This document discusses integrating Skype with Salesforce using the Skype CTI Connector 2.0. It lists prerequisites including having a Salesforce account with Unlimited, Enterprise, Professional, or Developer edition, installing Skype for Salesforce on a Microsoft Windows server with Internet Explorer 6 or higher, and installing Skype version 3.0 or higher on Windows. It also describes downloading and installing the Skype Adapter for Salesforce and creating a Skype account by registering from within the Skype program.

1. Skype Integration
with Salesforce
Using Skype CTI
Connector 2.0
David Noble
dnoble@exist.com

2. Prerequisites
Salesforce account
Unlimited, Enterprise, Professional, or Developer
Skype for Salesforce on server
http://www.pamconsult.com/sfdc/download.html
Microsoft Windows XP or Vista
With Internet Explorer 6 or higher

3. Install Skype Version 3.0 or higher
(tough luck for Mac or Linux)
Either http://skype.com/download/skype/windows/
or http://skype.com/download/skype/windows/business/

4. Install Skype Adapter for Salesforce*
http://www.pamconsult.com/downstat/download.php?id=Skype4Salesforce
* Requires Microsoft Windows 2000, XP or Vista
and Microsoft Internet Explorer 6 or higher