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1 | SIAM Professional - ITSMF17 - 20 November
SIAM
The GOOD, the BAD
… the OBLIGATORY
and the VIRTUOUS
2 |
The BAD – SIAM is NOT …
• The former name of Thailand
o Well it is, but ..
• A silver bullet
• A replacement of ITIL®
• A fad
SIAM Professional - ITSMF17 - 20 November
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
3 |
The GOOD – SIAM is …
• An evolution of service management
• An approach to multi-provider management
o Not (only) from a contractualsupplier management perspective
o But including collaboration, and end-to-end focus into the ‘core’
• A functionalstructuralorganisational approach
SIAM Professional - ITSMF17 - 20 November
4 |
SIAM Layers
SIAM Professional - ITSMF17 - 20 November
Service Integration and Management (SIAM®) Foundation Body of Knowledge Version 1.0 - Figure 2
5 |
The OBLIGATORY – SIAM is …
• A response to more complex sourcing environments
• Essential in a ‘digital first’ world
o Necessary for cloud services
• Part of the skillset of an ITSM professional
SIAM Professional - ITSMF17 - 20 November
6 |
SIAM History
• Origins in the mid-2000s
• 2015 White Paper(s)
• 2016 Foundation BoK
• 2017 Foundation Accreditation
SIAM Professional - ITSMF17 - 20 November
7 |
The VIRTUOUS – Next steps …
• The upcoming SIAM Professional BoK
o Will bring in-depth look at what is involved
o Based around the Foundation BoK SIAM Roadmap
• Ready for the modern challenges
o eSM
o VeriSM
SIAM Professional - ITSMF17 - 20 November
8 | SIAM Professional - ITSMF17 - 20 November
SIAM Implementation Roadmap
4 Iterative stages:
• Discovery and Strategy
• Plan and Build
• Implement
• Run and Improve
9 | SIAM Professional - ITSMF17 - 20 November
Discovery
and Strategy
• Define strategic objectives
• Define governance requirements
• Define roles and responsibilities
• Map the existing services
• Understand the marketplace
10 | SIAM Professional - ITSMF17 - 20 November
Examples
11 | SIAM Professional - ITSMF17 - 20 November
Plan and Build
• Detailed SIAM model
• Appoint providers
• Plan for transitionretirement
12 | SIAM Professional - ITSMF17 - 20 November
Examples
13 | SIAM Professional - ITSMF17 - 20 November
Implement
• Selecting approach
• Transition
• Organisational change
management
• Introducing service providers
14 | SIAM Professional - ITSMF17 - 20 November
Examples
15 | SIAM Professional - ITSMF17 - 20 November
Run and Improve
16 | SIAM Professional - ITSMF17 - 20 November
Examples
17 | SIAM Professional - ITSMF17 - 20 November
• Culture
& Collaboration
• Outcomes
over activities
• SIAM model
with service integrator
18 |
Questions
SIAM Professional - ITSMF17 - 20 November
19 |
Claire Agutter
Claire@scopism.com
@ClaireAgutter
Michelle Major-Goldsmith
Michelle.Major-Goldsmith@kineticit.com.au
@MMG9898
Simon Dorst
Simon.Dorst@kineticit.com.au
@ITILZealot
SIAM Professional - ITSMF17 - 20 November

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Clare Agutter SIAM - The Good The Bad The Obligatory And The Virtuous

  • 1. 1 | SIAM Professional - ITSMF17 - 20 November SIAM The GOOD, the BAD … the OBLIGATORY and the VIRTUOUS
  • 2. 2 | The BAD – SIAM is NOT … • The former name of Thailand o Well it is, but .. • A silver bullet • A replacement of ITIL® • A fad SIAM Professional - ITSMF17 - 20 November ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • 3. 3 | The GOOD – SIAM is … • An evolution of service management • An approach to multi-provider management o Not (only) from a contractualsupplier management perspective o But including collaboration, and end-to-end focus into the ‘core’ • A functionalstructuralorganisational approach SIAM Professional - ITSMF17 - 20 November
  • 4. 4 | SIAM Layers SIAM Professional - ITSMF17 - 20 November Service Integration and Management (SIAM®) Foundation Body of Knowledge Version 1.0 - Figure 2
  • 5. 5 | The OBLIGATORY – SIAM is … • A response to more complex sourcing environments • Essential in a ‘digital first’ world o Necessary for cloud services • Part of the skillset of an ITSM professional SIAM Professional - ITSMF17 - 20 November
  • 6. 6 | SIAM History • Origins in the mid-2000s • 2015 White Paper(s) • 2016 Foundation BoK • 2017 Foundation Accreditation SIAM Professional - ITSMF17 - 20 November
  • 7. 7 | The VIRTUOUS – Next steps … • The upcoming SIAM Professional BoK o Will bring in-depth look at what is involved o Based around the Foundation BoK SIAM Roadmap • Ready for the modern challenges o eSM o VeriSM SIAM Professional - ITSMF17 - 20 November
  • 8. 8 | SIAM Professional - ITSMF17 - 20 November SIAM Implementation Roadmap 4 Iterative stages: • Discovery and Strategy • Plan and Build • Implement • Run and Improve
  • 9. 9 | SIAM Professional - ITSMF17 - 20 November Discovery and Strategy • Define strategic objectives • Define governance requirements • Define roles and responsibilities • Map the existing services • Understand the marketplace
  • 10. 10 | SIAM Professional - ITSMF17 - 20 November Examples
  • 11. 11 | SIAM Professional - ITSMF17 - 20 November Plan and Build • Detailed SIAM model • Appoint providers • Plan for transitionretirement
  • 12. 12 | SIAM Professional - ITSMF17 - 20 November Examples
  • 13. 13 | SIAM Professional - ITSMF17 - 20 November Implement • Selecting approach • Transition • Organisational change management • Introducing service providers
  • 14. 14 | SIAM Professional - ITSMF17 - 20 November Examples
  • 15. 15 | SIAM Professional - ITSMF17 - 20 November Run and Improve
  • 16. 16 | SIAM Professional - ITSMF17 - 20 November Examples
  • 17. 17 | SIAM Professional - ITSMF17 - 20 November • Culture & Collaboration • Outcomes over activities • SIAM model with service integrator
  • 18. 18 | Questions SIAM Professional - ITSMF17 - 20 November
  • 19. 19 | Claire Agutter Claire@scopism.com @ClaireAgutter Michelle Major-Goldsmith Michelle.Major-Goldsmith@kineticit.com.au @MMG9898 Simon Dorst Simon.Dorst@kineticit.com.au @ITILZealot SIAM Professional - ITSMF17 - 20 November