Sample Engagement Report

1. Collections Review
Prepared for Sample Company LLC

2. Initial Consultation
Kleer Solutions LLC reviewed Sample Company Inc.’s
Accounts Receivable Process. The purpose of the
visit was to:
 Establish a baseline to measure improvement
 Assess capabilities
 Review the current collection strategy
 Identify new opportunities, short and long term
 Understand reporting challenges
 Create a process improvement project plan
 Meet 3rd party business partners
 Assess capabilities and activity
All content is the property of Kleer Solutions LLC, All materials copyrighted, All rights reserved
www.kleersolutions.com

3. Process Improvement Approach
Map Build Execute
• Data • Data • Data
Requirements Structure Warehouse
• MIS / • Measurement • Reporting
Reporting Definitions Package
• Strategy As-Is • Strategy To-Be • Champion /
• 3rd Party • Agency Challenger
Agency Management • Agency Rigor
Process • Enhance • Improve
• Internal Capability Collections
Collections
All content is the property of Kleer Solutions LLC, All materials copyrighted, All rights reserved
www.kleersolutions.com

4. Progress Since Initial Consultation
Staffing
• Ramped up staffing from 1FTE to 4FTE’s
• Established agency relationships
Training/Coaching
• Focus on collector skills by random monitoring
Strategy
•Dunning process mapped and implemented
•“Skimming” strategy put in place
•Agency account placement established
•Small balance accounts adjusted and removed
•Segmentation of file by customer type
All content is the property of Kleer Solutions LLC, All materials copyrighted, All rights reserved
www.kleersolutions.com

5. Short Term Opportunities
Build collection team,
Set daily/weekly
establish a call Establish management
goals for agents with
monitoring process productivity reporting
a reward and
for agencies and process
recognition program
internal collectors
Segment accounts and
design collection Post charge-off
Build Legal Process
strategy by risk collection process
(H,M,L)
All content is the property of Kleer Solutions LLC, All materials copyrighted, All rights reserved
www.kleersolutions.com

6. Longer Term Opportunities
Establish 1st Party
Call monitoring
Top 100 account agency relationships
process for agency
balance reviews and actively manage
accounts
them
Create collection
System enhancements
New collection strategy that
allowing new
reporting and compliments and
workflows and
dashboards imbeds existing
account segmentation
dunning process
All content is the property of Kleer Solutions LLC, All materials copyrighted, All rights reserved
www.kleersolutions.com

7. Project Plan Timeline (Sample)
Area Start End Status Comments
Short Term • Collector activity reporting, risk segmentation, etc.
May-19 Jun-9
Opportunities • Agency management/monitoring, dunning strategy, new reporting
Collections • IT assessment - map strategy & assess system modifications (if any)
Module May-26 TBD
• Finance & Sr. Leadership approval
Segmentation • Process flow segmentation by accounts & build into module
May-19 Jun-30
& Queuing • Finance & Sr. Leadership approval
Account • Design overall collections agency process flow from Early to Late Stage to
May-19 Jun-30
Process Flow Recovery Stage
Strategy Jun-2 TBD • Define & automate overall risk strategy (example risk factors: size of
balance, days delinquent, customer payment history, etc.)
Collector • Enhance collectors’ user interface based upon their functional needs (e.g.
May-19 Jun-30
Screens customer contact information, payment details, action codes, etc.)
Agency • Establish collections agency monitoring processes – define reports, setup
Management May-19 Jun-2
reviews and audits
1st Party May -22 May -30 • Engage 1st Party Agencies
Agencies
Reporting • Establish management reporting requirements for dashboards
May-15 Jun-30
Dashboards
Organization May-15 May 31 • Establish appropriate organization structure
All content is the property of Kleer Solutions LLC, All materials copyrighted, All rights reserved
www.kleersolutions.com