practices.
The document discusses the concepts of positivity and negativity and their impacts. It shares the story of Hope, who was tasked with addressing negativity issues at her company. The presentation emphasizes providing feedback and recognition to fill others' "buckets" with positivity. Filling others' buckets also fills one's own, while complaining or negativity drains buckets. The presentation provides tools and strategies for catching oneself from complaining and focusing on positivity instead.
A two-part lecture on the psychology of influence, techniques on how to be more persuasive among people, and explanations behind the seemingly irrational behavior of subordination and concession.
1. The document discusses several cognitive biases and heuristics that influence human decision-making such as loss aversion, temporal discounting, and framing effects.
2. Examples are given to illustrate each bias, such as people preferring immediate rewards over future rewards due to temporal discounting and ascribing greater value to scarce goods due to scarcity bias.
3. Authorities and social norms also influence how people perceive value, as shown through examples of increased insulation installation when endorsed by local officials and more appropriate recycling when bins have small openings.
Essayer Wow Mist Of Pandaria. Online assignment writing service.Amanda Anderson
The document discusses two classic coming of age stories: A White Heron by Sarah Orne Jewett and The Catcher in the Rye by J.D. Salinger. It notes that coming of age stories typically involve a young protagonist making an important decision that marks their transition to adulthood. The stories show the characters shifting from innocence to gaining experiences. The document will provide an analysis of how these two stories exemplify common themes in the coming of age genre.
Storytelling: Science and Strategy - Nonprofit Supply Co. Webinar - Feb 23, 2017Brady Josephson
Storytelling has become a bit of a buzzword in the charity world and has come to mean many things. But there is great strength in stories - how they are created, how they compel, and how they get shared - that can help organizations in their marketing and fundraising. This session will look at some of the underlying science behind story and how they can best be used to drive membership, engagement, and donations.
This document describes a study that used both explicit and implicit questioning methods to gain a deeper understanding of consumer values, attitudes, and brands. The study found that consciously reported values and brand preferences often differed significantly from unconscious motivations. This suggests consumers have conflicting inner drives and a more complex psyche than traditional segmentation allows. The study also identified a new consumer group called "Generation World" that defies traditional demographics and values individuality, fluid identity, and empowerment through technology. This group feels marketers do not understand their multidimensional nature. The findings imply a need for marketing that speaks to universal tensions rather than singular concepts.
Before you get started fundraising, you need to understand donors - why they do or do not give. Then using stories to connect and communicate - online and offline. Once that is in place, leveraging the cost effective, high learning, easy to spread nature of online to infuse your fundraising becomes easier.
Storytelling is a bit of a buzzword nowadays in the nonprofit space but there are some frameworks and formats that can be used to help your cause reach more people and raise more money.
The document discusses common logical fallacies or tricks in reasoning. It identifies three main categories of fallacies: 1) providing erroneous assumptions, 2) distracting from the conclusion by making irrelevant information seem relevant, and 3) assuming a claim is true without proof. Specific fallacies defined include ad hominem, slippery slope, searching for the perfect solution, appeal to popularity, appeal to questionable authority, appeal to emotion, straw person, either-or, explaining by naming, glittering generality, red herring, begging the question, faulty analogy, and hasty generalization. Examples are provided for many of the fallacies.
This document discusses an ethics assignment that is due on December 11th. It provides details about revising the assignment and doing a student presentation. It also lists other due dates, including a quiz, late work, and a final exam. The document then discusses an example involving the last slice of pie and the different rules that could shape the decision around taking it, including moral, natural, civil and biblical laws. It provides an overview of ethics and the types of rules that govern ethical choices. Finally, it presents some case studies on making ethical decisions and walks through the steps of analyzing different options using a Christian worldview framework.
Recognizing logical fallacies and emotional appealsccramer7
The document discusses common propaganda techniques such as logical fallacies, emotional appeals, and misleading language that are often used in advertising and political persuasion. It provides examples of logical fallacies like circular reasoning, overgeneralization, and false analogy. Additionally, it examines emotional appeals like fear, pity, and bandwagoning that aim to manipulate attitudes.
