1. Dear Sir / Madam,
It iswithgreat interestthatI read your recent posting for the position of Service Desk Team Leader
In response, I enclose my resume for your consideration. I hope to leverage my professional
accomplishments to provide valuable insights to your organization.
With more than 9 years of experience in managing IT Service Desk operations for various
organizations across India and Middle-East I am confident that I will be an excellent candidate for
this position.
I was associated with Gulf International Bank, KSA as Service Desk Manager for more than 2 years.
Before joiningthisorganizationIhave workedsimilarpositionwithProtiviti MemberFirm, Kuwait;Al
Dhahry Group, KSA and Fedora Technologies, India.
During my jobs I have demonstrated my ability in managing service desk operations, providing
technical support,handlingticketsandvendormanagement. Review of my credentials will confirm
that I have excellentexperience in ITSecurityPolicyDeployment,resolving computer hardware and
software issues,compliancemanagement,customerserviceandteammanagement complemented
by Bachelorsdegree inComputerScience & Engineering. Iwill bringmyskill-setsandexperiencesfor
working with your team as I sincerely want to occupy this position.
Giventhe opportunity,Iwouldapplymyself withenthusiasm to all tasks, ensuring that I get the job
done accurately and efficiently. I look forward to a favorable response and would welcome an
opportunity to schedule a personal meeting in order to discuss my candidature in great detail.
Sincerely,
SHAAN HUSSAIN
Enclosure:Resume