These past few years have accelerated changes and disrupted how companies lead, enable, empower, and engage around communications. Leaders in communications and human resources are all tackling new challenges in connecting with employees and may be overwhelmed with increased communication volume, velocity, and variety. To help combat this challenge, rapid innovations in automation and artificial intelligence technology have created new tools for communicators to use and master, but becoming an early adopter of emerging tech is not without its risks. Join Richard Harbridge, a Microsoft MVP and leading industry expert on employee experience, as he shares insights on the implications of OpenAI for communications strategies, the tech innovations to prepare for today, and how ChatGPT is already changing the playing field forever. * This session description was not written by ChatGPT.

1. Smarter, Not
Harder: How AI
Is Changing
Communication
Wed., Apr. 26, 2023 9:50 AM (CST)
#RaganEvents

2. My Twitter is @RHarbridge, I’m super friendly & proud to work at @2toLead.
Richard Harbridge
2toLead Chief
Technology Officer &
Microsoft MVP
Speaker & Author
Super Friendly

3. Navigating this major change
AI & Communications

4. Many technologies revolutionize how we do business, but most don’t hold a candle to this one.
This Led To:
The Spread Of
Societal Literacy
This Led To:
The Spread Of
Systematic
Management
This Led To:
The Spread Of
Information
Management
This Led To:
The Removal Of
Communication
Barriers
This Led To:
The Removal Of
Presence & Access
Barriers
New Work:
Printing
New Work:
Standard Docs
New Work:
eDocs
New Work:
Websites
New Work:
Apps

5. Many technologies revolutionize how we do business, but most don’t hold a candle to this one.
This Led To:
The Spread Of
Societal Literacy
This Led To:
The Spread Of
Systematic
Management
This Led To:
The Spread Of
Information
Management
This Led To:
The Removal Of
Communication
Barriers
This Led To:
The Removal Of Skill
Barriers & Spread
Of Hyper-
Personalization?
New Work:
Printing
New Work:
Standard Docs
New Work:
eDocs
New Work:
Websites
New Work:
Perspective?
New Work:
Apps
This Led To:
The Removal Of
Presence & Access
Barriers

6. You will love the way we work. Together.
People who know how to use AI effectively are going to take your job.

7. You will love the way we work. Together.
Not against each other, not instead of each other, but together.

8. You will love the way we work. Together.
For every one automation opportunity inside an organization there are 10+ more AI collaboration
opportunities. Collaboration with AI can be hard, but with the help of others it can be easier.
:

9. AI is changing communications, but if
we embrace it sooner, and focus on
collaborating with AI we will be better
off and so will our organizations.

10. Working with AI today
AI & Communications

11. Whether you use GPT or other industry tools, or whether you embrace copilot soon; the reality is
that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions

12. Whether you use GPT or other industry tools, or whether you embrace copilot soon; the reality is
that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions
Testing & psychographic profiles, connecting messaging, amplification opportunities, etc.

13. When combined together humans and I can lead to not just faster and more skilled
generation of communication through collaboration with AI, but better quality results.

14. We accelerate our start, and we get integrated assistance on how to drive from good past great.

15. Whether you use GPT or other industry tools, or whether you embrace copilot soon; the reality is
that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
News TL;DR, simplification like ELI5, news digests (summarize multiple news articles), etc.
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions

16. While waiting for Microsoft copilot organizations can take advantage of these technologies today
using custom header controls and more in SharePoint with some simple code.
sp-dev-fx-webparts/samples/react-openai-summarise-
page-content at main · pnp/sp-dev-fx-webparts · GitHub

17. Whether you use GPT or other industry tools, or whether you embrace copilot soon; the reality is
that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
Research Assistant
Extensive data collection & analysis, identify relevant sources, etc.
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions

18. You will love the way we work. Together.
It can start from a simple place of catching up or aggregating the information you need as an
employee or as a communicator.

19. You will love the way we work. Together.
It can start from a simple place of catching up or aggregating the information you need as an
employee or as a communicator.

20. For every suggestion or recommendation, and every insight it enables for us we can
explore to see what sources, references, citations and processes were used to get there.

