Skipsea Sands Support Visit 2009

2009 Sports & Leisure Support Visit
Park: Skipsea Sands Date of Audit:5th
August 2009
Executive Summary
A very good Operation.
Kevin is one of the very few that continually tries to improve the operation not only for
Skipsea Sands benefit but also the rest of the Leisure Operations within the company.
He has a good relationship with Chiltern Consultants and he is talking with them to
make improvements to the Policy and Pool Diary.
There are a few points I have highlighted to do with review certain pieces of
documentation.
Well done!
Matt Smith
Edge Leisure Ltd
07970 732095

1. Documentation
Reference Item Yes / No Priority Comments Score
1.1 Policy is completed for contact names, bather loads, lifeguard positions
and site specific NOP/EAP
Yes 15
1.2 All outstanding actions in previous audits and support visits completed or
action plan developed to address those actions from 2008
Yes 5
1.3 Policy is updated with a site specific NOP/EAP for all plant areas
including emergency plans
Yes 15
1.4 Documented effective monthly incident analysis being undertaken Yes 5
1.5 Opening/closing checks for previous month and one other month with no
un-annotated gaps (pool closed)
Yes 5
1.6 All areas, incl. changing rooms, sauna, spa, steam rooms and all
accessible areas checked
Yes 5
1.7 Pool water testing completed in accordance with company Policy – check
current month and 1 previous month at random
Yes 15
Corrective Action Recorded for all out of parameter readings. Yes 5
1.9 Records of checks signed off by management, Manager daily, GM at
least weekly
Yes 5
1.10 Appropriate procedures developed for all wet activities Yes 5
1.11 Lost/found children procedure established Yes 5
1.12 Spinal injury management procedure established Yes 5
1.13 Contractors supplied with Approved Code of Practice. Evidence of
Certificate of acknowledgement
Yes 5
1.14 Legionnaires Disease has been risk assessed, control measures in place Yes 5
Total 100

2. Lifeguard Training
2.1 IQL Resource Pack Completed & Trained in. Yes 10
2.2 Lifeguard training is taking place once every two weeks by the S&L
Manager
Yes 5
2.3 Risk Assessment for lifeguard training is in place Yes 5
2.4 T/A’s sending their qualifications Yes TA’s NPLQ or Life Support
3 needed
5
2.5 Evidence all Team Members CRB checked Yes 5
2.6 S&L Manager is adequately qualified / TA confirmed Yes 5
2.7 Child protection policy has been trained in (SAFE) Yes 5
2.8 All lifeguards fully trained to RLSS / NARS standard Yes 10
2.9 Training matrix developed, evidence that regular training taking place
incl: NOP/EAP, monthly CPR.
Yes 10
2.10 If training has lapsed a gap for more than four weeks there must be no
evidence that the lifeguard has been on poolside duties. (Refer to IQL
back to work log)
Yes 5
2.11 Records available for individual Team Members. Yes 5
2.12 All team members have completed their induction training. STARS Yes 5
2.13 Is there a minimum of 2 pool plant technicians trained to PPO level or if
only 1, evidence of in house training has taken place
Yes 5
2.14 Evidence that the Manager is keeping his/her lifeguard skills current and
is on rotation at least monthly
Yes 5
2.15 All training facilities training appropriate & training manual in place Yes 5
2.16 Evidence that all pool procedures and activities have been trained in Yes 5
2.17 Lone lifeguard working procedure in place Yes 5
Total 100

