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Sybase Mobile Sales:
Lesson’s Learned

Hüseyin Bilgen
FIT Consulting – Technology Coordinator
03.12.2011 – Istanbul
Agenda
a


1.   Last Years Checklist
2.   SAP’s 2015 Strategy
3.   On Device,On Demand, On Premise
4.   Success Story
5.   Borusan Mobile Project
      a) Scope
      b) Infrastructure
      c) Project Team
      d) Lessons Learned
      e) Sample Screens
Hüseyin’s TechEd Key Notes (2010)

        SAP is prototyped a Mobile Portal solution to port NetWeaver Portal for Mobile
         Devices.
  http://wiki.sdn.sap.com/wiki/display/EP/SAP%20NetWeaver%20Portal%20on%20Device?bc=tr
  ue&bc=true
        Gateway solution is produced before Sybase Acquisition and targeted for Duet, Alloy,
         Facebook, Twitter and other Social Platforms
  http://www.sdn.sap.com/irj/sdn/gateway
        SAML 2.0 available with NetWeaver 7.0 EHP2 and IDM 7.2
  http://www.sdn.sap.com/irj/sdn/index?rid=/webcontent/uuid/8039306e-cea4-2a10-15b9-
  8e96d40c51ef
        Business byDesign Mobile is coming
  http://itunes.apple.com/us/app/sap-business-bydesign/id420392518?mt=8
        SAP suggest to use NW BPM instead of CCBPM within PI
  http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/27284




© 2010 SAP AG. All rights reserved. / Page 3
SAP’s 2015 Strategy




          Deliver Instant value to 1 billion
                   people by 2015
© 2010 SAP AG. All rights reserved. / Page 4
SAP Product Strategy Delivery Tools




© 2010 SAP AG. All rights reserved. / Page 5
SAP now offers a complete enterprise mobility stack
  Business Processes, Mobile Platform and Tools and Applications




© 2010 SAP AG. All rights reserved. / Page 6
Typical SUP Infrastructure for Sybase Mobile
  Sales for SAP CRM




© 2010 SAP AG. All rights reserved. / Page 7
Borusan Sybase Mobile Sales Project
  1 of the 4 Sybase Mobile Sales with SAP CRM Implementation in MENA




  Industry: Heavy Machines
  Location: Istanbul, Turkey
  Web Site: http://www.borusanmakina.com www.borusangucsistemleri.com
  Total Mobile Users: 100
  SAP Solutions and Services: ERP 6.0 EHP4, CRM 7.0 EHP1, NetWeaver PI 7.1.1
  SAP Mobile Solutions and Services: Sybase Unwired Platform 1.5, Sybase Mobile Sales
  for SAP CRM 1.2, Sybase Afaria 6.6
  Implementation Partners: FIT Consulting, SAP Turkey

© 2010 SAP AG. All rights reserved. / Page 8
Borusan Mobile Project
  Project Scope


                                               Users
                                                  100 Mobile Users

                                               Mobile Scenarios
                                               CRM

                                                  Companies and Contacts (Accounts)
                                                  Visits, meetings, emails (Activities)
                                                  Leads
                                                  Oppotunities
                                                  Display Sales Orders
                                                  Analytics
                                               Others
                                                  Parts Search,... (3rd Party Application(s))
                                                  E-Mail
© 2010 SAP AG. All rights reserved. / Page 9
Borusan Mobile Project
  Infrastructure



         CRM PRD                                  NW MI 7.1           SUP 1.5.2
                                                                                     DMZ
           7.01                                 (with Gateway 1.1)


                                                     miprd           SUP PRD 1
          crmprd

                                                                      Afaria 6.6

                                                                                     Sybase
                                                                     Afaria PRD 1
                                                                                      Relay
                                                                                    Server(s)

                                                                                    Relay 1


                                                  Afaria 6.6
         CRM QAS                                  SUP 1.5.2
           7.01
                                                  NW MI 7.1
                                                (with Gateway 1.1)
          crmqas
                                                     midev




© 2010 SAP AG. All rights reserved. / Page 10
Borusan Mobile Project
  Project Team