Recognizing logical fallacies and emotional appealsccramer7
This document provides an overview of logical fallacies and emotional appeals used in propaganda and advertising. It defines propaganda and persuasion, and notes that advertisers spend billions each year. It then defines and provides examples of common logical fallacies like circular reasoning, overgeneralization, and false analogy. It also explains common emotional appeals like appealing to fear, name-calling, the bandwagon effect, appealing to pity, and using loaded language. The document aims to help people recognize logical inconsistencies and emotional manipulation techniques.
Y&R Study Results: Secrets and lies sept 19Leonard Murphy
This document describes a study that used both explicit and implicit questioning methods to gain a deeper understanding of consumer values, attitudes, and brands. The study found that consciously reported values and brand preferences often differed significantly from unconscious motivations. Globally, a new mainstream consumer profile is emerging defined by individuality, fluid identities, and comfort with complexity rather than conformity. This "Generation World" shares a sense of empowerment from technology and feels marketers do not fully understand them. The study suggests marketers should move away from targeting single homogeneous segments and instead acknowledge consumers' paradoxical motivations.
Kahneman's framing experiment showed that people make different decisions based on how information is presented or "framed". When treatments for saving lives were framed positively, people chose the secure option, but when framed negatively in terms of deaths, they chose the risky option. Zajonc's mere exposure study found that repeated exposures to a stimulus increases people's positive feelings towards it. Regan's reciprocity experiment demonstrated that people feel obligated to return favors, so providing customers value increases the chance they will purchase products.
Better Decision Making: Avoiding the Conclusion Trap and Other PitfallsKaiNexus
Presented by Dan Markovitz, author of The Conclusion Trap
Organizations (and individuals) frequently struggle to make good decisions. They spend money, invest in new technology, and invest enormous amounts of time and effort reorganizing in fruitless efforts to solve thorny problems. Why?
Years of training and reinforcement in school and at work, time pressures and deadlines, and inherent psychological biases cause us to jump to conclusions before we even understand the problem we’re attempting to solve.
This workshop will help you make better decisions by eliminating that tendency. You’ll learn a powerful, four-step process that ensures you will deeply understand a problem before pursuing any given solution:
(1) gathering both facts and data, so you can accurately grasp the situation
(2) framing the problem, so you can avoid cognitive biases
(3) isolating contributing factors, so you can manage complex situations
(4) finding the root cause, so you can avoid ineffective band-aids
If you register for this webinar, you will be entered to win one of three copies of Dan's book.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
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Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
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How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
2. Questions To Be Answered
✤ If you have 2 options to present to a buyer, which should you present first, the more
costly or less costly?
✤ Is it better to tell prospects what they stand to gain by moving in your direction, or what
they stand to lose if they don’t
✤ If you have a new piece of information when should you mention that it’s new to your
audience? before or after you present this information to your audience?
✤ If you have a product, service or idea that has both strengths and weaknesses, when
should you present the weaknesses, early or late?
✤ After someone has praised you or your organization, what is the most effective thing
you can do immediately after you have said thank you
✤ To arrange for someone to like and cooperate with you, what is the single most
productive thing you can do before you try to influence them
2
3. Constantly bombarded by
attempts to influence us…
• Newspapers • Politics and Lobbying
• Magazines • Public relations
• Television • Social action campaigns
• Internet • Law/courtroom
• Radio • Friends and peers
• Outdoor signs • Spouse
Pseudoscience of all types that tries to persuade you to spend
money… such as homeopathy, water divining, magnet therapy,
etc.
3
4. Are we aware of the influence?
✤ Are we aware when others are trying to influence us?
✤ Are we aware of how we try to influence others?
4
5. The story of Robert Cialdini
✤ Psychology Professor at Arizona State
✤ Left campus for a three-year project going
undercover to explore first-hand real-world influence
techniques
✤ Wrote a couple of famous books
✤ Influence: the Psychology of Persuasion
✤ Yes! 50 Scientifically Proven Ways to Be Persuasive
✤ Speaker/consultant
5
6. Reciprocation
✤ We want to repay, in kind, what another person has provided us
✤ One of the most potent weapons of influence and compliance
✤ All societies subscribe to this norm
✤ Size or value of gift does not correlate with the potential to influence “Will you donate $100”?
