A booklet describing the creation of an organisations success formula

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... our Success Formula & how we built it
SF cnz coffee table v5.indd

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3. about us
CapabilityNZ, or the New Zealand Business Capability Society, was incorporated in November 2008
with the following underlying objectives:
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Increase understanding of and demand for high quality services aimed at raising capability in the
business sector in New Zealand;
Facilitate the supply and development of appropriate and accessible capability building services to
meet the dynamic needs of all New Zealand enterprises;
Increase understanding of the direct benefits of investing in building business, management and
leadership capability within New Zealand;
Increase knowledge and acceptance of services available to build capability within New Zealand;
Work with the private sector and Government to facilitate the supply and development of capability
services that are of a high quality and of relevance to New Zealand enterprises; and
Implement any other object that relates to the building of business capability within New Zealand.

4. What we are all about is building business capability so
that all those great small and medium NZ business are
more successful in what they want to do.
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Greatness doesn’t depend on size.

5. Business Asscociations
The stakeholders Busines Information Zones
Economic Development Agencies
Capability Providers 5
Business Owners
Business Coaches
Regional Partner Network
Government Agencies
Training Service Providers CNZ staff
DIG A LITTLE DEEPER
AND EXTRACT THE VALUE
from an extensive business network
Business Advisors

6. why we have a Success Formula
Having a Success Formula offers our organisation a multi faceted approach
to building our own capability.
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Our formula helps us define our best practice and identify the improvements
we need to implement if we want to achieve our agreed success.
We are able to measure and track our journey to success by using web
enabled tools.
Using our Success Formula gives us a unique management system to…..
• drive ongoing commitment by everyone
• encourage participation and accountability for continuous improvement
• provide a means of tracking performance
• enable integration of our vision and purpose into everything we do.

7. acknowledgements
- Jim Collins
We started the process off to develop what our Success Formula would be ... along the way we
involved our customers, our suppliers and our stakeholders as they see us through different eyes.
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We asked them to help identify the important behaviors and practices we need to have in place
to be successful. We received great online responses ( 65% response rate) and appreciated the
effort taken to brainstorm and then vote for the most important behaviors and practices. The
contributions were exceptionally relevant and we have used these ideas to create our FORMULA for
SUCCESS.
Our FORMULA will benchmark Best Practice for CapabilityNZ.
We will regularly invite our customers, our suppliers and our stakeholders to score our
performance against our FORMULA. The scores and feedback are used to to continually improve
our services and performance.
It is inspiring having you on this shared journey ...
“accelerating the building of business capability, contributing to a productive

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Creating our formula
begin with the end in mind
(Stephen Covey)

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Our first experience of understanding the success
formula process was an away day at the Wellington
Zoo. Not only did we have ago at the items that
could make up our success formula but we also
did some voluntary work cleaning up the monkey
island. It was a hot and rewarding day on all counts.

10. our unique formula
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11. SUCCESS for us is ...
trusted +ve impact
contribution vibrant
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future focus practical community builder
the connectors reputation neutral
great for the bottom line network creators
market knowledge agile

12. our drivers
our drivers are the behaviours, principles and practices we need to have
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in place if we are to consistently achieve our success.
We have relevant, useful and We are absolutely trusted We continually review and We have a compelling and
practical services and products by the business community develop our products and exciting vision and our purpose
that add value to the bottom because we are neutral and services. CapabilityNZ is agile in the business community
line of a business. We get ethical. CapabilityNZ is open and flexible with a focus is clear. Our leaders are
business owners and leaders and transparent and the on innovation. We create motivating, positive and future
to think about their business business community has full fresh approaches to building focused.
operation. We make a positive confidence in our products and business relationships.
impact on business therefore processes. We have a great
contributing to a productive reputation for delivery.
and competitive NZ.
We are an effective catalyst The business community Our team brings their Our team has sound business
in business because we is assured and confident initiative, intelligence and expertise and we fully
understand, listen and that CapabilityNZ builds experience to the execution of understand our business
interpret the market needs. strong business to business agreed actions and outcomes. functions. Our processes and
Our market knowledge means connections through strategic We are a highly performing policies are practical, well
we can build a vibrant business networking. We know constant team, we work efficiently with sorted and efficient. We follow
community. and regular communication direction. We value being part the PLAN-DO-ACT-CHECK
is imperative. We work to be of a team but when necessary approach to the way we work.
collaborative and true partners we can work independently.
in business.