3. Team Welfare
3.1 Managers accommodation is to an acceptable standard N/A 20
3.2 Team accommodation is to an acceptable standard Yes 20
3.3 Team Incentives are in place – (To Be Agreed By GM) Yes S Factor 5
3.4 Assistant Manager and Manager do not have the same days off Yes 15
3.5 Evidence of regular meetings are being held with the General Manager /
Complex Manager & Ent’s Manager
Yes Keep copy of minutes on
file
20
3.6 Managers checking emails daily Yes 20
Total 100
4. Certification
4.1 Annual flume slide inspection undertaken N/A 10
4.2 Certification of flume surface repairs have be undertaken by an
appropriate contractor.
N/A 10
4.3 Pool structural survey completed Yes Visual only 10
4.4 Camera and CCTV maintenance records available (if applicable) N/A 10
4.5 Balance tank cleaning certificates available N/A 10
4.6 All gas boilers have a current corgi certification. Yes 25
4.7 Evidence provided that all pool(s) were microbiologically tested before
opening in season
Yes 25
Total 100

5. Observation
5.1 Lifeguards clearly identifiable on duty, in uniform and evidently observing
the water
Yes 30
5.2 Lifeguards are in positions as stated in PSOP and are within the 10/20
system.
Yes 20
5.3 Rotation in practice does not leave positions unattended Yes 20
5.4 Adequate physical or Team Member control at reception if appropriate. Yes 10
5.5 No evidence of unaccompanied children that are not being addressed by
the Team
Yes 10
5.6 Roster accounts for all times pool is open Yes 10
Total 100
6. Signage
6.1 Pool rules signage displayed at reception and signage complies with
Safety Signage Regs
Yes 30
6.2 All signs displayed in facility are shown in PSOP document Yes 20
6.3 Instruction in changing area to shower before entering the pool Yes 20
6.4 No diving, depth, unauthorised access, emergency exit signs,
sauna/solarium/gym guidance clearly visible
Yes 10
6.5 Plant rooms and chemical stores have safety signage outside Yes 10
6.6 Acids/alkalis are segregated and labelled as to contents Yes 10
Total 100

7. Plant Room
7.1 Plant room not being used as an office/rest room area Yes 5
7.2 Planned preventative maintenance in place and documented. Yes 5
7.3 Restricted access to plant room areas - all doors to plant areas that are
not occupied are locked shut
Yes 10
7.4 No evidence of smoking, food, drying of clothes etc Yes 5
7.5 Procedure established for delivery/use of chemicals and no public risk
during delivery
Yes 5
7.6 Storage areas ventilated, all liquid chemicals are stored in bunds 110%
of the volume.
No High Bunding has been order 5
7.7 COSHH-data sheets and assessments available (1 in reception, 1 near
each chemical).
No High Update COSHH, sheets
needed near EVERY
chemical
10
7.8 Personal Protective Equipment labelled and provided for each PPO
individually.
Yes 20
7.9 Water clarity acceptable when the pool is open (you must be able to see
the deepest point of pool clearly)
Yes 10
7.10 Winter maintenance / Servicing plan in place Yes 5
7.11 A test is taken from the chemical controller and compared with the
reading displayed, if difference evidence required that the controller has
been calibrated that day.
Yes 5
7.12 Does the Plantroom have a Fire Call Point and correct Fire Extinguisher,
has it been annually serviced
Yes 5
7.13 Is there a First Aid kit & Eye Wash Station fully stocked? Yes 5
7.14 Is there an Emergency Shower? Yes 5
Total 85

8. Waterslides and Pool Tank
8.1 Access to waterslides controlled N/A 15
8.2 Egress has appropriate supervision and ease of exit N/A 15
8.3 If traffic lights are fitted are they operational or has contingency plan
been initiated
N/A 15
8.4 NOP/EAP accounts for all aspects of ride use including rescue methods N/A 15
8.5 Suction not excessive. Appropriate covers fitted and checked at least
weekly
Yes 25
8.6 No entrapment risk from grilles Yes 15
Total 100
9. Pool Hygiene
9.1 Drainage and slip resistance effective and controlled Yes 10
9.2 Pool surrounds, Sauna/Steam rooms, changing areas and toilets etc
clean and tidy
Yes 25
9.3 No evidence of body fat or scum line development No High Deep clean needed in
showers
10
9.4 Blue shoe covers being provided/used by visitors Yes 10
9.5 Cleaning schedule up-to-date with no gaps for previous 28 days and one
other month
Yes 25
9.6 Drainage channels clean and in good condition Yes 10
9.7 A pool water test to be taken and compared with the pool water records Yes 10
Total 90

