Integrated approach to incident management
No single agency, business or service can react to a visitor incident
Safety Forum is in place where industry members, safety & security agencies, stakeholders and major attractions work together to ensure a safer City for visitors
The program includes proactive and reactive programmes
TitleABC123 Version X1City WestCJA365 Version 31.docxherthalearmont
Title
ABC/123 Version X
1
City West
CJA/365 Version 3
1
University of Phoenix MaterialCity Council ProposalYou have received a memo from your city manager advising that all city budgets will be cut by 7% and this includes the public safety budget. The Chief of Police has assigned you to assemble a team and present a budget proposal outlining the 7% percent (minimum) of the police department’s budget that you propose to be cut. The chief has charged your team with presenting the how, when, and where the cuts or monies will be applied. The presentation should be administered from an inclusive approach considering an overall criminal justice scope along with community and external stakeholder elements. In essence this assignment should not be taken with a narrow view simply from a policing perspective.
Create a detailed presentation on your proposed budgetary cuts as well as an executive summary of your overall budget plan. You have the flexibility to improvise or realistically create information or details not included in the designated city materials. Critical elements of this assignment focus on your budget teams ability to understand differing ways and means to apply budgetary process and related cuts. Budget approach and cuts often involve tough decisions including assignments, personnel, equipment, training, and other factors affecting daily work habits and conditions of employees.
Include the following in your executive summary and presentation:
· The executive summary must be between 1,050 and 1,400 words.
· Your Power Point presentation must be 18 – 22 slides and approximately 25 minutes in length.
· Format your executive summary and presentation consistent with APA guidelines.
· Incorporate multi-media elements into your presentation.
· Ensure you properly cite your materials in the executive summary and presentation.City West
City West has significant land and is a suburb of a larger metropolitan area on the west coast and expected to grow significantly over the next 20 years.
Demographics
300 square miles
Population of a 120,000 people
Elevation is at 4,800 feet
2 operational hospitals
1 million visitors per year
Gender
Male 52%
Female 48%
Race (census data)
Black or African American 28%
White 36%
Asian 12%
Hispanic 24%
Age
Median age
35.8
1 to 9
14.2%
10 to 14
6.6%
15 to 19
7.0%
20 to 24
7.1%
25 to 34
15.4%
35 to 44
13.3%
45 to 54
10.8%
55 to 59
8.1%
60 to 64
6.3%
65 to 74
6.9%
75 to 84
3.0%
85 and over
1.3%
General Occupation Distribution
Management/Business 21%
Sciences 15%
Service/Sales 14%
Construction 12%
Production 12%
Maintenance 9%
Transportation 6%
Public Employees 5%
Arts 3%
Other 3%
Sports
Home to a Large Rode ...
Tourism in TFCAs and Guidelines, Anna SpenceleyAnna Spenceley
A presentation given at a World Parks Congress on 14 November 2014 during a session on Tourism in Transfrontier Conservation Areas: A vehicle for development and sustainable life.
TitleABC123 Version X1City EastCJA365 Version 31.docxherthalearmont
Title
ABC/123 Version X
1
City East
CJA/365 Version 3
1
University of Phoenix MaterialCity Council ProposalYou have received a memo from your city manager advising that all city budgets will be cut by 7% and this includes the public safety budget. The Chief of Police has assigned you to assemble a team and present a budget proposal outlining the 7% percent (minimum) of the police department’s budget that you propose to be cut. The chief has charged your team with presenting the how, when, and where the cuts or monies will be applied. The presentation should be administered from an inclusive approach considering an overall criminal justice scope along with community and external stakeholder elements. In essence this assignment should not be taken with a narrow view simply from a policing perspective.
Create a detailed presentation on your proposed budgetary cuts as well as an executive summary of your overall budget plan. You have the flexibility to improvise or realistically create information or details not included in the designated city materials. Critical elements of this assignment focus on your budget teams ability to understand differing ways and means to apply budgetary process and related cuts. Budget approach and cuts often involve tough decisions including assignments, personnel, equipment, training, and other factors affecting daily work habits and conditions of employees.
Include the following in your executive summary and presentation:
· The executive summary must be between 1,050 and 1,400 words.
· Your Power Point presentation must be 18 – 22 slides and approximately 25 minutes in length.
· Format your executive summary and presentation consistent with APA guidelines.
· Incorporate multi-media elements into your presentation.
· Ensure you properly cite your materials in the executive summary and presentation.City East
City East is landlocked and part of large metropolitan area going through revitalization.
