Service North 2019 - 8 Things I've Learnt Implementing SIAM Operating ModelsScopism
This document discusses lessons learned from implementing Service Integration and Management (SIAM). Key points include:
- Implementing SIAM is a major change to IT operations that affects processes, tools, governance, and culture. Dedicated change management is vital.
- SIAM encompasses more than just IT service management and requires skills in areas like project management, finance, and commercial/vendor management.
- Changing existing contracts to align with a new SIAM operating model can be difficult, as suppliers may see it as high risk.
- An automated tooling strategy is critical for tasks like service management, but organizations must decide whether all providers use the same tool or allow their own.
- Effective
The University of Manchester has undertaken a modernization program to implement a Service Integration and Management (SIAM) model to improve its IT service management. This included defining a target operating model, understanding current processes and capabilities, developing a roadmap to maturity for key ITIL processes, designing new service management processes, and grouping capabilities into areas like service design and operations. The roadmap shows activities from 2018 to 2020 to transition to the new SIAM model through activities like procuring a new ITSM tool, implementing processes, defining services, and reaching maturity targets.
Service North 2019 - 8 Things I've Learnt Implementing SIAM Operating ModelsScopism
This document discusses lessons learned from implementing Service Integration and Management (SIAM). Key points include:
- Implementing SIAM is a major change to IT operations that affects processes, tools, governance, and culture. Dedicated change management is vital.
- SIAM encompasses more than just IT service management and requires skills in areas like project management, finance, and commercial/vendor management.
- Changing existing contracts to align with a new SIAM operating model can be difficult, as suppliers may see it as high risk.
- An automated tooling strategy is critical for tasks like service management, but organizations must decide whether all providers use the same tool or allow their own.
- Effective
The University of Manchester has undertaken a modernization program to implement a Service Integration and Management (SIAM) model to improve its IT service management. This included defining a target operating model, understanding current processes and capabilities, developing a roadmap to maturity for key ITIL processes, designing new service management processes, and grouping capabilities into areas like service design and operations. The roadmap shows activities from 2018 to 2020 to transition to the new SIAM model through activities like procuring a new ITSM tool, implementing processes, defining services, and reaching maturity targets.
Tales from the Frontline - Historic England and Littlefish's SIAM journeyScopism
Presentation from Service North: SIAM Edition, a conference held in Leeds UK on March 30th 2017. Littlefish and Historic England have both seen a dramatic change as organisations and have been working together in partnership since late 2016
to on-board and run a new SIAM model involving new some insourced and outsourced IT services. They explain how the experience has been from a customer and supplier perspective
before, during and after implementation.
This includes lessons learned, organisational change and how
collaboration, partnership, principles and a twist of DevOps, have helped (or hindered) progress.
This document provides five ways to win or procure the right SIAM (Service Integration and Management) services. It discusses:
1) Understanding customer requirements and the reasons for considering a SIAM model.
2) Allocating the right people to the customer and service provider teams.
3) Collaboratively designing the right solution based on established evaluation criteria.
4) Establishing principles for ongoing communication and review between the customer and service provider.
5) Regularly reviewing whether the right partner was chosen and solution provided to create a valuable outcome.
SIAM stands for Service Integration and Management. It is a sourcing strategy that coordinates people, processes, tools, data and governance across multiple IT suppliers to deliver value to customers. The document discusses why organizations implement SIAM, provides examples of real-world SIAM implementations, and outlines challenges and the future of SIAM. It also describes how SIAM can support digital transformation and enable enterprise agility through fundamental business changes.
11 Actions that will make your SIAM Programme successfulSteve Morgan
Service Integration & Management (SIAM) is a term given to IT Operating Models which cater for multi-vendor strategies. This presentation describes the 11 Actions that you must adopt to make your SIAM programme a success
The document discusses the Service Integration and Management (SIAM) model for ICT organizations. It outlines that the SIAM model aims to provide cost-effective and agile ICT services through coordinating various "tower" suppliers that provide different functional services. The key role of the SIAM supplier is to deliver a single interface and coherent end-to-end services by integrating and managing services across tower suppliers. However, transitioning to the SIAM model from existing outsourcing arrangements poses major challenges, such as operating a mixed environment during the transition and ensuring continuous service. Effective tools that provide integrated monitoring across suppliers and a common suite of processes are critical to enable successful transition and flexibility within the SIAM model.
