Bruce Duyshart presented on smart buildings and whether they represent the new normal. Smart buildings integrate technology and processes to create safer, more comfortable and productive spaces for occupants over the building's lifecycle. Drivers like the internet of things, big data and analytics, and user experience design are enabling more buildings to become smart. Smart technologies and processes can help reduce costs, improve sustainability, safety and security, and enhance user experiences for a variety of stakeholders. While still growing, smart buildings are rising across many sectors and may indeed represent the new normal for commercial real estate and other building types in the future.