Demographics
38 square miles
Population of a 100,000 people
Elevation is at 400 feet
2 operational hospitals
3 million visitors per year
Gender
Female 50%
Male 50%
Race (census data)
Black or African American 35%
White 34%
Asian 10%
Hispanic 9%
American Indian and Alaska Native 1%
Age
Median age
35.8
1 to 9
14.2%
10 to 14
6.6%
15 to 19
7.0%
20 to 24
7.1%
25 to 34
15.4%
35 to 44
13.3%
45 to 54
10.8%
55 to 59
8.1%
60 to 64
6.3%
65 to 74
6.9%
75 to 84
3.0%
85 and over
1.3%
General Occupation Distribution
Management/Business 21%
Sciences 15%
Service/Sales 14%
Construction 12%
Production 12%
Maintenance 9%
Transportation 6%
Public Employees 5%
Arts 3%
Other 3%
Sports
Home to an MLS Soccer Team
· 30,000 Fans Per Game ...
Integrated approach to incident management
No single agency, business or service can react to a visitor incident
Safety Forum is in place where industry members, safety & security agencies, stakeholders and major attractions work together to ensure a safer City for visitors
The program includes proactive and reactive programmes
TitleABC123 Version X1City WestCJA365 Version 31.docxherthalearmont
Title
ABC/123 Version X
1
City West
CJA/365 Version 3
1
University of Phoenix MaterialCity Council ProposalYou have received a memo from your city manager advising that all city budgets will be cut by 7% and this includes the public safety budget. The Chief of Police has assigned you to assemble a team and present a budget proposal outlining the 7% percent (minimum) of the police department’s budget that you propose to be cut. The chief has charged your team with presenting the how, when, and where the cuts or monies will be applied. The presentation should be administered from an inclusive approach considering an overall criminal justice scope along with community and external stakeholder elements. In essence this assignment should not be taken with a narrow view simply from a policing perspective.
Create a detailed presentation on your proposed budgetary cuts as well as an executive summary of your overall budget plan. You have the flexibility to improvise or realistically create information or details not included in the designated city materials. Critical elements of this assignment focus on your budget teams ability to understand differing ways and means to apply budgetary process and related cuts. Budget approach and cuts often involve tough decisions including assignments, personnel, equipment, training, and other factors affecting daily work habits and conditions of employees.
Include the following in your executive summary and presentation:
· The executive summary must be between 1,050 and 1,400 words.
· Your Power Point presentation must be 18 – 22 slides and approximately 25 minutes in length.
· Format your executive summary and presentation consistent with APA guidelines.
· Incorporate multi-media elements into your presentation.
· Ensure you properly cite your materials in the executive summary and presentation.City West
City West has significant land and is a suburb of a larger metropolitan area on the west coast and expected to grow significantly over the next 20 years.
Demographics
300 square miles
Population of a 120,000 people
Elevation is at 4,800 feet
2 operational hospitals
1 million visitors per year
Gender
Male 52%
Female 48%
Race (census data)
Black or African American 28%
White 36%
Asian 12%
Hispanic 24%
Age
Median age
35.8
1 to 9
14.2%
10 to 14
6.6%
15 to 19
7.0%
20 to 24
7.1%
25 to 34
15.4%
35 to 44
13.3%
45 to 54
10.8%
55 to 59
8.1%
60 to 64
6.3%
65 to 74
6.9%
75 to 84
3.0%
85 and over
1.3%
General Occupation Distribution
Management/Business 21%
Sciences 15%
Service/Sales 14%
Construction 12%
Production 12%
Maintenance 9%
Transportation 6%
Public Employees 5%
Arts 3%
Other 3%
Sports
Home to a Large Rode ...
Tourism in TFCAs and Guidelines, Anna SpenceleyAnna Spenceley
A presentation given at a World Parks Congress on 14 November 2014 during a session on Tourism in Transfrontier Conservation Areas: A vehicle for development and sustainable life.
TitleABC123 Version X1City EastCJA365 Version 31.docxherthalearmont
Title
ABC/123 Version X
1
City East
CJA/365 Version 3
1
University of Phoenix MaterialCity Council ProposalYou have received a memo from your city manager advising that all city budgets will be cut by 7% and this includes the public safety budget. The Chief of Police has assigned you to assemble a team and present a budget proposal outlining the 7% percent (minimum) of the police department’s budget that you propose to be cut. The chief has charged your team with presenting the how, when, and where the cuts or monies will be applied. The presentation should be administered from an inclusive approach considering an overall criminal justice scope along with community and external stakeholder elements. In essence this assignment should not be taken with a narrow view simply from a policing perspective.
