1. Resume: Mathew Hoole Page 1 of 6 ef1f18f3-ad78-47dd-814e-d7611fa7ff31-161108232616
Resume
Personal Details
Name: Mathew Charles Hoole
Address: 5 Tadgell Place Florey ACT 2615.
Telephone Private: 0413 000 914
Email: hoole_mc@hotmail.com

2. Resume: Mathew Hoole Page 2 of 6 ef1f18f3-ad78-47dd-814e-d7611fa7ff31-161108232616
Career Summary
From May 2016 – September 2016 through Manpower Employment Agency I worked at the Australian
Electoral Commission (AEC) on their Payroll Helpdesk. My duties included:
 Answering phone queries as a Helpdesk Call Centre operator,
 Process employee superannuation forms and resolve Superannuation Exceptions
 Administer the Learning Management System and perform testing on the learning content,
 Administer the Employment Management System,
 Train new staff.
From March 2016 – April 2016 through Hays Employment Agency I worked in a large Building Company
performing Accounts Payable duties. These include:
 Entering and/or approving Estimate Variation records and Client Variation Records,
 Processing Invoices,
 Debt Recovery.
From April 2010 until February 2016 I worked in the telecommunications industry for Telstra
dealerships. In that time I became a Telstra Business Solutions Professional Certified in Voice, Data and
Mobile Solutions. My primary role was working in the Finance Team as Compliance Officer, where I
worked to ensure staff adheres to rules and regulations, and ethical standards expected by Telstra, and
adhere to laws by Federal and Territory Government. I also provide significant time assisting my
colleagues in the Finance Team by performing other duties such as:
 Entering journals into our Accounting System
 Performing reconciliations e.g. general banking and loan accounts, and daily electronic
transactions,
 Investigating issues with anticipated revenues e.g. exceptions and discrepancies,
 Assisting the payroll officer e.g. managing and reporting Staff Absences and Leave, investigating
pay and tax queries by staff and checking the pay run,
 Regular Reporting of duties mentioned above,
 Processing and reconciling claims for rebates from Telstra,
 Stock takes and Stock counts,
 Managing the Asset and Depreciation Registers,
 Expense Breakdowns e.g. the phone bill broken down by entity, division and individual use,
 Staff Training, and creating procedure guides,
 Cash banking.

3. Resume: Mathew Hoole Page 3 of 6 ef1f18f3-ad78-47dd-814e-d7611fa7ff31-161108232616
I have also worked in the Australian Competition and Consumer Commission (ACCC) as a contractor in
ICT Services. In this administrative role I learned new skills in:
 Finance
 Procurement
 Reporting
 Corporate IT
 Inventory.
I have worked in the computer retail industry for over 10 years. My day to day activities included:
 Helpful Sales advice and consultation and friendly mannered phone support.
 Reliable System and Server Building.
 A broad and experienced range of troubleshooting e.g. Desktops, Networks, Servers, Peripherals,
Viruses and Malware, Internet, Email, Windows and common Desktop Applications.
 Support for Specialized Systems e.g. Computerized X-Ray Equipment, Computerized Surveillance,
and Computerized Clean Room Monitoring Equipment.
I hold recognized and very recent qualifications with an Advanced Diploma in Accounting where I
maintained a Grade Average well in excess of a Credit. I seek new opportunities and more exposure to
diversity. I take pride in my work and wish to further my career in the corporate/business sector or
public service. I have always taken pride in my work and I am driven to excel in what I do.
In May 2016 I underwent a Police Check as a requirement to work at the Australian Electoral
Commission
Recent Achievements
 CEO Award for Transformation, Innovation and Excellence in the Workplace (2015)
 Annual Most Improved Employee Award (2014)

4. Resume: Mathew Hoole Page 4 of 6 ef1f18f3-ad78-47dd-814e-d7611fa7ff31-161108232616
Education
Tertiary Education
 Qualification: Advanced Diploma in Accounting (2014)
Institute: Canberra Institute of Technology
 Qualification: Telstra Business Solutions Professional Certification (2015)
Institute: Telstra
 Qualification: Certificate III in Customer Contact (2013)
Institute: Maxwell Services Pty Ltd
 Qualification: Office Workplace Safety (2016)
Institute: Workpro
 Qualification: Discrimination, Harassment and Bullying (2016)
Institute: Workpro
 Qualification: Corporate Safety Induction Training (2016)
Institute: Hays Employment
 Qualification: Teaching the IT Gap Certificate (2003)
Institute: ACT Government
Finance, Accounting Payroll and HR Packages used in the Workplace
 ICE (Signature Software) – Telstra Business Centre Fyshwick
 AECPAY – AEC Payroll System
 Employment Management System - AEC
 Election Training Learning Management System (Southrock) - AEC
 Vista v6.97 (Viewpoint) – Village PTY LTD
 Finance 1 (Technology 1) – Australian Competition and Consumer Commission
 MYOB (MYOB Technology) – Canberra Institute of Technology
Conferences and Seminars
 DISC Personal Insight Profile Training (November 2013)
 Telstra Tele-Sales Training (September 2010)
 Introduction to SAP (November 2008)
 Introduction to Lotus Notes (August 2008)
 TRIM Training Course (Dec 2007 and Jan 2008)
 ACCC Induction Course (2007)
 Microsoft TechNet Seminars: (2004-2006) on Windows Releases, Security and MS Office