10.Customer Expectations
10.1 Leisure areas clean and tidy (Front & Back Of House) Yes Tidy sauna cupboard 25
10.2 Are all litter bins being emptied regularly Yes 10
10.3 Are all customer complex / leisure areas in a good state of repair Yes 10
10.4 Is the pool water sparkling and inviting Yes Goes dull after backwash? 10
10.5 Pool temperature displayed for guests (should be 28 to 31 Celsius) Yes 10
10.6 Does the pool area smell pleasant no strong smells (of chlorine,
seaweed or cheese)
Yes 10
10.7 Are all team members welcoming and pleasant, wearing correct uniform,
names badges, looking smart, well groomed
Yes 25
Total 100
11. Equipment
11.1 Adequate provision of communication devices (radios/mobiles/cctv) Yes 10
11.2 Link established to duty manager (radio/telephone/mobile) Yes 10
11.3 All communication systems tested daily and documented. Yes 10
11.4 Is there a Fire Alarm Call Point in the pool hall, correct Fire
Extinguishers, tested annually
Yes 10
11.5 If emergency alarms fitted they are tested daily and documented. Yes 10
11.6 Appropriate first aid equipment available, disposal of spillage/sharps
addressed. First Aid area hygienic
Yes 10
11.7 Ventilation, lighting (including emergency) operational Yes 10
11.8 No electrical sources (sauna/sunbed units etc) within 2m of poolside Yes 10
11.9 Pool hoist has been tested and any new hoists have installation
certificates
N/A 10
11.10 Photometer has certificate of calibration and in operational use. N/A 10
Total 100

12.Brochure Delivery
12.1 Promotional material in place around the park Yes 25
12.2 Sports Team talking to customers about the programme (walking the
park)
Yes 10
12.3 Posters are in frames around the park N/A 10
12.4 Ent’s are assisting with the promoting of Sports & Leisure activities
(evening)
Yes 10
12.5 Sports & Leisure check in desk is in operation (In take days / Complex
promotions etc)
Yes 10
12.6 Sports manual in use Yes 25
12.7 Activities not clashing with Entertainment programme Yes 10
Total 100

AUDIT SUMMARY
CORRECTIVE ACTIONS
Name of Park: Skipsea Sands
Date of audit: 5th
August 2009
Section Action Required Completed
By (date)
Documentation
Copy of Safety Leaflet to be kept in Policy
Signage needs reviewing to comply with Policy pg 25
Pool Plan revised to show off-peak/peak/MBL,
lifeguard positions. Dimensions of pool. Plan of
building. Emergency Equipment, Fire Alarms, Lifeguard
positions during activities.
Change opening hours from 9am to 10am. 9-10 is
Sensible Swim session
Add Sensible Swim to Activities
Add to procedures – Personal Injury and Incidents &
Accidents, define Minor/Major
Key Holders numbers need to be completed
TA’s NPLQ or Life Support 3 qualification is need for
Score
1 Documentation Excellent 0 100 100
2 Lifeguard training Excellent 0 100 100
3 Team Welfare Excellent 0 100 80
4 Certification Excellent 0 100 80
5 Observation Excellent 0 100 80
6 Signage Excellent 0 100 80
7 Plant room Needs Attention 2 85 68
8 Waterslides and pool tank Excellent 0 100 80
9 Pool hygiene Needs Attention 1 90 72
10 Customer Expectation Excellent 0 100 80
11 Equipment Excellent 0 100 80
12 Brochure Delivery Excellent 0 100 80
Total 3 1175 98
Section Title Standard Number of
Priorities
%