Create a detailed presentation on your proposed budgetary cuts as well as an executive summary of your overall budget plan. You have the flexibility to improvise or realistically create information or details not included in the designated city materials. Critical elements of this assignment focus on your budget teams ability to understand differing ways and means to apply budgetary process and related cuts. Budget approach and cuts often involve tough decisions including assignments, personnel, equipment, training, and other factors affecting daily work habits and conditions of employees.
Include the following in your executive summary and presentation:
· The executive summary must be between 1,050 and 1,400 words.
· Your Power Point presentation must be 18 – 22 slides and approximately 25 minutes in length.
· Format your executive summary and presentation consistent with APA guidelines.
· Incorporate multi-media elements into your presentation.
· Ensure you properly cite your materials in the executive summary and presentation.City East
City East is landlocked and part of large metropolitan area going through revitalization.
Demographics
38 square miles
Population of a 100,000 people
Elevation is at 400 feet
2 operational hospitals
3 million visitors per year
Gender
Female 50%
Male 50%
Race (census data)
Black or African American 35%
White 34%
Asian 10%
Hispanic 9%
American Indian and Alaska Native 1%
Age
Median age
35.8
1 to 9
14.2%
10 to 14
6.6%
15 to 19
7.0%
20 to 24
7.1%
25 to 34
15.4%
35 to 44
13.3%
45 to 54
10.8%
55 to 59
8.1%
60 to 64
6.3%
65 to 74
6.9%
75 to 84
3.0%
85 and over
1.3%
General Occupation Distribution
Management/Business 21%
Sciences 15%
Service/Sales 14%
Construction 12%
Production 12%
Maintenance 9%
Transportation 6%
Public Employees 5%
Arts 3%
Other 3%
Sports
Home to an MLS Soccer Team
· 30,000 Fans Per Game ...
A presentation by Brig. R van Staden (Visible Policing: South African Police Service) at the Transport Forum special interest group proudly hosted by T-Systems SA (Pty)Ltd in Midrand. The theme for the event was: "Risk and Compliance Management in the Supply Chain". The topic of the presentation was: "Crime prevention in the transport sector".
More like this on www.transportworldafrica.co.za
Guidelines on sustainable tourism concessions in SADC TFCAs Anna SpenceleyAnna Spenceley
A presentation on the process of developing tourism concession guidelines for southern African transfrontier conservation areas (TFCAs). The paper includes a situational analysis from SADC, and an outline of the process of developing the guidelines.
Ensuring safe and inclusive environment Focused on both locals and visitors during festive season
Introducing measures to minimise risk to public safety Support domestic and international tourists
Operations focused on attractions during summer holiday season
Integrated approach to Festive Season
Ensuring proactive measures through visible policing
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A presentation by Brig. R van Staden (Visible Policing: South African Police Service) at the Transport Forum special interest group proudly hosted by T-Systems SA (Pty)Ltd in Midrand. The theme for the event was: "Risk and Compliance Management in the Supply Chain". The topic of the presentation was: "Crime prevention in the transport sector".
More like this on www.transportworldafrica.co.za
Guidelines on sustainable tourism concessions in SADC TFCAs Anna SpenceleyAnna Spenceley
A presentation on the process of developing tourism concession guidelines for southern African transfrontier conservation areas (TFCAs). The paper includes a situational analysis from SADC, and an outline of the process of developing the guidelines.
Ensuring safe and inclusive environment Focused on both locals and visitors during festive season
Introducing measures to minimise risk to public safety Support domestic and international tourists
Operations focused on attractions during summer holiday season
Integrated approach to Festive Season
Ensuring proactive measures through visible policing
Technology & the Digital Journey GTBC Presentation by Velma Corcoran - August...Cape Town Tourism
Social Media has forever changed the way users share their travel journey. The digital user has moved on from post-trip viewings of hours of shaky video footage in their living room, to instant sharing of quality content from the moment their journey begins. From the obligatory Instagrammed plane tickets at the boarding gate, to real-time updates across Facebook, Twitter, Vine, blogs and more.
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Discover the wonders of the Wenatchee River with a variety of river tours in Monitor, WA. Whether you're seeking thrilling whitewater rafting, peaceful kayaking, family-friendly float trips, or scenic sunset cruises, there's something for everyone. Enjoy fishing, wildlife spotting, bird watching, and more in this beautiful natural setting, perfect for outdoor enthusiasts and families alike.