✤ Small gifts have significant impact beyond their value NO
✤ Examples… “Oh, how about $5”?
✤ Free estimates YES
✤ Give a flower then ask for a donation
✤ Send prospect pre-printed return address labels with solicitation letter
✤ Small gifts and comped meals
6
8. The Principle of Reciprocation
✤ 1985 Ethiopian famine: $5,000
donation was sent by the Red Cross
between Mexico and famine-stricken
Ethiopia …
7
9. The Principle of Reciprocation
✤ 1985 Ethiopian famine: $5,000
donation was sent by the Red Cross
between Mexico and famine-stricken
Ethiopia …
✤ … that is, FROM Ethiopia TO Mexico
(for the earthquake victims there).
7
10. The Principle of Reciprocation
✤ 1985 Ethiopian famine: $5,000
donation was sent by the Red Cross
between Mexico and famine-stricken
Ethiopia …
✤ … that is, FROM Ethiopia TO Mexico
(for the earthquake victims there).
✤ Why? Mexico sent aid to Ethiopia in
1935, when it was invaded by Italy.
(Note: 70% of Ethiopian evangelical
Christians are said to tithe [10% of
income to church].)
7
13. The Evidence
✤ Example #1: Dennis Regan, Cornell
✤ Subject is asked to rate quality of paintings along
with a confederate (“Joe”).
8
14. The Evidence
✤ Example #1: Dennis Regan, Cornell
✤ Subject is asked to rate quality of paintings along
with a confederate (“Joe”).
✤ Case 1: Joe brings the subject a (10 cent) Coke when
he comes back from a break. (“I brought one for
you, too.”)
8
15. The Evidence
✤ Example #1: Dennis Regan, Cornell
✤ Subject is asked to rate quality of paintings along
with a confederate (“Joe”).
✤ Case 1: Joe brings the subject a (10 cent) Coke when
he comes back from a break. (“I brought one for
you, too.”)
✤ Case 2: Just comes back.
8
16. The Evidence
✤ Example #1: Dennis Regan, Cornell
✤ Subject is asked to rate quality of paintings along
with a confederate (“Joe”).
✤ Case 1: Joe brings the subject a (10 cent) Coke when
he comes back from a break. (“I brought one for
you, too.”)
✤ Case 2: Just comes back.
✤ Joe asks the subject to buy raffle tickets. If he sells
the most, he gets a prize. 25 cents each. “Any
would help, the more the better.” 8
19. The Evidence / Examples
Results:
✤ Subjects in Case 1 (receive gift) buy twice as many tickets
9
20. The Evidence / Examples
Results:
✤ Subjects in Case 1 (receive gift) buy twice as many tickets
✤ Subjects who liked Joe better (initially) bought more
tickets. BUT giving the Coke totally wiped out the
relationship between liking Joe and buying tickets.
9
21. The Evidence / Examples
Results:
✤ Subjects in Case 1 (receive gift) buy twice as many tickets
✤ Subjects who liked Joe better (initially) bought more
tickets. BUT giving the Coke totally wiped out the
relationship between liking Joe and buying tickets.
✤ The rule for reciprocity overwhelmed the influence of the
other factor – liking the requester.
9
22. The Evidence / Examples
Results:
✤ Subjects in Case 1 (receive gift) buy twice as many tickets
✤ Subjects who liked Joe better (initially) bought more
tickets. BUT giving the Coke totally wiped out the
relationship between liking Joe and buying tickets.
✤ The rule for reciprocity overwhelmed the influence of the
other factor – liking the requester.