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
Martin Huddleston: No Service Management, No SecurityitSMF UK
Cyber security is no different from any other management activity, the theory is straight forward and well known, but the execution is very difficult. Interestingly, recent research carried out by a UK/ NATO industry team identified that one key element of high quality cyber security is world class service management as the majority of controls used to secure a system lie within the service management realm.
So how do you effectively encompass cyber security into service management? In this presentation Martin outlines the background to the research and shares the results that identify how service management controls fit within a cyber security life cycle. Then, building on this work, Martin showcases how we need to think more about effectiveness and continuous improvement rather than compliance to give us the best chance of staying ahead of the attackers.
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
Johann Diaz: The New Management of Service – Joining Up the EnterpriseitSMF UK
Take a look at this presentation to discover how enterprises can now focus from the top down, on delivery outstanding customer services, whilst simultaneously cutting costs and improving compliance.
What is Enterprise Service Management and How You Can Get StartedCherwell Software
Enterprise Service Management (ESM) is IT’s opportunity to leverage the maturity and broad portfolio of ITIL/ITSM based processes to champion service delivery excellence to other lines of business within the organization. When implemented effectively, IT Service Management principles and tools can streamline fulfillment and improve employee productivity across numerous operational departments.
The document discusses the key benefits of using ITIL (Information Technology Infrastructure Library) framework. ITIL provides several processes and capabilities that help organizations optimize customer experience, enable business change, manage risk, show value, and continually improve. Some key benefits mentioned include managing business risk, minimizing service disruptions, demonstrating value of services, and ensuring quality of services meets customer needs and expectations. ITIL helps support business outcomes through processes like availability management, problem management, and service level management.
Service integration is becoming increasingly important as complexity rises and the focus shifts from product to service economies. Effective service integration requires close collaboration and mutual trust between organizations rather than just contracts. There are different models for service integration including internal service integrators, hybrid service integrators led by a lead supplier, and resource augmentation. Key success factors include having the right people, embracing continuous improvement, and tailoring approaches based on specific situations rather than following rigid models.
ITIL provides the foundation for quality IT service management by offering efficient services that meet business requirements, allowing IT to support corporate aims and become a profit generator rather than a cost burden. Adopting ITIL leads to improved service quality through consistent processes, shortened resolution times, better management control, and more reliable services. It also enables cost reduction through increased efficiency and productivity, lower incident volumes, and less business disruption. Further, ITIL allows for proactive IT management by planning ahead and shaping the business IT environment using proven best practices.
FitSM is a lightweight IT service management standard designed to be approachable, achievable, and compatible with other frameworks like ITIL and ISO/IEC 20000. The FitSM standard consists of 4 core documents that are 85 pages total and only 9 pages of requirements, making it much shorter than ITIL or ISO/IEC 20000. FitSM focuses on familiar processes like service level management, problem management, and change management. Certification is also quicker, more affordable, and uses free materials compared to other standards.
ITIL is successful because it provides standard practices that help organizations deliver value for customers, integrate business and IT strategies, and optimize costs. It offers robust and proven practices applicable across industries to manage services, risks, investments and improve customer relationships. Additionally, ITIL is vendor-neutral, non-prescriptive, and based on best practices.
The document discusses adopting the ITIL framework to improve IT service management. ITIL is a popular framework that focuses on aligning IT services with business needs. The core of ITIL is a service lifecycle with five phases: service strategy, service design, service transition, service operation, and continual service improvement. Adopting ITIL can provide benefits like improved resource utilization and infrastructure management, but also faces challenges like assessing business impact and achieving measurable outcomes. Proper adoption requires business support, training, process implementation, and change management.
ISG Masterclass “IT Service Integration and Management”Werner Feld
Markttrends, Strategien, Herausforderungen, Beispiele und Best Practices.
Exklusiver internationaler Erfahrungsaustausch bezüglich der Kooperationsmodelle zwischen Business und externen Dienstleistern.
Historically, IT operations management (ITOM) teams have been focused on system health and up-time, while separately, IT service management (ITSM) teams manage and remediate end-user issues. The silos between these two functions have spurned challenges that can be overcome with improved integration, collaboration, and transparency across practices. ITSM and ITOM teams are working toward the same goals of up-time, accessibility and improved customer experience. So why can’t they integrate better for delivering on these objectives?
