Introduction
Communication is afundamental part of our lives,
whether in personal interactions or professional
settings.
But what does that mean in the workplace?
How can understanding communication styles
enhance our ability to connect, inspire, and lead?
Part 1 -AWARENESS
Part 2 - ACCEPTANCE
Part 3 - ADAPT AND APPLY
5.
PART 1: Awareness
•TheGolden Rule vs. the Platinum Rule
•What do people differences effect on relationships?
•Why do people act the way they do?
•Introducing the 4 different behavioral styles – COLORS
•Test: What is my Color?
6.
THE GOLDEN RULEVS. THE PLATINUM RULE
Treat people the
way YOU want to
be treated!
Treat people the
way THEY want
to be treated!
What do peopledifferences effect on relationships
and selling?
• As humans, we tend to think that our behavior and actions are
the universally accepted rule of behavior. When someone
differs from our way of thinking, we often have a negative view
of them.
• In fact, 75% of people differ from our personality. Not
necessarily worse nor better, only different!
• Therefore, people differences can lead to misunderstandings
and even problems…
9.
Think differently
Decide differently
Usetime differently
React differently Deal with different views differently
01
02
03
04 08
Not necessarily worse nor better, only different!
THEY…
Communicate differently
Manage pressure differently
Handle their emotions differently
05
06
07
10.
People differences leadto people problems
Self-talk!
Think
always: “How
I am going to
reply?”
Annoy each other
unintentionally
Miscommunicate
more often
Are less likely to be
persuasive with one
another
Have harder
time
establishing
rapport
11.
That's why beingable to
understand and communicate
with different personality types
is
key to successful communication
both in and outside of the workplace.
PART 2: Acceptance
•Acceptingand understanding the people's color instead of judging
•The detailed characteristics of the Red person
•The detailed characteristics of the Blue person
•The detailed characteristics of the Yellow person
•The detailed characteristics of the Green person
•Diagnosing the colors of the people we work with
•Activity: Guess what Color?
•What are the strengths and weaknesses of the red, blue, green and yellow
17.
BLUE is associatedwith introversion and introspection.
People who favour blue tendencies are often analytical,
data-driven, and like to think carefully before they speak.
GREEN is associated with a high level of empathy and
awareness of others. Green-leaning people are generally
steady and reliable and like to practice inclusivity.
RED is associated with being brief and vocal. People who
tend toward red often like to make quick decisions and
aren’t afraid to exert their influence or step up as leaders.
YELLOW is associated with high energy and extroversion.
Those who lean toward yellow are often highly social, enjoy
brain storming sessions, and are generally not afraid to
share their ideas.
BLUE
GREEN
RED
YELLOW
18.
The precise, written-communicatingintrovert.
The team-based, understanding individual
introvert.
The energetic, action-oriented extrovert.
The human-oriented, friendly extrovert.
COOL
BLUE
EARTH
GREEN
FIERY RED
SUNSHINE
YELLOW
In a nutshell
19.
OBJECTIVE – GREATESTMOTIVE – GREATEST FEAR
OBJECTIVE GREATEST MOTIVE GREATEST FEAR
BLUE Accuracy Quality Criticism
GREEN Stability/Security Cooperation Change
RED Achieving results Challenges Loss of control
YELLOW Being Special Appreciation
Rejection from
others
Their favourite TVprograms
• Discovery
• Friends
• Action, thriller
• Comedy
Their favourite hobbies
• Mind games, Sudoku
• Shopping, Selfie
• Tennis, travelling
• Picnic, family quality time
23.
Their favourite TVprograms
• Discovery
• Friends
• Action, thriller
• Comedy
Their favourite songs
• Did it my way
• Classical songs
• Move it Move it
• Please forgive me / romantic songs
Their favourite hobbies
• Mind games, Sudoku
• Picnic, family quality time
• Tennis, travelling
• Shopping, Selfie
24.
Their favourite TVprograms
• Discovery
• Friends
• Action, thriller
• Comedy
Their favourite songs
• Classical songs
• Please forgive me / romantic songs
• Did it my way
• Move it Move it
Their favourite hobbies
• Mind games, Sudoku
• Picnic, family quality time
• Tennis, travelling
• Shopping, Selfie
Their favourite readings
• Financial books
• Romantic novels
• Forbes 400
• Mondanité
25.
Their favourite TVprograms
• Discovery
• Friends
• Action, thriller
• Comedy
Their favourite songs
• Classical songs
• Please forgive me / romantic songs
• Did it my way
• Move it Move it
Their favourite hobbies
• Mind games, Sudoku
• Picnic, family quality time
• Tennis, travelling
• Shopping, Selfie
Their favourite readings
• Financial books
• Romantic novels
• Forbes 400
• Mondanité
26.
Organized
Reliable
Details oriented
Friendly
Supportive
Good listener
Peopleoriented
What are the strengths and weaknesses of the
blue, green, red and yellow
STRENGTHS WEAKNESSES
Not relationship oriented
Analysis paralysis
To be more fun
Too perfectionist
Thinks a lot about others’ consideration
Lacks courage
Not a decision maker
Decision maker
Results
Change & Challenge
Fast
More nice
More empathetic
Positive vibes
Energetic
Creative
Doesn’t analyze a lot
Forgets
No focus
27.
PART 3: Adaptand Apply
Communicating with the 4 different types of people differently
How to deal with the red, blue, green and yellow
28.
Don’t askhim personal
questions
Talk clearly and formally
Give him facts and
proofs
Be punctual
Don’t flatter him
Be organized and clean
Answer all his questions
patiently in details
Give him time to decide
Talk to him quietly and
gently
Be compassionate with
him
Ask him about his family
Show him that you really
care
Explain to him to feel
secured
Don’t rush him
Let him feel at home
Give him options, let him
decide
Be fast
Stick to work without
wasting time
Don’t argue
Be logical with your
ideas
Give him power
Show him results
Give direct and brief
questions and answers
Focus on what he wants
Don’t talk to him in details
Let him talk
Acknowledge him
Talk about him
Show him that he’s special
Focus on his dreams and
ideas
Laugh with him
Be enthusiastic
How to deal with the BLUE, GREEN, RED and YELLOW
colleague or customer?