✤ Hare Krishna Society’s “donation-request” tactic
9
23. Reciprocity Techniques
✤ Technique 1: If someone makes a concession, we are obligated to respond with a concession
✤ A large, unreasonable request is made which most probably will be refused
✤ Follow 1st request with 2nd request of a smaller favor (a planned compromise)
✤ 2nd request appears more reasonable and usually results in reciprocation
✤ Consumer examples
✤ Commonly used tactic in negotiating contracts
✤ Add-ons to new car after closing deal
✤ Making a concession gives the other party a feeling of responsibility for the outcome and greater
satisfaction with resolution
✤ Technique 2: Rejection then retreat: exaggerated request rejected, desired lesser request acceded to
✤ Technique 3: Contrast principle: sell the costly item first; present undesirable option first
10
24. Social Proof
✤ One means we use to determine what is correct is to find out what other people think is correct
✤ Looking to others, particularly role models, is a useful shortcut to determine how to behave
✤ The greater number of people who find an idea correct, the more the idea will be correct.
✤ Pluralistic Ignorance: each person decides that since nobody is concerned, nothing is wrong
✤ Similarity: social proof operates most powerfully when we observe people just like us
✤ Examples…
✤ Product is “largest selling” or “fastest growing”
✤ Advertisements using targeted demographics
✤ Testimonials
✤ Laugh tracks and applause
✤ Mob behavior, inaction toward crime or emergency
✤ Jonestown
11
26. Social Proof: The Evidence
✤ Study: Researchers publicize that people in New Haven, CT, are
considered charitable people. Two weeks later: Researcher calls
housewives and asks for donations. Result?
✤ Donations increase.
12
27. Social Proof: The Evidence
✤ Study: Researchers publicize that people in New Haven, CT, are
considered charitable people. Two weeks later: Researcher calls
housewives and asks for donations. Result?
✤ Donations increase.
✤ When it works best:
✤ People are most likely to “follow the leader (or the group)” when
the situation is unclear or ambiguous.
✤ We are most likely to look to people who are “just like us” when
looking for people to emulate.
✤ Exception: Will follow “authorities” even when they are not like us
(at least while they are watching). (Milgram) 12
28. Commitment/Consistency
✤ People have a desire to look consistent through their words, beliefs, and deeds
✤ Our nearly obsessive desire to be (and to appear) consistent with what we have already
done
✤ Consistency is usually associated with strength, inconsistency as weak; we want to look
virtuous
✤ Examples…
✤ “Please call” vs “Will you please call?”
✤ Foot-in-the-door (small initial request)
“3inch sign”?
✤ Lowballing (you agree to initial offer)
YES
✤ Bait-and-Switch (lower quality replacement)
“Large poorly written sign” “Large poorly written sign”
YES NO 13
29. Consistency Techniques
✤ Technique 1: Have customers not salespeople fill out sale agreements
✤ Technique 2: Elicit a commitment, then expect consistency
✤ Technique 3: Public, active, effortful commitments tend to be lasting
commitments
✤ Technique 3: Get a large favor by first getting a small one (small commitments
manipulate a person’s self-image and position them for large commitment)
✤ Outcome
✤ Commitments people own, take inner responsibility for, are profound
✤ Commitments lead to inner change and grow their own legs
14
30. Authority
✤ We have a deep-seated sense of duty to authority
✤ Strong pressure within our society for compliance when requested by an authority figure
✤ Experience, expertise, or scientific credentials helps sell
✤ Tests demonstrate that adults will do extreme things when instructed to do so by an authority figure
✤ 1955 Research: a man could increase by 350% the number of pedestrians who would follow him across the
street against the light by simply donning a suit and tie
✤ Examples…
✤ Titles
✤ Uniforms
✤ Clothes
✤ Trappings of status
15
31. Liking
✤
Also known as “attractiveness”, “rapport”, or “affection”
✤
People prefer to say yes to individuals they know and like
✤
Liking has been associated with physical attractiveness, similarity, and praise
✤
Examples…
✤
Connections
✤
Targeted advertising
✤
Peer solicitation
✤
Good cop / Bad cop
✤
Tupperware parties
✤
Celebrity endorsements
16
32. Scarcity
✤ Opportunities seem more valuable to us when their availability is limited
✤ We want it even more when we are in competition for it
✤ Scarcity affects value not only of commodities but of information as well
✤ E.g.:
✤ Examples…
✤ final $4.4 million in matching funds disappeared in one week
✤ “Limited time offer”
✤ “We are running out of the item”
17
33. Social Psychology
1. Reciprocity: we want to repay, in kind, what another person has provided us
• The free dinner and booze
2. Consistency: desire to be (and to appear) consistent with what we have already done
• Will you try our product?