In this presentation, we explore:
The cause and business impact of silo'ed ITSM and ITOM practices
The benefits of improving integration, collaboration, and transparency across practices
Ways for you to exploit the inefficiencies and key metrics you can present the business in advocating for a better solution
And, we’ll introduce the solution of platform thinking, where silos are broken down between IT practices, and technology is operated and managed as a unified front with an open framework of adaptability.
Learn how to present a better solution for improving IT efficiencies, delivering improved customer experience, and enabling innovation throughout your organization, by bringing ITSM and ITOM practices together.
ITOM Platform features to look for if ITSM integration is important to your organization:
SERVICE HEALTH MANAGEMENT: Unified discovery and intelligence, Live asset Inventory, Unified service performance, Visual workflows in service maps
AIOPS MACHINE LEARNING: Intelligent event correlation, Noise suppression, Situational awareness, Incident Response
INTEGRATED TICKETING REQUESTS: Automated Escalations, Comprehensive Incident Collaboration
POLICY AUTOMATION SCRIPTS: Out of the box scripts, Customize scripts
SERVICE REMEDIATION: Enforce Process Governance, Automated Remediation Policies, Secure Infrastructure Access
Learn more at https://www.opsramp.com
Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more:
Twitter - https://www.twitter.com/OpsRamp
LinkedIn - https://www.linkedin.com/company/opsramp
Facebook - https://www.facebook.com/OpsRampHQ/
This document discusses the integration of MetricNet's benchmarking capabilities with Samanage's service management platform. Some key points:
- MetricNet has a global benchmarking database with metrics from over 3,000 organizations to allow comparison of performance.
- Samanage is introducing new capabilities that integrate MetricNet's benchmarking tools directly into their platform to provide automated, real-time benchmarking metrics without additional barriers.
- The integration will allow organizations to easily measure, compare, diagnose and improve their performance against best practices and peers to continuously optimize their service operations.
Tales from the Frontline - Historic England and Littlefish's SIAM journeyScopism
Presentation from Service North: SIAM Edition, a conference held in Leeds UK on March 30th 2017. Littlefish and Historic England have both seen a dramatic change as organisations and have been working together in partnership since late 2016
to on-board and run a new SIAM model involving new some insourced and outsourced IT services. They explain how the experience has been from a customer and supplier perspective
before, during and after implementation.
This includes lessons learned, organisational change and how
collaboration, partnership, principles and a twist of DevOps, have helped (or hindered) progress.
This document provides five ways to win or procure the right SIAM (Service Integration and Management) services. It discusses:
1) Understanding customer requirements and the reasons for considering a SIAM model.
2) Allocating the right people to the customer and service provider teams.
3) Collaboratively designing the right solution based on established evaluation criteria.
4) Establishing principles for ongoing communication and review between the customer and service provider.
5) Regularly reviewing whether the right partner was chosen and solution provided to create a valuable outcome.
SIAM stands for Service Integration and Management. It is a sourcing strategy that coordinates people, processes, tools, data and governance across multiple IT suppliers to deliver value to customers. The document discusses why organizations implement SIAM, provides examples of real-world SIAM implementations, and outlines challenges and the future of SIAM. It also describes how SIAM can support digital transformation and enable enterprise agility through fundamental business changes.
11 Actions that will make your SIAM Programme successfulSteve Morgan
Service Integration & Management (SIAM) is a term given to IT Operating Models which cater for multi-vendor strategies. This presentation describes the 11 Actions that you must adopt to make your SIAM programme a success
The document discusses the Service Integration and Management (SIAM) model for ICT organizations. It outlines that the SIAM model aims to provide cost-effective and agile ICT services through coordinating various "tower" suppliers that provide different functional services. The key role of the SIAM supplier is to deliver a single interface and coherent end-to-end services by integrating and managing services across tower suppliers. However, transitioning to the SIAM model from existing outsourcing arrangements poses major challenges, such as operating a mixed environment during the transition and ensuring continuous service. Effective tools that provide integrated monitoring across suppliers and a common suite of processes are critical to enable successful transition and flexibility within the SIAM model.
