While Atlassian users get excited when they see the most popular add-ons in the marketplace, few see the potential of a custom built add-on tailored to their business. In our cloud-based products, the Connect platform makes it easier than ever to craft solutions that drastically reduce the number of manual tasks your workers have to do. In this talk, I give insider tips on how we do automation at Atlassian, and tell a story that shows how some businesses can automate their entire workflow with Atlassian tools. Products covered: JIRA Service Desk, Confluence, HipChat

1. LOUIS LEPPER • SOFTWARE DEVELOPER • ATLASSIAN • @LOUISLEPPER
Automate your business
with Atlassian

4. Why Cloud
wins
The Atlassian
Ecosystem
Opportunity
The Cloud
Ecosystem
Opportunity
Agenda

10. Product
Add-on
Single
Product

11. API

12. API

13. API

15. effort spent in development
*
sum of product capabilities
=
your add-on’s potential

16. Product
Add-on
Multiple
products

19. Building on the Shoulders of Giants: the
Story of Bitbucket Pipelines
JAMES BRYANT, ATLASSIAN

21. Signs by Charlie

23. Customer
emails a
design

24. Worker
downloads
design

25. Worker looks
for free printer

26. Worker sends design to printer

27. And wait…

28. Printer finishes
printing

29. The search for
customer
details begins

30. Print out the
address label
Atlassian
341 George Street
Sydney
Tag by Javi Ayala

31. Package and
attach label
Envelope by Ana María Lora Macias

32. Package sent
Envelope by Mikhail Listopadov

38. @here. New posters at printer 5 - Label at printer C

39. Type Chapter title here

40. Worker sends design to printer
Waiting…
Atlassian
341 George Street
Sydney

41. Type Chapter title here

42. ITEM 2
ITEM 1
ITEM 3
ITEM 4
Agenda

43. Streamlined Process

44. Removed frustrations

45. Saved time and money

46. Provides built in audit
logging + records

48. Why Cloud Wins

49. But what about…
— The cost and effort of running a service.
— Less support for fine grained modification of product

50. Atlassian Connect
Express
Atlassian Connect
Spring boot
bitbucket.org/atlassian/atlassian-connect-express bitbucket.org/atlassian/atlassian-connect-spring-boot

51. Serverless technologies make it easy to
build Connect add-ons without maintaining
servers yourself.
KLAUS IHILBERG, ATLASSIAN
“
”

52. Saving Money by Optimising Your Cloud Add
On Infrastructure.
KLAUS IHILBERG, ATLASSIAN

53. — The cost and effort of running a service.
— Less support for fine grained modification of product

54. Stability

55. Security

56. Easy Code Deployment

57. Choice of any language
and platform

61. Software by Charlie

63. 404
Service not found

64. Detecting outages

65. In product error detection
and reporting

66. Reports from customer
support

69. Atlassian add-on

72. Text on white
next to a half
screen image

73. Text on white
next to a half
screen image

74. Example tweet:
Hey Software by Charlie, your product is
down
* 20
A Disgruntled User
@unhappycustomer1428
@SoftwareByCharlie I can’t access my instance, is
something wrong?

76. Public twitter API
Software by Charlie
Twitter Mentions

77. Good tweets Outage tweets
………………….. ……….……….…
…………………..
…………………..
…………………..
……….……….…
……….……….…

78. Screen shot of Status page showing
investigating incident

81. Twilio

82. Twilio

83. Twilio

84. Twilio

86. Screenshot of Statuspage - incident
resolved

88. Software by Charlie
gained:

90. How

91. Section title 1

94. ticks designed by Freepik

97. Reset password request

98. Reset the password Verify user’s identity Give user password

99. Reset the password Verify user’s identity Give user password
Internal System

100. Reset the password Verify user’s identity Give user password
Internal System Manual Task

101. Reset the password Verify user’s identity Give user password
Internal System Jira Service DeskManual Task

102. Reset password request

103. Reset password request

104. Making and sending out press releases

105. Gather noteworthy changes Write press release Send press release out

106. Gather noteworthy changes Write press release Send press release out
JIRA

107. Gather noteworthy changes Write press release Send press release out
JIRA Self made

108. Gather noteworthy changes Write press release Send press release out
JIRA Self made Self made

109. Making and sending out press releases

110. Making and sending out press releases

111. Receive, print, and send
a customer’s design
Signs by Charlie

112. Receive design Print design Print Customer
Address
Package and send

113. Receive design
JIRA Service Desk

114. Print design
Printer API

115. Print Customer
Address
Printer API

116. Package and send
Manual Task

117. JIRA Service Desk
Manual Task
Printer API
Printer API

118. Receive, print, and send
a customer’s design
Signs by Charlie

121. Creating
specification pages
from Jira tickets

122. Willy Wonka’s Chocolate Factory

123. On software release:
Transitioning Jira Tickets and
publishing new documentation.

124. See Atlassian Hackathon add-on on the marketplace.

125. Why Cloud
wins
The Atlassian
Ecosystem
Opportunity
The Cloud
Ecosystem
Opportunity

127. Thank you!
LOUIS LEPPER • SOFTWARE DEVELOPER • ATLASSIAN • @LOUISLEPPER