WestJet was founded in 1994 with a mission to provide safe, friendly and affordable air travel. It differentiates itself through a caring attitude towards passengers. WestJet aims to be one of the top five most successful international airlines by 2016 through a friendly and caring customer experience. Initiatives like CARE and PACT help propagate WestJet's culture throughout operations. WHY surveys measure employee engagement biannually. Both short and long term solutions focus on preserving WestJet's unique culture during expansion through employee training, engagement programs and standardized customer experience monitoring.
Service Marketing, PPT on Kingfisher airlines. How they have been successed in Airlines Industry. Its a half part of the PPT it means, the failure is remaining will update the same as soon as posslibe.
Service Marketing, PPT on Kingfisher airlines. How they have been successed in Airlines Industry. Its a half part of the PPT it means, the failure is remaining will update the same as soon as posslibe.
Creating a sustainable and relevant CSR BlueprintMark Lee
Maximise the value of CSR programs to create sustainable, relevant and engaging ones so that staff FEEL for the company. Moreover understand how CSR can raise the visibility and public confidence of the company
Southwest Airlines in 2014: Culture, Values, and Operating PracticesTran Thang
This Presentation answer these questions:
1. Is there anything that you find particularly impressive about Southwest Airlines?
2. What grade would you give Southwest management for the job it has done in crafting the company’s strategy? What is it that you like or dislike about the strategy? Does Southwest have a winning strategy?
3. What are the key policies, procedures, operating practices, and core values underlying Southwest’s efforts to implement and execute its low-cost/no frills strategy?
4. What are the key elements of Southwest’s culture? Is Southwest a strong culture company? Why or why not?
5. What grade would you give Southwest management for the job it has done in implementing and executing the company’s strategy? Which of Southwest’s strategy execution approaches and operating practices do you believe have been most crucial in accounting for the success that Southwest has enjoyed in executing its strategy? Are there any policies, procedures, and operating approaches at Southwest that you disapprove of
or that are not working well?
6. What weaknesses or problems do you see at Southwest Airlines as of mid-2014?
7. Do you approve of the AirTran acquisition and the way that Southwest has gone about integrating AirTran
into its operations? Is the integration taking too long? Why go so slow?
Les Roches-Gruyère University of Applied Sciences is the first private University of Applied Sciences in hotel management in Switzerland. It offers a Bachelor of Science in Hospitality Management including a specialisation in international hospitality management or a specialisation in food, beverage and operations management that is recognised by the Swiss government and that meets the Bologna European standards. It also offers a one year Master of advanced studies. This university uses the resources and facilities of the highly-reputed Swiss institutions of Les Roches International School of Hotel Management and of Glion Institute of Higher Education*. Both of these institutions were recently ranked in a worldwide industry survey to be among the top three hospitality management schools in the world for an international career. GIHE and Les Roches, our sister schools, are accredited by the New England Association of Schools and Colleges (NEASC) in the USA and are not part of the federally authorised UAS.
This presentation is submitted by Mandira Adhiakri and Sailendra Adhikari as assignment in ACE institutement of Management during pair work of Performance Management. (HR Specialization)
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Creating a sustainable and relevant CSR BlueprintMark Lee
Maximise the value of CSR programs to create sustainable, relevant and engaging ones so that staff FEEL for the company. Moreover understand how CSR can raise the visibility and public confidence of the company
Southwest Airlines in 2014: Culture, Values, and Operating PracticesTran Thang
This Presentation answer these questions:
1. Is there anything that you find particularly impressive about Southwest Airlines?
2. What grade would you give Southwest management for the job it has done in crafting the company’s strategy? What is it that you like or dislike about the strategy? Does Southwest have a winning strategy?
3. What are the key policies, procedures, operating practices, and core values underlying Southwest’s efforts to implement and execute its low-cost/no frills strategy?