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
Martin Huddleston: No Service Management, No SecurityitSMF UK
Cyber security is no different from any other management activity, the theory is straight forward and well known, but the execution is very difficult. Interestingly, recent research carried out by a UK/ NATO industry team identified that one key element of high quality cyber security is world class service management as the majority of controls used to secure a system lie within the service management realm.
So how do you effectively encompass cyber security into service management? In this presentation Martin outlines the background to the research and shares the results that identify how service management controls fit within a cyber security life cycle. Then, building on this work, Martin showcases how we need to think more about effectiveness and continuous improvement rather than compliance to give us the best chance of staying ahead of the attackers.
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
Johann Diaz: The New Management of Service – Joining Up the EnterpriseitSMF UK
Take a look at this presentation to discover how enterprises can now focus from the top down, on delivery outstanding customer services, whilst simultaneously cutting costs and improving compliance.
What is Enterprise Service Management and How You Can Get StartedCherwell Software
Enterprise Service Management (ESM) is IT’s opportunity to leverage the maturity and broad portfolio of ITIL/ITSM based processes to champion service delivery excellence to other lines of business within the organization. When implemented effectively, IT Service Management principles and tools can streamline fulfillment and improve employee productivity across numerous operational departments.
The document discusses the key benefits of using ITIL (Information Technology Infrastructure Library) framework. ITIL provides several processes and capabilities that help organizations optimize customer experience, enable business change, manage risk, show value, and continually improve. Some key benefits mentioned include managing business risk, minimizing service disruptions, demonstrating value of services, and ensuring quality of services meets customer needs and expectations. ITIL helps support business outcomes through processes like availability management, problem management, and service level management.
Service integration is becoming increasingly important as complexity rises and the focus shifts from product to service economies. Effective service integration requires close collaboration and mutual trust between organizations rather than just contracts. There are different models for service integration including internal service integrators, hybrid service integrators led by a lead supplier, and resource augmentation. Key success factors include having the right people, embracing continuous improvement, and tailoring approaches based on specific situations rather than following rigid models.
ITIL provides the foundation for quality IT service management by offering efficient services that meet business requirements, allowing IT to support corporate aims and become a profit generator rather than a cost burden. Adopting ITIL leads to improved service quality through consistent processes, shortened resolution times, better management control, and more reliable services. It also enables cost reduction through increased efficiency and productivity, lower incident volumes, and less business disruption. Further, ITIL allows for proactive IT management by planning ahead and shaping the business IT environment using proven best practices.
FitSM is a lightweight IT service management standard designed to be approachable, achievable, and compatible with other frameworks like ITIL and ISO/IEC 20000. The FitSM standard consists of 4 core documents that are 85 pages total and only 9 pages of requirements, making it much shorter than ITIL or ISO/IEC 20000. FitSM focuses on familiar processes like service level management, problem management, and change management. Certification is also quicker, more affordable, and uses free materials compared to other standards.
ITIL is successful because it provides standard practices that help organizations deliver value for customers, integrate business and IT strategies, and optimize costs. It offers robust and proven practices applicable across industries to manage services, risks, investments and improve customer relationships. Additionally, ITIL is vendor-neutral, non-prescriptive, and based on best practices.
The document discusses adopting the ITIL framework to improve IT service management. ITIL is a popular framework that focuses on aligning IT services with business needs. The core of ITIL is a service lifecycle with five phases: service strategy, service design, service transition, service operation, and continual service improvement. Adopting ITIL can provide benefits like improved resource utilization and infrastructure management, but also faces challenges like assessing business impact and achieving measurable outcomes. Proper adoption requires business support, training, process implementation, and change management.
ISG Masterclass “IT Service Integration and Management”Werner Feld
Markttrends, Strategien, Herausforderungen, Beispiele und Best Practices.
Exklusiver internationaler Erfahrungsaustausch bezüglich der Kooperationsmodelle zwischen Business und externen Dienstleistern.
Historically, IT operations management (ITOM) teams have been focused on system health and up-time, while separately, IT service management (ITSM) teams manage and remediate end-user issues. The silos between these two functions have spurned challenges that can be overcome with improved integration, collaboration, and transparency across practices. ITSM and ITOM teams are working toward the same goals of up-time, accessibility and improved customer experience. So why can’t they integrate better for delivering on these objectives?
