1) Marketing requires participation and engagement with consumers on social media through a many-sided relationship between advertisers, consumers, and other consumers.
2) Viral videos that provide value through humor or knowledge are more effective at enhancing brands and motivating sharing than one-sided advertiser messages.
3) To succeed on social media, companies should engage with customers by addressing their complaints, recommendations, and niche interests through various social media tools like Facebook, blogs, and Twitter to create a worldwide conversation around their brand.