4. What are the key elements of Southwest’s culture? Is Southwest a strong culture company? Why or why not?
5. What grade would you give Southwest management for the job it has done in implementing and executing the company’s strategy? Which of Southwest’s strategy execution approaches and operating practices do you believe have been most crucial in accounting for the success that Southwest has enjoyed in executing its strategy? Are there any policies, procedures, and operating approaches at Southwest that you disapprove of
or that are not working well?
6. What weaknesses or problems do you see at Southwest Airlines as of mid-2014?
7. Do you approve of the AirTran acquisition and the way that Southwest has gone about integrating AirTran
into its operations? Is the integration taking too long? Why go so slow?
Les Roches-Gruyère University of Applied Sciences is the first private University of Applied Sciences in hotel management in Switzerland. It offers a Bachelor of Science in Hospitality Management including a specialisation in international hospitality management or a specialisation in food, beverage and operations management that is recognised by the Swiss government and that meets the Bologna European standards. It also offers a one year Master of advanced studies. This university uses the resources and facilities of the highly-reputed Swiss institutions of Les Roches International School of Hotel Management and of Glion Institute of Higher Education*. Both of these institutions were recently ranked in a worldwide industry survey to be among the top three hospitality management schools in the world for an international career. GIHE and Les Roches, our sister schools, are accredited by the New England Association of Schools and Colleges (NEASC) in the USA and are not part of the federally authorised UAS.
This presentation is submitted by Mandira Adhiakri and Sailendra Adhikari as assignment in ACE institutement of Management during pair work of Performance Management. (HR Specialization)
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
2. INTRODUCTION - WESTJET
Founded in 1994 by Clive Beddoe, Tim Morgan, Donald Bill, Mark Bill
Low cost carrier
Differentiator : Caring attitude towards passengers(guests)
Mission Statement : To enrich the lives of everyone in WestJet’s world
by providing safe, friendly and affordable air travel
3. VISION AND VALUES
Vision Values
• By 2016, WestJet will be one of • Commitment to safety
the top five most successful • Positive and passionate
international airlines in the world • Appreciative of its people and
providing our guests with a guests
friendly and caring experience
• Fun, friendly and caring
that will change air travel forever.
• Align the interests of WestJetters
with the interest of the company
• Honest, open and keeps its
commitments
4. INITIATIVES @ WESTJET
• Creating A Remarkable Experience
• To propagate culture throughout WestJet’s operations
CARE
• Organized various events over the year
• Helped create videos and plays that entertained the staff
• Proactive Communication Team
• Employee association to address employee concerns
• Eliminated the need for an union
PACT
• Different chapters represented different workgroups
within the organization
• We Hear You
• Internal survey conducted biannually
• Used to measure employee engagement and culture
WHY
• Feedback from employees encouraged
• Helped in assessment of work culture and further
improvements
5. CULTURE @ WESTJET
Friendly, caring, fun and youthful working culture
Average age of workforce 34, and for leadership team its 38-40
Creativity and innovation were encouraged and rewarded
6. PROBLEM STATEMENT
Short • The management wanted the pilots to reconsider
the proposed contract but the pay structure
negotiations had stalled two weeks before the 3-
year old contract expires.
Term
Long • Ways of maintaining its unique and vibrant
corporate culture amidst rapid expansion while
retaining the profitability
• Skills and competencies required for the leaders to
Term drive the organizational culture forward
7. SHORT TERM SOLUTION
The pilots should be apprised of the fact that an acrimonious conflict will
only be harmful to both parties.
Damage to organization culture will result in loss to the pilots so
organization culture has to be preserved.
Pilots should be enrolled in trainings and Employee engagement
programs to incorporate the WestJet’s ethos and culture.
Compensation should be linked to their performance.
8. LONG TERM SOLUTION
• Single standard process to monitor customer experience at all customer touch
points to improve customer experience. This in return, is expected to increase
revenue.
1
• Capitalize on the goodwill generated over years through digital viral marketing.
2
• To maintain uniformity in service standards, we need at least one supervisor at
each location who is trained as per company standards.
3