21. Whether you use GPT or other industry tools, or whether you embrace copilot soon; the reality is
that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Highlights, topics, insight, processing & more from videos, transcripts, etc.
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions

22. It can be used before, during and after to improve how we communicate. Providing us insights,
skills and the ability to listen, react and understand better as employees or communicators.

23. Whether you use GPT or other industry tools, or whether you embrace copilot soon; the reality is
that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Getting a sense of how people feel, acting as an agent for feedback & insight, etc.
Writing Support
Writing Suggestions

24. You will love the way we work. Together.
It can be used before, during and after to improve how we communicate. Providing us insights,
skills and the ability to listen, react and understand better as employees or communicators.

25. Whether you use GPT or other industry tools, or whether you embrace copilot soon; the reality is
that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Rewrite, optimization, suit channels, audiences, personalization etc.
Writing Suggestions

26. The collaboration takes place throughout the content lifecycle and each human will
leverage it in different ways to improve and build off one another's results.

27. Whether you use GPT or other industry tools, or whether you embrace copilot soon; the reality is
that these tools can have an immediate and notable impact and are in use by many.
Writing Suggestions
Recommended topics, starter content, best practices adaptation, etc.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support

28. AI can improve every part of the leader
and employee communications
experience, but it’s easier to start with
your own personal productivity.

29. Considerations for tomorrow
AI & Communications

30. You will love the way we work. Together.

31. You will love the way we work. Together.
The benefits are clear, and the data shows that is almost always the driver for communications.

32. With Viva Engage you can help inspire and aid leaders to connect with their employees more
effectively through assistive prompts, inclusive communications, and valuable insights.

33. With Viva Engage you can help inspire and aid leaders to connect with their employees more
effectively through assistive prompts, inclusive communications, and valuable insights.

34. With Viva Engage you can help inspire and aid leaders to connect with their employees more
effectively through assistive prompts, inclusive communications, and valuable insights.

35. With Viva Engage you can help inspire and aid leaders to connect with their employees more
effectively through assistive prompts, inclusive communications, and valuable insights.

36. With Viva Engage you can help inspire and aid leaders to connect with their employees more
effectively through assistive prompts, inclusive communications, and valuable insights.

37. You will love the way we work. Together.
The reality is we value both of them, and many people struggle to communicate and this helps.

38. You will love the way we work. Together.
By leveraging your data we improve the quality of the prompt, and the quality of the response
while doing responsible AI checks, security, compliance, privacy review and command generation.

39. AI enables entirely new ways to scale
and support employee communications,
but, at the core, the intent around AI
communication is the same.

40. Let’s connect and find ways to do more and work together.
Message me on LinkedIn or email Richard@2toLead.com
200+ Awesome Presentations at:
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
Super Friendly
Thank You
Slideshare.Net/RHarbridge
800+ Pages of Whitepapers at: 2toLead.com/Resources
Elsewhere…
M365Resources.com
M365Ideas.com
M365Sprawl.com
M365Intranets.com
M365Metrics.com
SharePointMigrations.com

41. M365Intranets.com
M365Sprawl.com
M365Campaigns.com
Explore 800+ Pages of
Free Expert Guidance…
M365Metrics.com
M365Resources.com
SharePointMigrations.com

42. You will love the way we work. Together. ™
Download our free
80+ page whitepaper
Transform your Employee Experience
at every stage with Microsoft 365
and Microsoft Viva!
Download Today

43. Thank you!

44. Additional Bonus Slides
AI & Employee Experience

45. You will love the way we work. Together.
The stakes in early days with AI are lower. So it’s important to embrace and learn sooner.
Image Source: Thomas Friedman, 2017

46. You will love the way we work. Together.
Not against each other, not instead of each other, but together.

47. You will love the way we work. Together.
In the past technology changed and we adapted it to the changes our business needed.
Today technology changes and we must adopt it’s changes to meet our business needs.
Traditional
Business
(Targeted
Application)
Modern Cloud
Business
(Transformers
Like GPT4)
AI Supported
Business
(+Your Data &
Digital Behavior)
AI Integrated
Business
(General AI
Someday?)
AI Driven
Businesses
Content Creation
Idea Generation
Message Optimization
Translation
Transcription
Design
Coding
You Manage AI Manages

48. You will love the way we work. Together.
It is imperative that AI be led and owned by the business. It is too important to be left in
the hands of technologists alone. This is not a linear technology.