Policy
MC Pools Insurance and Competency needs to be
added to Contractors file
Review Hand Dosing procedure – Which skimmers are
designated for each chemical?
Cleaning chemicals need to be added to COSHH
folder/Policy. Assessments needed as well
Review all COSHH Assessments
Procedure needed for controlling the risk of
Legionnaires
Lifeguard Training
Keep Matrix with records
A sheet is needed in training file to show Lifeguard
start/leaving dates
Plantroom
Increase frequency of Backwashing
Emergency Alarm needed for Sauna & Steam room
Light needed in Steam room
Pool Hygiene
Deep clean showers
Signed General Manager ______________________________
Signed Auditor ______________________________

Plant Room Equipment Survey
Reference Item Yes /
No
Comments
Plant1 Are filters the correct size for the pool capacity. Yes
Plant2 Are the filters medium flow rate. Y
Plant3 Are there sufficient valves and are they working. Y
Plant4 Pipe work sized to allow unrestricted backwashing? Y
Plant5 Filter vessels have no leaks or other defects. Y
Plant6 Does the pipe work have a site glass Y
Plant7 Are the pump outputs matched to the filter flow rates? Y
Plant8 Are valves fitted to allow pumps to be isolated Y
Plant9 Are pumps quiet in operation? Y
Plant10 Are they electrically safe? Y
Plant11 Pumps have no leaks Y
Plant12 What is the Turnover time of the pool ?
Plant13 Is the pipe work correctly sized? Y
Plant14 Is the pipe work properly supported? Y
Plant15 Pipe work is correct material Y
Plant16 Is it routed to cause minimum disruption? Y
Plant17 Pipe work is not leaking / collapsed. Y
Plant18 Are there enough sumps/grills to match turnover and correctly
positioned
Y
Plant19 Are they of the correct size, anti vortex & secure. Y
Plant20 Pool shell does not leak Y
Plant21 No tiles missing, what repairs have been made Y
Plant22 If a liner is fitted, it is not wrinkled or torn. Y
Plant23 Are ladders safe & secure? Y
Plant24 Is the Automatic Dosing system working? What is the model? Y ?
Plant25 Dosing system has auto shut down in case of plant failure. Y
Plant26 Maintenance contract in place for the Auto Dosing Y
Plant27 Are dosing lines secured and sheathed. Y
Plant28 Pool heater able to maintain the desired temperature Y
Plant29 Do valves have to be throttled to force water through the heater? Y
Plant30 Heater able to maintain air temperature at 1 degree above water
temperature. Max 31 degrees c
Y
Plant31 Are there condensation problems. N
Plant32 Supply and extract system with heat recovery Y
Plant33 Is the pool hall environment pleasant? Y
Plant34 Flume has large, well spaced suction grilles/break tank Y
Plant35 Discharge from the flume doesn’t cause problems of clarity. Y
Plant36 Gel coat in good condition on flumes & other features Y
Plant37 Are pool covers used, HSE recommended NO
Plant38 When was the sand last replaced in the filters Y ?
Plant38 Does the park use Co2 as PH correction NO

Stock check
Miami Beach Surf Rescue
Reference Item Quantity Broken Comments
MBSR1 Sea-Scooters
MBSR2 Body Boards
MBSR3 Masks
MBSR4 Fins
MBSR5 Snorkels
MBSR6 Certificates
Brazilian Futsal
BF1 Size 2 Footballs
BF2 Cones
BF3 Bibs
BF4 Stereo
BF5 Music CD
BF6 Certificates
Aqua Baby / Aqua Totz - Other
ATAB1 Aqua Totz / Baby, Certificates
ATAB2 Aqua Totz / Baby, Posters 0
ATAB3 Aqua Totz / Baby Foam Bricks
ATAB4 Aqua Totz / Baby Flexi Beams
ATAB5 Aqua Totz / Baby Beach Balls
ATAB6 Aqua Totz / Baby Tropical Fish (super Soakers) 0

Skipsea Sands Support Visit 2009

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