Martin Snyder has over 18 years of experience in logistics and shipping management. He is currently a volunteer mentor for Big Brothers Big Sisters of Charleston. Previously, he was a Senior Manager at FedEx Ground Package System for 5 years where he oversaw daily operations, managed a budget of $6.8M, and improved service levels. Snyder has a Bachelor's degree in Business Logistics and certifications in Lean Six Sigma.

1. Martin C. Snyder
Daniel Island, SC 29492
(843) 670-3676
snydermartin@msn.com
OBJECTIVE: Senior Logistics Director / Manager
EXPERIENCE SUMMARY:
• 6 years, Pickup and Delivery Manager (Logistics, Shipping Industry)
• 6 years, Pickup and Delivery Service Manager (Logistics, Shipping Industry)
• 5 years, Senior Logistics Manager (Domestic)
PASSPORT: US Citizen (03/06; Expires: 03/16)
WORK PREF.: Charleston, SC (some travel acceptable)
EXPERIENCE PORTFOLIO:
11/15 – present, Volunteer
Big Brothers, Big Sisters of Charleston, SC
• Mentor youth in volunteer non-profit organization
09/10 – 09/15, Senior Manager
FedEx Ground Package System, Inc., Pottsville Colocation, Pottsville, PA
• Manage / supervise 65 personnel, including: Pickup and Delivery Manager, Operations
Manager, Operations Administrator, Office Administrator, Operations Coordinator, Package
Handler, Independent Service Provider, Drivers; responsible for oversight of daily
organizational work plan for facility
• Responsible for $6.8M annual operating budget; manage a system of man-hour controls (Total
Labor Hours) to ensure service levels / operational performance goals are met, resulting in
fiscal year increased operations cost performance (15%)
• Improved (26%) serial annual service levels for on-time service, overnight (25%) and local
inbound service (7%) in peak season with increase of 15,000 package deliveries
• Subject Matter Expert (SME) for concepts, practices, procedures and transportation regulations
used in Pickup and Delivery and Line-haul field operations, including Department of
Transportation (DOT) regulations
• Responsible as team lead for brain-storming sessions with employees and management staff
to resolve issues, concerns, launch solutions, and evaluate outcomes via the Quality Driven
Management program; support team oriented environment through motivated, engaged staff
members in a continuous improvement climate utilizing Quality Driven Management principals;
results were increased and sustained employee engagement and motivation
• Responsible for full-cycle recruiting, training / retraining including safety compliance (OSHA,
DOT), promoting a ‘Safety First’ safety and accident prevention culture, arbitrator of employee
issues, development of employees, performance evaluations, man-power forecasting
• Responsible for conducting weekly staff meetings for metrics reviews, training (as needed),
completing individual training stats for online and instructor training for exempt management
and non-exempt employees; address corporate initiatives (and train or retrain), evaluate
feedback, and document reports and metrics for action
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2. • Initiated an environment/recycling program (paper, cardboard, plastic recycling system) that put
bins in every work station resulting in reduction of trash by 20 cubic yards weekly and lowering
dumpster overhead costs by $46 weekly week at station level; cardboard sent to HUB (bailed,
sold), resulting in revenue for the District and savings of 5 metric tons of recyclable consumer
goods and materials kept out of landfill
• Plastic bags recycled for reuse by HUB saving ~$400 monthly from the station’s overhead FES
reducing carbon footprint and decreasing resource usage for FedEx
• Managed inbound operation of ~6,000 unload packages daily, supervised pre-sort to delivery
vans; managed outbound operation of ~3,000 packages daily from vans and supervised sorting
to trailers for two hubs
• Responsible for meeting monthly strategic Total Labor Hour goals resulting in increased
productivity (and overhead costs saved; motivated package handler employees and
engineering the loading/unloading process at the docks
03/04 – 09/10, Pick-up & Delivery Manager
FedEx Ground Package System, Inc., Allentown Terminal, Bethlehem, PA
• Responsible for man-hour scheduling, logistics workflow, including sorting, handling, delivery,
pickup of packages within time parameters and contract deliverables; resulting in ~19,000
packages delivered daily
• Manage / supervise three service managers with oversight of ~45 independent service
providers and their 20 employee drivers (drivers for FedEx Ground are independent
contractors; they owned routes and operated a small business servicing specific areas with
responsibility for their own vehicles/drivers) Monitor and manage the seasonal employee
FedEx drivers during peak season (holidays); Manage/supervise Independent Contractors and
hold accountable to the Operating Agreement was paramount for optimum customer service
• Responsible for full-cycle recruiting, training / retraining including safety compliance (OSHA,
DOT) for facility drivers (including temp drivers) during initial approval period and then yearly or
monthly training provided as needed or new compliance established
• Interact with three to six sales representatives to establish, address, maintain satisfactory
customer and service levels; responsible for personal visits to customers during sales calls for
operations management presence