In this presentation, we explore:
The cause and business impact of silo'ed ITSM and ITOM practices
The benefits of improving integration, collaboration, and transparency across practices
Ways for you to exploit the inefficiencies and key metrics you can present the business in advocating for a better solution
And, we’ll introduce the solution of platform thinking, where silos are broken down between IT practices, and technology is operated and managed as a unified front with an open framework of adaptability.
Learn how to present a better solution for improving IT efficiencies, delivering improved customer experience, and enabling innovation throughout your organization, by bringing ITSM and ITOM practices together.
ITOM Platform features to look for if ITSM integration is important to your organization:
SERVICE HEALTH MANAGEMENT: Unified discovery and intelligence, Live asset Inventory, Unified service performance, Visual workflows in service maps
AIOPS MACHINE LEARNING: Intelligent event correlation, Noise suppression, Situational awareness, Incident Response
INTEGRATED TICKETING REQUESTS: Automated Escalations, Comprehensive Incident Collaboration
POLICY AUTOMATION SCRIPTS: Out of the box scripts, Customize scripts
SERVICE REMEDIATION: Enforce Process Governance, Automated Remediation Policies, Secure Infrastructure Access
Learn more at https://www.opsramp.com
Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more:
Twitter - https://www.twitter.com/OpsRamp
LinkedIn - https://www.linkedin.com/company/opsramp
Facebook - https://www.facebook.com/OpsRampHQ/
This document discusses the integration of MetricNet's benchmarking capabilities with Samanage's service management platform. Some key points:
- MetricNet has a global benchmarking database with metrics from over 3,000 organizations to allow comparison of performance.
- Samanage is introducing new capabilities that integrate MetricNet's benchmarking tools directly into their platform to provide automated, real-time benchmarking metrics without additional barriers.
- The integration will allow organizations to easily measure, compare, diagnose and improve their performance against best practices and peers to continuously optimize their service operations.
The document provides a strategic analysis and recommendations for Singapore Airlines (SIA) to strengthen its competitive advantage. It analyzes customer satisfaction data which found Singaporean travelers are less satisfied than others and economy passengers rate value higher than business passengers. It also examines operations data, determining a 1% increase in passenger load factor would increase annual income by $220 million SGD. Overall, 8 recommendations are presented to improve customer satisfaction and operations efficiency.
The document discusses challenges facing IT departments, including an inability to prove business value, a focus on tickets over services, and over- or under-licensing of software and hardware. It then presents CA Service Management as a solution, highlighting its integrated service desk, asset management, and automation capabilities. These capabilities are designed to help IT departments successfully deliver the right services at the right cost while improving user productivity, satisfaction, and strategic business alignment.
ACM & Associates is a chartered accountant firm in Ahmedabad, India that provides finance and accounting outsourcing services. It has expertise in accounts, finance, taxation, and information technology. ACM's services include general accounting, payroll processing, management reporting, budgeting, and tax compliance. ACM takes ownership of the outsourced processes and delivers services within agreed timelines. Outsourcing to ACM provides benefits such as reduced costs, expert assistance, and saved processing time allowing clients to focus on their core business. ACM is led by a team of chartered accountants and management specialists.
SME Network is a financial and cost management forum that caters to the business needs of small and medium enterprises (SMEs) and corporates. It connects entrepreneurs with an expert panel through mentoring on various business subjects. The services are tailored to clients' needs to enable them to make strategic decisions and plans for long-term growth. SME Network reviews existing business units to identify opportunities to improve performance.
Cambashi's Analyst View - November 2015CambashiLtd
This presentation explores the relationship between employment, engineers and the market for technical applications (CAD, CAM, CAE, PLM, GIS, and visualisation tools).
Here, we use Cambashi Market Data to elicit a deeper understanding of the global markets for design and engineering software.
For similar insights, visit http://www.cambashi.com/the-analyst-view
Salesforce Essentials Helsinki 10.5.2017 ExtendCRM Track3Salesforce Finland
This document discusses extending CRM capabilities to build smart customer experiences. It begins with an introduction from Patrik Ros of Platform Sales in Finland. The next section provides statements regarding forward-looking projections and risks. The remainder of the document discusses Valmet's customer-centric approach and vision, including developing a customer experience platform to focus on reliability, performance, and new technology solutions. It poses the question "Questions?" at the end.
