Deck from the Service Design Network Meetup at Adaptive Path in San Francisco. The talk introduces sketchnoting and creating a visual practice in the context of service design. Activities include warm-ups and rapid rounds, then pairing up to make visual notes of a service story told by your peer. Details on the meetup at: http://www.eventbrite.com/o/sdn-sf-4654524183?s=21308657
Would you like service design with that? Presented by Suze Ingram at Web Dire...suzeingram
Service design focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.
Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing?
Service Design in Organisationen: Risiken und NebenwirkungenThomas Broessler
Service Design und Engineering Denken müssen zusammenkommen. Service Design Initiativen wecken zu hohe Erwartungen wenn das Ziel der Transformation unklar bleibt.
A brief run-through of various group-based and individual techniques for using the wonders of sketching in Service Design. The second half of the presentation covers hands-on drawing techniques to tackle common objects and other things often drawn in Service Design artefacts.
This presentation has been shown three times by Trent Mankelow from Optimal Usability:
23 February 2010 - Wellington
30 March 2010 - Wellington
21 April 2010 - Auckland
You can see the video of this presentation in 3 parts at
http://www.youtube.com/watch?v=GXitPLqQDxc
http://www.youtube.com/watch?v=nj14MWheZ1o
http://www.youtube.com/watch?v=o84IbnUhFDo
Exploring Service Design: User Experience Beyond the ScreenAriel van Spronsen
A look at service design: What is is, and how it related to user experience design. Presented at Refresh Bellingham January 2010 (and again at Infocamp 2010).
Subsections:
- Context
- What is Service Design?
- Service Design Concepts
- Service Design Practice
- User Experience Beyond the Screen
- Resources
Please note that the work contained in the slides on Concepts and Processes are a compilation of key concepts from the work of other thinkers in Service Design. The works have been attributed to their authors and are not my original work. All other slides are my thinking and work.
A Stalker's Guide to Innovation ConsultingGokul Alex
Introduction to the world of innovation consulting paradigm. Some simple tools and techniques to carve your own identity as an innovation consultant for the next century!
Would you like service design with that? Presented by Suze Ingram at Web Dire...suzeingram
Service design focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.
Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing?
Service Design in Organisationen: Risiken und NebenwirkungenThomas Broessler
Service Design und Engineering Denken müssen zusammenkommen. Service Design Initiativen wecken zu hohe Erwartungen wenn das Ziel der Transformation unklar bleibt.
A brief run-through of various group-based and individual techniques for using the wonders of sketching in Service Design. The second half of the presentation covers hands-on drawing techniques to tackle common objects and other things often drawn in Service Design artefacts.
This presentation has been shown three times by Trent Mankelow from Optimal Usability:
23 February 2010 - Wellington
30 March 2010 - Wellington
21 April 2010 - Auckland
You can see the video of this presentation in 3 parts at
http://www.youtube.com/watch?v=GXitPLqQDxc
http://www.youtube.com/watch?v=nj14MWheZ1o
http://www.youtube.com/watch?v=o84IbnUhFDo
Exploring Service Design: User Experience Beyond the ScreenAriel van Spronsen
A look at service design: What is is, and how it related to user experience design. Presented at Refresh Bellingham January 2010 (and again at Infocamp 2010).
Subsections:
- Context
- What is Service Design?
- Service Design Concepts
- Service Design Practice
- User Experience Beyond the Screen
- Resources
Please note that the work contained in the slides on Concepts and Processes are a compilation of key concepts from the work of other thinkers in Service Design. The works have been attributed to their authors and are not my original work. All other slides are my thinking and work.
A Stalker's Guide to Innovation ConsultingGokul Alex
Introduction to the world of innovation consulting paradigm. Some simple tools and techniques to carve your own identity as an innovation consultant for the next century!
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En tant que développeur, vous apprendrez les concepts de base d'AngularJS et serez en mesure de les appliquer dans un contexte Office 365. Vous serez alors en mesure de développer des applications riches (SPA ou Single Page Application) qui utilisent les données stockées dans votre tenant Office365!
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Sketchnotes-SF Meetup :: Round 13 [Tue Dec 02, 2014]Kate Rutter
Deck from the Sketchnotes-SF meetup, in December 2014 at Neo [http://www.neo.com/]. We practiced sketchnoting skills and talked through the resulting work. We started with warm-ups and rapid rounds, then jumped into sketchnoting a short TED talk. Details on the meetup at: http://www.meetup.com/Sketchnotes-SF/events/211909712/
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Presented on November 22, 2014 @ SQLSaturday #350 in Winnipeg, MB Canada
Graph databases are used to represent graph structures with nodes, edges and properties. Neo4j, an open-source graph database is reliable and fast for managing and querying highly connected data. Will explore how to install and configure, create nodes and relationships, query with the Cypher Query Language, importing data and using Neo4j in concert with SQL Server... Providing answers and insight with visual diagrams about connected data that you have in your SQL Server Databases!
