SESSION 20 MODULE 7 (2).pptx

EARPHONES
LET US BEGIN
PEN AND NOTEBOOK PHONES ON SILENT
DECENT INTERNET CONNECTION SILENT ROOM
2

WHAT WE HAVE COVERED?
WHAT ARE GOOD CUSTOMER SERVICE SKILLS AND WHY ARE THEY
IMPORTANT?
DIFFERENT TYPES OF CUSTOMERS AND HOW TO DEAL WITH THEM?
UNDERSTANDING CUSTOMER EXPECTATIONS & HOW TO DEAL WITH THEM
TIPS TO PROVIDE GOOD CUSTOMER SERVICE
In Module 7, Session 19 we covered:
In Module 7, Session 19 you learned about customer expectations & how to deal with them.
In Session 20, you will learn to completely satisfy the customer expectations by providing a 100%
clean & hygienic end-to-end customer service.

WORKPLACE
SKILLS
(Session 16 to 21)
MODULE 7

UNIT 7.1: PERSONALITY DEVELOPMENT
UNIT 7.2: PROFESSIONAL CONDUCT
UNIT 7.3: CLIENT SERVICE SKILLS
UNIT 7.4: SITE CLEAN UP
UNIT 7.5: DIGITAL & FINANCIAL LITERACY
MODULE 7 UNITS
6
Work skills can be covered under following topics:

WHAT WE WILL LEARN TODAY
Body hygiene & etiquettes
Professional etiquettes and attitude
Communication skills and attitude in life
Maintaining good client relationship and providing good
client service
Adopting methods related to site clean up after
completing the installation & maintenance
COVERED IN
6 SESSIONS
In module 7 we will understand:
Digital and Financial literacy and its importance
7

UNIT 7.4:
SITE CLEAN UP
MODULE 7

MODULE 7
UNIT 7.4 : SITE CLEAN UP
PICK THE NEAT & CLEAN ONE!
Which is an example of a professional site installation job work?
A. B.
Did you also Choose A?
9
https://www.dnaindia.com/mumbai/report-solar-power-to-light-up-this-thane-housing-society-2664389
https://bahamasenergyandsolar.com/dont-be-victim

MODULE 7
WHAT IS SITE HYGIENE?
Things to keep in mind for site hygiene:
1. Avoiding discomfort to clients
2. Avoiding disturbance of furniture &
equipment on site
3. Proper discarding of waste
Site hygiene is about achieving a professional end to end service that will ensure safety and care of the
clients during & after work is completed.
10

MODULE 7 11
1. AVOIDING DISCOMFORT TO CLIENTS
Everyone on site (people & pets) are doing something & should not be disturbed.
Chemicals: Keep children and
pets away from dangerous
chemicals
Noise: Inform the client to use
cotton or earphones before
drilling or digging
Dust: Inform the client to wear a
mask or go outside before
drilling or digging

MODULE 7 12
2. AVOIDING DISTURBANCE OF FURNITURE
If furniture has to be removed, keep these 3 things in mind to avoid disturbance:
Check the picture you clicked
and place the furniture back
where it should be
Remove the furniture while
installing
Take a picture or draw a plan of
furniture during site survey

MODULE 7 13
3. PROPER DISCARDING OF WASTE
These 3 things must be kept in mind to handle all kinds of waste (if any) that are created on site.
Waste disposal: Responsibly
getting rid of the collected
waste
Proper waste management:
Creating minimum waste & safe
collection for disposal
Identify the waste: If any waste
is created on site, separate
them into these 5 categories

MODULE 7
WHY SHOULD INSTALLER TAKE CARE OF THIS?
You must achieve 100% service and the client has to do no extra work. This is important because:
Assure safety & care of
clients during the work &
after it is completed
Minimize pollution as a
responsible human
being
Achieve the best
possible customer
service
14

MODULE 7
KNOWLEDGE CHECK
What are the three most
important parts of site
hygiene
? Avoiding Discomfort to Clients
Avoiding Disturbance of Furniture
Proper Discarding of waste
15

MODULE 7
DESCRIPTION
In this video you will learn how waste is
generated & what happens to the waste after
we throw it in the dustbins. You will see where
the waste goes & how it is polluting the
environment if it is not recycled & managed
properly.
Duration : 02 Min 12 Sec
VIDEO 28 – EFFECT OF EXCESS WASTE
https://www.youtube.com/watch?v=4JDGFNoY-rQ
16

