This document summarizes a webinar about selecting a transit software provider. The webinar discusses the importance of asking the right questions to choose a provider that meets an agency's needs. Key factors discussed include functionality, affordability, and getting answers. Functionality factors include requirements, mobile data terminals, customization, reporting needs. Affordability factors include budget, pricing options, and total cost of ownership. Agencies should get answers about implementation timelines, project processes, payment schedules, sample contracts, and references.

1. ecolane.com © 2016
Daniel Andrlik
VP, Business Development
daniel.andrlik@ecolane.com
Thursday, May 5, 2016
Selecting a Transit
Software Provider

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Webinar Overview
About 30 minutes
Feel free to ask
questions
Feedback welcome
Supporting material
provided at the end of the
webinar

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Why this topic?
Industry confusion
Feature parity?
Too many missed questions
We’re often asked about it

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What are we hearing?
How do I know we’re asking the
right questions?
How do we know which features
we should be looking for?
Suppose we made the wrong
decision?
What makes you qualified?

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Why are we talking?
To help ensure agencies ask
the ”right questions”
To help agencies avoid
buyer’s remorse
We’re committed to sharing
what we know

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A Peek Behind the Curtain

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Quick Poll
Is your agency currently looking
to choose a transit software
provider?

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Which Factors are Essential?
Functionality
Affordability
Getting Answers

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The Functionality Factor
Does it meet our requirements?
Is it time for MDTs?
Does it require customization?

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The Functionality Factor
What’s wrong with customization?

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The Functionality Factor
Do we want the same level of
functionality?
Are we really able to make changes
to our internal processes?
How do we want the solution
to impact our customer service,
if at all?

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The Functionality Factor
Reporting
Reporting
Reporting

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The Affordability Factor
Does the solution fit within our
budget range?
Is there an all-inclusive pricing
option?
Do we need to make additional
capital investments to take
advantage of the software?

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The Affordability Factor
Do maintenance and
support costs
increase over the life
of a contract?
What’s my ROI?

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Quick Poll
How long did your last software
implementation take?

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Get Answers
What’s your timeframe for
implementation?
Look for realistic timetables and processes
Customizing software has a direct impact
on planning and scheduling
If not properly done, operational
nightmares will be revealed

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Get Answers
What’s the project process
look like and what’s your team
structure?
Understand schedules
Know the team
Set expectations

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Get Answers
Can you propose a payment
schedule?
Red flag area
Typically look for 3 milestone
payments
Often best to wait until contract
signing

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Get Answers
Can I see a sample contract
and references?
Red flag area
Provides good idea of what’s standard
Great baseline for further discussion
Absolutely check references!
Ask specific questions

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The Value Proposition of Time Saved
What’s the cost of 30 seconds?

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Daniel Andrlik
VP, BusinessDevelopment
daniel.andrlik@ecolane.com
Please download Ecolane’s whitepaper on the mostcommon
software implementationmistakes as well as other materials
by visitingour website.
www.ecolane.com