1. Sherif Essam Hamdy Biography
As a Global ProjectManager,my role isto leadandtake ownershipof global clientprogrammes,
leadingawork-streamonlarge complex programmes.
My experiencecrossesdisciplineslikeperformance improvement,program andproject
management,businessdevelopment,customerexperience &operations,planning&budgeting,and
trainingismy passion.
I am passionate aboutpeople development&performance managementthatdrivestoalign
individualgoalswiththe organization goals.
I believeinthe artof gettingthings/workdone throughpeople thusBestresultscomesoutof the
bestpeople.
Sherif hasa multinationalexperienceof 13 yearsworkingonCitibank,VodafoneEgypt,Vodafone
International Services“VIS”&currentlyVodafone Global Enterprise,hisexpertise andskillsrelated
to: BusinessDevelopment,Program&ProjectManagement,contactcenteroperationsaswell
customerexperience,Planning&Budgetinginadditiontothe Trainingasa certifiedtrainerin
Vodafone Egypt.
I like tochallenge myself goingoutof mycomfortzone fornew exposures,currentlyasa Global
projectManager inVodafone Global Enterprise inNorthAfrica&Middle east,myrole leadandtake
ownershipof global clientprogrammes,leadinga work-streamonlarge complex programmes,
mainlyNetworktransformation,cloudcomputing&M2M
Implementcontractsranging€1M - €10M in value •Budgetresponsibilityof upto €1M,I have an
extensive program&projectmanagementexperience of almost10 years, managingthe mega&
complex projectswithVodafoneEgypt,Vodafone Group&Vodafone International Servicesrelated
to CustomerOperations,Experience,Marketing,IT&StrategyProgramsdealingwithinternational
entities&Vendors

2. I managedlarge projectsteamslocally/physically &Internationally/virtually aswell programsconsist
of groupof projectsmanagersaccountable aboutall projectsfrominitiationtolaunch& Delivery
workingwithall companydepartmentdealingwithcustomers &external vendors.Ihave aSolid
experience inCustomercare,operations&lifecycle management,provided wow Customer
experience throughmanagingthe Enterprise operationsCall Center“SME” Small & Medium
Enterprisesaswell Accountmanagementforthe strategicaccounts“SME strategicTeam”underthe
account managementmethodologymanagingteamof 22 persons responsibleabout2500 accounts.
Before thatI workedinthe VIS departmentwithVodafone Australia,VodafoneUK & VFNew
Zealandforalmost3 years,thiswasanotherexposure workingonvirtual environment dealingwith
differentcultures,in the role of SystemManagementCenterTeamLeader& thenas Project
Manager where he startedthe projectmanagementjourney.
MoreoverI`m Vodafone CertifiedTrainerinVodafone Egyptconductingtraining sessions, Create &
designtrainingmaterial,exampleof the trainingtopicscovered&conductedacrossVodafone Egypt
differentdepartments:
 Performance Management.
 Time Management.
 PresentationSkills
 CustomerExperience.
 ProjectsManagement.
 The Vodafone Way.
Sherif Essam
Global Program Manager
Customer Presales and Service (CPS) – Africa
Vodafone Global Enterprise
Mobile: +20 100 500 23 44
Email:Sherif.Essam@Vodafone.com
Maadi: 7A Cornish El Nile,Dallah Tower,Maadi,Cairo
enterprise.vodafone.com
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