MODULE 7 18
2.
4.
1.
3.
5.
3A. IDENTIFY THE TYPE OF WASTE
All waste that might be created on site can be divided into these 5 categories:
1. Packaging Waste
2. Installation/ Construction Waste
3. Hardware Waste
4. Chemical Waste
5. Sharp Waste
https://www.flowstobay.org/calendar/hhw-collection-event-pacifica-3
https://www.shutterstock.com/video/clip-1045631104-recycle-metal-waste-building-material-bolts-screws

MODULE 7 19
2.
4.
1.
3.
1. PACKAGING WASTE
Packaging waste is the covering of all new products. They might include:
Examples:
1. Paper
2. Cardboard Cartons
3. Plastic
4. Thermocol
Packaging waste is the most
common type of waste.
MANAGEMENT: This type of waste
must be recycled.
After unpacking, collect all these
items in one place.
https://averda.co.za/news/how-to-recycle-properly/
https://www.thebetterindia.com/65874/an
akta-prabhu-thermocol-recycling-foam

MODULE 7 20
2.
4.
1.
3.
2. CONSTRUCTION WASTE
Construction waste is created during the installation of solar modules. These include:
Examples:
1. Unwanted rocks & stones
2. Cement
3. Dust
4. Wood
Extra cement & wood can be reused for
the next project.
MANAGEMENT: This waste should be
stopped from spreading.
This type of waste must be cleaned
before leaving.
https://www.ecomena.org/drilling-waste-management
https://lordhire.co.uk/dust-awareness-safety

MODULE 7 21
2.
4.
1.
3.
3. HARDWARE WASTE
Hardware waste is created from leftover tools during on-site work. These include:
Examples:
1. Wire cuttings
2. Nails & Screws
3. Conduit leftovers
4. Leftover Tape
Hardware waste occurs when extra wires,
pipes, or nails and screws are piled up on
site.
MANAGEMENT: Try to use minimum
number of tools to avoid this type of waste.
Collect and store in the tool box after work is
complete.
https://nerdtechy.com/best-magnetic-sweepers

MODULE 7 22
TIPS TO HANDLE HARDWARE WASTE
Hardware waste can cause serious damage to skin and body if not managed properly.
1. Wear safety gloves while
installing
2. Do not leave nails and
screws on floor
3. Keep children away from
installation area
https://www.bchydro.com/safety-outages/electrical-
safety/safety-at-home/safety-for-kids.html
https://5c0rn3d1nf0rm3dm3.wordpress.com/201
5/09/06/tending-to-puncture-wounds
https://www.researchgate.net/figure/Nail-gun-
framing-nail-injury-involving-thumb-index-and-
middle-fingers_fig3_23660405

MODULE 7
KNOWLEDGE CHECK
What are the 5 different
types of waste that can be
created on site
? Packaging Waste
23
Installation/ Construction Waste
Hardware Waste
Chemical Waste
Sharp Waste

MODULE 7 24
2.
4.
1.
3.
4. CHEMICAL WASTE
Chemical Waste is created due to spilling of dangerous materials. These include:
Examples:
1. Paints & Pigments
2. Markers
3. Acids
4. Toxic cleaning liquid (Phenyl, Bleach, etc.)
This type of waste can catch fire and is
capable of causing explosions, toxic fumes,
etc.
MANAGEMENT: Avoid spilling these
materials as much as possible.
Clean this waste properly before leaving the
site. https://economictimes.indiatimes.com/markets/stocks/news/stocks-that-painted-d-street-in-
green-but-may-lose-shine-now/articleshow/72122072.cms

MODULE 7 25
TIPS TO HANDLE CHEMICAL WASTE
Chemical waste can cause serious damage to skin and body if not handled properly.
1. Children must be kept away
from chemicals as they may
ingest these chemicals
unknowingly
2. Keep pets away as they
may ingest these chemicals
or hurt themselves
working with chemicals
https://www.pinterest.ca/b4335980/blisters/
https://bothellpethospital.com/hot-spots-in-
dogs/dog-hot-spot-paw
https://staysafe.org/safety-at-home-10-common-
safety-hazards-around-the-house

MODULE 7 26
2.
4.
1.
3.
5. SHARP WASTE
Sharp Waste can enter body to cause damage or injury. These include:
Examples:
1. Broken Solar Module Cells, if any
2. Broken Glass, if any
3. Used blades
4. Sharp Metal Objects, if any
This type of waste may be created due to
breaking and damage to any hard materials.
MANAGEMENT: The best way to manage
sharp wastes is to handle these objects
carefully.
Always wear safety gloves to collect these
wastes. https://sinovoltaics.com/solar-cells/wanted-
broken-solar-cells-for-recycling-purpose
https://www.thekitchn.com/4-easy-ways-to-clean-
up-broken-glass-tips-from-the-kitchn-208743

