The document discusses connecting people and processes through process descriptions, work instructions, and training materials. It explains that starting with existing quality manuals and process descriptions, more detail can be added. The primary focus is on primary processes but support processes are also considered. Deliverables include testing. Training needs are defined through a matrix and job descriptions are aligned to process descriptions for synergy. Different forms of training are discussed.

2. Connecting people & processes – Why?

3. Connecting People & Processes. Why?

4. Process
A starting point could be a quality manual, often this is a solid basis for the
description of the existing company processes.
Depending on the level on which these have been described, we will increase the
level of detail of these descriptions.
There is a strong focus on the primary processes, but supporting processes can
also be taken into consideration.

5. From process to work instruction
to training material
1. Ga in WMS naar menu Operatie/
Order/ Repacking Rhenus.
Select Operatio/Order/Repacking/Repacking
Rhenus in WMS.
2. Selecteer de betreffende Repack
locatie, Client ID en Owner ID.
Select the applicable Repack location, Client
ID and Owner ID.
3. Selecteer het container ID veld en
scan vervolgens de pick container
Select the container ID and scan the pick
container
4. Stal de producten netjes uit op de
tafel.
Neatly place the items on the table.
Deliverables include testing

6. References for Process Descriptions.

7. The Deming Circle is our basis
for Process Improvement
First, define what you want, then make a plan to get where you want to be,
then do, and then see if what you really wanted was achieved.

8. The SIPP training matrix defines the training needs.
Existing Employee New
needs some Employee
supervision needs total
supervision
Train the
trainer
Functions
And
Trained
Activities
employee needs
no supervision

9. Connecting People and Process

10. Job descriptions are aligned to
Process Descriptions
Synergy

11. Training
“What ififwe train
“What we train
our people and
our people and
they move jobs?”
they move jobs?”
“What ififwe
“What we
DON”T train
DON”T train
our people
our people
and they
and they
stay?”
stay?”

12. Forms of training
Example of 3D Warehouse trainer

13. Do you have
questions?
Would you like more
information?
Feel free to contact us by
any of the options below
Supply Chain Improvers
Tel. +44 (0)1273 906126
Mob. +44 ((0)7534 603108
Email: info@supplychainimprovers.co.uk
Website: www.sipp-concept.co.uk