3. Social proof: to determine what is correct find out what other people think is correct
• Stacking the meeting with like-minded souls
4. Authority: deep-seated sense of duty to authority
• The speaker who is being paid to sell a product or concept (back to reciprocation)
5. Likeability: we say yes to someone we like
• Extroverted reps and peer camaraderie
6. Scarcity: limitation enhances desirability
• The pitch during the presentation
18
34. Questions - Answers
✤ If you have 2 Options to present to a client, which should you present first, the more costly or less costly?
✤ Answer: The more costly followed by the less costly if they decline
✤ Is it better to tell prospects what they stand to gain by moving in your direction, or what they stand to lose if they don’t
✤ Answer: What they stand to lose, people are far more motivated by loss
✤ If you have a new piece of information when should you mention that it’s new to your audience? before or after you present this
information to your audience?
✤ Answer: Before, Information is more valuable when new or comes from a reliable resource
✤ If you have a product, service or idea that has both strengths and weaknesses, when should you present the weaknesses, early or late?
✤ Answer: Early, the strengths of the product will outweigh it’s weaknesses. Arguing against your self-interest creates a perception
that you/your company are honest and trustworthy. This puts you in a more persuasive position when promoting genuine
strengths.
✤ After someone has praised you or your organization, what is the most effective thing you can do immediately after you have said
thank you?
✤ Answer: Invite them to return the favor if ever required
✤ To arrange for someone to like and cooperate with you, what is the single most productive thing you can do before you try to influence
them?
✤ Answer: Do something for them 19
35. Next Steps
✤ These are just a couple of possibilities:
✤ Set up web based Sales Knowledge Wiki for sharing idea,
methodologies, etc.
✤ Share specific sales challenges and ways to apply Influence
techniques to them
20
Editor's Notes
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Vartan Bhanji custom in Pakistan: ON the occasion of marriage, departing guests are given sweets. In weighing them out, the hostess may say, “These five are yours” (meaning what you formerly gave me) and then adds an extra measure saying, “These are mine.” On the next occasion, she will receive these back with an additional measure which she later returns and so on. “Men ale, men vini fe zanmitay dire.” -- Hands going, Hands coming make friendships last. \n
Vartan Bhanji custom in Pakistan: ON the occasion of marriage, departing guests are given sweets. In weighing them out, the hostess may say, “These five are yours” (meaning what you formerly gave me) and then adds an extra measure saying, “These are mine.” On the next occasion, she will receive these back with an additional measure which she later returns and so on. “Men ale, men vini fe zanmitay dire.” -- Hands going, Hands coming make friendships last. \n
Vartan Bhanji custom in Pakistan: ON the occasion of marriage, departing guests are given sweets. In weighing them out, the hostess may say, “These five are yours” (meaning what you formerly gave me) and then adds an extra measure saying, “These are mine.” On the next occasion, she will receive these back with an additional measure which she later returns and so on. “Men ale, men vini fe zanmitay dire.” -- Hands going, Hands coming make friendships last. \n
Vartan Bhanji custom in Pakistan: ON the occasion of marriage, departing guests are given sweets. In weighing them out, the hostess may say, “These five are yours” (meaning what you formerly gave me) and then adds an extra measure saying, “These are mine.” On the next occasion, she will receive these back with an additional measure which she later returns and so on. “Men ale, men vini fe zanmitay dire.” -- Hands going, Hands coming make friendships last. \n
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Subjects in Case 1 (receive gift) buy twice as many tickets as folks in Case 2. (In case 2, bought on average 2 tickets, but as many as 7.)\nSubjects who liked Joe better (initially) bought more tickets. BUT giving the Coke totally wiped out the relationship between liking Joe and buying tickets. People who said they disliked Joe the most + got a Coke bought just as many tickets as those who said they liked Joe the most + got a Coke.\nThe rule for reciprocity overwhelmed the influence of the other factor – liking the requester.\nHare Krishna Society’s remarkable growth in 1970s, partially from their “donation-request” tactic – a book or flower. Flowers were often recycled. People now choose to avoid – rather than withstand – the force of gift-giving. \n
