This document summarizes a presentation on strengthening capacities for public service delivery in least developed countries. It discusses the United Nations Department of Economic and Social Affairs' role in capacity building programs. Key points made include: (1) Effective public service delivery is important for achieving sustainable development goals. (2) Challenges remain in ensuring universal access and integrating technology. (3) Innovative, context-specific solutions are needed. (3) Strengthening public administration capacities through knowledge sharing and a holistic approach can help address current issues.

1. Strengthening Capacities of LDCs for Public
Service Delivery
SEEMA HAFEEZ
Senior Public Administration Officer
UN Department of Economic and Social Affairs
January 2016
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2.  Context : Role of UNDESA in public administration
capacity building
 Why Public Service Delivery is important
 Key principles in public service delivery for
sustainable development
 Challenges and issues
2
Overview

3. 3
UNDESA and capacity building
 UNDESA provides support to member states through capacity
building programmes
 Division of Public Administration & Development Management
focuses on capacity-building in developing countries
through:
– Training programs / study tour / workshops / for strengthening
public sector human resources and institutions
– Advisory services to Member States
– Events/seminars for information dissemination and global policy
consensus
– Analytical policy studies
BUILDING CAPACITY 能力建设

4. Our work in capacity building:
Promotes greater awareness,
common approaches,
understanding and sustainable
policy options
Advances knowledge transfer
on public administration
concepts and approaches
Strengthens partnerships and
cooperation with other
international, regional and
professional organizations
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知识传播
Dissemination of knowledge

5. LDC study tour is part of continuous capacity building
This Study Tour is part of project
which brings together innovators
and senior officials and practitioners
of LDCs to study the role of
innovation for better public service
delivery
The Project’s objective is to build
capacity of public sector in LDCs to
deliver public services through the
transfer and adaptation of
innovative practices and contribute
to the achieving of the SDGs
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创新：提供更好的公共服务 providing better public services

6. Study Tour Builds on the ongoing capacity development work
of the UNDESA by :
Facilitating transfer and
adaptation of :
 successful practices to
enhance the capacity of
public servants
 adaptation of innovative
public administration
practices to LDCs.
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能力建设

7. Objectives of the study tour
This Final Study tour:
 Is expected to enhance the
learning experience from
China
 Allow for thinking about
local solutions from a
Chinese perspective
 Promote awareness on
international standards and
practices in public service
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Check inscription with
Wei LEARNING FROM
CHINA
从中国的经验中学习
LEARNING FROM
CHINESE EXPERIENCE

8. 2015 was a watershed year
United Nations completed its
70 years : it was a time for
reflection
In September 2015 Global
leaders set the new
sustainable development
agenda as successor to the
Millennium Development
Goals: time for action
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联合国可持续发展目标 Sustainable Development Goals

9. Sustainable Development Agenda comprises 17 goals
Governments have an inherent
guiding and providing role in
achievement of the SDGs
Public administration and public
service delivery will be key to
achievement of the SDGs
Reorienting institutions &
governance to quality service
delivery will ensure desired
outcomes
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提供公共服务是实现可持续发展的关键

10. The framework which governs public service delivery
is complex.
 Public services outcomes are
determined by the interplay
between decision makers,
service providers (bureaucrats,
doctors, teachers etc.), and
citizens
 These stakeholders are
interlinked through institutions,
processes, resources,
regulations and capacity
endowments
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Need to re-think the scope of service delivery

11. Public Service Delivery for Sustainable Development requires
• Public service principles to
be right
• Public administration process
and institutions to be right
• Implementation by all
stakeholders to be right
• Impact on development to
be right
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机构
过程

12. Effective service delivery is
 context-specific
 tailored to the
indigenous
circumstances
 several pathways to
reaching the desired
outcome
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提供有效的服务 Providing effective services

13.  innovation in provision of public
services as key for successful
development outcomes
 improving universality of services
as a powerful enabler of social
equity and development
 the importance of aligning public
services with what citizens are
demanding as paramount
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Effective service delivery requires focusing on
提供覆盖面广且满足公民需求的公共服务

14. Despite progress much remains to be done
 In many parts of the world
delivery of basic services
lag behind effective and
universal access
 Much needs to be done in
making service delivery
institutions efficient,
effective, accountable,
transparent and inclusive for
sustainable development.
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待我们去完成
Much remains to be done

15. Weak public administrations affect public services delivery
 Weak public administration
capacities are associated with
lack of transparency &
accountability in provision of
services
 Lack of accountability and
transparency impedes full
access to services by people
and contributes to
ineffectiveness of public service
delivery
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不完善的公共管理阻碍了公共服务的提供

16. Technology solutions are not fully integrated into
service delivery
 Insufficient use of information technology in governance,
institutions and processes for improving service delivery
 Technology today can be synonymous with innovative
solutions to public service
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信息技术在公共服务中的应用依然不足

17. Services for women, who make up half the population, are often
neglected by many local and national governments
 Women are the prime users of
public services such as health
care, water and sanitation, and
education for children
 But they do not have access to
the same public services as
men in many countries around
the world.
妇女在公共服务中依然缺乏平等权益
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18. Insufficient attention to safeguarding the delivery of public
services in times of disaster
 After a disaster, public services are
most impacted for the poor and
vulnerable, especially women,
children, the elderly
 Weakened state capacity after a
disaster often translates into
inconsistent or non-existent provision
of education, health, and clean
water
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灾后重建中的公共服务依然不足

19. Lack of an integrated and systemic approach to capacity
development is often at the root of weak delivery
Challenges are:
 Lack of program planning &
leadership
 Not enough focus on the
outcomes
 Insufficient attention to
governance architecture
 Lack of a holistic approach to
planning
 Insufficient mechanisms for
monitoring and evaluation of
programs
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缺乏综合性和系统性的能力建设

20. Learning from Experience
 1. Select among group case study in your
country where successful public administration
innovation/reform/changes made a positive
outcome
 2. Select among group case study in your
country where public administration
innovation/reform/changes did not make a
positive outcome
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21. Process of brainstorming:
Divide into 2 groups:
 20 mins discussion
 Presentation by member of group (7 min each)
• Short background/context of case
• WHAT was the innovation in serviced delivery
• HOW was it implemented
 Outcome/Lessons learnt
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22. Key takeaway questions from tour
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 What are key aspects of
successful public service delivery
for sustainable development
 What are some of the innovative
ways in which governments can
enhance public service delivery?
 What strategic capacities and
mechanisms are needed to
promote innovative public service
delivery that yields sustainable
outcomes?

23. Learning from exchange of ideas
How can innovative public administration
contribute to better public service delivery
outcomes for Post-2015 sustainable
development
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从公共管理的创新
谈如何提升公共服务的提供

24. Thank You
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谢谢