The document outlines a concierge service for SAP interface monitoring offered by whitepaper.ID GmbH, focusing on proactive monitoring and support for middleware landscapes. Various packages are available, including a middleware package that provides daily snapshots, channel monitoring, and follow-up activities, aiming to improve integration reliability. The overall goal is to enhance interface quality by identifying and addressing recurring issues before they impact business operations.

1. © Whitepaper
Interface Design e.K.
Interface Monitoring Concierge Service for SAP®
whitepaper.id GmbH
Adam Kiwon / Interface Designer / whitepaper.id GmbH / March 2017

2. © Whitepaper
Interface Design e.K.
© Whitepaper
Interface Design e.K.
© Whitepaper
InterfaceDesign© Whitepaper InterfaceDesign
Whitepaper InterfaceDesign
Integration Solutions & Consulting Services
> Development & Consulting experience since 2000
> SAP Application Development Partner
> SAP Certified Solution Provider
> SAP Middleware Technology
> SAP PI/PO/BPM/HCI
HQ: Germany, Projects Worldwide

3. © Whitepaper
Interface Design e.K.
© Whitepaper
Interface Design e.K.© Whitepaper InterfaceDesign© Whitepaper InterfaceDesign
WHINT® Interface Monitoring
Consulting Service
> Pro-active Monitoring of your Interface Landscape
> Provides Snapshots of your (On-Premise) Middleware
> Level-1 to Level-3 Support: Follow-up activities
> Monthly fee (based on packages)

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Interface Design e.K.
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InterfaceDesign
01.03.17 / page 4
> Middleware Package (SAP PI/PO)
> Daily weekday snapshot with follow-up activities
> Optional Packages
> Backend Package (e.g. SAP ERP, CRM, S/4HANA)
> High Frequency Package (Middleware)
> Weekend Package (Middleware/Backend)
> Saturday, Sunday, Public Holiday
> Onboarding (one-time fee)
> Change Management (time & material)
> Channel Configuration, Mapping, Interface Changes
Packages: Overview

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Interface Design e.K.
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InterfaceDesign
01.03.17 / page 5
> Middleware Package (SAP PI/PO)
> Channel Monitoring (Adapter Engines)
> Message Monitoring (Adapter Engines, Integration Engine)
> Process Monitoring (SAP NetWeaver BPM, ccBPM)
> Messaging System (EOIO sequences, Message Backlog)
> System Health Status (Memory, Nodes, Database, Threads)
> Backend Package (e.g. SAP ERP, CRM, S/4HANA)
> IDoc Monitoring (ALE)
> XML Message Monitoring (ABAP Proxy Runtime, Local Integration Engine)
> Queue Monitoring (qRFC, tRFC)
> High Frequency Package (Middleware)
> Additional weekday snapshots
> Weekend Package (Middleware/Backend)
> Saturday, Sunday, Public Holiday
Packages: Details

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Interface Design e.K.
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InterfaceDesign
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> Follow-Up Activities (included)
> Restart / Cancel Messages
> Contact Partner
> internal IT: functional teams, basis
> external IT: e.g. Service Provider, EDI partner)
> Send E-Mails
> Open Incidents in your ticketing system
Packages: Follow-Up

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Interface Design e.K.
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InterfaceDesign
01.03.17 / page 7
Snapshot Example

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Interface Design e.K.
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InterfaceDesign
01.03.17 / page 8
> Our Interface Designer, your „Concierge“, receives
access to your landscape
> SAP user for monitoring / system
> VPN access
> Ticketing system
> Agreement on Follow-Up contacts (send E-Mail/create incident)
> Per Partner (e.g. EDIFACT messages with company XYZ)
> Per System (e.g. Informix Database Owner)
> Per Function (e.g. SAP Basis Admin Team)
> Per Area (e.g. SAP MM Team / Contact)
> Per Interface (e.g. CurrencyRates from Reuters)
Onboarding

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Interface Design e.K.
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InterfaceDesign
01.03.17 / page 9
Package Combination
Middleware Package*
High Frequency High Frequency High Frequency High Frequency High Frequency
Weekend
Weekend
High Frequency High Frequency High Frequency High Frequency High Frequency
Backend Package
* The Middleware Package is mandatory,
all others are optional and can be added flexibly

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Interface Design e.K.
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InterfaceDesign
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> Overall Goal: Improve Reliability
> Your middleware is your integration backbone
> Pro-active issue detection
> It is already too late when the business detects integration issues
> Improve the Quality of your Interfaces
> By identifying recurring issues and patterns
Advantages

11. © Whitepaper
Interface Design e.K.
© 2017 whitepaper.id GmbH
All rights reserved.
Whitepaper InterfaceDesign / we connect SAP
www.whitepaper-id.com
contact@whitepaper-id.com
+49 511 56357996
store – http://www.whint.de
mooc - http://academy.whint.net
blog - http://integration-excellence.com
solutions - http://www.whint-solutions.com
No part of this publication may be reproduced or transmitted in
any form or for any purpose without the express permission of whitepaper.id GmbH.
The information contained herein may be changed without prior notice.
Thank you / Danke
01.03.17 / page 11
© Whitepaper InterfaceDesign