Subjects in Case 1 (receive gift) buy twice as many tickets as folks in Case 2. (In case 2, bought on average 2 tickets, but as many as 7.)\nSubjects who liked Joe better (initially) bought more tickets. BUT giving the Coke totally wiped out the relationship between liking Joe and buying tickets. People who said they disliked Joe the most + got a Coke bought just as many tickets as those who said they liked Joe the most + got a Coke.\nThe rule for reciprocity overwhelmed the influence of the other factor – liking the requester.\nHare Krishna Society’s remarkable growth in 1970s, partially from their “donation-request” tactic – a book or flower. Flowers were often recycled. People now choose to avoid – rather than withstand – the force of gift-giving. \n
Subjects in Case 1 (receive gift) buy twice as many tickets as folks in Case 2. (In case 2, bought on average 2 tickets, but as many as 7.)\nSubjects who liked Joe better (initially) bought more tickets. BUT giving the Coke totally wiped out the relationship between liking Joe and buying tickets. People who said they disliked Joe the most + got a Coke bought just as many tickets as those who said they liked Joe the most + got a Coke.\nThe rule for reciprocity overwhelmed the influence of the other factor – liking the requester.\nHare Krishna Society’s remarkable growth in 1970s, partially from their “donation-request” tactic – a book or flower. Flowers were often recycled. People now choose to avoid – rather than withstand – the force of gift-giving. \n
Subjects in Case 1 (receive gift) buy twice as many tickets as folks in Case 2. (In case 2, bought on average 2 tickets, but as many as 7.)\nSubjects who liked Joe better (initially) bought more tickets. BUT giving the Coke totally wiped out the relationship between liking Joe and buying tickets. People who said they disliked Joe the most + got a Coke bought just as many tickets as those who said they liked Joe the most + got a Coke.\nThe rule for reciprocity overwhelmed the influence of the other factor – liking the requester.\nHare Krishna Society’s remarkable growth in 1970s, partially from their “donation-request” tactic – a book or flower. Flowers were often recycled. People now choose to avoid – rather than withstand – the force of gift-giving. \n
Subjects in Case 1 (receive gift) buy twice as many tickets as folks in Case 2. (In case 2, bought on average 2 tickets, but as many as 7.)\nSubjects who liked Joe better (initially) bought more tickets. BUT giving the Coke totally wiped out the relationship between liking Joe and buying tickets. People who said they disliked Joe the most + got a Coke bought just as many tickets as those who said they liked Joe the most + got a Coke.\nThe rule for reciprocity overwhelmed the influence of the other factor – liking the requester.\nHare Krishna Society’s remarkable growth in 1970s, partially from their “donation-request” tactic – a book or flower. Flowers were often recycled. People now choose to avoid – rather than withstand – the force of gift-giving. \n
Subjects in Case 1 (receive gift) buy twice as many tickets as folks in Case 2. (In case 2, bought on average 2 tickets, but as many as 7.)\nSubjects who liked Joe better (initially) bought more tickets. BUT giving the Coke totally wiped out the relationship between liking Joe and buying tickets. People who said they disliked Joe the most + got a Coke bought just as many tickets as those who said they liked Joe the most + got a Coke.\nThe rule for reciprocity overwhelmed the influence of the other factor – liking the requester.\nHare Krishna Society’s remarkable growth in 1970s, partially from their “donation-request” tactic – a book or flower. Flowers were often recycled. People now choose to avoid – rather than withstand – the force of gift-giving. \n
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Study: Researchers get the word out that people in New Haven, CT, are considered charitable people (e.g., via newspapers). Two weeks later, a researcher calls housewives and asks for donations. Result? Donations increase. \nWhen it works best:\n
Study: Researchers get the word out that people in New Haven, CT, are considered charitable people (e.g., via newspapers). Two weeks later, a researcher calls housewives and asks for donations. Result? Donations increase. \nWhen it works best:\n