The Kieku program aimed to standardize financial and HR administration processes across the Finnish government to improve quality and reduce costs. A common IT system called Kieku was implemented along with centralized shared service centers. Lessons learned included the importance of senior leadership, communication, and partnership. While standardization enabled productivity gains, integration between the SAP and Logic components of Kieku posed challenges. Overall Kieku achieved the objectives of increased productivity through simplified and automated processes, efficient knowledge sharing through common operating procedures, and harmonized service provision through the shared services model.