Session Level: Intermediate
Think UX takes too long or costs too much? Think again. UX activities pay for themselves (and then some) in increased revenue, increased shareholder value, decreased development and support costs, and increased word of mouth marketing.
Creating Great User Experiences: Tips and TechniquesTechWell
Many software people look at creating great user experiences as a black art, something to guess at and hope for the best. It doesn't have to be that way! Jennifer Fraser explores the key ingredients for great user experience (UX) designs and shares the techniques she employs early-and often-during development. Find out how Jennifer fosters communications with users and devs, and works pro-actively to ensure true collaboration among UX designers and the rest of the team. Whether your team employs a formal agile methodology or not, Jennifer asserts that you need an iterative and incremental approach for creating great UX experiences. She shares her toolkit of communication techniques-blue-sky brainstorming sessions, structured conversation, and more-to use with different personality types and describes which types may approach decisions objectively versus empathetically. Leave with examples of UX design methods-personas, use scenarios, and user stories-to get you started on your current and upcoming projects.
What is designerly about service design?Lior Smith
Graphic Design, Design Interactions pathway, Year 2
Central Saint Martins
5.11.14
This presentation, aimed at design students, explains what service design is, its similarities and differences with other design disciplines, and how I personally position myself.
Natalie Savell, Adrienne Cutcliffe and Rebecca D'Arcy - their journey from Salesforce Admin for a customer to Salesforce Consultant working for a large consulting firm.
The demand for user experience designers has skyrocketed. Interest in UX as a career has soared along with that demand. However, this demand is only for designers with 3 years of experience or more. There are simply not enough experienced designers to fill these positions, and this experience gap is a barrier to offering potential designers a consistent path from interest to employment.
Many have observed that design is a craft. How do you learn a craft? Education and practice. Apprenticeship is a model that fits that bill well, and during the summer and fall of 2013 The Nerdery‘s UX team put it into practice. I want to share our program’s successes and failures, our challenges and solutions, and some of the nitty-gritty details that made it work. The goal of this presentation is to show UX teams in educational institutions how to combine the infrastructure of apprenticeship with their unique business context to help address this problem.
Dont be a technical writer be an interface designerYehuda Berlinger
1. A good technical writer is a good interface designer. 2. The interface design skills of a technical writer can be put to use in other interface design capacities: a) to help design the product; b) to move to another line of interface design work.
SharePoint 2016 & Office 365: A Look Ahead To What's Coming - SPS VancouverRichard Harbridge
With SharePoint 2016 around the corner and Office 365 constantly releasing new functionality it can be hard to feel ready for what will come over the next few years. Where should we invest in learning? What other technologies should we understand? Why are some things changing?
Join Richard Harbridge as he explores Technology roadmaps and industry trends and how Microsoft and many customers are planning for the challenges ahead.
This is how we work daily and collaboration with other dept. Culture and role as product designer at customer facing product team. Share at JDV | April 8, 2019
SharePoint Saturday Paris 2016 - AngularJS with the Microsoft GraphSébastien Levert
Tous les développeurs entendent parler d'AngularJs et de toute la magie que cette plateforme peur faire pour vos applications. Afin de démarrer votre aventure avec AngularJS, cette session est une introduction aux concepts AngularJS appliqués à tout développement Office365. Les différentes expériences d'Office365 seront traitées (Mail, Calendrier, Fichiers, etc.) et le Microsoft Graph sera notre principale source de données.
En tant que développeur, vous apprendrez les concepts de base d'AngularJS et serez en mesure de les appliquer dans un contexte Office 365. Vous serez alors en mesure de développer des applications riches (SPA ou Single Page Application) qui utilisent les données stockées dans votre tenant Office365!
Knative makes Developers Incredible on ServerlessDaniel Oh
What makes your developers incredible to develop, deploy, manage modern serverless workload? With Knative, developers can create and deploy their own serverless on Kubernetes where they want then develop your functions with your language of choice. For example, OpenWhisk has rich support for your preferred serverless apps such as Python, Java. If those languages don't suit your needs, you can deploy your own app container to act as your function. Because the containers only spin up for a function when in use, resource usage can be minimized during idle times.
Sketchnotes-SF Meetup :: Round 13 [Tue Dec 02, 2014]Kate Rutter
Deck from the Sketchnotes-SF meetup, in December 2014 at Neo [http://www.neo.com/]. We practiced sketchnoting skills and talked through the resulting work. We started with warm-ups and rapid rounds, then jumped into sketchnoting a short TED talk. Details on the meetup at: http://www.meetup.com/Sketchnotes-SF/events/211909712/
Graph Databases for SQL Server Professionals - SQLSaturday #350 WinnipegStéphane Fréchette
Presented on November 22, 2014 @ SQLSaturday #350 in Winnipeg, MB Canada
Graph databases are used to represent graph structures with nodes, edges and properties. Neo4j, an open-source graph database is reliable and fast for managing and querying highly connected data. Will explore how to install and configure, create nodes and relationships, query with the Cypher Query Language, importing data and using Neo4j in concert with SQL Server... Providing answers and insight with visual diagrams about connected data that you have in your SQL Server Databases!
