This is the 3rd Community Event in Turkey. We shared our experience at Borusan Makina Sybase Mobile Sales for SAP CRM Implementation Project (one of the four SUP implementation within MENA Area)

1. Sybase Mobile Sales:
Lesson’s Learned
Hüseyin Bilgen
FIT Consulting – Technology Coordinator
03.12.2011 – Istanbul

2. Agenda
a
1. Last Years Checklist
2. SAP’s 2015 Strategy
3. On Device,On Demand, On Premise
4. Success Story
5. Borusan Mobile Project
a) Scope
b) Infrastructure
c) Project Team
d) Lessons Learned
e) Sample Screens

3. Hüseyin’s TechEd Key Notes (2010)
 SAP is prototyped a Mobile Portal solution to port NetWeaver Portal for Mobile
Devices.
http://wiki.sdn.sap.com/wiki/display/EP/SAP%20NetWeaver%20Portal%20on%20Device?bc=tr
ue&bc=true
 Gateway solution is produced before Sybase Acquisition and targeted for Duet, Alloy,
Facebook, Twitter and other Social Platforms
http://www.sdn.sap.com/irj/sdn/gateway
 SAML 2.0 available with NetWeaver 7.0 EHP2 and IDM 7.2
http://www.sdn.sap.com/irj/sdn/index?rid=/webcontent/uuid/8039306e-cea4-2a10-15b9-
8e96d40c51ef
 Business byDesign Mobile is coming
http://itunes.apple.com/us/app/sap-business-bydesign/id420392518?mt=8
 SAP suggest to use NW BPM instead of CCBPM within PI
http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/27284
© 2010 SAP AG. All rights reserved. / Page 3

4. SAP’s 2015 Strategy
Deliver Instant value to 1 billion
people by 2015
© 2010 SAP AG. All rights reserved. / Page 4

5. SAP Product Strategy Delivery Tools
© 2010 SAP AG. All rights reserved. / Page 5

6. SAP now offers a complete enterprise mobility stack
Business Processes, Mobile Platform and Tools and Applications
© 2010 SAP AG. All rights reserved. / Page 6

7. Typical SUP Infrastructure for Sybase Mobile
Sales for SAP CRM
© 2010 SAP AG. All rights reserved. / Page 7

8. Borusan Sybase Mobile Sales Project
1 of the 4 Sybase Mobile Sales with SAP CRM Implementation in MENA
Industry: Heavy Machines
Location: Istanbul, Turkey
Web Site: http://www.borusanmakina.com www.borusangucsistemleri.com
Total Mobile Users: 100
SAP Solutions and Services: ERP 6.0 EHP4, CRM 7.0 EHP1, NetWeaver PI 7.1.1
SAP Mobile Solutions and Services: Sybase Unwired Platform 1.5, Sybase Mobile Sales
for SAP CRM 1.2, Sybase Afaria 6.6
Implementation Partners: FIT Consulting, SAP Turkey
© 2010 SAP AG. All rights reserved. / Page 8

9. Borusan Mobile Project
Project Scope
Users
 100 Mobile Users
Mobile Scenarios
CRM
 Companies and Contacts (Accounts)
 Visits, meetings, emails (Activities)
 Leads
 Oppotunities
 Display Sales Orders
 Analytics
Others
 Parts Search,... (3rd Party Application(s))
 E-Mail
© 2010 SAP AG. All rights reserved. / Page 9

10. Borusan Mobile Project
Infrastructure
CRM PRD NW MI 7.1 SUP 1.5.2
DMZ
7.01 (with Gateway 1.1)
miprd SUP PRD 1
crmprd
Afaria 6.6
Sybase
Afaria PRD 1
Relay
Server(s)
Relay 1
Afaria 6.6
CRM QAS SUP 1.5.2
7.01
NW MI 7.1
(with Gateway 1.1)
crmqas
midev
© 2010 SAP AG. All rights reserved. / Page 10

11. Borusan Mobile Project
Project Team
 1 x Basis Consultant
 Install NetWeaver MI
 Install Sybase Unwired Platform
 Install Relay Server
 Integrate CRM & MI & SUP & Relay Server
 1 x Mobile Developer
 Develop 3rd Party Applications
 2 x Customer Tester
 Test the standart and 3rd Party Applications
 1 x CRM Consultant
 Figure out the Sybase Mobile Sales Application
 Help in customizing and CR concept
 Help in understanding customer needs
 1 x CRM Developer
 Develop necessary workaround BADI’s
© 2010 SAP AG. All rights reserved. / Page 11

12. Borusan Mobile Project
Lessons Learned – 1
 The prepaced mobile applications features are not
well documented.
 Get detailed product description and feature
list from SAP
 Customer wants the mobile application to do
everything they need.
 Analyze the customer needs and match with
the mobile application features.
 Learn the products current version and future
versions.
 Manage the expectations
 Put a functional consultant in project
 So you’ll know the customer business and
manage it.
© 2010 SAP AG. All rights reserved. / Page 12

13. Borusan Mobile Project
Lessons Learned – 2
 SAP Mobile Applications works on standart
systems and customizings, but customers are not.
 Check the mobile application very very
carefully to minimize the suprises
 Be carefull about Relay Server (RS).
 There are 3 different RS installation
documentation and files. Use the SUP version
(NOT the Afaria Version)
 Without License, Sybase Team gives limited
support.
 Work closely with local SAP Team to get
support or let the customer to but it 
 No one (even local SAP Team) knows everything
 Applications, platform and consulting new in
this area. Give hope to customers.
© 2010 SAP AG. All rights reserved. / Page 13

14. Sample Screens
© 2010 SAP AG. All rights reserved. / Page 14

15. Thank you
Q&A

16. Contact
Thank you
Hüseyin Bilgen
FIT Consulting
E: huseyin.bilgen@fitcons.com
G: 90 533 2968329
W: www.fitcons.com
W: www.basisconsultant.com
W: www.huseyinbilgen.com