Service marketing
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This document presents an overview of the National Bank of Bangladesh and analyzes its service gaps using the Service Gap Model. It identifies six students who submitted a presentation to a lecturer at Z.H. Sikder University of Science and Technology. It provides background on National Bank and describes Parasuraman et al.'s Service Gap Model, distinguishing between customer gaps and provider gaps. For National Bank, customer gaps include issues like high loan and service charges, lack of liquid assets, insufficient ATMs, problems with m-banking, complex management, lack of student facilities, and unresponsive employees.
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Customer satisfaction of depositors of jamuna bank
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Presentation report
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A Project Reoprt on Financial Literacy and Banking operation
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summer internship report on central bank of India.
This document summarizes a study on retail banking practices of central banks in India. It includes:
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- Research objectives including examining opportunities and challenges for banks becoming financial supermarkets and studying retail marketing strategies.
- The scope of the study, research methodology used, and types of data collected which included primary data from surveys and secondary data from sources like journals.
- Key findings from data analysis including factors influencing customer satisfaction related to retail products, channels and services across different bank sectors.
Loan Disbusrsement
The document provides background information on a report about the loan disbursement and recovery system of NCC Bank Limited in Bangladesh. It discusses the objectives, scope, methodology and limitations of the study. The study aims to understand NCC Bank's lending activities, products, terms and conditions as well as identify processes, problems and make recommendations for loan disbursement and recovery. It uses interviews and a survey of 30 officers and customers for primary data collection and analysis.
Southern university bangladesh.
The document discusses a study on customer perception of banking services and business growth at a private commercial bank branch. It includes details about the branch location, manager, products offered, banking hours and types of banking processes. The objectives of the study are to identify liability and asset products, examine promotional activities, and observe customer perception of services. Benefits are outlined for both the bank and customers. Limitations include the author's inexperience and inability to access all necessary internal data within the short internship period. Liability products, credit products, and card services are listed, along with descriptions of deposit schemes. Cash facilities, promotional activities, and an examination of growth in liability products from 2015-2016 are also summarized.
Southern university bangladesh.
The document discusses a study on customer perception of banking services and business growth at a branch of First Security Islami Bank in Bangladesh. The objectives are to identify liability and asset products, examine promotional activities, and observe customer perception of services. The study finds growth in deposit accounts, savings, notices, and schemes from 2015-2016. Promotional activities include advertising, personal selling, and public relations events. Limitations include the author's inexperience and inability to access all internal data.
“Credit Risk Management” A comparative analysis on three selected Banks- (Na...
“Credit Risk Management”
A comparative analysis on three selected Banks- (National Bank, Sonali Bank & Islamic bank Bangladesh Limited)
By
Ashis Kumar Barman
ID# 2013110001094
Has been approved
January 2015
__________________
Sadia Noor Khan
Lecturer
School of Business
Southeast University
Presentation on summer internship project of bank
A SUMMER INTERNSHIP ON “A Comparative study of Himalayan Bank Ltd. and Everest Bank Ltd., with special reference to customer feedback on product and services offered by Himalayan Bank Limited”
Commercial bank
This document provides an overview of 5 commercial banks in Bangladesh - Eastern Bank, Dutch-Bangla Bank, Dhaka Bank, Mercantile Bank, and Jamuna Bank. It discusses the vision, mission, and values of Eastern Bank. It also provides brief descriptions of the missions and visions of Dutch-Bangla Bank, which was the first fully automated bank in Bangladesh, Dhaka Bank, Mercantile Bank, and Jamuna Bank. The document appears to be conducting research and analysis on the deposit rates and interest rates of these 5 commercial banks.
Internship report of employee job sattisfaction of national bank Limited
The document provides details about an internship report submitted by Shekh Ishtiak Ahamed to Murshida Rahman on employee satisfaction at National Bank Limited's Jatrabari Branch. The report includes an introduction outlining the objectives to understand employee job satisfaction levels. It also describes the bank's organizational profile including vision, mission, goals and divisions. Data collection methods like questionnaires and interviews with employees are mentioned. The report aims to analyze job satisfaction factors and provide recommendations.
Retail banking
The document is a project report submitted by Rajesh Kumar to the National Institute of Technology on retail banking with reference to Allahabad Bank. It includes an executive summary, introduction, company and industry profiles, data collection methodology, findings, suggestions and conclusions. The report analyzes various aspects of Allahabad Bank's retail banking operations including its products and services, workflow, McKinsey's 7S framework, research methodology and customer feedback.