The Cherry Blossom season in Hunza begins in the second week of March and lasts until the end of April, varying with altitude. During this enchanting period, tourists from around the world flock to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates visitors.
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The Cherry Blossom season in Hunza starts in the second week of March and extends until the end of April, depending on the altitude. During this enchanting period, tourists from around the globe travel to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates all who visit. For the best experience, join Hunza Adventure Tours, the top tour company in Pakistan, and immerse yourself in this breathtaking seasonal spectacle.
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2. PROGRAMME
14H30:
Enver Duminy
CEO of Cape Town Tourism:
Welcome & Setting the context
14H40:
Wana Bacela
Area Manager: Northern Section:
Table Mountain National Parks
15H00:
Deon Sloane
Senior Security Manager V&A Waterfront:
High Season Plans
15H15:
Andre Aucamp
Disaster Management Officer :
City of CT Preparedness
15H30:
Elmarene Bernhardt
Industry Services Manager Cape Town Tourism:
Reactive & Proactive Plans - How
members can get involved
15H45:
Q&A
Cape Town Tourism
15H55:
Cindi Onia
General Manager Cape Town Lodge:
Hotel Introduction
16H00:
Elmarene Bernhardt:
Thank you & Closing
16H05:
Networking Starts
4. The Park will continue to attract millions of
Visitors
Fynbos splendour
Breath-taking views
Scenic Drives
World Heritage Site
Open access
Proximity to City
5. Organizational Chart
Snr Sec
Ranger
Admin
Assistant
General
Worker
Section Ranger
Atlantic
Seaboard
Section Ranger
Greater
Newlands
Section Ranger
City Bowl
Section Ranger
Infrastructure
Ranger Sgt
Ranger Sgt
Ranger Sgt
Ranger Sgt
Ranger
Corporal
Field Ranger x
Ranger
Corporal
Field Ranger x
Ranger
Corporal
Field Ranger x
Ranger
Corporal
Field Ranger x
6. SANPARKS OBLIGATION
The Table Mountain National Park Visitor Safety Unit was
established in July 2011
The aim is to ensure visitor safety/security and compliance on
and around our mountain .The unit covers three areas
within the Northern Section i.e. City Bowl, Greater
Newlands area , Atlantic Seaboard as well as assisting at
Noordhoek beach and the Marine unit upon request. These
areas require great attention in terms of visitor
safety/security and law enforcement 24 hours a day.
7. SANPARKS OBLIGATION
SANPARKS OBLIGATION
•
•
•
•
•
•
•
•
•
•
•
30 000 HA within the Cape Town Metro pole
Huge Demand for recreational use by City citizens
Primarily free and open access
24 hour accessibility
4.7 million visits annually
Urban edge threats
Spill over of crime from the city
The teams are available for 24hrs
They conduct rescue services
They provide victim support
They offer advice to visitors
8. Resources
•
•
•
•
•
•
•
•
•
Core Task Team of 58 permanent Rangers
Dog Unit , 13 DH4 trained dogs
3 vehicles with 4x4 capabilities
1 minibus for staff deployment
2 off road motorcycles
Office and dispatch
5 Visitor Information Centre’s
Dog Kennels
Good radio Communication network throughout the
TMNP
9. The Integrated Approach
It has been recognized that no single agency can prevent
crime or promote safety. Each network of service providers
in the system has a role to play. The linking of the elements
and resources of the Security Operations is referred to as
integrated operations.
• South African Police
• Tourism Agencies / City improvement districts
• Metro Police, SAPS and other law enforcement agencies
• Judiciary
• Marine & Coastal Management
10. Strategic Plan - Proactive
•
•
•
•
•
•
•
•
•
•
Visible Uniformed Policing
Roving Patrols (dog unit)
Surveillance and Monitoring
Data gathering & Sharing
Visitor Information
Gateway Management
Communication
Sector Policing
Criminal Profiling
Armed Response Unit
11. Operations - Reactive
•
•
•
•
•
•
•
•
Reaction Units
Emergency Responses
Communication / Liaisons
Investigations
Dog Unit
Investigations
Covert & Overt operations
Information / Intelligence gathering
12. Dog Support Unit
The role of the dog support unit is to provide dog and
handler support to the field rangers.
• Searching for armed and dangerous suspects
• Locating objects dropped or concealed during a
criminal incident
• Following tracks left by criminals
• Disarming violent suspects
• Criminal apprehension
• Detecting wildlife
13. Emergency Response Team
• Highly trained to deal with all aspects of criminals
use of weapons and firearms.