MODULE 7 27
TIPS TO HANDLE SHARP WASTE
Sharp waste can cause serious damage & injury to skin and body if not managed properly, like septic.
1. Do not leave metal or
glass pieces on floor
working with sharp objects
3. Keep children and pets
away
https://www.animalrahat.com/latest-news/work-
dogs-sake
https://www.reddit.com/r/MedicalGore/comments/adsq7l
/my_foot_when_i_stepped_on_piece_of_glass_on_my/

MODULE 7
KNOWLEDGE CHECK
Nails & Screws are what
types of wastes
?
Hardware Waste
28

MODULE 7 30
3B. WASTE MANAGEMENT
Waste management is the handling of waste (if any) safely & collecting it for disposal in the end.
CREATING MINIMUM WASTE
Adopt methods to avoid
creating wastes, as much as
possible on site
SAFETY PRECAUTIONS
All waste must be handled with
care, E.g.: Wear Safety Gear &
Use the right tools
RECYCLING & REUSING
Much of the waste can mostly
be recycled and reused
E.g.: Packaging Waste

MODULE 7 31
While unpacking the products (like solar modules, etc.), you’ll find all kinds of leftover packaging material.
WASTE MANAGEMENT – PACKAGING
Neatly tape these boxes and
keep them aside until you
complete the installation
Separate the unused packaging
materials like Plastic,
Thermocol, Paper, etc. & store
in separate boxes
Carefully unpack products and
place them in a dry & safe area
PLASTIC
THERMOCOL PAPER
https://www.merkasol.com/Pallet-21-Solar-
Panels-Polycrystalline-300w-Amerisolar

MODULE 7 32
Concrete is required to create the foundation of a MMS Structure as we learned in Module 3.
WASTE MANAGEMENT – CONCRETE
Tell team to stop mixing
concrete when work is complete
Keep short travel distance to
carry concrete mix to the
location of footing, to avoid
drying & spilling
Calculate exact amount of
cement, sand, aggregate mixture
required for the footings
HEIGHT
LENGTH
WIDTH
Message
Received
Last
Batc
h

MODULE 7 33
Cover all furniture and floor
with newspapers/ plastic,
etc. to protect from drill
waste
Inform client to wear a
mask and earphones
Switch off the fan before starting
to drill the wall to avoid blowing
waste too much
WASTE MANAGEMENT – DRILL 1
Let’s take a look at 6 simple steps to avoid drilling wastes:
We are
going to
start drilling
Okay, we
will prepare
for that
1. 2. 3.

MODULE 7 34
Wrap all newspapers/ plastic
sheets with the waste together,
tape them and throw them in
dustbin
Carefully pick up all
newspapers/ plastic sheets
with the drill waste after work is
complete
Put one newspaper/plastic
sheet exactly below the
location of drilling task
WASTE MANAGEMENT – DRILL 2
Let’s take a look at 6 simple steps to avoid drilling waste:
4. 5. 6.

MODULE 7
KNOWLEDGE CHECK
What are the three most
important things in waste
management
? Creating Minimum Waste
Taking safety precautions
Recycling / Reusing of Waste
35

MODULE 7 36
Pack tool box and throw
away damaged or useless
hardware in dustbin
properly
Take only the required quantity
& size of nails, screws,
consumables, etc.
Check drawings carefully for the
number & size of nails, screws,
consumables, etc. required
WASTE MANAGEMENT – HARDWARE
Hardware waste can be avoided by being aware of these 3 simple things:
https://www.thespruce.com/organizing-your-
tools-2648069
http://kimdara.com/kimbob/solar/index.html

MODULE 7 37
After cleaning, wash the cloth
used for cleaning before giving
it back to the client
Request the client for cleaning
materials like cleaning liquids,
mop, broom & a dust cloth for
cleaning the spilled chemicals
Avoid spilling chemicals
like paints, acids, etc.
WASTE MANAGEMENT – CHEMICAL
Chemical waste is dangerous and must be handled carefully by being aware of the following things:

MODULE 7 38
Collect all sharp waste in a
solid tin can and collect all of
them at a safe place for
disposal
Sweep all glass materials
immediately when broken
Handle all breakable objects
carefully and while wearing
proper safety gear
WASTE MANAGEMENT – SHARP
Sharp waste has the possibility of entering anyone’s skin if not handled properly. Take care of these 3 things:

MODULE 7
DESCRIPTION
In this video you will see the journey of
waste from generation to disposal, to
treatment. You will also see how waste can
be treated effectively and what happens to
the waste that we produce everyday in our
lives.
VIDEO 29 – EXCITING JOURNEY OF TRASH
https://www.youtube.com/watch?v=SxeVB3gB0NA
39

NOTE
Not all collected waste
needs to go into the
dustbins.
Some waste can also be
recycled or reused.
41

MODULE 7
KNOWLEDGE CHECK
Which types of waste
can be collected for
reusing & recycling
?
42
Packaging Waste
Hardware Waste
Sharp Waste

MODULE 7
KNOWLEDGE CHECK
Which types of waste
can be disposed
?
43
Chemical Waste
Construction Waste

MODULE 7 44
3C. WASTE DISPOSAL
In this stage, the collected waste is ready for safe disposal or to be thrown away. Collected waste need to be divided into the given
3 categories & then sent to their respective locations.
RECYCLABLE WASTE
Sent to recycling centres or local
scrap dealer.
E.g.: Objects made of Glass, Plastic,
Paper, Metal, etc.
REUSABLE WASTE
Taken back to warehouse to be
reused for other projects
E.g.: Corrugated cartons, packaging
materials, etc.
USELESS WASTE
Non-recyclable & Non-reusable
wastes goes into the garbage
bins which end up in landfills
E.g.: All damaged products

45
NOTE
Avoid throwing wastes in the
dustbins as much as possible as all
useless waste goes to landfills.
The waste that goes to landfills can
cause severe health problems to
people, animals & the environment.

MODULE 7 46
2.
4.
1.
3.
5.
GOOD PRACTICES OF WASTE DISPOSAL
According to the 5
categories of wastes, let us
see where will you dispose
them. Packaging waste in good
condition can be reused
Broken bricks, stones or
concrete will be thrown in the
community garbage bins
Glass or metal waste is sent to
recycling centres
If the cleaning agent or cloth used
to clean chemical waste is useless
now, it is thrown in a dustbin
Usable consumables can be
reused. Broken & waste
consumables can be thrown away
in dustbins
Given here are good practices to reduce sending wastes to landfills.

MODULE 7
DESCRIPTION
In this video you will learn how to dispose
waste properly. You will also see how to
prevent waste, the types of waste and the
negative effects waste can have on humans
& our surrounding environment. Pay
attention to these things and be a
responsible human being.
VIDEO 30 – PROPER WASTE DISPOSAL
https://www.youtube.com/watch?v=Yb5dDiiEcic
47

MODULE 7 48
2.
4.
1.
3.
BASIC CLEANING RULES
Every installer should provide this basic service:
1. Spray & Dust – Ask the customer for cleaning
spray (Colin, Harpic, etc.) to clean dust. Use a
dust cloth to wipe all furniture and surfaces.
1. Sweeping – Broom and wipe all floor neatly once
you have dusted the site where work was done.
1. Washing – All clothes used for cleaning and
dusting must be washed properly using detergent
(Surf).
1. Disposal – Ask the client to tell you where to
keep the broom, dustpan and washed clothes
before leaving.

MODULE 7
CLEAN SITE EXAMPLE
Provide an end to end service and leave the customer happy and satisfied. The site should look neat and
clean, like the image given below.
49
https://www.dnaindia.com/mumbai/report-solar-power-to-light-up-this-thane-
housing-society-2664389
FEEDBACK = 5 STAR RATING
HAPPY CUSTOMER = HAPPY YOU

MODULE 7
KNOWLEDGE CHECK
Which type of waste should
most be avoided from being
created on site
?
Any kind of useless waste
that ends up in landfills
50

WHAT DID WE LEARN TODAY?
4. Basic cleaning rules to be followed before leaving
2. 5 different types of waste that can be created on site
3. Identify > Management > Disposal of Waste
1. Maintaining the workplace neat & clean
51

DISCUSSION
Duration: 15 Minutes
What are the basic site clean
up etiquettes that should be
followed before leaving site
after work?
52

Module 7 – To be Continued
Bye Bye ☺
See you in the next session !!!

SESSION 20 MODULE 7 (2).pptx

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SESSION 20 MODULE 7 (2).pptx