This document provides an agenda for a 30 minute service excellence training session for an EMC team townhall meeting on March 1, 2018. The training will cover developing a service excellence mindset and skillset, and sustaining service excellence through continuous improvement (KAIZEN). Contact information is provided for Eddy Yansen, who prepared the document, and who has expertise in areas like marketing research, technology management, digital marketing strategy, and is a researcher in artificial intelligence for marketing.

1. Service Excellence
30 Mins Instant Course For EMC Team
Townhall Meeting 1 Mar 2018
Prepared by : Eddy Yansen ( eddy@emc.group )

2. SE
Mindset
Skillset
Sustaining
KAIZEN

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www.emc.group
Eddy Yansen
Eddy's areas of expertise include marketing consumer behaviors research, technology management, and digital
marketing strategy. He is Doctorate researcher in Artificial Intelligent for marketing field that his research and
publication in digital marketing like social media influencing factors, semantic coding in digital discussion, and
other topic have been well received among academician and professional. He is teaching research methodologies
especially experimental mix method in International University, as well as technical courses like R-Programming,
Python, SAS, Scala in London School of Technopreneur (www.lstp.id)
Reach him at : eddy@emc.group