Session Level: Intermediate
Think UX takes too long or costs too much? Think again. UX activities pay for themselves (and then some) in increased revenue, increased shareholder value, decreased development and support costs, and increased word of mouth marketing.
Creating Great User Experiences: Tips and TechniquesTechWell
Many software people look at creating great user experiences as a black art, something to guess at and hope for the best. It doesn't have to be that way! Jennifer Fraser explores the key ingredients for great user experience (UX) designs and shares the techniques she employs early-and often-during development. Find out how Jennifer fosters communications with users and devs, and works pro-actively to ensure true collaboration among UX designers and the rest of the team. Whether your team employs a formal agile methodology or not, Jennifer asserts that you need an iterative and incremental approach for creating great UX experiences. She shares her toolkit of communication techniques-blue-sky brainstorming sessions, structured conversation, and more-to use with different personality types and describes which types may approach decisions objectively versus empathetically. Leave with examples of UX design methods-personas, use scenarios, and user stories-to get you started on your current and upcoming projects.
What is designerly about service design?Lior Smith
Graphic Design, Design Interactions pathway, Year 2
Central Saint Martins
5.11.14
This presentation, aimed at design students, explains what service design is, its similarities and differences with other design disciplines, and how I personally position myself.
Natalie Savell, Adrienne Cutcliffe and Rebecca D'Arcy - their journey from Salesforce Admin for a customer to Salesforce Consultant working for a large consulting firm.
The demand for user experience designers has skyrocketed. Interest in UX as a career has soared along with that demand. However, this demand is only for designers with 3 years of experience or more. There are simply not enough experienced designers to fill these positions, and this experience gap is a barrier to offering potential designers a consistent path from interest to employment.
Many have observed that design is a craft. How do you learn a craft? Education and practice. Apprenticeship is a model that fits that bill well, and during the summer and fall of 2013 The Nerdery‘s UX team put it into practice. I want to share our program’s successes and failures, our challenges and solutions, and some of the nitty-gritty details that made it work. The goal of this presentation is to show UX teams in educational institutions how to combine the infrastructure of apprenticeship with their unique business context to help address this problem.
Dont be a technical writer be an interface designerYehuda Berlinger
1. A good technical writer is a good interface designer. 2. The interface design skills of a technical writer can be put to use in other interface design capacities: a) to help design the product; b) to move to another line of interface design work.
SharePoint 2016 & Office 365: A Look Ahead To What's Coming - SPS VancouverRichard Harbridge
With SharePoint 2016 around the corner and Office 365 constantly releasing new functionality it can be hard to feel ready for what will come over the next few years. Where should we invest in learning? What other technologies should we understand? Why are some things changing?
Join Richard Harbridge as he explores Technology roadmaps and industry trends and how Microsoft and many customers are planning for the challenges ahead.
This is how we work daily and collaboration with other dept. Culture and role as product designer at customer facing product team. Share at JDV | April 8, 2019
Similar to Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11, 2014] (20)
Chunky Learning on Slender Timelines [ITX Beyond the Pixels, Portland OR 2019]Kate Rutter
The UX field continues to evolve, and the tools and skills we need to perform our jobs with it. Seasoned professionals are often strapped for time and struggle to incorporate learning new skills into their schedules, while early-career teammates may have knowledge of the latest and greatest but lack overall experience and take time to onboard. Where can we find a sweet spot that allows teams to grow their skills and experiences together?
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Escaping the Stagnation Sandpit: Building a Continuous Learning Team [UX Lisb...Kate Rutter
For a business to thrive, it must find and retain strong UX talent that creates customer-centered products and services. Most professionals don’t have time to continually expand their knowledge of new technologies and tools, but their work relies on this currency. How can we stay up-to-date in a world constantly in flux?
This talk explores techniques to build a culture of continuous learning in the workplace for new and seasoned professionals who want to stay current on emerging tools and avoid stagnation. Learn techniques that UX teams can use to be agile and resilient in the face of ever-evolving technologies.
This deck is from the sketchnote workshop part of the "Let's Sketch Tech" online meetup. Sketch-noting instruction was followed by the lightning talk, "Why AI Thinks You’re a Toaster (and Why You Should Care)" by IBM Watson engagement lead, B Cavello. After a short round of post-noting, we had an online gallery to share the work. Check the Tagboard at https://tagboard.com/letssketchtoaster/473159 for the work.
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Details on the meetup at: http://www.meetup.com/Sketchnotes-SF/events/222692847/
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Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11, 2014]
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sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
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sketchnotes + service design :: SDN Meetup :: Feb 11, 2014