PowerPoint Slide for Customer satisfaction on public and private banks
The document analyzes customer satisfaction levels between public and private banks in India. A survey of 200 customers found that private banks provided better customer service and facilities. Customers were more satisfied with the behavior of employees, transaction systems, availability of ATMs, interest rates and loans at private banks compared to public banks. However, customers trusted the public banking system more. The document recommends that public banks improve infrastructure, employee training, and customer services like ATMs to increase satisfaction levels.
reasons for slow growth in personal and agricultural loan
This presentation analyzes reasons for slow growth in personal and agricultural loans in branches of State Bank of India in Borsad and Anand regions. It finds that while deposit growth has outpaced loan growth, rising non-performing assets are degrading asset quality and hindering lending. Customer surveys found the loan application process is seen as lengthy and difficult. Awareness of schemes like loans against investment certificates is low. Recommendations include more flexibility, better promotion of schemes, quicker complaint resolution, and reduced staff turnover.
Internship Report
This document discusses Samiul Haque's internship report on the banking practices and general banking functions of Al-Arafah Islami Bank Ltd in Bangladesh. It provides background on the bank, outlines its mission and vision, describes the various products and services offered, and reviews relevant literature on topics like banking strategies, customer satisfaction, and service quality dimensions. The report aims to understand AIBL's environment and management, fulfill academic requirements, and identify strengths and weaknesses to recommend improvements.
14164019_MBA.pdf
Sarah Alam, a student of MBA, ID; 14164019 has completed internship report on “Deposit Analysis of Mercantile Bank Ltd.” as a partial requirement for obtaining MBA degree. I have read the report and found that it meets the standard of MBA internship reports Sarah Alam has completed the report by herself under my supervision
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Assignment on service marketing(“the service gap model of national bank ltd.”)
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Service marketing
- 2. Submitted to: Shaharima Juthi Lecturer Department of Business Administration Z.H. Sikder University of Science and Technology
- 3. Name ID 1. Azaaz Munshi 120216086 2. Md. Sourav Hossain 120216037 3. Mezanur Rahman 120216002 4. Sonia Akter 120216121 5. Helena Akter 120216124 6. Nusrat Jahan Nipa 120216060
- 4. An Overview of National Bank Nartional Bank was established as the first hundred percent Bangladeshi owned Bank in the private sector. NBL started its never-ending journey from 23 March 1983. The Board of Directors of the Bank consists of the finest intellects of the country’s business, commerce and banking areas.
- 5. Service Gap Model: • The Service Gap model was proposed by A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry in 1985 in the Journal Of Marketing.
- 6. Service Gap is identified by two ways such as:
- 7. 1.Customer Gap: Customer gap is the external focus of the gap model; it means the gap between customers’ expectations and perceptions.
- 8. 2. Provider Gap: The providers’ gaps are the underlying causes behind the gap: Gap-1 Not knowing what customers expect. Gap-2 Not selecting the right service standards and designs. Gap-3 Not delivering to service standards. Gap-4 Not matching performance to promises.
- 9. Service Gap Model of National Bank Reliability Responsiveness AssuranceEmpathy Tangibility
- 10. Customer Gap of National Bank: Loan Problem Service Charge Lack of Liquid assets Lack of sufficient Number of ATM booth M-Banking Rules and Regulation Complex Management Banker and Client No Student Facility Lack of Response
- 11. Loan Problem:
- 12. M-Banking: National Bank does not start M-Banking service.
- 13. Service Charge • The service charge of National Bank are so high. .
- 14. Lack of Liquid assets: • In special occasions National Bank failed to provide cash to their customer because of limited liquid assets.
- 15. • National Bank does not have sufficient number of ATM booth. Lack of sufficient Number of ATM booth:
- 16. Complex Management: • Indiscipline arrangement of Department in National Bank causes customer gap.
- 17. Banker and Client • Here relation between National Bank and Client is not developed.
- 18. No Student Facility: • National Bank does not provide any special offers to students.
- 19. Rules and Regulation • The rules and regulations of National Bank are so clumsy.
- 20. Lack of Response: • In some branches employees of National Bank does not response effectively.