• Responsible for completing and presence during Business Compliance Administrative group
(HQs) monthly audits for administrative procedures to ensure quality assurance; review policies
and procedures that governed the operation ranging from Department of Transportation (DOT),
hours of service documentation, driver file accuracy; responsible for any follow-up and
documentation to completed tasks in the station
• Plan and coordinate delivery routes to meet service goals (pre-computer routing software) for
‘overbooked’ stops for drivers; ensure packages got delivered if any route was not going to be
successful by shifting drivers, trucks, man-power to accomplish
• Responsible for man-hour scheduling, logistics workflow, resulting in 2006, Best Pickup and
Delivery Operation (packages per contractor day) by utilizing fewer resources to deliver more
packages on a daily basis
06/98 – 03/04, Pick-up & Delivery Service Coordinator
FedEx Ground Package System, Inc., Allentown Terminal, Bethlehem, PA
• Managed coordination of / assist independent contractors service accomplished for deliveries;
investigate service issues / address with business contact of Independent Service Providers
• Investigate customer service complaints: disputed deliveries, missing package, early and late
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3. pickups for resolutions; perform settlement adjustments to ensure accurate / timely payments
• Responsible for training / retraining including safety compliance (OSHA, DOT) and promoting a
‘Safety First’ safety and accident prevention culture
• Coordinate daily line-haul spots, line-hauls, scheduled runs for independent contractors;
support coordination of quality, service, administrative functions in pickup / delivery services
• Ensure contract standards and Department of Transportation (DOT) compliance for company
and vendor equipment, including create / maintains DOT files for all drivers
• Developed / implemented corrective action plans if any discrepancies or violations are found in
the Business Control Self Assessment monthly tests for the appropriate area
• Investigated / reported line-haul schedule delays, accidents, or equipment failures;
implemented contingency plans (en-route failures) to ensure on-time load delivery
• Subject Matter Expert (SME) for concepts, practices, procedures and transportation regulations
used in Pickup and Delivery and Line-haul field operations, including Department of
Transportation (DOT) regulations
• Liaison between Independent Service Providers and the Pickup and Delivery Manager along
with customers and customers service representatives
FORMAL EDUCATION:
1997, Bachelor of Science, Business Logistics, Pennsylvania State University, University Park, PA;
Classes for included: Business Logistics, Management Information Systems, Management Science & Information
Systems, Business Accounting, Economics, Supply Chain Management, Management and Economics Of Domestic and
International Freight and Passenger Transportation Systems, and Systems Policies Performance
CAREER TRAINING / CERTIFICATIONS / TECHNICAL / COMPUTER:
• 08/14 – 09/14, Lean Six Sigma, Villanova University, Villanova, PA
• 04/14 – 05/14, Lean Six Sigma, Green Belt, Villanova University, Villanova, PA
• Microsoft Office: Word, Excel, PowerPoint, Outlook
• AS400
RECOGNITION / AWARDS:
• 2011, Senior Manager of the Year – Atlantic District, FedEx Ground Package System, Inc., Pottsville, PA
• 11/10, Values Award Recognition (1st
month eligible), FedEx Ground Package System, Inc., Pottsville,
PA
• 2006, Pickup & Delivery Manager of the Year - Atlantic Region, FedEx Ground Package System, Inc.,
Bethlehem, PA
• 2006, Best Pickup & Delivery Operation - Atlantic Region, FedEx Ground Package System, Inc.,
Bethlehem, PA
• 2006, Best Accident In-Frequency – Atlantic Region, FedEx Ground Package System, Inc., Bethlehem,
PA
• 2003, Pick-up & Delivery Service Manager of the Year – Atlantic Region, FedEx Ground Package
System, Inc., Bethlehem, PA
• 2003, Managing Director’s Recognition of Exemplary Service Award, FedEx Ground Package System,
Inc., Bethlehem, PA
• 2000, Special Forces Award, FedEx Ground Package System, Inc., Bethlehem, PA
• 1999, Special Forces Award, FedEx Ground Package System, Inc., Bethlehem, PA
• 1999, President’s Award Allentown Terminal, FedEx Ground Package System, Inc., Bethlehem, PA
KEY & TRANSFERABLE SKILL WORDS: Accounting, Administrator, arbitrator, AS400, Assessment,
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4. audits, bins, brain-storming, budget, compliance, consumer, contingency planning, contract / contractor,
Coordinator, deliverables, Department of Transportation (DOT), Director, discrepancies, documentation,
drivers, engineering, environment / recycling, Environmental footprint, equipment, evaluations, FedEx, full-
cycle recruiting, Handler, hubs, inbound / outbound, instructor, International Logistics, inventories,
investigate, landfill, Lean Six Sigma (LSS), Liaison, line-haul, loading/unloading, Logistics, Manage /
Supervise, Manpower Forecasting, Mentor, Operations, OSHA, overhead, packages, performance,
personnel, planning, policies, prevention, procedures, Quality Assurance (QA), Recyclable / recycled /
recycling, regulations, revenue, routes / routing, Safety, scheduling, Shipping, Subject Matter Expert (SME),
Supervisor, training, Transportation, trucks, vans, workflow
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