• The ARU unit will provide armed support to the
rangers on foot patrol
• Armed response vehicle is crewed by 4 armed
rangers
• Resolving high risk situations
• ARU will include K9 units
16. CHALLENGES
•
•
•
•
•
•
•
•
•
30 000 HA within the Cape Town Metro pole.
Huge Demand for recreational use by City citizens.
Primarily free and open access.
24 hour accessibility.
4.7 million visits annually.
Spill over of crime from the city.
Crime displacement.
Dealing with three magisterial districts.
Liaising with 18 police precincts.
18. Required to be more effective
•
•
•
•
•
•
•
•
•
Introduced Tourism Assistants (TMNP)
Continued Perception Management/ negative media reports
Revision of Safety and Security Plan
Regular analyzing of crime, trends and patterns to conduct a threat
analysis
Regular meetings and information sharing with other enforcement
agencies SAPS, Metro Police
Mountain bikes to be more effective
Horse patrols by SAPS
CCTV cameras in hotspots (Devils Peak, Rhodes Memorial and
Cecelia Car Park)
Re-introduction of the Bambanani Volunteers during festive season
(CoCT)
29. Visitor safety &
Support Plan
•
•
•
•
Integrated approach to incident
management
No single agency, business or
service can react to a visitor
incident
Safety Forum is in place where
industry members, safety &
security agencies,
stakeholders and major
attractions work together to
ensure a safer City for visitors
The plan includes proactive
and reactive programmes
Page 29
31. •
Focus of the proactive programme is on awareness.
•
Cape Town Tourism have developed collateral and share tips on our website
•
Partners, for example Provincial Department of Tourism and CCID, have developed
collateral that is distributed through CTT network
•
Training of all frontline team members
•
CTT is also members of The Code – the recognised Code of Conduct for the
protection of children from sexual exploitation within the travel and tourism sector
Page 31
35. 4 Step safety plan:
STEP 1: HELP YOUR GUESTS – REPORT THE INCIDENT
•
•
•
•
Check if your guest needs medical assistance.
Help your guest to report the incident. You’ll need their picture ID, the location of the
incident, and the name, address and telephone number of where they’re staying.
Keep your own record of the case number, as you may need it to assist your guest.
Assess the loss and/or damage to personal property and documents and how this
affects your guest’s travel plans.
STEP 2: MAKE USE OF CAPE TOWN TOURISM VISITOR SUPPORT
•
•
Call the Cape Town Tourism Visitor Support hotline on 021 487 6552 to activate the
Band Aid program
The programme is designed to provide support services for both you and your guest
Page 35
36. STEP 3: LET US SPEAK TO THE MEDIA
•
Help us to preserve Cape Town as a premier visitor destination by referring all
enquiries from the media to Cape Town Tourism.
STEP 4: KEEP TRACK OF PROGRESS
•
Stay in touch with Cape Town Tourism to monitor the progress of your case.
Page 36
37. What is included:
•
Medical/emotional trauma support
(including the facilitation of medical
treatment).
•
Help with short-term accommodation.
•
Providing the basic necessities.
•
Contacting family or friends.
•
Dealing with Embassy requirements.
•
Re-issuing of credit cards and other
banking issues.
•
Counselling support.
•
Making transport arrangements.
Page 37
BAND-AID
PROGRAMME
38. What is excluded:
•
Financial assistance
•
Replacement of lost items
•
Legal advice
•
Compensate for loss
•
Medical attention
Page 38
40. •
Inform all your staff of the 4 step safety plan
•
Save the number on your phone: 021 – 487 6552
•
Contribute to Band-Aid: membership@capetown.travel
Page 40
41. LET US COLLECTIVELY TRY TO PREVENT INCIDENTS
FROM HAPPENING RAHTER THAN TO
BAND-AID THEM.
Page 41
Safety Forum meet once every quarter to discuss past incidents and plans going forward.
Try to prevent any incidents involving visitors
For high season focus on beach safety and mountain safety. Make sure your visitors understand the shark spotting flags for example.Please download The Code, from our website under the members area – downloads. Please check in on this section for regular updates during season.
Get copies of the collateral and put in vehicles, rooms, etc.Add keyring to your room or vehicle keys
When a incident does take place, accident or crime related.
Save the number on your cell phone and give to all relevant staff at your establishmentWe have standard communication protocols for dealing with the media in these situations.
Make contact with the membership team and discuss what you would like to offer towards Band Aid. Nights accommodation, transport, flowers, dinner, etc.