“Speed of Service” is an essential concept in auto repair, but how do we implement it without missing opportunities to create new clients? Greg Sands, one of the biggest success stories in the industries explains this delicate balance in this special Showcase event!

1. Showcase #153
http://turnaroundtour.com/libraries/showcase
Powered by TurnAroundTour.com
Hosted by Gary Gunn, AAM
Greg Sands
Delivering Speed of Service without
Sacrificing Opportunities

2. Showcase
FOUR Core Concepts
Budgeting for Profit
Advertising Marketing
Leadership Management
Daily Operations

3. Showcase
Engagement Opportunities
 Live Three Day Events per year (Feb, June, Oct)
 Six Week Auto Shop Bootcamps Online
 Six Week Auto Staffing Process Intensives Online
 Monday Auto Staffing Process Webinars
 Tuesday Super Webinars (Four Core Rotation)
 Massive Audio / Video / Document Libraries

4. Showcase
2014 Face-to-Face-Events
Select Group Experience
June 18 – 21 Missoula, MT
October 22 – 25 Mount Vernon, WA

5. Live Action

6. Live Action

7. Showcase
Greg:
1. Where did Speed of Service concept come from?
2. How did you test drive Speed of Service?
3. What can you expect when you launch this
concept?
4. I have heard you say, “Speed Sells”…Why?
5. When you have a full shop…What now?

8. Showcase
More Greg:
6. Do you take a technician off a paying job to
perform Speed of Service?
7. What if we are blown out….Do we stop Speed of
Service?
8. Technicians are going to LOVE this concept?
9. What are some examples of NOT executing Speed
of Service?
10. The RO average is going to be very low?

9. Showcase
More Greg:
11. I want to control car count Speed of Service will
not work for me…What do say, Greg?
12. Too many cars---too fast---makes no money.
13. If I take all the cars in, I will disappoint my
existing customers on jobs that are being worked
on….Greg, what do you say to this?
14. Do you mean getting the car fixed fast?
15. How do we make money with this concept?

10. Showcase
More Greg:
16. Okay at store level, in a perfect world, how
will this work?
17. How do we capitalize not sacrifice the
opportunities?
18.

11. Showcase

12. Showcase

13. Showcase