The document discusses how an organization can develop effective content and curricula for employee training and development. It recommends creating a content blueprint to map out personalized learning experiences that engage employees and help them excel in their roles. A team of experts can help by assessing an organization's existing content and knowledge gaps, and developing customized career paths and sourcing or creating new content to fill those gaps. The content can then be integrated into the organization's learning management system.
Train your employees, franchisees, customers and business partners everything they need to know by plotting out each knowledge point in a curriculum that serves up information to meet role-based, just-in-time and need-to-know demand so that everyone succeeds.
Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent.
Train your employees, franchisees, customers and business partners everything they need to know by plotting out each knowledge point in a curriculum that serves up information to meet role-based, just-in-time and need-to-know demand so that everyone succeeds.
Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent.
The 20% off the job training rule for apprenticeships has caused some consternation over the last year. However, AELP have recently issued guidance that encourages recognition of naturally occurring learning at work. We have summarised this in the attached 20% guide, which includes an example planner to show how the 20% can be achieved
Setting up a Learning Management System is often a huge undertaking and business needs change over time. Are your Learning Management System and its content keeping up with changes in the business? Bluewater can help you get your LMS and your business processes back in sync.
The Bounce is our guide to maximizing career trajectories. The Business Learning Institute has researched the competencies needed for career success as a CPA, CGMA, and Finance / Accounting Professionals. The Bounce serves as a framework that builds a career ladder that shows the transition from technical mastery to leadership proficiency.
We start with a simple 5 x 5 matrix of competencies and job levels, adjust for specific needs and priorities of the organization and customize a curriculum that offers a blended approach to talent development. This can be expanded based on the sophistication and needs of the individual or organization.
The Bounce framework shows the progression of a career and helps answer the two biggest questions raised by top talent: 1) What does my career look like in your organization? 2) How will you help me advance in my career?
BLI can help design a curriculum based on competencies mapped to the job titles and progression along the bounce trajectory. Contact us for more information tom@macpa.org or pam@macpa.org
For more information visit us at http://www.blionline.org
Organizations facing the realities of today’s more diverse workforce and marketplace seek experienced instructional designers, facilitators, trainers, and coaches for two main reasons: internal staff is too busy or internal staff lacks the specific skill set. Our strength lies in our experience and our people. Our team is rich in experience across industries and the globe—we focus on practical vs. theoretical solutions.
Regardless of duration, subject, or delivery platform we deliver an experience that leaves participants feeling sessions were designed specifically for them—because they were!
The 20% off the job training rule for apprenticeships has caused some consternation over the last year. However, AELP have recently issued guidance that encourages recognition of naturally occurring learning at work. We have summarised this in the attached 20% guide, which includes an example planner to show how the 20% can be achieved
Setting up a Learning Management System is often a huge undertaking and business needs change over time. Are your Learning Management System and its content keeping up with changes in the business? Bluewater can help you get your LMS and your business processes back in sync.
The Bounce is our guide to maximizing career trajectories. The Business Learning Institute has researched the competencies needed for career success as a CPA, CGMA, and Finance / Accounting Professionals. The Bounce serves as a framework that builds a career ladder that shows the transition from technical mastery to leadership proficiency.
We start with a simple 5 x 5 matrix of competencies and job levels, adjust for specific needs and priorities of the organization and customize a curriculum that offers a blended approach to talent development. This can be expanded based on the sophistication and needs of the individual or organization.
The Bounce framework shows the progression of a career and helps answer the two biggest questions raised by top talent: 1) What does my career look like in your organization? 2) How will you help me advance in my career?
BLI can help design a curriculum based on competencies mapped to the job titles and progression along the bounce trajectory. Contact us for more information tom@macpa.org or pam@macpa.org
For more information visit us at http://www.blionline.org
Organizations facing the realities of today’s more diverse workforce and marketplace seek experienced instructional designers, facilitators, trainers, and coaches for two main reasons: internal staff is too busy or internal staff lacks the specific skill set. Our strength lies in our experience and our people. Our team is rich in experience across industries and the globe—we focus on practical vs. theoretical solutions.
Regardless of duration, subject, or delivery platform we deliver an experience that leaves participants feeling sessions were designed specifically for them—because they were!
Managing talent is no longer an episodic exercise. Leading companies are taking a holistic view, from building their employer brand, to attracting new people, to developing their best people, to crafting succession strategies. Korn Ferry can deliver all this and more through a consistent methodology, IP framework, and global team of experts.
This guide provides the definitive list of Korn Ferry’s integrated talent solutions. It includes information on what each of them does and how we can use them to meet your organization’s unique needs.
Businesses often deal with interns that deplete the office coffee pot or spend more time reading through social media than actually working. But, building a successful internship program, however, need not be an impossible task. You can build an internship program that draws motivated applicants who are ready to learn and contribute to your company if you take the proper approach and are committed to professional growth.
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1. Content/Curricula
Blueprint
TEACH A MAN TO FISH.
HE’LL FEED YOUR BUSINESS FOR A LIFETIME.
Investing in the knowledge and skills of your employees
makes loyal learners into lifelong fans.
Certain brands in every industry stand out above the rest through
their commitment to turning employees into savvy, well rounded
business people who know their craft and live their company
culture. Your commitment to them becomes their loyalty to you,
building better representation and client relationships as they grow.
You’ve taken the first step by investing in a Learning or Talent
Management System and now’s the time to map out curricula that
showcase your culture and give your learners the tools they need
to thrive.
A Content and Curricula Blueprint can help you pave the road to success.
Bluewater has a team of expert instructional designers, content developers, curricula developers and
senior learning leaders can help you map out personalized learning experiences that invigorate your
learners and excite them about acquiring the knowledge that helps them excel in their
individual roles.
We take an inventory of your existing content and knowledge base, help you identify the gaps you
need to fill, and organize unique careeer learning paths tailored to the roles and levels you choose.
Some knowledge gaps are common and we can source pre-existing content used by other industry
leaders. And when you need to create content that’s unique to your company and its processes, we
can help with that too. We can also help you migrate and integrate your content from where it exists
to where it needs to be.
For more information, call Bluewater Learning at (888) 379-3937.
www.bluewaterlearning.com
2. Bluewater Learning Inc.
2329 Coit Road, Suite D
Plano, TX 75075 USA
www.bluewaterlearning.com
What You Can Expect
► A Bluewater expert will conduct an evaluation and discovery to understand your content
and curricula needs and delivery opportunities.
► We will create a curriculum map based on your business and people development needs.
► We will source or create content to fulfill the gaps in your existing knowledge base.
► Migrate business processes and integrate them into your Learning and Talent Management
System both inside and outside the software.
► We can assist with testing and validating your content and curricula.
‒ Identify successes and gaps
‒ Recommend solutions for closing gaps.
► We can provide insights to support your build vs. buy content decisions.