                                                   1 x Basis Consultant
                                                        Install NetWeaver MI
                                                        Install Sybase Unwired Platform
                                                        Install Relay Server
                                                        Integrate CRM & MI & SUP & Relay Server

                                                   1 x Mobile Developer
                                                        Develop 3rd Party Applications

                                                   2 x Customer Tester
                                                        Test the standart and 3rd Party Applications

                                                   1 x CRM Consultant
                                                        Figure out the Sybase Mobile Sales Application
                                                        Help in customizing and CR concept
                                                        Help in understanding customer needs

                                                   1 x CRM Developer
                                                        Develop necessary workaround BADI’s

© 2010 SAP AG. All rights reserved. / Page 11
Borusan Mobile Project
  Lessons Learned – 1


                                                   The prepaced mobile applications features are not
                                                    well documented.
                                                        Get detailed product description and feature
                                                         list from SAP
                                                   Customer wants the mobile application to do
                                                    everything they need.
                                                        Analyze the customer needs and match with
                                                         the mobile application features.
                                                   Learn the products current version and future
                                                    versions.
                                                        Manage the expectations
                                                   Put a functional consultant in project
                                                        So you’ll know the customer business and
                                                         manage it.


© 2010 SAP AG. All rights reserved. / Page 12
Borusan Mobile Project
  Lessons Learned – 2


                                                   SAP Mobile Applications works on standart
                                                    systems and customizings, but customers are not.
                                                        Check the mobile application very very
                                                         carefully to minimize the suprises
                                                   Be carefull about Relay Server (RS).
                                                        There are 3 different RS installation
                                                         documentation and files. Use the SUP version
                                                         (NOT the Afaria Version)
                                                   Without License, Sybase Team gives limited
                                                    support.
                                                        Work closely with local SAP Team to get
                                                         support or let the customer to but it 
                                                   No one (even local SAP Team) knows everything
                                                        Applications, platform and consulting new in
                                                         this area. Give hope to customers.

© 2010 SAP AG. All rights reserved. / Page 13
Sample Screens




© 2010 SAP AG. All rights reserved. / Page 14
Thank you



        Q&A
Contact
Thank you

Hüseyin Bilgen
FIT Consulting
E: huseyin.bilgen@fitcons.com
G: 90 533 2968329
W: www.fitcons.com
W: www.basisconsultant.com
W: www.huseyinbilgen.com

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SAP Inside Track Istanbul 2011 - Sybase Mobile Sales Project - Lessons Learned

