This document discusses the emergence of smart solutions and connected devices. It predicts that by 2020 there will be over 1 trillion connected devices globally. It also discusses how mobility will be a primary driver of ecommerce and eservices by 2015. Finally, it proposes a three step process for developing smart eservices: innovating through due diligence and strategy, developing solutions through management, alliances and pilots, and delivering through market launch and acceleration.

1. Smart Solutions Introduction - Are we ready for the Game Changers?
Created and Developed by Tiruchinapalli M. Maheshwar
Date: March 10, 2010 (Revised Version August 03, 2010)
Confidential and Restricted Presentation

2. About Smart Solutions
Mobility and Connected Devices
Quad Play versus Multi Play
Smart Solutions Framework
Smart Solutions Introduction
About eGovernance Services
Business Drivers – Social, Economic and Market
Strategic Analysis
Market Potential (Emerging Markets)
Revenue Streams
Strategic Execution Overview
Smart eGovernance Solutions
Strategic Execution Plan
Solutions Management
Cloud Computing
Collaborate and Accelerate
Realize Profitable Revenues
Collaborate and Accelerate
The enclosed presentation is developed in three (3) parts......
Business and Market Development Strategy for Smart Solutions
Note Part 2 – Presentation will focus on eGovernance Services only Confidential & Restricted Page 2 of 12
IndustrySolutions(G2000)
SmallMediumBusinesses

3. Rapid Emergence of Global Mobility and Connected Devices
1. We will see rapid emergence
of smart connected devices1
from 2011.
2. Emergence of smart
connected devices will
reshape delivery of eServices
(B2B, B2C, C2C, B2G, G2B,
G2G, G2C, E2E, etc) from
2013 (Probability of 0.7).
3. We will have more than One
(1) Trillion connected devices
on the global Telecom
network by 2020 (Probability
of 0.75).
Smart Connected Devices
1. Today we have more than
Five (5) Billion cell phones
on the global telecom
infrastructure.
2. Around 2015, we will have
more than Seven (7)
Billion mobile phones
(Probability of 0.8).
3. Mobility will be the
primary driver of
eCommerce and eServices
by 2015 (Probability of
0.75).
Mobility
1 Smart Connected Devices will include cell phones, PCs, servers, gaming devices, TV, AMR, surveillance, CCTV, white appliances, etc.
Page 3 of 12 Confidential & Restricted

4. t
Smart Phones
and Smart
Connected
Devices
Consultants and
Systems
Integrators
Network
Equipment
Providers
Application and
Software
Providers
Content and
Digital Solutions
Communications
Services Providers
Top-10 drivers for rapid emergence of Smart Solutions
Availability of Smart Phones and Smart Connected Devices
Wireless Developments – 3G, 4G, M2M, and Femto cells
Adoption of Cloud Based Solutions – SaaS, PaaS, IaaS, ….others
Economic recession forcing new ways of doing business
Rapid Growth and Economic Development in Emerging Markets
Consumer demand for Smart Applications and eServices✓
✓
✓
✓
✓
✓
✓
1
2
3
4
5
6
7
8
9
10
Simplifying customer interactions – New Self Services Solutions
Governments and international agencies driving eGovernance
Reach and access to global talent and resources
✓
✓
✓
“Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to
go in the right direction and they, along with everyone else, sacrifice to get there.” – John Kotter
Rapid Emergence of Smart Communities and Smart Homes
Confidential & Restricted Page 4 of 12

5. Smart Grids
Smart HomesSmart Connected Cities
Smart Solutions
Smart Solutions…..creating next generation eServices
Smart Government (eGovernance)
Confidential & Restricted Page 5 of 12

6. Mobility
Data Video
Voice
Quad-Play is driving Smart Solutions
Smart Phones
Smart Connected Devices
Cloud Computing (Saas, PaaS & IaaS)
Internet Applications
Digital Solutions
Television
Power-line Communications
Confidential & Restricted Page 6 of 12

