Usability testing of market research surveys using EEG. Presentation at European Survey Research Association Conference, ESRA11, in Lausanne. Slides posted thanks to permission from Kantar Operations
The activity of using methods, skills and tools to understand user engagement with a website is called a UX Audit.
Even in case this was done at the time of website development, it could not have included future traffic behaviour or change in design trends and optimisation techniques.
Per this article on Forbes, every dollar invested in improving UX has multifold returns. Good design is just good business.
E Source JourneyHub is an intuitive, interactive, and collaborative web-based tool that allows utilities to easily map their customer touchpoints and to better understand how customers interact with and feel about their utility companies.
In these slides you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
Usability testing of market research surveys using EEG. Presentation at European Survey Research Association Conference, ESRA11, in Lausanne. Slides posted thanks to permission from Kantar Operations
The activity of using methods, skills and tools to understand user engagement with a website is called a UX Audit.
Even in case this was done at the time of website development, it could not have included future traffic behaviour or change in design trends and optimisation techniques.
Per this article on Forbes, every dollar invested in improving UX has multifold returns. Good design is just good business.
E Source JourneyHub is an intuitive, interactive, and collaborative web-based tool that allows utilities to easily map their customer touchpoints and to better understand how customers interact with and feel about their utility companies.
In these slides you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
IBM® Rational® Quality Manager is a collaborative, Web-based, quality management tool for comprehensive test planning and test asset management throughout the software lifecycle. It is built on the Jazz™ platform and is designed to be used by test teams of all sizes. It supports a variety of user roles, such as test manager, test architect, test lead, tester, and lab manager, as well as roles outside of the test organization. This article explains how to set up a new project in Rational Quality Manager and reviews several of the basic things that you can do with it in your projects.Strongback Consulting helps organizations get started automated their test environment and improving the quality of the quality management process.
Do you understand the experiences of your customers? How about your employees? In this workshop/presentation Shift breaks down Journey Mapping best practices and offers hands-on guidance to perfecting your Journey Mapping skills.
Business Process Management Tools Process Management Tools Process Performanc...SlideTeam
Presenting this set of slides with name - Business Process Management Tools Process Management Tools Process Performance Management. This is a six stage process. The stages in this process are Process Management Tools, Process Management Deployment, Process Performance Management, Process Governance And Control, Process Architecture And Process Model. https://bit.ly/3zaXzjX
In the Emirates, the UX interview is always a surprise as we really never know what to expect! Sometimes our interviewer is not a UX Designer. But what if he or she is a UX Guru?
The goal of this presentation is to discuss the best way to make you ready and rock at your next UX interview!
In order to get there, we'll talk about:
• The UX Role and types of UX roles
• The interview and a few suggestions on do's & don'ts
• The Recruiter's point of view
• The Candidate's point of view
• What are you really looking for in a UX job?
How a Well-Executed Supply Chain Control Tower Can Accelerate Digital’s Busin...Cognizant
As supply chain managers work to digitize their operations and seamlessly integrate their supply chain ecosystems, a supply chain control tower offers analytics, integrated visibility and process orchestration based on relevant KPIs that enable them to enhance business performance.
Presented by: Brian Utesch, Annette Tassone, Jon Temple and Stephen Woodburn. Businesses strive to monetize the relationship between user sentiment and success outcomes including user adoption, user retention, and revenue. Customer satisfaction is embraced as a top predictor of success. There are of course many ways that satisfaction can be measured. We will review several methods of measuring user satisfaction, including simple Likert scale measures of overall satisfaction, the System Usability Scale (SUS), UMUX-Lite and the popular Net Promoter Scale (NPS). Not all of these measures are created equally or even measure the same sentiment. We’ll further compare the advantages and disadvantages of each measure, best practices around the use of each, and original research we’ve conducted that informs our recommended best practices.
Day 2 slides from a two-day workshop on UX Foundations by Meg Kurdziolek and Karen Tang. Day 2 covered research methods that can be used throughout the design process to evaluate and validate design.
The retail sales industry has undergone some noticeable transition in the array of payment methods over the years.
It is imperative that an innovative payment solution is introduced to replace an cashier checkout system especially when there is growing demand for it.
Assuredly, the addition of a mobile self-checkout application in industry will be more prominent in the next few years.
