The document discusses maintaining confidentiality and accuracy when recording care, support, and treatment for service users. All verbal communications and records about a service user's care plan must be documented as soon as possible and kept up to date. Health and social workers may access sensitive information about service users but it remains the property of the service user. In the event of a service user's death, representatives investigating potential negligence have a right to access relevant health records. Workers must receive training for their role, keep knowledge up to date, and only perform procedures they are trained for. Any changes must be reported to managers and staff should work as a team and in accordance with care plans, policies, and procedures to ensure health and safety of service users and

1. Section 2
Answer 5
Care, support,treatment are clearly recorded being factual and accurate whilst maintaining
confidentiality and dignity to the people using this service.
Allverbal communicationsreference care, support, and treatment, to be recorded in the care plan as
soon as possible
All recordsand careplans about treatment, care, and support about the service user are kept up to
date
Answer 12
Health& social workers are in a position in that they may access sensitive information about service
users in care which has been given in trust, this informationremains the property of the service
user.in the event of their death if there is a reason to believe negligence a representative or relative
who may have a claim arising from the death of the service user, has a right to apply for access to
their health records but only information related to the death
Section 3
Answer 1a
Have received training for this role. Keep your knowledge up to date. Never undertake a procedure
you are not trained for. Only work within your works policies. Work only within your own
competence. Report areas of concern
Answer 1b
Changes are reported to the manager. Work as a team alongside other staff members. Ensure the
service user receives the care in accordance with their care plan. Ensure all health and safety of staff
service users in the work place .all duties carried out must be in line with the works policies and
procedures.
Thank you hope these are ok, I’m on holiday so if more work needs to be done feel free to keep
e-mailing
Elaine jones