7. Quad-Play – convergence of
voice, data and video services on
Mobility & Connected Devices.
Personalized applications.
Smart Connected Communities –
Convergence of Collaborative Digital
Applications on Intelligent Devices at Home,
Enterprise, City, Utility Grids, and eGovernance
evolving towards Hyper-Personalization.
Unified Communications –
convergence of voice, data and
video (Triple Play).
Multi-play applications .......from 2015 will accelerate Smart Solutions
Triple Play
Quad Play
Multi Play
2009
2011
>2015
Confidential & Restricted Page 7 of 12

8. Timeline
Birth & Death Certificates
Voter Registration
Emergency Management
Universal Identificatiion
An evolutionary mapping of Smart Solutions ~ eServices
Smart
eGovernance
Smart
Communities
Smart
Homes
Smart
Grids
~~
2013
2010
2015
ePassports
eLicenses
eAutomobiles Tags
eCommodity Trading
eEducation Reform
eLand Reform
Advanced Self Services
Unified Parking & Tolls
Events & Entertainments
Location Based Services
Telematics
Smart City Services
Smart Self Services
Smart Utility Services
Unified Billing
Collaborative Interactions
Unified Emergency Mgmt.
Smart Telematics
Advanced Security Mgmt.
Converged Communications
Personalization
mPay (Mobility Pay)
Basic M2M services
Automated Meter Reading
Energy Efficiency
Load Management
Smart Appliances
Smart Vehicle Mgmt
Supplier Transactions
Carbon Management
2017
Smart Metering
Dynamic Energy Mgmt.
Interactive Displays Devices
Smart Communicaitons
Smart Gaming
Advanced Personalization
Advanced Telemedicine
Smart Banking
Advanced M2M
Integrated Smart Homes
Smart Learning
Smart Work
Smart Hyper-Personalization
Smart Multimedia Apps.
Smart Telemedicine
Smart Life Services
Smart Shopping
Smart Emergency Mgmt.
Smart Digital Pay
Smart M2M
Smart eGovernance
eJudiciary
Smart Digital Pay
eJudicial Reform
Confidential & Restricted Page 8 of 12Note: Final Draft – Work in Progress

9. Consumer eServices
Unified Communications
Collaboration
Location Based Services
Gaming
Security
Banking
Travel
Bill Payments
Business eServices
Unified Communications
Collaboration
Business Management Tools
Business Research
Corporate Travel Management
Employee Development Programs
Employee Benefit Programs
Industy Applications & Services
Government eServices
Information Portals
Emergency Management Svcs.
eEducation
eHeallthcare
eLand Reform
eMunicipality/City Services
Bill Payments
Smart eGovernance Services
Smart Connected Devices will reshape....delivery of eServices
2B – Presentation (Attached)2C – Presentation (In Works)
2A – Presentation (In Works)
....Mobilitywill be at the epicenter of the eservices transformation.
Confidential & Restricted Page 9 of 12
IndustrySolutions(G2000)
SmallMediumBusinesses
SmartCities
SmartHoems

10. Smart eServices
INNOVATE
Due Diligence
Business Strategy
Risk Assessment
eServices Architecture
Business Case Approval
DEVELOP
Solutions Management
Alliances & Partnerships
Pilot
eService Readiness
Market Readiness
DELIVER
Market
Launch
Acquire & Deploy
Iterate
Accelerate
Smart Solutions
and eServices
Solutions Managment - 3 Step Process
Confidential & Restricted Page 10 of 12
....Emerging markets will lead the eServices market disruption.

11. Are we ready for the Game Changers?
Confidential & Restricted Page 11 of 12

12. About Smart Solutions
Mobility and Connected Devices
Quad Play versus Multi Play
Smart Solutions Framework
Smart Solutions Introduction
About eGovernance Services
Business Drivers – Social, Economic and Market
Strategic Analysis
Market Potential (Emerging Markets)
Revenue Streams
Strategic Execution Overview
Smart eGovernance Solutions
Collaborate and Accelerate
Are we ready for the Game Changers?
Confidential & Restricted Page 12 of 12Note: Comprehensive Strategic Program Binder will be shipped via courier.
Strategic Execution Plan
Solutions Management
Cloud Computing
Collaborate and Accelerate
Realize Profitable Revenues
IndustrySolutions(G2000)
SmallMediumBusinesses