The document summarizes presentations from a CFO leadership breakfast on technology, tools, and trends for finance leaders. Linda Pinion discusses how CFOs can become more tech-savvy by making metrics timely, relevant, accurate and actionable for managers using cloud ERP systems. David Marroncelli then discusses the new ASC 606 revenue recognition standard and how it establishes a five-step approach that differs from previous GAAP guidelines. The standard takes effect for private companies after December 2018.
This document provides an overview of a webinar on IT service modeling in the age of cloud and containers presented by Enterprise Management Associates.
The webinar featured speaker Dennis Drogseth who is a Vice President at EMA and discusses IT service modeling approaches like CMDB/CMS and DDM. The webinar agenda covered topics like demographics of respondents, strategic priorities and deployments of service modeling, CMDB/CMS and DDM perspectives, and AIOps.
Survey results were presented showing that respondents viewed service modeling as important primarily for application performance management and infrastructure optimization. Most organizations had a CMDB or CMS deployed, with over half having both a CMDB and DDM integrated.
Business Relationship Management Executive BriefSvetlana Sidenko
The BRM Executive Brief provides the essential knowledge of the latest BRM key concepts from a strategic stand point.
The Business Relationship Management Executive Brief is targeted towards the CEO, executives, and other business leaders looking to gain knowledge of why and how to leverage their Business Relationship Management capability to move IT, Finance, HR, external partners, and other business functions to converged strategic partners and drive exponential business results consistently across industries.
A BRM capability drives innovation and business value, builds strategic partnerships, and evolves enterprise culture to support collaboration and shared ownership of strategy and results across all business functions.
For the greatest and fastest success, it is encouraged the BRM capability is championed by the CEO, C-level executives and business function leaders.
The document is about ITSM Academy, an accredited provider of ITSM education and training. It provides ITIL certification courses along with practical workshops. ITSM Academy trains individuals on service management strategies and processes. It discusses key concepts in service management like services, capabilities, management and strategic assets. The document also summarizes some of the main processes in service strategy like service portfolio management, financial management and demand management.
The document describes Ascent Payroll, a payroll management solution developed by Eilisys Technologies. It provides payroll services for over 25,000 employees across various industries in India. The solution aims to streamline payroll processes, improve employee data quality, and ensure compliance with statutory regulations. It offers features such as digitally signed pay slips, tax calculation, and an employee self-service portal for viewing payslips and personal information.
Real Life AI: Insights From Salesforce Pardot and DemandbaseDemandbase
This document summarizes a presentation about artificial intelligence in real-life applications from Salesforce Pardot and Demandbase. It introduces the presenters and covers the following topics: the age of intelligent marketing driven by AI, ABM, and analytics; the building blocks of AI including objectives, signals, and constraints; and examples of AI in Salesforce Pardot and Demandbase. The presentation aims to provide insights into how these companies are applying AI concepts in practice.
The document provides an investor overview presentation by Nimble Storage. It discusses Nimble Storage's Adaptive Flash platform which aims to provide a single consolidation platform for all workloads. The platform delivers increased efficiency, ability to scale to fit customers' needs, ease of operations through InfoSight cloud management, and integrated data protection. It provides illustrative customer case studies showing benefits such as greater performance with reduced footprint, ability to achieve all-flash performance at lower cost, scaling cost effectively with no downtime, and dramatically lower total cost of ownership without performance compromise.
Larry Gary is the principal consultant and owner of Compliance Power 365, which helps companies achieve compliance with frameworks like CMMI, ISO, and NIST. The document provides an overview of CMMI 365, a software system integrated with Microsoft 365 that assists with appraisal preparation. It describes how partners can become resellers or referrers of CMMI 365 and earn commissions. Screenshots demonstrate features for gap analysis, team scoring, reviewing evidence, and linking activities to Microsoft Teams.
The document discusses Singapore's National Business Continuity Management (BCM) program. It outlines the importance of BCM for ensuring organizational resilience, describes Singapore's role as a global hub with associated business risks, provides an overview of the national BCM program and standards, and discusses supports available for enterprises to implement BCM. Key goals are to enhance Singapore's reputation as a trusted and reliable hub and boost the nation's overall resilience through corporate preparedness.
