CompTIA: Enterprise Mobility Study for UK Companies
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The corporate embrace of mobile technologies continues, but new research released by CompTIA, the ICT Industry Association, suggests many companies have yet to implement new policies and processes to tap into mobility’s full potential. The new mobility study is the latest example of quality content available at no cost to CompTIA registered users through the association’s new Open Access Model. Each year CompTIA conducts more than 25 independent, vendor-neutral research studies. This research covers a range of topics, from technology adoption and business attitudes to IT channel trends and workforce issues. More than 100 reports, whitepapers and briefs are available at no cost to CompTIA registered users.
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CompTIA: Enterprise Mobility Study for UK Companies
- 1. CompTIA Study Reveals Mobility Push Continues, but New Challenges Lie Ahead for Many U.K. Companies June 2014 Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org
- 2. Typical Workforce Composition 63% 25% 11% Full Time at Home Full Time at Office Location Split Time between Office/Home 40% 36% 21% Zero Travel Travel up to 50% Travel more than 50% Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 250 UK end users
- 3. Benefits of Mobility 22% 30% 40% 43% 43% 50% 53% 61% Opportunity to reach new market segments New capabilities for certain job roles Higher job satisfaction Improved ability to collaborate Improved ability to engage with customers Ability to reach employees at any time Higher productivity Keeping employees connected Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 250 UK end users
- 4. Challenges in Adopting Mobility 15% 20% 23% 26% 27% 31% 40% 44% Finding mobile application developers Maintaining mobile & Internet offerings Users not familiar with company policy Determining cost/ROI of mobile solutions Optimizing business applications Mobility skill level of IT staff Making systems accessible securely Mobility skill level of general staff Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 250 UK end users
- 5. Device Deployment Small Firms < 100 employees Medium-Sized Firms 100-499 employees Large Firms 500+ employees 59% 37% 4% 55% 39% 5% 46% 49% 5% No BYOD Partial BYOD Full BYOD Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 110 small UK end users/76 medium UK end users/65 large UK end users
- 6. Financial Impact of Mobility 4% 4% 17% 64% 12% 2% 2% 28% 58% 11% Significant cost savings Moderate cost savings Cost neutral Moderate investment Significant investment Companies with at least some BYOD Companies with No BYOD Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 113 UK end users with BYOD/137 UK end users without BYOD
- 7. Amount of Workflow Change as a Result of Mobility 5% 38% 38% 13% 6% Significant Change No Change Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 250 UK end users
- 8. Steps Towards Integration 47% 43% 34% 32% 31% 30% 33% 16% 32% 25% 31% 27% IT team assists with configuring devices Move applications to cloud systems Implement/explore virtual desktops Build custom mobile applications Device usage information provided to users Move to applications with mobile apps Heavy/Moderate integration Minor/No integration Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 250 UK end users
- 9. Slow Progress in Policy Creation 28% 31% 24% 16% 2% Currently have a formal policy Currently building a policy Only share best practices No set policy or practices Don't know status of policy Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 250 UK end users
- 10. 58% 38% 52% 41% 40% 24% 42% 10% 21% 7% 12% 10% 30% 20% 27% 26% 29% 34% 37% 25% 25% 2% 6% 7% 4% 5% 12% 7% Connecting to corporate email Accessing private corporate data Accessing public corporate information Internal video calls External video calls Using personal file-sharing app Storing corporate data on device Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 113 UK end users with some form of BYOD Addressed in policy No policy statement Allowed Prohibited Acceptable Unacceptable
- 11. Many Mobile Security Issues to Solve 44% 31% 28% 21% 19% 43% 48% 51% 48% 44% Technologies need to be improved Poor security implementation by users Control security from a central location Tight security impacts usability Security is lower priority than mobility Major issue Minor issue Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 250 UK end users
- 12. Different Challenges for Different Companies Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 250 UK end users Medium-Sized Firms Enterprise 1. Remote support 2. Multiple OS support 3. Integrating devices 1. Multiple OS support 2. Enforcing policy 3. Integrating devices Small Business 1. Integrating devices 2. Balancing needs 3. Pace of innovation 19% 30% 35% 36% 39% 40% 46% Managing suggestions from end users Rapid pace of innovation in mobility Balancing the needs of end users and IT Enforcing mobility policy among end users Supporting multiple mobile OS Supporting devices remotely Integrating mobile devices
- 13. Types of Training Provided to General Staff 25% 37% 23% 15% 28%29% 59% 25% 21% 9% 30% 48% 41% 30% 13% One-time sessions Ongoing training sessions Online training modules Pointer to written policy No official training Small Medium Large Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study Base: 250 UK end users
- 14. About This Research Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 IT industry executives CompTIA is a member of the Marketing Research Association and abides by its guidelines for survey best practices and research ethics. CompTIA is responsible for all content contained in this report. This study and all CompTIA research is one way in which the association re- invests resources in the IT channel. As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT channel organizations grow through education, certification, advocacy and philanthropy. The full report is available at no cost to CompTIA members to help them develop and hone their business plans. Visit www.comptia.org or contact research@comptia.org for more information.
Editor's Notes
- In building a mobile strategy, most companies have the workforce as a primary focal point. Mobile solutions may have started with the most mobile employees, but the approach will change as mobility is extended to the entire population.
- While most mobility discussions are focused on internal operations, companies are also finding that there are external benefits. Improved customer relations are a major benefit, and the opportunity to reach new market segments will grow in importance as companies become even more mobile-savvy.
- Surprisingly, the skill level of general staff is the top challenge in adopting mobility. Although employees are using devices that they are familiar with from their personal life, enterprise use requires more knowledge of different aspects.
- 55% of business use some form of BYOD. Most of these still provide some devices and may follow a Corporately Owned, Personally Enabled (COPE) model. Among all companies that provide devices, 76% provide smartphones and 61% provide tablets, showing that three devices per employee is becoming the norm.
- Adoption of mobility typically requires a decent amount of investment. Obviously, those companies providing mobile devices need to procure those. However, there are also investments required in areas such as networking and security, regardless of the approach to device provisioning.
- As companies stabilize their device strategies, they should turn their attention to workflow changes. New mobile technology allows for more streamlining and automation of processes.
- There are many options available as companies work to build more integration of mobile technology and existing business systems. Many of these require deeper architectural changes beyond the simple addition of mobile devices as an option.
- Building policy is an important step that allows a business to survey all internal areas to understand business needs and discuss potential issues.
- The viewpoints on various activities that can occur on mobile devices highlights the need for policy. Especially in an area such as data management, there are activities that a company deems unacceptable, but there is no policy in place to inform employees.
- When implementing and supporting mobility, security is a major hurdle. Companies must investigate new technology for security as well as new technology for management, and they must also consider the educational needs of their workforce.
- Beyond security, companies face a range of challenges in implementing mobility. These challenges are different depending on company size, as resource constraints and problem scope both change.
- In addressing the #1 concern of general workforce skill level, business should explore new models for education. As with other technology topics, ongoing education that is applicable to job role and can be measured is becoming a best practice.