The aim is to develop a mobile self-checkout application for a retail store of a client.
Objective -
Develop a Mobile application having a barcode scanner facility, it will be used to scan the barcode given in product and add it to the cart.
Make the payment with multiple payments methods easily with app itself.
Once payment is done it give alert or message to store owner
Apart from this app will access current location of store and give the products details according to that particular store only.
Application Domain -
Through this application we can easy people’s life by not wasting their time to go through the cashier checkout point, and the product review are also there in the application.
There will be a great impact of this application as It helps in a great measure cut off the long line at the cashier checkout points
which can be frustrating at times for both customers and the cashier.
IBM® Rational® Quality Manager is a collaborative, Web-based, quality management tool for comprehensive test planning and test asset management throughout the software lifecycle. It is built on the Jazz™ platform and is designed to be used by test teams of all sizes. It supports a variety of user roles, such as test manager, test architect, test lead, tester, and lab manager, as well as roles outside of the test organization. This article explains how to set up a new project in Rational Quality Manager and reviews several of the basic things that you can do with it in your projects.Strongback Consulting helps organizations get started automated their test environment and improving the quality of the quality management process.
Do you understand the experiences of your customers? How about your employees? In this workshop/presentation Shift breaks down Journey Mapping best practices and offers hands-on guidance to perfecting your Journey Mapping skills.
Business Process Management Tools Process Management Tools Process Performanc...SlideTeam
Presenting this set of slides with name - Business Process Management Tools Process Management Tools Process Performance Management. This is a six stage process. The stages in this process are Process Management Tools, Process Management Deployment, Process Performance Management, Process Governance And Control, Process Architecture And Process Model. https://bit.ly/3zaXzjX
In the Emirates, the UX interview is always a surprise as we really never know what to expect! Sometimes our interviewer is not a UX Designer. But what if he or she is a UX Guru?
The goal of this presentation is to discuss the best way to make you ready and rock at your next UX interview!
In order to get there, we'll talk about:
• The UX Role and types of UX roles
• The interview and a few suggestions on do's & don'ts
• The Recruiter's point of view
• The Candidate's point of view
• What are you really looking for in a UX job?
How a Well-Executed Supply Chain Control Tower Can Accelerate Digital’s Busin...Cognizant
As supply chain managers work to digitize their operations and seamlessly integrate their supply chain ecosystems, a supply chain control tower offers analytics, integrated visibility and process orchestration based on relevant KPIs that enable them to enhance business performance.
Presented by: Brian Utesch, Annette Tassone, Jon Temple and Stephen Woodburn. Businesses strive to monetize the relationship between user sentiment and success outcomes including user adoption, user retention, and revenue. Customer satisfaction is embraced as a top predictor of success. There are of course many ways that satisfaction can be measured. We will review several methods of measuring user satisfaction, including simple Likert scale measures of overall satisfaction, the System Usability Scale (SUS), UMUX-Lite and the popular Net Promoter Scale (NPS). Not all of these measures are created equally or even measure the same sentiment. We’ll further compare the advantages and disadvantages of each measure, best practices around the use of each, and original research we’ve conducted that informs our recommended best practices.
Day 2 slides from a two-day workshop on UX Foundations by Meg Kurdziolek and Karen Tang. Day 2 covered research methods that can be used throughout the design process to evaluate and validate design.
The retail sales industry has undergone some noticeable transition in the array of payment methods over the years.
It is imperative that an innovative payment solution is introduced to replace an cashier checkout system especially when there is growing demand for it.
Assuredly, the addition of a mobile self-checkout application in industry will be more prominent in the next few years.
The aim is to develop a mobile self-checkout application for a retail store of a client.
Objective -
Develop a Mobile application having a barcode scanner facility, it will be used to scan the barcode given in product and add it to the cart.
Make the payment with multiple payments methods easily with app itself.
Once payment is done it give alert or message to store owner
Apart from this app will access current location of store and give the products details according to that particular store only.
Application Domain -
Through this application we can easy people’s life by not wasting their time to go through the cashier checkout point, and the product review are also there in the application.
There will be a great impact of this application as It helps in a great measure cut off the long line at the cashier checkout points
which can be frustrating at times for both customers and the cashier.