13. our limiters
our limiters are the behaviours, principles and practices we need
to eliminate if we are to achieve our success. 13
Our product and services are Business providers and
too complicated and hard. potential benefactors protect
Questionnaires and processes themselves as they are
have too many steps and are suspicious of CapabilityNZ
impractical with no relevance motives. We are seen as a
to building business capability. competitor and there is a lack
of acceptance of us amongst
the business community.
Bureaucracy and indifferent We are under resourced
support means CapabilityNZ and over committed. There
gets tied up in knots. Non is no clarity of roles and
alignment between governing responsibilities. Mistakes
bodies and the CapabilityNZ are often made due to poor
team leads to lack of systems and lack of guidelines.
cohesion, fragmentation and
disengagement.

14. the word we’re all
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talking about
capability
1, ability
2, a characteristic that may be
developed potential aptitude

15. the story behind our pictures
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... this was about showing the ... understanding is often ... this is trust; letting go and ... the maori hongi show respect
work-life balance which is what portrayed as correct depending on another person for one another and out of this
most of us strive for interpretation ... with no comes rapport
distortion inbetween
... what better portrayal of ... get a man to the moon and ... a well oiled machine is a
...we learn, we change, we
a TEAM that the All Blacks, back in 10 years. US President capable thing that humms along
evolve to be something better and
emotionally linked in the before John FK described the ultimate do the job it was designed for
greater .. thats INNOVATION
game HAKA. mission.
... YES it may all be mapped out ... lets not get tied up in ... sometimes it is much easier to ... the Nepalise sherpas have
with multiple pathways but I will unessecary string and knots with put barriers up and keep others shown us many times what its
die before I get through this ! overly bureaucratic process out than open the door and move like to be overloaded ... my
to a far better place. back hurts!

16. making a difference
Describing best practice on its own is not going to get results.
Creating our formula was just the start!
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We continually measure our performance against our formula.
We are prompted to go online regularly to assess our performance.
We score and comment against each driver and limiter. Our input is recorded anonymously.
Our constructive, honest feedback and great ideas make the difference.
It is critical that we are committed to this process so we can achieve our results.
This is how we go from good to great.
TRUSTED
TRUSTED PERFOFORMACE TREND
Trusted Score
4.0
3.4
3.2
3.0 2.5 2.5
2.4 2.3
We are absolutely trusted
by the business community
2.0
because we are neutral and
ethical. CapabilityNZ is open EXAMPLE ONLY
and transparent and the 1.0
business community has full
confidence in our products and
processes. We have a great
reputation for delivery.
Jun 10 Jan 10 Jun 11 Jan 11 Jun 12 Jan 12

17. understanding the scores
The sum of the score of each driver is divided by the
sum of our scores of each limiter to give us an overall
percentage. 17
DRIVERS ÷ LIMITERS = OVERALL %
PERFORMANCE TREND
Combined Score
In addition we can go online to see dashboard reports of
the individual driver and limiter scores and the 80%
EXAMPLE ONLY
recommendations that have been suggested for 60%
continuous improvement.
40%
20%
Jun 10 Jan 10 Jun 11 Jan 11 Jun 12 Jan 12

18. keeping it alive
We have many useful tools and resources.
These resources are customised to our needs.
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They are designed to help us take action.
They are designed to integrate our values and best practice into the
way we do work.
The visual aspect of our formula is powerful in supporting this
integration.
The pictograms are used in our tools to help us keep focussed on our
principles, behaviours and practices.

19. taking action
The development of our success formula
with the help of our stakeholders is OK on
one level, but with nothing else it is just an
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interesting exercise.
To make a real difference we must take
ACTION
... and make it a real living way of life
around here.
Striving to increase our overall score by
increasing the DRIVER performance and
decreasing the impact of the LIMITERS is
what we do, each and every working day.

20. ... the last word
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- Napoleon Hill