This resume is for Sachin Dhondiba Mandhare, who has over 15 years of experience in operations management. He is currently working as an Operations Manager at ICICI Securities in Nashik, where he handles operations, maintains processes and compliance, builds team relations, and handles customer issues. Previously he has worked in customer service and sales operations roles. He has a bachelor's degree in arts and a master's degree. He also completed a one year software engineering course in programming.
Handling team size of 40 members across India
Proficient in smooth processing of all back-end operations
Capable of gathering/ updating data to maintain departmental record and database
Managing the complete life cycle of the project starting from receiving the projects, sending them in workable to composition team, monitoring the execution and insuring that end product in delivered in a timely manner in highest quality
Planning the activity according to their timelines, ensure the systematic distribution of the work amongst the team, following up on the progress of the project and ensure over all co-ordination of the work with various team and departments
Resourceful at maintaining the relationship with clients to achieve the timelines and service norms by resolving their service related critical issues (Customer Relations)
Deft in handling overall functioning of processes and implementing process in line with the guidelines
Feasibility checks providing estimate with suggestions for projects in pipelines
Analyzing new projects received, understanding the client requirement
Inventory Audit
Preparing MIS Reports(Weekly, Fortnightly and Monthly) and sending concerned team within TAT
Preparing PPT presentation for various project point view
Preparing various cost analysis and suggesting the way for minimization
1. RESUME
Mr.Sachin Dhondiba Mandhare
Bldg No 11, Room no:-16
Snehabandhan Park, Sharanpur Road
Nashik, Maharashtra 422002
Cell No: 9922996413.
Email:sachinmandhare14@gmail.com
CAREER OBJECTIVE :-
To be in a goal oriented organization that would allow me to couple of my ambition and knowledge to a competitive advantage and
provides opportunity for growth of managerial skills and enhance my knowledge.
PROFESSIONAL EXPERIENCE :-
1) ICICI Securities, Indira Nagar Nashik (15'th Oct 2007 – Till Date)
Team :- Regional Operations
Designation :- Executive (Operations Manager)
Working as an Executive Operations with ICICI Securities, Nashik - A leading player in the Indian fixed income market and is
widely recognized for its innovative efforts that have contributed significantly to the development of Indian markets.
Job Responsibility :-
Handling Operations of Nashik - Maharashtra
Co-ordination between sales and operation
Implementation and suggestion for new process
Team building and role assigning for smooth functioning of process
Reporting to top management with regional affairs
Maintain TAT with process, audit and compliance check
Customer care escalation
Handling daily MIS
Monitoring of Daily Branch activities
Maintained good relation with Sales, Ops & Corporate Team
Handling internal & external FCRM cases
Updation of Daily and Monthly MIS
2) ICICI Securities, Mumbai. (May 2005 – Oct 2007)
Team :- Customer Service (Sales Operations)
Designation :- Consultant
Job Responsibility :-
Handling checker activity for Linking Bank & Demat account.
Handling back office process like - Manual updations and process related software
Activation & Deactivation of Customer's account in D2K & ICIS.
PAST EXPERIENACE :-
Worked as Consultant in Atul Road lines, Pen Raigarh (Jan 2002 – May2005)
Designation :- Consultant
Job Responsibility :-
Data analysis of Regional Basis.
Monitoring on daily Branch Activities
To make & check the Invoice Bill's & Delivery Order Sheets.
Keeping all the record of Debtor’s & Creditor's on daily Basis.
Sales Order & Delivery Records maintained on daily basis.
EDUCATION :-
MA from Shivaji University in APRIL 2005 with second class (48.38%)
BA from Shivaji University in MARCH 2003 with second class (50.00%)
2. Passed 12th
in Science from Maharashtra Board in MARCH 2000 with second class (45.33%)
Passed S.S.C. from Maharashtra Board in MARCH 1997 with second class (47.46%)
TECHNICAL PROFICIENCY :-
One Year Software Engineering Course completed in Programing from Aptech in 2000-2001.
Semester Year Grade Percentage Center
First semester (May2001) First class 68.00% APTECH
Second semester (June2002) First class 61.00% APTECH
MS-CIT (Oct 2002) Second class 48.00% APTECH
DETAILS OF TECHNICAL PROFICIENCY :-
Modules :- First semester
Website Design and Publishing with Front page 2000.
Database Design with MS-ACCESS 2000.
Programming in Logic Building with JAVA SCRIPT 2001.
Networking with JAVA SCRIPT 2001.
Advanced concepts of Information Technology.
Modules :- Second semester
Programming in Object Oriented Concepts and Java 2.0
Programming in Desktop Application with Visual Basic 6.0
Linux 2001.
PERSONAL INFORMATION :-
Sex : Male
Date of Birth : 14-09-1981.
Nationality : Indian
Marital Status : Married.
Languages Known : English,Hindi,Marathi
HOBBIES :- :Reading,Listening Music,To get something new.
STRENGTHS :-
Positive Attitude.
Quick Learner
Team Worker.
WEAKNESSES:-
Punctuality
Over commitment to work
Date :- Yours Faithfully,
Place :- Nashik. Sachin D Mandhare.