Developed for the Australian Innovation Festival 2010, this presentation leverages off a consulting approach we often use with clients seeking to commercialise early stage technologies. We have run numerous workshops and the Innovation Festival event showed the true power of this approach.
This presentation was developed for the Australian Innovation Festival 2010. It is a model used in consulting activities where we support clients in the development and assessment of alternate business models. Consider using key assessment parameters.
This document describes a company that transforms business processes to improve profitability. They have a team of experienced executives who assess clients' operations, reengineer processes to remove inefficiencies, deliver new systems, and manage ongoing changes. Their goal is to enhance customer experience, increase revenue and reduce costs through rationalizing processes, supply chains, and financial management. They aim to provide transparency and help clients better control their business.
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
Enhancing Adoption of AI in Agri-food: IntroductionCor Verdouw
Introduction to the Panel on: Pathways and Challenges: AI-Driven Technology in Agri-Food, AI4Food, University of Guelph
“Enhancing Adoption of AI in Agri-food: a Path Forward”, 18 June 2024
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART INDIA MATKA KALYAN SATTA MATKA 420 INDIAN MATKA SATTA KING MATKA FIX JODI FIX FIX FIX SATTA NAMBAR MATKA INDIA SATTA BATTA
The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
Efficient PHP Development Solutions for Dynamic Web ApplicationsHarwinder Singh
Unlock the full potential of your web projects with our expert PHP development solutions. From robust backend systems to dynamic front-end interfaces, we deliver scalable, secure, and high-performance applications tailored to your needs. Trust our skilled team to transform your ideas into reality with custom PHP programming, ensuring seamless functionality and a superior user experience.
The Role of White Label Bookkeeping Services in Supporting the Growth and Sca...YourLegal Accounting
Effective financial management is important for expansion and scalability in the ever-changing US business environment. White Label Bookkeeping services is an innovative solution that is becoming more and more popular among businesses. These services provide a special method for managing financial duties effectively, freeing up companies to concentrate on their main operations and growth plans. We’ll look at how White Label Bookkeeping can help US firms expand and develop in this blog.
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
Tired of chasing down expiring contracts and drowning in paperwork? Mastering contract management can significantly enhance your business efficiency and productivity. This guide unveils expert secrets to streamline your contract management process. Learn how to save time, minimize risk, and achieve effortless contract management.
8. Service Providers
Customer retained
Service Integrator
BRM Strategy management Contract management
(end-to-end) Service
management
CSI (end-to-end) Reporting Supplier & performance
management
Governance & Audit
Service Desk Desktop Server Storage Network Application
9. Commercial in Confidence | 9
Exercise
Case study Service
descriptions
Service
providers
Service component
Cheapest choice
Best choice
Prizes
SIAMease - ServiceNorth 12 September 2019
16. Commercial in Confidence | 16
Lessons learned
• SIAM is more than operations
o ALL providers, across ALL stages, need to be
involved
• A service integrator needs support to establish
themselves as the customer’s agent
o to the service providers, but also with the
customer retained capabilities and other
business units
• SIAM is about people
o collaborationcooperation,
improvementinnovations need to be
embedded
o providers need to be selected based on their
capabilities
• And people need to know about SIAM
SIAMease - ServiceNorth 12 September 2019
18. This presentation has been prepared by Kinetic IT Pty Ltd ABN 97 072 941 943 (Kinetic IT)
and is for educational or informational purposes only. It does not intend to replace
independent professional judgement, nor does it constitute legal or professional advice.
This presentation contains certain statements which may constitute as “forward-looking
statements” regarding our intent, belief or current expectations in terms of Kinetic IT’s
business operations, market and industry conditions. Such statements are only predictions
and are subject to inherent risks and uncertainties which could cause actual values,
results, performance or achievements to differ materially from those expressed, implied or
projected. No representation or warranty, expressed or implied, is made by Kinetic IT that
the material contained in this presentation will be achieved or prove to be accurate or
complete. Kinetic IT assumes no responsibility and excludes all liability whatsoever
(including in negligence) for any loss or damage which may be suffered by any person as a
consequence of any information in this presentation or any error or omission therefrom.
DISCLAIMER