49. You will love the way we work. Together.
It is unbelievable how much AI is transforming WEEKLY, not monthly or yearly how we
work and communicate. Leaders and organizations are adapting as quickly as they can.
Future Tools - Find The Exact AI Tool For Your Needs

50. You will love the way we work. Together.
Some sources estimate GPT4 to have over 100 trillion parameters.

51. You will love the way we work. Together.
Some sources estimate GPT4 to have over 100 trillion parameters.

52. You will love the way we work. Together.
The key is that AI needs to be accessible to more people, not less.

53. You will love the way we work. Together.
Many technologies revolutionize how we do business, but most don’t hold a candle to this one.
New Work (Apps)
New Work (Sites)
New Work (eDocs)
New Work (Standard Docs)
New Work (Printing)
Led To The
Spread Of
Societal Literacy
Led To The Spread
Of Systematic
Management
Led To The Spread
Of Information
Management
Led To The Removal
Of Communication
Barriers
Led To The Removal Of
Presence & Access
Barriers
Churches & Governments 
Exploitation Of Workers 
Toxic Ink 
Can Reduce Jobs 
Not As Accessible 
Slower Than Handwriting 
Noisy 
Can Reduce Jobs 
Carpal Tunnel/Eye Strain 
Too Much Multitasking 
New Crimes & Viruses 
Can Reduce Jobs 
Potential Loss Of Privacy 
Trolls, Bullying & Crime 
Spam, Addiction & Time Wasting 
Risk Of Social Isolation 
Can Reduce Jobs 
More Loss Of Privacy? 
Harder To Disconnect? 
Reduced Self Regulation 
More Risk Of Social Isolation 
Can Reduce Jobs 

54. You will love the way we work. Together.
Many technologies revolutionize how we do business, but most don’t hold a candle to this one.
New Work (Perspective?)
Led To The Removal
Of Skill Barriers &
Spread Of Hyper
Personalization?
Led To The Removal
Of Presence & Access
Barriers
What Was Privacy Again? 
What Is True & False? 
How Do We Regulate This? 
Super Risk Of Social Isolation 
Can Reduce Jobs 

55. You will love the way we work. Together.
People recognize today that we have succeeded with Narrow AI and are working towards
General AI and perhaps someday Super AI. Today we work to advance from mimic to manifest
and someday to mindful.
Mimic
Manifest
Mindful

56. You will love the way we work. Together.
It is so tempting to anthropomorphize. Deep in our biology we are programmed to respond to
someone talking to us, we think that this is an entity or sentient being that has a will. But it doesn’t.

57. You will love the way we work. Together.
How do we understand this thing?
EXCEPT: Researchers have found that neural networks and AI understand language just like
we do. But the underlying correlations are still pretty weak.
EXCEPT: Memory helps offset this limitation as does possessing a ‘type of’ theory of mind
which we are already seeing early academic and research proofs of today.

58. You will love the way we work. Together.
Humans are trained on data, just like AI. Computing power uses binary, but computing
intelligence and artificial intelligence is non binary.
False Binaries
Male or Female
Masculine or Feminine
Straight or Gay
Black or White
Left or Right
Us or Them
Human or Non-Human

59. You will love the way we work. Together.
This is often a misunderstanding on the applicability and available usage of AI…

60. You will love the way we work. Together.
The reality is this is going to continue decreasing at a significant rate. Since GPT4 release the
number of new papers/patterns established that take an already much more reliable tool (vs 3.5).

61. You will love the way we work. Together.
The reality is this is going to continue decreasing at a significant rate. Since GPT4 release the
number of new papers/patterns established that take an already much more reliable tool (vs 3.5).

62. You will love the way we work. Together.
The reality is this is going to continue decreasing at a significant rate. Since GPT4 release the
number of new papers/patterns established that take an already much more reliable tool (vs 3.5).
[2303.11366] Reflexion: an autonomous agent with dynamic memory and self-reflection (arxiv.org)