5. Resume: Mathew Hoole Page 5 of 6 ef1f18f3-ad78-47dd-814e-d7611fa7ff31-161108232616
Prior Work Experience
Period of
Employment Employer Duties
May 2016 –
September 2016
Australian Electoral
Commission (AEC)
Call Centre Helpdesk taking Payroll, Training and HR queries
Process staff Superannuation forms in AECPAY
Identifyand resolve Superannuation Exceptions
Administration of staff details in the Employment Management
System
Administration of staff and their online training curriculums in
the Learning Management System
System testing of online training content
Train new staff in the duties listedabove
March 2016 –
April 2016
Village Building PTY
LTD
Entering and/or approving Estimate Variation records and Client
Variation Records
Processing Invoices
Debt Recovery
September 2012
– February 2016
Manneila PTY LTD
and AnneilkenPTY
LTD t/a The Telstra
Business Centre
Fyshwick
Compliance including Contract Checking, Policy Creation,
Procedure Guides, Staff Training and advice
Book Keeping
Daily and monthly Reconciliation
Maintaining the company Asset Register
Conducting Stock counts and Stock takes
Breakdown of expensese.g. phone bills
Providing assistance to the Payroll Officer
Investigating Exceptions and Discrepancies
Processing Marketing Rebates through COOP
April 2010 –
September 2012
Manneila PTY LTD
and AnneilkenPTY
LTD t/a The Telstra
Business Centre
Fyshwick
Tele-Appointing
Tele-Sales
Daily Reporting and other General Administrative Duties
Staff Training
Reception and Concierge
June 1998 –
December 2011
ATM Computers Computer Retail (Sales) and Consulting
User Support (Computing)
Installing and upgrading software
Help Desk
Networking
November
2007 – April
2008
Australian
Competition and
Consumer
Commission
Administrative ICT Support
Procurement of ICT services, hardware and software
Monitor ICT financial transactions and check invoices against
service delivery,contracted support charges and assets holdings
Accounts Processing using Commission’s Finance System
Maintaining records followingGovernment Principles and
Commission Policy
Fostering and maintaining effective communication with
potential contractors

6. Resume: Mathew Hoole Page 6 of 6 ef1f18f3-ad78-47dd-814e-d7611fa7ff31-161108232616
Referees
TBC Fyshwick
Anne Kennedy – Director Contact Number: 0411 140 277
Email: anne@tbcfyshwick.com.au
Address: Unit 4, 13-15 Townsville Street Fyshwick ACT 2609
TBC Fyshwick – Previous Manager
Jessica Lau – Financial controller Contact Number: 0401 815 862
Email: lau_jessica@hotmail.com
Australian Electoral Commission
Emily Kerslake – Assistant Director Contact Number: (02) 6271 4716
Email: Emily.kerslake@aec.gov.au 0402 484 111
Address: 50 Marcus Clarke St, Canberra ACT 2601
Emma Hallas – ETP Business IT SystemProject Officer Contact Number: (02) 6271 4491
Email: emma.hallas@aec.gov.au 0408 539 411
Alex Ravenscroft – Election System Administration Officer Contact Number: (02) 6271 4756
Email: alex.ravenscroft@aec.gov.au
Village Building
Name: Tracey Marshall – Accounts Clerk Contact Number: (02) 6129 7015
Email: tmarshall@villagebuilding.com.au
Address: 7/92 Hoskins Street, Mitchell ACT 2911
ATM Computers
Name: Eva Zhou – Director Contact Number: (02) 6253 0537
Email: sales@atmcomputers.com.au
Address: Shop 6 Oatley Court, Belconnen. ACT 2617
Character Referee
James McKay Contact Number: 0434 148 744
Email: jmckay@homemail.com.au