The document introduces SmartApps, a company that provides Software as a Service hosting and support for various Oracle products. Key services include remote monitoring, DBA services, helpdesk support, and consulting. The SmartApps datacenter is located in the Netherlands and hosts Oracle applications on UNIX/Linux servers with centralized NetApp storage and backup facilities. SmartApps also offers preconfigured business process flows called SmartFlows that are based on Oracle's Accelerate methodology and can accelerate Oracle E-Business Suite implementations.

1. SmartApps* Introduction

2. SmartApps* Introduction Implementation Hosting (SaaS) Remote monitoring & services Remote DBA services 24*7 Helpdesk services Technical & functional consulting

3. SmartApps* Introduction Oracle E-business suite Oracle Collaboration Suite Oracle Application Server Oracle Business Intelligence Oracle OBIEE

4. SmartApps* Datacenter Facilities UNIX / Linux Windows Server Virtualization Grid & cluster computing Centralized NetApp storage Centralized backup Failover facilities

5. SmartApps* Datacenter Facilities (inter)national encrypted networks VPN services 24*7 network monitoring Customer specific networking

6. SmartApps* Datacenter Facilities Oracle E-business suite Oracle collaboration suite Oracle e-mail centre Oracle application server Oracle OBIEE High traffic websites

7. SmartApps* Datacenter Facilities

8. SmartApps* & SmartFlows Accelerating Oracle E-Business Suite Implementations

9. SmartApps* & SmartFlows AIM for Business Flows Implementation Approach Production Maintain System Propose Future Direction Elaboration Determine Exception Dispositions Update Flows Update Procedures Update Setups Update Test Script Prepare CRP 2.0 Environment Conduct CRP 2.0 Identify Exceptions Design Extensions Prepare Custom Test Scripts Transition Prepare Production Environment Convert and Verify Data Begin Production Perform Acceptance Test Determine Exception Dispositions Update Flows Update Procedures Update Setups Update Test Script Prepare CRP 3.0 Environment Conduct CRP 3.0 Identify Exceptions Build Create and Test Custom Extensions Perform Systems Integration Test Definition Project Planning Conduct CRP 1.2 (Mapping) Identify Exceptions Conduct Business Architecture Workshops

10. SmartApps* & SmartFlows

11. SmartApps* & SmartFlows

12. SmartApps* & SmartFlows

13. SmartApps* & SmartFlows SmartFlows, predefined and tested flows Master environment with all settings/parameters SmartFlows are “Oracle Accelerate” methodology SmartFlows are prefabricated best practice business processes for vertical industries NO customizations used > future proof SmartApps offers Software As A Service SmartApps runs Datacenter in the Netherlands

14. SmartApps* & SmartFlows

15. SmartApps* & SmartFlows

16. SmartApps* & SmartFlows Oracle products are available in: American English, Dutch, Icelandic, Polish, Spanish, Arabic, Finnish, Italian, Portuguese, Swedish, Brazilian Portuguese, French, Japanese, Romanian, Traditional Chinese, Canadian French, German, Korean, Russian, Thai, Croatian, Greek, Latin American Spanish, Simplified Chinese, Turkish, Czech, Hebrew, Lithuanian, Slovak, Vietnamese, Danish, Hungarian, Norwegian, Slovenian… and more.