  • 1. Sybase Mobile Sales: Lesson’s Learned Hüseyin Bilgen FIT Consulting – Technology Coordinator 03.12.2011 – Istanbul
  • 2. Agenda a 1. Last Years Checklist 2. SAP’s 2015 Strategy 3. On Device,On Demand, On Premise 4. Success Story 5. Borusan Mobile Project a) Scope b) Infrastructure c) Project Team d) Lessons Learned e) Sample Screens
  • 3. Hüseyin’s TechEd Key Notes (2010)  SAP is prototyped a Mobile Portal solution to port NetWeaver Portal for Mobile Devices. http://wiki.sdn.sap.com/wiki/display/EP/SAP%20NetWeaver%20Portal%20on%20Device?bc=tr ue&bc=true  Gateway solution is produced before Sybase Acquisition and targeted for Duet, Alloy, Facebook, Twitter and other Social Platforms http://www.sdn.sap.com/irj/sdn/gateway  SAML 2.0 available with NetWeaver 7.0 EHP2 and IDM 7.2 http://www.sdn.sap.com/irj/sdn/index?rid=/webcontent/uuid/8039306e-cea4-2a10-15b9- 8e96d40c51ef  Business byDesign Mobile is coming http://itunes.apple.com/us/app/sap-business-bydesign/id420392518?mt=8  SAP suggest to use NW BPM instead of CCBPM within PI http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/27284 © 2010 SAP AG. All rights reserved. / Page 3
  • 4. SAP’s 2015 Strategy Deliver Instant value to 1 billion people by 2015 © 2010 SAP AG. All rights reserved. / Page 4
  • 5. SAP Product Strategy Delivery Tools © 2010 SAP AG. All rights reserved. / Page 5
  • 6. SAP now offers a complete enterprise mobility stack Business Processes, Mobile Platform and Tools and Applications © 2010 SAP AG. All rights reserved. / Page 6
  • 7. Typical SUP Infrastructure for Sybase Mobile Sales for SAP CRM © 2010 SAP AG. All rights reserved. / Page 7
  • 8. Borusan Sybase Mobile Sales Project 1 of the 4 Sybase Mobile Sales with SAP CRM Implementation in MENA Industry: Heavy Machines Location: Istanbul, Turkey Web Site: http://www.borusanmakina.com www.borusangucsistemleri.com Total Mobile Users: 100 SAP Solutions and Services: ERP 6.0 EHP4, CRM 7.0 EHP1, NetWeaver PI 7.1.1 SAP Mobile Solutions and Services: Sybase Unwired Platform 1.5, Sybase Mobile Sales for SAP CRM 1.2, Sybase Afaria 6.6 Implementation Partners: FIT Consulting, SAP Turkey © 2010 SAP AG. All rights reserved. / Page 8
  • 9. Borusan Mobile Project Project Scope Users  100 Mobile Users Mobile Scenarios CRM  Companies and Contacts (Accounts)  Visits, meetings, emails (Activities)  Leads  Oppotunities  Display Sales Orders  Analytics Others  Parts Search,... (3rd Party Application(s))  E-Mail © 2010 SAP AG. All rights reserved. / Page 9
  • 10. Borusan Mobile Project Infrastructure CRM PRD NW MI 7.1 SUP 1.5.2 DMZ 7.01 (with Gateway 1.1) miprd SUP PRD 1 crmprd Afaria 6.6 Sybase Afaria PRD 1 Relay Server(s) Relay 1 Afaria 6.6 CRM QAS SUP 1.5.2 7.01 NW MI 7.1 (with Gateway 1.1) crmqas midev © 2010 SAP AG. All rights reserved. / Page 10
  • 11. Borusan Mobile Project Project Team  1 x Basis Consultant  Install NetWeaver MI  Install Sybase Unwired Platform  Install Relay Server  Integrate CRM & MI & SUP & Relay Server  1 x Mobile Developer  Develop 3rd Party Applications  2 x Customer Tester  Test the standart and 3rd Party Applications  1 x CRM Consultant  Figure out the Sybase Mobile Sales Application  Help in customizing and CR concept  Help in understanding customer needs  1 x CRM Developer  Develop necessary workaround BADI’s © 2010 SAP AG. All rights reserved. / Page 11
  • 12. Borusan Mobile Project Lessons Learned – 1  The prepaced mobile applications features are not well documented.  Get detailed product description and feature list from SAP  Customer wants the mobile application to do everything they need.  Analyze the customer needs and match with the mobile application features.  Learn the products current version and future versions.  Manage the expectations  Put a functional consultant in project  So you’ll know the customer business and manage it. © 2010 SAP AG. All rights reserved. / Page 12
  • 13. Borusan Mobile Project Lessons Learned – 2  SAP Mobile Applications works on standart systems and customizings, but customers are not.  Check the mobile application very very carefully to minimize the suprises  Be carefull about Relay Server (RS).  There are 3 different RS installation documentation and files. Use the SUP version (NOT the Afaria Version)  Without License, Sybase Team gives limited support.  Work closely with local SAP Team to get support or let the customer to but it   No one (even local SAP Team) knows everything  Applications, platform and consulting new in this area. Give hope to customers. © 2010 SAP AG. All rights reserved. / Page 13
  • 14. Sample Screens © 2010 SAP AG. All rights reserved. / Page 14
  • 15. Thank you Q&A
  • 16. Contact Thank you Hüseyin Bilgen FIT Consulting E: huseyin.bilgen@fitcons.com G: 90 533 2968329 W: www.fitcons.com W: www.basisconsultant.com W: www.huseyinbilgen.com