Shawshank Redemption Lessons on Crisis Communication
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Have you seen the motion picture Shawshank Redemtion? The great one. You can also learn lessons on crisis communication from it. Follow my presentation with original quotes and visuals from the motion picture associated with my experiences in crisis communication and outcomes from the survey made with cooperation of the Slovak Spokespersons Association in 2015.
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Shawshank Redemption Lessons on Crisis Communication
- 1. SHAWSHANK REDEMPTION LESSONS ON CRISIS COMMUNICATION LUBOMÍR TUCHSCHER, NEOPUBLIC LIVING ON THE EDGE, 2015
- 2. WHY AM I HERE?
- 3. EVERYBODY'S INNOCENT IN HERE
- 4. WHY ME? • RESPONSIBLE FOR EXTERNAL COMMUNICATION AT SPP DURING THE GAS CRISIS IN 2009 • COMMUNICATION DIRECTOR AT MINISTRY OF TRANSPORTATION OF THE SLOVAK REPUBLIC 2010-2012 • EXECUTIVE DIRECTOR OF THE SLOVAK ASSOCIATION FOR BRANDED PRODUCTS • CONSULTANT AT NEOPUBLIC PORTER NOVELLI
- 5. IS THERE A DIFFERENCE BETWEEN OFFLINE AND ONLINE CRISIS? MORE FREQUENTLY A CRISIS STARTS IN ONLINE WORLD, PEOPLE LIVING IN OFFLINE WORLD OVERLOOK THE FIRST SIGNALS CRISIS IN ONLINE WORLD LASTS LONGER, EVEN WHEN IT IS NOT ATTRACTIVE FOR TRADITIONAL MEDIA
- 6. ONLINE CRISIS 24/7 You eat when we say you eat. You shit when we say you shit. You piss when we say you piss. You got that, you maggot dick motherfucker? Captain Hadley
- 7. WHO IS RESPONSIBLE? Hey, anybody come at you yet? Anybody get to you yet?... Hey, we all need friends in here. I could be a friend to you... Hey... Hard to get. I like that... Bogs Diamond
- 8. IS YOUR COMPETITOR SOMEHOW RESPONSIBLE FOR A CRISIS SITUATION? 31,00% 20,70%10,30% 38,00% Convinced yes We have suspicions No Don´t know SURVEY MADE WITH COOPERATION OF THE SLOVAK SPOKESPERSONS ASSOCIATION IN 2015
- 9. HOW TO SOLVE A CRISIS SITUATION?
- 10. BE HUMAN It was like some beautiful bird flapped into our drab little cage and made those walls dissolve away, and for the briefest of moments, every last man in Shawshank felt free. It pissed the warden off something awful.
- 11. I'll send a letter a week. They can't ignore me forever. Andy Drufesne They sure can, but you write your letters if it makes you happy. I'll even mail 'em for you, how's that? Warden Samuel Norton BE REASONABLE
- 12. USING OF EXTERNAL CONSULTANTS DURING A CRISIS 51,60% 48,40% Yes No SURVEY MADE WITH COOPERATION OF THE SLOVAK SPOKESPERSONS ASSOCIATION IN 2015
- 13. Hope is a dangerous thing. Hope can drive a man insane. It's got no use on the inside. You'd better get used to that idea. Red CONTROL YOUR EMOTIONS
- 14. I believe in two things: discipline and the Bible. Here you'll receive both. Warden Samuel Norton FOLLOW THE GOLDEN RULE
- 15. CRISIS MANUAL IN SLOVAK COMPANIES 44,80% 48,30% 6,90% Have Don´t have Preparing SURVEY MADE WITH COOPERATION OF THE SLOVAK SPOKESPERSONS ASSOCIATION IN 2015
- 16. WHAT TO DO ONCE A CRISIS IS OVER? FACT: COMPANIES MAKE FIRE DRILL TWICE A YEAR BUT NEGLECT THE RISK OF A CRISIS SITUATION ON THEIR REPUTATION. THEY PREFER TO SAVE SOME MONEY AND AVOID MAKING CRISIS COMMUNICATION TRAINING.
- 17. SO WAS LUBO
- 18. LUBOMIR TUCHSCHER NEOPUBLIC 2015 USED QUOTES AND VISUALS FROM THE MOTION PICTURE THE SHAWSHANK REDEMPTION (1994)